Ohio PHC Contractor Volume 2019 Issue 3

KEEPING SCORE
THE BOX SCORE
“How’d the Tribe do yesterday?” a friend
of mine asked me after I attended my first
home opener in over a decade. (Opening
Day and tax season usually don’t get along
too well.) I responded, “They won 2-1 in
extra innings.”
“How’d your guy do?” he followed up with. “He went 1 for 3 with
a double, two walks and a strikeout. He knocked in the winning
run in the 10th inning. It was a great way to return to the lineup
and start the season!” (My guy is the Cleveland Indians’ Michael
Brantley and he missed most of last season due to a shoulder
injury.)
(That’s great but where are you going with this? How does it
relate to our industry?)
Here’s how. When you want to know how your team or favorite
player performed in the game yesterday, you go to the “box
score.” The box score tells you what happened in the game from
a numbers perspective. It tells you if your team won or lost and
how each team member performed in the game. You can take
that same concept and create
a box score for your company.
Obviously the things that get
measured are different and in
most cases you’re establishing
your own rules to determine a
win or loss.
Michael Bohinc, CPA
In baseball, some of the things that are tracked (measured) are:
win-loss record, batting average, hits, at-bats, types of hits, walks,
strikeouts, runs scored, runs-batted-in and runners-left-on-base
(to name just a few of probably hundreds of measurables). OK,
what would be things that you can measure to review your team’s
performance?
• Number of service calls run (at-bats)
• Number of completed service calls where more than the
service call fee, minimum fee or diagnostic fee is performed
(hits)
• Conversion rate (batting average)
• Total Sales
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Learn more at tsbrass.com/markets.
EDUCATION HEALTHCARE PUBLIC VENUES COMMERCIAL OFFICES
T&S plumbing products represented in Ohio by: Midwest Spec - 513-353-9191
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