Optimizing Patient Flow in Ambulatory Clinic Setting
Acceda a la documentación, presentación, del webinar entregado el 24.10.2019, gracias a nuestro aliado, MoreSteam. Más información www.blackberrycross.com
Acceda a la documentación, presentación, del webinar entregado el 24.10.2019, gracias a nuestro aliado, MoreSteam.
Más información www.blackberrycross.com
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Ophthalmology <strong>Patient</strong> <strong>Flow</strong><br />
Background<br />
SIPOC Process Overview<br />
How do staff<br />
feel about<br />
cl<strong>in</strong>ic<br />
operations?<br />
Long<br />
Wait<br />
Slow<br />
Too Long<br />
Had to ask<br />
several times<br />
if I had been<br />
forgotten.<br />
much,<br />
much too<br />
slow<br />
It took almost 2 1/2<br />
HOURS to complete<br />
the visit. I saw Dr<br />
for about 5 MINS<br />
too long.<br />
We were<br />
there 5 hrs.<br />
- too long.<br />
How do<br />
patients feel<br />
about wait<br />
times?<br />
Dur<strong>in</strong>g my wait <strong>in</strong> the<br />
ALMOST 1 HOUR WAIT<br />
<strong>in</strong> the wait<strong>in</strong>g room,<br />
well after my<br />
appo<strong>in</strong>tment time, I<br />
observed the provider<br />
leave the cl<strong>in</strong>ic and<br />
return with a package<br />
of food and beverage<br />
<strong>in</strong> his hands.<br />
I th<strong>in</strong>k I fell<br />
asleep wait<strong>in</strong>g<br />
for the doctor<br />
to see me....
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