White Paper Digital Reliability - Why digital reliability is crucial to the success of your digital business

WHITE PAPER
DIGITAL RELIABILITY
Why digital reliability is crucial to the success
of your digital business

CONTENTS
PREFACE 4
FACTS AND FIGURES 6
TIME FOR DIGITAL RELIABILITY 8
PARADIGM SHIFT 10
From IT security to the protection of digital assets 10
From testing to business assurance 11
From operating an IT service to securing business processes 12
What is digital reliability? 13
THE SIX ASPECTS OF DIGITAL RELIABILITY 14
Fast and agile 15
User-centred 15
Innovative 16
Secure 16
Available 17
Tested 17
Imprint:
White paper publication May 2019
T-Systems Multimedia Solutions GmbH
Riesaer Straße 5, 01129 Dresden, Germany
Authors:
Simone Happ
Dr Berit Jungmann
Stephan Oswald
Thomas Rahm
Katrin Vagt
DIGITAL RELIABILITY IN PRACTICE 18
SMI State Chancellery of Saxony, Karl-Otto Feger 19
FIO Systems AG, Ralf Ronneburger 20
BARMER, Manuel Hack 21
Schwan Cosmetics, Bernd Preuschoff 22
Seuster KG (Hörmann Group), Kai Lihs 23
CONCLUSION AND RECOMMENDATIONS 24
CHECKLIST FOR DIGITAL RELIABILITY
IN YOUR COMPANY 26
AUTHORS 28
Organisation:
Project management: Julia Kunert
Layout: Peter Brücker
Editor: Sven Hansel

PREFACE
If an industrial company came to a temporary standstill today because
its ERP system failed and 10,000 pallets could not go out to customers,
it would be annoying and – in a worst-case scenario – cost a lot
of money. If the same company were to own a completely smart factory
in a few years’ time, however, matters would be more complicated.
If sensors stop communicating with each other, robots malfunction
and machinery can no longer be loaded, there is the risk of far more
serious problems – in a fully networked industrial IoT, outages could
threaten the very existence of a company.
Companies are obviously aware of this, but realistic solution models
are still all too rare. A survey commissioned by us among IT and data
protection decision-makers in Germany showed that digital outages
are far from being exceptional occurrences. Half of the companies
surveyed had experienced extended disruptions to business-critical
processes. These resulted in production stoppages and lost revenue.
Technical faults or cyber crime, such as phishing attacks or server
hacks, had temporarily suspended production for a third of the companies.
The higher the level of digitalisation in an organisation, the more its
dependency on technology increases. Service levels of 98 per cent
and more look good on paper, but are pretty ineffective in reality
because the systems simply must no longer fail at all. A look at the
current situation reveals that companies’ digital business processes
are not adequately secured at present.
What is required is a new and contemporary interpretation of
reliability. Availability and security are just two of the fundamental
aspects here. This new reliability also needs to take into account
the fast-paced nature of business. Another important criterion is
user-centredness: each technical function must be easily and fully
accessible for all users.
Digital reliability is thus a holistic concept that safeguards the success
of digital business for companies.
In this white paper, you can find out exactly what we mean by digital
reliability, how it is implemented in practice and what factors are
important for our customers.
I hope you find it informative.
Prof. Frank Schönefeld
4 5

FACTS AND FIGURES
FACTS AND FIGURES
Digitalisation opens up many opportunities, but without digital reliability even the best
ideas and the latest systems are useless. This infographic illustrates digital reliability in figures,
presents the data from research findings and provides an insight into the key facts.
In the initial review,
93 %
of all digital applications (web, desktop, mobile) contain
barriers to access
which make them impossible to operate for users
with a disability. 1
Security experts estimate up to
20,000,000
cyber attacks take place every day.
of IT managers surveyed
in Germany cannot even quantify the
financial losses caused by system failures. 9
90 %
of processors were affected
by Spectre and Meltdown. 7
Every second
Amazon handles a new
⅔
software deployment. 8
of IoT users complain about
performance problems. 11
82 %
of companies surveyed
by IBM want
to use AI to increase sales. 3
And the number is increasing. 2 65 %
of IT and data protection decision-makers expect
that a switch to digital processes will
reduce security risks. 4
44 %
Every minute,
3,500
data records are stolen. 5
54 %
of companies use
external IT security services.
40 %
even rely on
two or three providers. 6
49 % of companies
have experienced extended disruptions
to business-critical processes.
These resulted in lost revenue
and production stoppages. 4
€150 million
of damages in a few hours:
operating error leads to
AWS cloud outage. 10
1 Results from T-Systems Multimedia Solutions GmbH test centre
2 https://www.security-insider.de/kmu-muessen-risiken-durch-cybercrime-ernst-nehmen-a-738076/?cmp=nl-36&uuid=E4D87253-BA2B-4694-B4EF3F15806C4C84
3 https://www.it-zoom.de/it-director/e/transparenz-fuer-ki-entscheidungen-20780/
4 https://www.t-systems-mms.com/unternehmen/newsroom/detail/mangelnde-zuverlaessigkeit-digitaler-geschaeftsprozesse-bedrohtden-erfolg-der-digitalisierung.html?backPid=11&cHash=bf31a6f77440a6d28f2f93779b61d108
5 https://www.industry-of-things.de/die-spektakulaersten-online-verbrechen-des-jahres-2017-a-671758/
6 https://www.computerwoche.de/a/deutsche-unternehmen-sind-offen-fuer-externe-it-sicherheitsservices,3545923
7 https://www.heise.de/security/meldung/FAQ-zu-Meltdown-und-Spectre-Was-ist-passiert-bin-ich-betroffen-wie-kann-ich-mich-schuetzen-3938146.html
8 https://www.zdnet.com/article/how-amazon-handles-a-new-software-deployment-every-second/
9 https://www.veeam.com/de/news/cio-research-shows-availability-gap-inhibits-digital-transformation.html
10 https://t3n.de/news/aws-stoerung-tippfehler-s3-server-801538/
11 https://www.xing-news.com/reader/news/articles/1639826
6 7