Jeweller - July 2019

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10 YEARS AGO WHAT WAS MAKING NEWS 10 YEARS AGO? A SNAPSHOT OF THE INDUSTRY EVENTS THAT MADE NEWS HEADLINES IN THE JULY 2009 ISSUE OF JEWELLER. JWNZ says money “intact” The story: The Jewellers and Watchmakers of New Zealand (JWNZ) has confirmed that nearly $20,000 raised eight months ago to assist local apprentices will remain in a term deposit and will not be distributed because of the global financial crisis. In a letter received in response to last month’s story; ‘Kiwis say, “Show me the money”,’ JWNZ executive secretary Craig Anderson wrote, “Due to the present economic climate and interest rates, the JWNZ National Council was unanimous in its decision to keep the funds raised intact. Placed on term deposit last October the principal and interest Pandora HQ buys stake in Aussie arm The story: Danish company Pandora Holdings A/S will acquire a 60 per cent stake in Australian distributor Pandora Jewelry after nearly five years of incredible growth. Karin Adcock – who established the Australian agency for Pandora Jewelry in Australia alongside her husband Brook in 2004 – stressed that day-to-day operations would not change as a result of the sale. “The existing management teams will actually be empowered with additional benefits,” Adcock said. received has since been reinvested.” Anderson denied rumours of misuse but confirmed the money had not been placed in a Trust. JWNZ is yet to clarify if or when the funds will be spent, nor addressed the assertion that it hadn’t submitted its 2008 statutory annual return. When Jeweller contacted JWNZ President Susi Chinnery-Brown for further clarification, she challenged Jeweller’s right to report on the matter, and hung up the phone. SWATCH ANGER CONTINUES The story: Swatch has responded to a chorus of criticism from retail jewellers over its “arrogance”, lack of service and sub-standard support. The controversy was sparked when Dennis Coleman from Balwyn Jewellers in Melbourne went public about his dissatisfaction with Swatch in a previous issue of Jeweller. Shain Forth, of Leon Baker Jewellers in Geraldton, WA, has since revealed he is ceasing to sell Tissot due to problems with repairs, while Scott Godfrey from House of Fraser in Castle Hill, NSW, added: “Their customer service is appalling and the communication is almost non-existent.” Megan Parker, managing director Swatch Australia, defended the organisation, telling Jeweller, “I was disappointed to read the letters published so far... We certainly want to offer exceptional customer service whether it relates to the way that we sell watches through jewellers, or in particular related to the after sale service.” She added, “I would like to say that I hope that moving forward we look after every customer in the best possible way.” Ascot Four (Zamel’s) appeal dismissed The story: The Federal Court has dismissed an appeal made by Ascot Four, the former owners of the Zamel’s jewellery chain, against 11 charges brought by the Australian Competition and Consumer Commission (ACCC) in December 2006. According to a release from the ACCC, the Full Court unanimously dismissed the appeal on May 26, 2009 and ordered Ascot Four to pay the ACCC’s costs. Ascot Four was found to have falsely represented that the purchase of 11 items advertised in the Zamel’s Christmas 2005 catalogue would have resulted in a saving of the difference between the sale price and the strike-through price. This breached section 75AZC(1)(g) of the Trade Practices Act 1974, which prohibits false or misleading representations being made in relation to the price of goods. 42 Jeweller July 2019
EVENTS JEWELLERY AND WATCH CALENDAR A GUIDE TO THE LOCAL AND INTERNATIONAL JEWELLERY AND WATCH EVENTS SCHEDULED TO TAKE PLACE IN THE YEAR AHEAD. JULY 2019 WINTON OPAL TRADESHOW Winton, Australia July 12 – 13 qboa.com.au SEPTEMBER 2019 INTERNATIONAL JEWELLERY LONDON London, UK September 1 – 3 jewellerylondon.com HONG KONG JEWELLERY & GEM FAIR Hong Kong, China September 16 – 29 exhibitions.jewellerynet.com OCTOBER 2019 NOVEMBER 2019 VIETNAM INTERNATIONAL JEWELRY FAIR Ho Chi Minh City, Vietnam November 14–18 Learn more: vietnamjewelryfair.com/en LIGHTNING RIDGE OPAL & GEM FESTIVAL Lightning Ridge, Australia July 24 – 27 lightningridgeopalfestival.com.au HONG KONG WATCH & CLOCK FAIR Hong Kong, China September 3 – 7 m.hktdc.com/fair/hkwatchfair-en/ SHANGHAI WORLD JEWELRY EXPO 2019 Shanghai, China October 10 – 13 Learn more: newayfairs.com/EN CHINA INTERNATIONAL JEWELLERY FAIR Beijing, China November 14–18 Learn more: newayfairs.com/EN AUGUST 2019 w AUSTRALIAN OPAL EXHIBITION Gold Coast, QLD August 1 – 2 austopalexpo.com.au INDIA INTERNATIONAL JEWELLERY SHOW Mumbai, India August 9 – 12 iijs.org INTERNATIONAL JEWELLERY FAIR Sydney, Australia August 24 – 26 jewelleryfair.com.au JAPAN JEWELLERY FAIR BIJORHCA PARIS Paris, France September 6 – 9 bijorhca.com VICENZAORO Vicenza, Italy September 7 – 11 vicenzaoro.com/en PALAKISS VICENZA SUMMER SHOW Vicenza, Italy September 7 – 11 palakisstore.com BANGKOK GEMS & JEWELRY FAIR Bangkok, Thailand September 10 – 12 bkkgems.com BHARAT DIAMOND WEEK Mumbai, India October 14 – 16 bharatdiamondweek.com INTERNATIONAL JEWELLERY TOKYO AUTUMN Yokohama, Japan October 23 – 25 ijt-aki.jp INTERNATIONAL JEWELLERY & WATCH SHOW Abu Dhabi, United Arab Emirates October 26–30 Learn more: jws.ae MALAYSIA INTERNATIONAL JEWELLERY FESTIVAL Kuala Lumpar, Malaysia November 15 – 18 Learn more: mij.com.my CHINA INTERNATIONAL GOLD, JEWELLERY & GEM FAIR SHANGHAI Shanghai, China November 28 – December 1 Tokyo, Japan August 28 – 30 japanjewelleryfair.com/en SHENZHEN INTERNATIONAL JEWELLERY FAIR Shenzhen, China September 12 – 16 newayfairs.com/EN July 2019 Jeweller 43
Page 1 and 2: VOICE OF THE AUSTRALIAN JEWELLERY I
Page 3 and 4: WORLD SHINER PTY. LTD. www.worldshi
Page 5 and 6: A CLOSER LOOK AT THE WHITE DIAMOND
Page 7 and 8: EDITORIAL PANDORA - THE CHARM BEFOR
Page 9 and 10: S
Page 11 and 12: NEWS A new celebrity face for Thoma
Page 14 and 15: RETAIL ARA POLICY AND POLITICS MUST
Page 17 and 18: ENGAGEMENT AND BRIDAL Love All for
Page 20 and 21: ENGAGEMENT AND BRIDAL Linneys has a
Page 22 and 23: ENGAGEMENT AND BRIDAL Going the ais
Page 25 and 26: NATURAL DIAMONDS The white diamond
Page 27 and 28: cent of diamond sales, the trade is
Page 29 and 30: NEW SEASON WATCHES What’s new in
Page 31 and 32: PIERRE CARDIN 6003 CHARLOTTE InStyl
Page 33 and 34: GEMS ORGANIC GEMS PART IV: AMMOLITE
Page 35 and 36: BUSINESS SEO OR SEM: WHICH IS BETTE
Page 37 and 38: SELLING THE MARSHMALLOW OR THE MEAN
Page 39 and 40: MARKETING & PR WHEN CUSTOMER SERVIC
Page 41: MY STORE THE WEARER LOCATION: Londo
Page 46 and 47: SOAPBOX ACCESSING SPARE PARTS IS TH
Page 48: PinkKimberley.com.au E pink@samsgro

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