Heartbeat October 2019

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Hints and tips see City ED through Unity go-live MEDICINE AND EMERGENCY CARE Support with Unity came in many different forms during the golive fortnight. There were digital champions, super users, floorwalkers, the IT helpdesk and a wealth of printed materials available in all areas. Some colleagues even took the initiative to produce their own. In the emergency department at City Hospital, senior sister Amy Roberts took the lead with her team. “At our study day we thought flash cards would be a good idea so that we had a quick reference guide in our pocket for the tasks we would be performing most,” she said. “One of my colleagues recommended a board with our pocket guide on, and gaps – made from post-it notes – where we could write hints and tips to help each other out.” It was a collaborative process, with everyone encouraged to add to the board and share their knowledge with the rest of the team. Over time they were able to develop a central location filled with loads of useful tips which made a hectic go-live experience a little easier. “It was stressful to start with as we had a really busy department with multiple people walking in just before go-live. At 5am we went live and ten minutes later our first patients were booked on. The team we had on that night and all weekend were great. They worked so hard and supported each other really well,” said Amy. “It was challenging at one point when we had a nine-hour wait in ED, but the staff resus trolley was loaded with snacks to help us get through and the extra staff members were really helpful. There were a few worries and difficult moments but everyone pulled through.” Amy was quick to thank others for their support in the run-up to go-live and beyond. “IT helped us the week before by installing scanners, moving computer screens and answering our long list of demands! Our matron Annabel Bottrill and consultant Cliona Magee made sure we had snacks to help with go-live and have been a constant support throughout. Colleagues in ED supported each other during Unity go live “There have been a lot of difficulties but Dom Le Gros has been great – always on the end of an email or phone call to guide us through. Also our floorwalkers have been brilliant.” Time is of the essence in a busy area like ED and one of the major advantages of Unity is its ability to speed up the documentation process, releasing more time to care. As Amy explains, patient records are now clearer and more accessible. “We can actually read the doctors’ handwriting now! From a nurse in charge point of view I can see everyone’s observations at a glance and I don’t need to chase beds. I can add to the nursing documentation and see outstanding tasks, allowing us to support each other,” she said. Unity 'How to' board in City ED SWBH intranet at your fingertips Do you find it difficult to stay up to date with everything that’s happening in our organisation? We have just launched a brand new app which aims to give you the ability to access information that would normally be found on the intranet from the comfort of your mobile phone. Sandwell and West Birmingham NHS Trust Download the app from Apple App Store or Google Play Store on to your Trust mobile phone or your personal mobile phone by searching for ‘SWBH myConnect’. For more information contact the Communications team on 0121 507 5303 or email swbh.comms@nhs.net 18
FGM survivor says clinic is “much-needed” A female genital mutilation (FGM) survivor has welcomed a new clinic run by our Trust that will offer expert care for victims of the procedure. The “onestop” support clinic will open in the coming weeks at Summerfield Primary Care Centre in Winson Green. Figures show that Birmingham has the highest rate of reported new cases of FGM. In Sandwell and West Birmingham there were 310 cases reported in 2018/19. Hilary Garratt, Deputy Chief Nursing Officer for England, said “These new NHS clinics will benefit hundreds of women who have suffered this most severe form of abuse and violence. These are clinics for women, run by women. “We’ve listened closely to survivors and their advocates and designed these brand new services with them. These clinics, and the highly-trained staff who will work in them represents a real step-change in the quality and timeliness of support the NHS provides.” Mum of four, Sarata Jabbi, was aged just seven when she underwent the horrific act in The Gambia and said the facility is “muchneeded”. Her parents took her and her sisters to have the procedure after buying them new clothes and telling them that they were going to a party. Sarata began campaigning in 2002 after working as a journalist and being made aware that the practice was child abuse and not a religious requirement. She continued raising awareness after coming to the UK in 2010. Sarata said “This is a much needed clinic and will give many victims a safe and confidential way to seek help. There are many women from The Gambia, Somali, Eritrea and other African countries that have suffered. They desperately need treatment as a result of FGM. It is a very good initiative. It's important that the voices of the victims are being heard”. The clinic is one of eight to open across the UK, as announced by NHS England as part of its Long Term Plan earlier in September. It has been commissioned by Sandwell and West Birmingham Clinical Commissioning Group (CCG). The NHS network of clinics will work with local community groups. They'll be working to prevent future cases of FGM by seeking to change the culture and thinking around it. This will include education on the medical and psychological impact of FGM. As well as this, it will focus on the legal implications of carrying out or participating in it. The network will be led by specialist doctors, WOMEN AND CHILD HEALTH midwives and nurses. It will provide access to specially-trained counsellors for emotional support, as well as FGM Health Advocates for advice on accessing other services locally. Alison Byrne, Specialist Midwife for FGM will be running the facility. She said: “It's in the heart of the community and will help many women who sometimes are unsure about how to access care or treatment after undergoing this procedure. We want to push out the message that this clinic is there for them to access and can be done so discreetly in the strictest of confidence." Michelle Carolan, Chief Officer for Quality at Sandwell and West Birmingham CCG added: “As the majority of women who have had FGM come into contact with NHS services once they are pregnant - usually between the ages of 25 and 35 – the Birmingham clinic will prioritise swift support and treatment for women between 18 and 25, before they become pregnant. The service will also be available to women outside of childbearing years.” Alison Byrne, Specialist Midwife will be leading the FGM clinics 19
Page 1 and 2: October 2019 Sandwell and West Birm
Page 3 and 4: Board members lead by example ahead
Page 5 and 6: Sharing is caring - new car scheme
Page 7 and 8: Free NHS Wi-Fi service helping conn
Page 9 and 10: Making Unity changes happen: A basi
Page 11 and 12: Shout out has been a regular featur
Page 13 and 14: Staying alive - Restart a heart goe
Page 15 and 16: THANK YOU to all our sponsors... A
Page 17: Stars in their eyes a look back at
Page 21 and 22: Learning never stops for the surgic
Page 23 and 24: Shockwaves felt through foot health
Page 25 and 26: Digital transformation done the And
Page 27 and 28: The imaging team say a fond farewel
Page 29 and 30: Diane Halliley Interim Associate Di
Page 31 and 32: Toby writes about… getting things

Heartbeat October 2019

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