BankVic Annual Report 2019

CEO
Message
Serving those who
serve the community.
At BankVic, we serve those who
serve the community and we are
committed to continually improving
the banking experience of our
members. I am proud to share
the results of this commitment for
30 June 2019 in what has been a
successful and rewarding year.
We officially reached $2 billion in
assets in February and achieved
16% growth in both our lending and
deposit portfolios for the year. In
January, BankVic obtained its first
ever Credit Rating, providing access
to more diverse and cost-effective
sources of funding. We continued
to champion the financial wellbeing
and security of our members, helping
over 200 members move into their
first home, with an additional 1,200
members purchasing, renovating and
refinancing homes.
The focus on our digital
transformation continued, improving
our technology capability to enable
us to service our members in the
safest and fastest possible way. We
made payment options easier and
more convenient for our members,
with the launch of Apple Pay and
Google Pay in April and May
respectively, enabling members to
pay for goods and services using
their mobile devices. We also made
banking easier by simplifying our
transaction account offering to one
with all the best features such as no
account keeping fees, no minimum
deposit requirements and no ATM
fees at the major 4 banks and
overseas ATMs.
As always, we have loved the
opportunities to celebrate our
communities. We are proud to have
committed to our partnerships with
Victoria Police Legacy, the Police
Association Victoria, Blue Ribbon
Foundation, Emergency Services
Foundation, and to have sponsored
the inaugural Hawthorn Football
Club Emergency Services match,
celebrating the Victorian emergency
services community. We continued to
support our members’ organisations
and have now contributed $2.7
million in donations and sponsorships
since 2010; you can read more about
our community partnerships further in
this Annual Report.
Our annual member satisfaction
survey reflected our ongoing
dedication and support the BankVic
team has for its members. With an
overall score of 96% (95% in 2018) we
are proud to contribute to delivering
outstanding service. Our people are
our greatest asset and the driving
force of BankVic, and I thank each
member of our team for their efforts.
I thank the BankVic Board of Directors
for the guidance and support they
have shown throughout the year.
Finally, to our members, thank you for
all your ongoing support, we would
not be where we are without you and
we look forward to the coming year
with great enthusiasm.
Anthony De Fazio
Chief Executive Officer
| 5