Heartbeat October 2019

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<strong>October</strong> <strong>2019</strong><br />

Sandwell and West Birmingham<br />

NHS Trust<br />

The pulse of community health, Leasowes, Rowley Regis, City and Sandwell Hospitals Issue 121<br />

The Greatest Star Awards <strong>2019</strong> - Recognising<br />

outstanding achievements at SWB pages 16 and 17<br />

Chosen by you! The winners of the Star Awards <strong>2019</strong> voted for categories – Medical Education<br />

Administration Team, Richard Burnell, Organisational Development Specialist Trainer, Critical Care and<br />

Critical Care Follow Up Team and the Domestic Abuse Team<br />

Have you had<br />

your flu jab?<br />

page 3<br />

Sharing is caring<br />

- new car sharing<br />

scheme is launched<br />

page 5<br />

Midland Met<br />

takes a big<br />

step forward<br />

page 6<br />

Quiet period<br />

launches in<br />

critical care<br />

page 22

HELLO<br />


Star Awards show the very best<br />

of SWB<br />

Welcome to the <strong>October</strong> edition<br />

of <strong>Heartbeat</strong>. As always, there has<br />

been so much happening in and<br />

around our Trust.<br />

This month we take a look back at<br />

the glitzy Star Awards. Critical care<br />

has introduced a dedicated quiet<br />

time and Tower Hill Medical Practice<br />

launched a new eye care service. Our<br />

exec team have been leading the way<br />

with this year’s flu campaign and Unity<br />

continues to make a positive impact.<br />

There’s all this, plus so much more to<br />

catch up on. Enjoy!<br />

Contact us<br />

Communications Team<br />

Ext 5303<br />

swbh.comms@nhs.net<br />

Communications Department<br />

Ground Floor, Trinity House<br />

Sandwell Hospital<br />

Published by<br />

Communications Team<br />

Sandwell and West Birmingham<br />

Hospitals NHS Trust<br />

Designed by<br />

Medical Illustration,<br />

Graphics Team<br />

Sandwell and West Birmingham<br />

Hospitals NHS Trust<br />

Submit an idea<br />

If you’d like to submit an idea<br />

for an article, contact the<br />

communications team<br />

Ext 5303<br />

swbh.comms@nhs.net<br />

Stay updated<br />

We send out a Communications<br />

Bulletin via email every day and you<br />

can now read <strong>Heartbeat</strong> articles<br />

throughout the month on Connect.<br />

Don't forget you can follow us on:<br />

Our annual star awards ceremony is<br />

always an uplifting evening where we<br />

are privileged to recognise the best<br />

achievements from across our 6000+<br />

workforce. This year, more than ever,<br />

I was delighted to see the range of<br />

guests who were shortlisted for our 19<br />

categories and those who, on the night,<br />

secured the trophy.<br />

Many of these are unsung heroes within<br />

our Trust who are rarely recognised, but<br />

their manager, colleague, patient or relative<br />

thought them worthy of being considered<br />

for an award. Among the nominations of<br />

over 500 their stories shone through and<br />

they truly are deserving winners.<br />

Of course, everyone who is nominated has<br />

done something remarkable and our awards<br />

night would need to be several hours longer<br />

to recognise the fantastic achievements of<br />

all our staff during the previous year. That’s<br />

why our annual awards scheme is just one<br />

way of recognising the commitment of so<br />

many within the Trust.<br />

I wanted to remind you of the many ways<br />

you can ensure your team or colleagues<br />

get the recognition they deserve. We<br />

launched earlier this year our employee of<br />

the week award, which is now given weekly<br />

rather than monthly. The award is open to<br />

anyone, clinical and non-clinical, who has<br />

gone above and beyond in their daily work.<br />

Details of how to enter are in this magazine<br />

and on the Connect intranet site.<br />

Our long service awards recognise years of<br />

service to the NHS and when I attend this<br />

ceremony I remain so proud of the years of<br />

dedication and selfless service that are given<br />

by so many to support our patients and<br />

relatives.<br />

Every week the Trust features one of our<br />

colleagues as a NHS hero in the local<br />

newspaper. These heroes are people who<br />

lead interesting lives both inside and outside<br />

work and the feature helps our local<br />

population understand a bit more about<br />

the fantastic staff we have working here as<br />

well as the varied roles on offer. Our heroes<br />

are often published within this <strong>Heartbeat</strong><br />

magazine.<br />

A simple “thank you” and “well done”<br />

goes a long way. The Shout-out scheme via<br />

Connect enables you to write a short note<br />

to a colleague for something they have<br />

done that deserves praise. During the Unity<br />

go live fortnight we saw Shout-outs come<br />

in for scores of people who demonstrated<br />

their commitment to patient care by<br />

supporting colleagues round the clock in<br />

getting to grips with the new electronic<br />

patient record.<br />

Colleague stories are also shared in<br />

<strong>Heartbeat</strong> for all to read so if your team or<br />

an individual has done something amazing<br />

don’t hesitate to get in touch with the<br />

communications team – details on the<br />

facing page. The most newsworthy stories<br />

are often published in the local, regional<br />

and even national media and you can see<br />

where our Trust features in the “SWB in the<br />

news” section of Connect.<br />

Finally, a reminder: I wrote last month<br />

about the national staff survey and since<br />

then you will all have received an email<br />

or letter to your home address with an<br />

invitation to complete the national staff<br />

survey. As well as informing national policy<br />

on NHS workforce issues, this survey is<br />

vital in telling us how we compare to other<br />

organisations so we can improve and make<br />

SWB a great place to work. Please take<br />

the time to complete your survey, which<br />

is entirely anonymous. The responses are<br />

carefully reviewed and acted upon to make<br />

improvements.<br />

Richard Samuda – Trust Chairman<br />

Richard presents his annual personal Care<br />

Integrator award to Primary Care Liaison<br />

Manager, Dottie Tipton

Board members lead by example<br />

ahead of new flu season<br />

Our Trust Board stepped forward once<br />

again this year to be some of the<br />

first few colleagues to have their flu<br />

vaccinations as we launched this year’s<br />

flu campaign.<br />

The campaign started on 1 <strong>October</strong> with<br />

both clinical and non-clinical colleagues<br />

lining up to get their four shields to get<br />

their four shields of protection from the<br />

virus.<br />

This year, keen to have their jabs, the<br />

Board invited the flu fighters along to<br />

their <strong>October</strong> meeting at the Midland Met<br />

Hospital to get their vaccinations.<br />

Paula Gardner, Chief Nurse vaccinated some<br />

of the team and highlighted the importance<br />

of keeping our patients and colleagues safe<br />

and healthy.<br />

She said: “I was pregnant just over 22<br />

years ago with my second daughter. Six<br />

weeks in to my pregnancy I contracted the<br />

flu. What we didn’t know at the time was<br />

that this would have absolutely infiltrated<br />

my daughter’s heart. She ended up with<br />

a large ventricular septal defect (VSD)<br />

and several holes within her myocardium.<br />

Experts attributed this to me contracting the<br />

flu which is why it’s vital you're protected<br />

against the flu virus.”<br />

Dinah McLannahan, Acting Director of<br />

Finance echoes these thoughts.<br />

She said: “The flu can be spread without<br />

you even knowing you have it. Around<br />

half of the confirmed influenza infections<br />

are sub clinical which potentially means<br />

infected staff may pass on the virus to<br />

vulnerable patients, colleagues and family<br />

members.”<br />

She added: “According to recent figures<br />

from Public Health England, it’s estimated<br />

an average of 8,000 people die from flu<br />


NEWS<br />

in England each year. This is why it is so<br />

important everybody at our Trust gets the<br />

jab.”<br />

If you are yet to have your flu jab<br />

there is still time! If you wish to have<br />

your vaccination, or would like more<br />

information, please contact our<br />

occupational health and wellbeing team<br />

on ext. 3306 or look at the clinic times<br />

and information on Connect.<br />

Chief Nurse Paula Gardner took the lead in ensuring all executive team colleagues were ready for<br />

winter and protected against flu.<br />

Toby Lewis - Chief Executive<br />

Waseem Zaffar - Non Executive Director<br />

Chief Nurse Paula Gardner vaccinates David Carruthers - Medical Director<br />

and Rachel Barlow - Chief Operating Officer.<br />


Slimming World class on site helps<br />

improve health and wellbeing<br />


NEWS<br />

She’s helped overweight men and<br />

women shed a whopping 896 stone<br />

in two years. Now Slimming World<br />

consultant Mandy Hill working her<br />

magic in our workplace.<br />

The mum of two holds weekly early<br />

morning sessions at Sandwell Hospital.<br />

Mandy hopes to inspire colleagues and<br />

residents to follow in the footsteps of her<br />

previous clients. “The total amount of<br />

weight lost by my members is phenomenal<br />

and I am so proud of every one of them,”<br />

she said.<br />

“I have two groups on a Tuesday and<br />

members support and encourage each<br />

other. No matter what the reason for them<br />

walking through the doors, we will help<br />

enable them to achieve their dreams.<br />

“The diet lifestyle change is very flexible. It<br />

means there are a lot of things you can still<br />

eat – like bread, pasta and rice. But it’s also<br />

about healthy eating which I know is very<br />

high on the agenda at the Trust.”<br />

The sessions also mean a return back to her<br />

roots. Mandy used to work at the hospital<br />

as a dental nurse and an oral health educator<br />

before she was medically retired. Diagnosed<br />

with severe rheumatoid arthritis it left her with<br />

reduced mobility and sparked her own weight<br />

loss journey.<br />

Mandy ballooned to a size 22 and became<br />

desperately unhappy. But after joining<br />

Slimming World she was able to lose 3.5 stone<br />

despite being reluctant to go along.<br />

“I had been really miserable at the time of<br />

joining the group,” she explained. “I had put<br />

on lots of weight because of my condition and<br />

then my husband Tim had to also medically<br />

retire as a paramedic when he was involved in<br />

an accident at work.<br />

“Tim suggested Slimming World to me. When<br />

I went along to my first session I was convinced<br />

I wouldn’t be able to lose weight on that diet.<br />

But as the weeks went on the pounds kept<br />

on slipping off and I started to feel like myself<br />

again.”<br />

In <strong>October</strong> 2017, Mandy was a size 14 and<br />

became a Slimming World consultant running<br />

groups around West Bromwich. Members were<br />

overjoyed with their weight loss results.<br />

“Every week in my sessions there are<br />

inspirational stories that people share about<br />

their journeys” she said. “Sharing your own<br />

story helps to encourage others to realise that<br />

they too can achieve. The greatest thing that<br />

Slimming World Consultant, Mandy Hill is<br />

ready to lead the charge in weight loss<br />

stops us is a lack of belief in ourselves, but the<br />

other members show us that we can.”<br />

The sessions are on every Saturday, starting at<br />

7.30am for colleagues and 8am for members<br />

of the public. They take place on the first floor<br />

of the Palliative Care Hub, situated behind the<br />

antenatal building on Hallam Street.<br />

For more information around joining<br />

offers call Mandy on 07592 508852.<br />

NHS National Staff Survey<br />

– take part for a chance to<br />

win £200 worth<br />

of vouchers<br />

The national staff survey has launched. All colleagues have<br />

been approached for their feedback either by email or in the<br />

post. Please take part as the survey is a unique opportunity to<br />

see how we compare to other Trusts on things like working<br />

environment, staff morale, job satisfaction, and management<br />

support. Results will be reviewed and acted upon so we can<br />

make our organisation a great place to work.<br />

Complete the survey to be automatically put into a prize draw.<br />

If you are one of the first 100 people to respond you could win<br />

£200 worth of shopping vouchers. There will also be further<br />

opportunities to win; with £50 worth of shopping vouchers being<br />

available to six lucky winners!<br />

Responses are strictly confidential - no one from the Trust will see<br />

your completed survey or be able to identify individual responses.<br />


Sharing is caring - new car scheme<br />

helps Trust go green<br />

Colleagues have been racing to sign<br />

up to our innovative new car sharing<br />

scheme that makes it easier than ever<br />

to share journeys to and from work<br />

across our Sandwell, City and Rowley<br />

Hospital sites.<br />

<strong>Heartbeat</strong> caught up with Sustainability<br />

Officer, Fran Silcocks to find out about the<br />

new scheme. She said “Research suggests that<br />

nearly half of people would journey share with<br />

someone they know, yet many people travel<br />

each day with empty seats. This is why it makes<br />

perfect sense to car share.<br />

“We've partnered with Faxi who specialise in<br />

innovative carpooling programmes. A leader in<br />

their field, the new system offers a smartphone<br />

app which connects people so they can car<br />

share to and from work. The app offers superb<br />

map design with real-time location and traffic<br />

information. It makes it easy to partner with<br />

someone keen to be green.”<br />

Carpooling is also a great way to reduce your<br />

monthly commuting bill whilst also reducing<br />

your carbon footprint. Don’t just take our<br />

word for it though - Dawn Hall, Waste and<br />

Decommissioning Manager has been car<br />

sharing and is a real advocate of the scheme.<br />

She said “I believe it's everybody’s responsibility<br />

to do what they can to reduce congestion on<br />

our roads. It improves the quality of air we<br />

breathe which is why I car share into work as<br />

much as I can. If I’m unable to do this, I use<br />

public transport like the bus or the metro.”<br />

She added: “I hope that my colleagues across<br />

the organisation will embrace car sharing. By<br />

doing this it may also help to reduce parking<br />

pressures across our sites.”<br />

To download the Faxi app go to https://get.faxi.<br />

co.uk/swbh-nhs/ and register using your NHS<br />

email.<br />


NEWS<br />

Here you can join our secure SWB<br />

community – view colleagues with similar<br />

routes and times – and connect and<br />

organise your carpools.<br />

If you have any other questions, please<br />

contact Francesca.silcocks@nhs.net.<br />

Sustainability Officer, Fran Silcocks with Waste and Decommissioning Manager, Dawn Hall<br />

showcasing the car sharing app<br />

Positive views as Tower Hill begins<br />

eye care service<br />

Patients with age-related macular<br />

degeneration can now receive<br />

intravitreal injections at Tower Hill<br />

Medical Practice in Perry Barr. This<br />

These injections into the eye help to preserve<br />

and can even improve vision. The procedure<br />

helps patients to stay independent. It helps<br />

to reduce falls, prevent injury and generally<br />

service is delivered by ophthalmology improve mental wellbeing. The move enables<br />

clinicians from our organisation Access Fairs theatres at both Sandwell and City Hospitals to<br />

every Tuesday - part of the ongoing<br />

To ensure<br />

focus<br />

that you<br />

on more<br />

don’t<br />

advanced<br />

face any<br />

care<br />

delays<br />

procedures.<br />

at<br />

assessment of services and desire<br />

go-live,<br />

to<br />

the Muriel Unity Gillgrass, team are 85, running of West Access Bromwich, was one<br />

provide closer to home care.<br />

Fairs where you can check that your login<br />

details work and that you have the right<br />

level of access.<br />

It’s essential that everyone who will use<br />

Unity attends an Access Fair. If you can’t log<br />

in, or don’t have the right level of access,<br />

then the Unity team will get this sorted for<br />

you.<br />

Access Fairs will be running every day<br />

Mr Jawad (centre-left) and the other members of the team now operating out of Tower Hill<br />

Medical Practice<br />

of the first to utilise the new service at Tower<br />

Hill. Speaking to <strong>Heartbeat</strong> she said “I came in<br />

today to have an injection in my right eye and it<br />

went very well. Everybody is very friendly and it<br />

was completed in a nice room. I’ve never been<br />

here before, so it was quite an experience.”<br />

“By moving this service into the community we're<br />

able to expand our capacity to treat patients”<br />

explained Muhammad Jawad, Ophthalmology<br />

Consultant. "Those that have experienced the<br />

procedure are impressed with the quiet and<br />

calmer environment. It’s helpful for patients,<br />

particularly those who live in this area.”<br />

Laura Young, Directorate Lead Nurse for<br />

Ophthalmology added “The GP practice at<br />

Tower Hill provides an alternative to patients<br />

having to come into a busy hospital. It supports<br />

our closer to home care vision. The facilities at<br />

Tower Hill comply with all the environmental<br />

and infection control measures expected in<br />

a hospital. The familiarity of a GP surgery<br />

may help to reduce anxiety for our patients.<br />

We're pleased to be working in partnership<br />

with Tower Hill practice and look forward to<br />

developing our relationship further.”<br />


Thank Crunchie for Dr Nick!<br />


NEWS<br />

Telling his story the Trust Board,<br />

sixteen year old Jasim Talib was<br />

only four months old when he<br />

was diagnosed with a severe<br />

dairy allergy after being rushed<br />

to hospital following a severe<br />

reaction to porridge. He explained:<br />

“Throughout my childhood I was<br />

always acutely aware of food, and<br />

the danger of eating the wrong<br />

thing. Primary school was very hard<br />

as I felt left out, as I couldn’t have<br />

hot school dinners, but had the same<br />

sandwiches every day. Holidays were<br />

hard too, as I had to take an extra<br />

suitcase of dairy free food I could<br />

safely eat, and hot food choices<br />

abroad meant a diet of chips as<br />

they were the only things that were<br />

considered safe from dairy.<br />

“Chocolate treats were a big problem too<br />

during my childhood, as parties and school<br />

events invariably produced chocolate bars<br />

as prizes, so if I ever won anything I was<br />

unable to eat it, but brought it home for my<br />

parents.<br />

“However all that changed when Dr Nick<br />

Makwana told my mum about a treatment<br />

to cure my dairy allergy, which sounded<br />

Young patient Jasim Talib with his mum Nasmah Talib and our Chief Nurse, Paula Gardner<br />

good, but at first I was nervous, as I’d lived<br />

my whole life staying away from dairy. But it<br />

was exciting too, so I started the treatment<br />

which took six months to cure me. It began by<br />

me drinking milk that was diluted with water.<br />

Gradually the amount of milk was increased<br />

until I could drink a whole glass. That was<br />

amazing. I couldn’t get enough of it! Then,<br />

Dr Nick suggested I try to eat something dairy,<br />

and I knew immediately what I wanted to<br />

try. A Crunchie! It felt like I’d been waiting all<br />

my life for this taste, and it was wonderful!<br />

Crunchies are now my favourite chocolate bar.<br />

“It is thanks to Dr Nick that I want to become a<br />

paediatrician like him, and help other children<br />

like me. He changed my life so I’d like to follow<br />

in his footsteps.”<br />

z<br />

Midland Met takes a big step forward<br />

Saturday 12 <strong>October</strong> saw us take<br />

step closer to the opening of the<br />

Midland Metropolitan Hospital<br />

following an announcement from<br />

the Chancellor of the Exchequer.<br />

It means the Trust can work towards<br />

completion of the construction contract<br />

with preferred bidder Balfour Beatty so that<br />

they can restart work on the super hospital,<br />

based in Smethwick. Chancellor of the<br />

Exchequer, Sajid Javid, said “It is absolutely<br />

right that the Midland Metropolitan<br />

Hospital is completed so that doctors and<br />

nurses working for our NHS across the West<br />

Midlands can deliver excellent care in brand<br />

new, state-of-the-art facilities.”<br />

The news has been welcomed by Toby<br />

Lewis, Chief Executive. He said “Midland<br />

Met is a vital regeneration project for<br />

Smethwick, and part of the wider<br />

Commonwealth Games development across<br />

Work on the long awaited Midland Met will<br />

soon be restarting<br />

Birmingham, including Perry Barr.<br />

“We are working hard to open the hospital in<br />

2022, and getting Balfour Beatty on site from<br />

December <strong>2019</strong> alongside our new Facilities<br />

Management partner, is a key step in that<br />

journey. Today’s announcement by the Treasury<br />

is hugely welcome news. We are working<br />

round the clock to conclude commercial close,<br />

and the agreement of the Final Business Case<br />

and appointment of a Preferred Bidder is the<br />

last national approval hurdle overcome.”<br />

“The promise from Government in February<br />

2018 was that no local NHS funds would need<br />

to be diverted to remedy the national collapse<br />

of Carillion. That promise has been honoured<br />

in full, which has the overt support of all local<br />

stakeholders from across political divides.<br />

“We very much wish to deliver on the dividend<br />

across Sandwell and west Birmingham that<br />

uses the opening of the long-awaited new<br />

specialist acute hospital to release workforce<br />

time and NHS funds to better support primary,<br />

mental wellbeing and preventative services<br />

locally.<br />

“Our integrated care plans for local<br />

neighbourhoods are at the forefront of work<br />

in the Midlands to create a sustainable future<br />

NHS, and we look forward to delivering<br />

real change and better outcomes for the<br />

communities that we serve.”<br />


Free NHS Wi-Fi service helping<br />

connect the disconnected<br />

There’s something in the air – it’s new<br />

and it’s free!<br />

The days of people desperately waving their<br />

phones at the nearest window are now at an<br />

end thanks to the introduction of free Wi-Fi<br />

across our Trust. The new service launched<br />

recently thanks to a grant from NHS Digital and<br />

is available across our organisation, bringing<br />

free wireless internet access to patients, visitors<br />

and colleagues on our site.<br />

The Wi-Fi service launched recently following in<br />

the footsteps of Unity and has already begun<br />

to have a positive impact on patients, letting<br />

those in our wards reconnect with their family,<br />

friends and loved ones whilst they rest and<br />

recuperate without the worry of running up<br />

bills on their mobile phones.<br />

Welcoming the new service to the Trust,<br />

<strong>Heartbeat</strong> spoke to Chief Informatics Officer,<br />

Martin Sadler. He said, “We introduced free<br />

NHS Wi-Fi service so that patients, visitors,<br />

students and colleagues can access the internet<br />

when they need to from their own devices,<br />

helping them to stay connected.”<br />

“All you need to do is connect to NHS<br />

Wi-Fi on your device, accept the terms and<br />

conditions and you’ll be connected to the<br />

internet, without the need to register or enter<br />

any passwords. Like all public Wi-Fi services we<br />

encourage you to use it appropriately and only<br />

use it for things that you would be happy for<br />

other people to know about.”<br />

NHS Wi-Fi is available now.<br />


NEWS<br />

Getting online has never been easier than<br />

with introduction of our NHS<br />

Wi-Fi<br />


On yer bike! Femi rides to fundraise<br />


@SWBHCharity To donate<br />

to the Your Trust Charity text<br />

“SWBH16 £5” to 70070<br />

Femi Kuforiji rode for success<br />

Caring Femi Kuforiji and the<br />

widening participation team have<br />

taken part in a static bike ride to<br />

London. All the money raised will go<br />

towards supporting homeless young<br />

people.<br />

Femi is a project support officer for the Live<br />

& Work NHS Apprenticeship programme.<br />

He took on the 136 mile challenge in the<br />

main reception area at Sandwell Hospital.<br />

The exercise bikes were kindly supplied<br />

by Sandwell Gym, owned by Jagdish Lal.<br />

The event took place on 28 <strong>October</strong> and<br />

personal trainers from the gym were also on<br />

site to show their support.<br />

Femi explained “Throughout the world,<br />

vulnerable young people live in constant fear.<br />

There are lots of triggers for homelessness such<br />

as troubled family dynamics, health-related<br />

issues, or being victims of circumstances.<br />

“As temperatures plummet, cold weather can<br />

prove disastrous for young people sleeping<br />

on the streets. It can increase the risk of<br />

developing hypothermia and frostbite. Some<br />

have even been reported as dying due to<br />

sleeping rough in cold weather.<br />

"In 2017/18 statistics from the Youth<br />

Homelessness Databank showed that over<br />

100,000 young people were homeless or at the<br />

risk of being homeless. We're passionate about<br />

alleviating homelessness in our society. We<br />

work collaboratively with St Basils on the Live<br />

& Work NHS Apprenticeship programme. This<br />

scheme provides apprenticeship opportunities<br />

and living accommodation within the hospital<br />

to young people who are either homeless or at<br />

risk of homelessness.<br />

“There is so much we can do to support<br />

vulnerable young people. You can help by<br />

donating to this fundraising event.”<br />

To donate please visit: https://<br />

uk.virginmoneygiving.com/<br />

liveandworkprogramme<br />

Dinah takes on Urban Ultra-marathon<br />

London<br />

Whilst the rest of us were still in our<br />

slippers on the morning of Saturday 5<br />

<strong>October</strong>, one devoted colleague was<br />

already out in her trainers and raring to<br />

go, not simply to run a regular marathon,<br />

but to run a 55km ultramarathon.<br />

Acting Director of Finance Dinah McLannahan<br />

is not averse to a challenge and every step of<br />

the 55km she ran stands in testament to her<br />

tenacity. Starting at the Woolwich tunnel in<br />

East London, Dinah joined some of the fittest<br />

runners in England to take on one of the<br />

toughest challenges.<br />

Sharing her experience, Dinah said, “When<br />

I saw the opportunity for an ultramarathon,<br />

I jumped at the chance and began training.<br />

Along with raising money for charity, it’s a<br />

huge personal achievement."<br />

Dinah completed an arduous 15 week<br />

training programme in preparation for her<br />

biggest challenge yet. Almost two years to<br />

the day after arriving at the Trust, Dinah<br />

joined 280 runners in London and began her<br />

epic endeavour. Dinah ran the distance in an<br />

impressive 8 hours 13 minutes and raised over<br />

£1,200 in sponsorship!<br />

Having travelled through nine boroughs,<br />

Dinah concluded in Richmond. Recalling her<br />

ultramarathon she said, “The last 12 miles<br />

were hard, but the first 24 were surprisingly<br />

ok! It was one of the best things I have ever<br />

done. There were some brilliant views and the<br />

course was never boring. I'm so proud and<br />

happy to have raised such a good amount for<br />

the charity. I skipped across the finish line, I<br />

was so delighted to finish. Only three bruised<br />

toenails too, so I'm glad it’s not summertime<br />

and I can cover them up!”<br />

If you'd like to join in with raising funds<br />

for Your Trust Charity there are lots of<br />

ways to get involved. Whether you want<br />

to run a marathon like Dinah, climb a<br />

mountain or have a bake sale, get in touch<br />

with the team on ext. 4847. Alternatively,<br />

you can email trustcharity@nhs.net.<br />

Catching her breath at the half way<br />

mark, Dinah was met by family members’<br />

floods of encouragement to complete the<br />

ultramarathon<br />


Making Unity changes happen:<br />

A basic guide<br />

There are really two types of issues that can arise in using Unity.<br />

In most cases we need to help a user and their colleagues in a team to develop expert<br />

knowledge of the product. As we all know now there is a right way to use Unity. If we<br />

follow that the system works well, not just for us and our patients, but for the next user.<br />

That’s what we call Optimisation.<br />


NEWS<br />

Process Flow “I have a problem with Unity…”<br />

I cannot achieve what<br />

I want to with Unity<br />

• My super user cannot help me<br />

• I have an error<br />

• I can’t log in<br />

• I have a device issue<br />

Use eCoach to see context<br />

sensitive help, look at relevant<br />

SOPs and QRGs, Videos<br />

Check<br />

Self<br />

Service<br />

Contact local<br />

super users<br />

Suggestion: create a regular<br />

forum for super users to pool<br />

knowledge<br />

Log call on portal or x4050 – which is open 24/7<br />

Triaged inside IT<br />

including to Clinical<br />

Workflow Leads of<br />

Cerner AMS<br />

If this impacts clinical care and<br />

introduces a hazard please state<br />

this, don’t forget to complete an<br />

incident form in Safeguard as with<br />

all other incidents<br />

First time Login<br />

provided<br />

Trainers answer my<br />

question via remote<br />

instruction, remote in or<br />

bespoke support<br />

Informatics<br />

resolve my<br />

Unity problem<br />

Device<br />

problem<br />

fixed<br />

There is a second scenario, where we<br />

may need to change how Unity is set<br />

up or configured. There is a process<br />

to consider whether an idea like that<br />

should happen. Here’s how that works.<br />

A safety case can be made to the weekly<br />

Service Change request meeting chaired<br />

by Martin Sadler and Liam Kennedy.<br />

If the case is less urgent (most are less<br />

urgent) then your clinical group digital<br />

committee will consider your case is<br />

a priority. In doing that they will be<br />

particularly interested in whether your<br />

team is already performing optimally<br />

on Unity. Priority will be given to high<br />

performing teams’ requests.<br />

If you need help talk to your IT Business<br />

Relationship Manager (IT-BRM) whose<br />

names and details are on the right<br />

hand side column. BRMs are not an<br />

alternative to 4050! But they will help<br />

you to navigate the ways to improve<br />

your digital performance.<br />

Service Change Request Form<br />

• Completed by BRM<br />

• Description of desired outcome and drivers<br />

• Case for change: benefits planned or risk<br />

rating<br />

– Utilise current risk rating matrix<br />

• Impact assessments<br />

– Risk / hazard, Cross Unity, Interfaces, Reports,<br />

Workflow, SOP, QRG, Training content<br />

• Checklist of stakeholder engagement<br />

– Owner / champion<br />

– Those affected<br />

– Check with others for unexpected impacts<br />

• Feasibility: technical possibility<br />

• Financial Impact: cost to implement,<br />

equipment, savings<br />

Single form developed<br />

throughout the lifecycle<br />

of the change request<br />

Authored by the BRM<br />

with the request owner<br />

Reviewed by<br />

appropriate<br />

stakeholders<br />


Medicine and Emergency Care Dom LeGros dlegros@nhs.net<br />

Corporate John Rigby john.rigby2@nhs.net<br />

Surgical Services Sana Shah sana.shah2@nhs.net<br />

Imaging (and pathology links) Julian Mansell julian.mansell@nhs.net<br />

Women and Child Health and Primary Care, Community and Therapies Sarah Cooke sarah.cooke@nhs.net<br />


Pharmacy in focus<br />


NEWS<br />

During September and <strong>October</strong> the<br />

pharmacy department celebrated<br />

World Pharmacist Day and World<br />

Pharmacy Technician Day – events<br />

that celebrated the importance of<br />

pharmacy technicians.<br />

In our organisation we have a team of<br />

over 130 pharmacy colleagues consisting<br />

of pharmacists, technicians and pharmacy<br />

support staff. They support all aspects of<br />

medicines use from advice on medication<br />

safety to clinical queries and staff training.<br />

You’ll find the team working across<br />

many different different areas including<br />

dispensaries, procurement, ward-based<br />

services, training and education, medicines<br />

information and aseptic services.<br />

Ilka Fisher is a lead Electronic Prescribing<br />

Medicines Administration (EPMA) technician<br />

Ilka Fisher – Lead EPMA technician<br />

based at Sandwell pharmacy. Ilka steered the<br />

Unity EPMA build from development through<br />

to its successful launch. With her team she<br />

maintains the EPMA catalogue and all the<br />

other safety aspects of electronic prescribing.<br />

This ensures patients have their drugs safely<br />

prescribed and administered.<br />

Ilka said “Awareness days like these are<br />

important as they help to highlight the work<br />

the wider pharmacy team does across the<br />

Trust. We work in many areas in a variety of<br />

roles in addition to dispensaries.”<br />

She added “With the introduction of Unity<br />

we’ve worked collaboratively with a lot of<br />

different areas. Across the wider team, ward<br />

based pharmacists were out and about<br />

supporting training and coaching. Everyone<br />

worked to ensure the change to digital was<br />

smooth and, most importantly that patient<br />

safety wasn’t compromised.”<br />

Follow our pharmacy team at<br />

@SWBHPharmacy to stay up to date<br />

with all the latest news.<br />

On Connect you’ll find the latest<br />

updates on medicines shortages, safety<br />

bulletins and opening times. If you have<br />

experienced any medicine related incidents<br />

or near misses in your area it's important<br />

to fill out an IR1 form. This helps to detect<br />

issues that may be happening across the<br />

Trust. It also helps the team to take steps<br />

to stop errors from happening.<br />

Colleagues in pharmacy department celebrate World Pharmacist Day and World Pharmacy Technician Day<br />

<strong>October</strong> <strong>2019</strong> staff lottery results<br />

1 st £194.50<br />

Elizabeth Crisp<br />

2 nd £116.70<br />

Karen Morsley<br />

3 rd £77.80<br />

Amanda Jowett<br />

10<br />

Don’t forget that Your Trust Charity lottery costs just £1 a month and anyone<br />

who works for the Trust can join. Payment is deducted from your wages each<br />

month. To take part email amanda.winwood@nhs.net.

Shout out has been a regular feature<br />

in <strong>Heartbeat</strong> and it is fantastic to see<br />

colleagues regularly taking the time<br />

to give positive feedback to each<br />

other.<br />

We regularly receive positive feedback<br />

from our patients too, and this month<br />

we wanted to share some of those<br />

heart-warming messages which have<br />

been sent following the launch of Unity.<br />

To: Lorna Bagshaw, Chetna Kallappa<br />

and paediatric nursing team<br />

Excellent team approach to stabilising<br />

a sick baby in ED on the morning of 'Go<br />

Live'! Everyone stayed calm and worked<br />

together to ensure safe care was<br />

delivered, embracing the unity system!<br />

From: Rebecca Talbot<br />

To: Amber Markham and Dean<br />

Farrington<br />

A huge shout out to Amber & Dean<br />

for their continued support to all<br />

staff for Unity go-live. Their patience<br />

and teaching has been paramount in<br />

helping staff navigate through the new<br />

system and feel at ease. Their presence<br />

in bed spaces is of great help and staff<br />

feel more confident with Unity. Their<br />

dedication to the Unity project has<br />

been outstanding and they are huge<br />

assets to CCS.<br />

From: Suki Kalon<br />

To: Fiona Boddy<br />

It is indescribable how Fiona has<br />

worked tirelessly across the two AMUs<br />

over the 'go-live' weekend supporting<br />

the staff both emotionally and<br />

technically always with her 'positive<br />

pants' on. No amount of words can<br />

thank you enough Fiona!<br />

From: Claire Obiakor<br />

SHOUT<br />

To: Imy Hussain<br />

OUT<br />

Imy has been helping us get practices set<br />

up to see our Unity system through HIE.<br />

He has rung back every practice that has<br />

contacted the primary care team with a<br />

technical issue this week, making sure that<br />

practices see the full benefit of real time<br />

data and it also means clinical teams here<br />

can see the GP record.<br />

From: Dottie Tipton<br />

To: Jenny Mynett<br />

Thank you for your support! You were<br />

an absolute star supporting Professor<br />

Hughes in the Chemical Pathology clinic at<br />

Sandwell OPD this morning.<br />

From: Rachel Clarke<br />

To: Mark Padley<br />

Dr Padley came to Rowley Regis Hospital<br />

on Sunday on his day off to support Go live<br />

and to try out systems that would enable<br />

him to support his colleagues, The GPs<br />

on the community wards have emailed<br />

each other daily with hints and tips that<br />

allow for some really effective working.<br />

Dr Padley also remotely transcribed some<br />

medications for one of our City wards from<br />

Rowley, really demonstrating team work<br />

and how amazing our unity has opened up<br />

a whole new way of working.<br />

From: Justine Irish<br />


NEWS<br />

To: Helen Whiles<br />

So much hard work with Unity. Constantly<br />

on hand to help everyone. I would be lost<br />

without her!<br />

From: Christine Davies<br />

To: Ed Fogden<br />

Ed has been a real leader and helping<br />

hand since Unity go-live on Saturday. He<br />

has helped, supported and coached in<br />

both City and Sandwell AMUs, helping<br />

consultants, junior doctors and nurses<br />

with all aspects of Unity while also leading<br />

the Gastroenterology team with go-live.<br />

Thanks Ed!<br />

From: Craig Simpson<br />

To: All Sandwell ED staff<br />

I would like to say a huge well done and<br />

thank you to all the staff in ED at Sandwell<br />

Hospital. I cannot nominate one person<br />

in particular as the whole team have<br />

supported each other throughout the<br />

launch of Unity and continue to do so. You<br />

have been absolutely brilliant learning to<br />

adapt to the new system throughout these<br />

busy periods. I am sure you will continue<br />

to be the best and be an expert at Unity<br />

by the end of this month! Well done team.<br />

Keep up the good work!<br />

From: Sarah Jones<br />

To: Claire Jones<br />

Claire has been absolutely fabulous with<br />

all her help and support. She has managed<br />

to get the Surgical department using<br />

Unity and has been very supportive and<br />

reassuring to staff and patients. All Claire's<br />

help has led to a smooth running in OPD at<br />

Sandwell Hospital<br />

From: Jaz Verdi<br />

To: Sandwell Emergency Department<br />

Domestics Team<br />

Annabel has ensured Unity has gone<br />

as smooth as it can in City ED. She has<br />

introduced the staff resus trolley (with<br />

support from Cliona Magee) which is<br />

stocked daily with food and drinks to help<br />

staff replenish during busy times. She has<br />

been in the department every day and<br />

when not there supporting staff from<br />

home.<br />

From: Zoe Crookes<br />

To: Grace Finn<br />

I was in a very busy A&E on Monday 23<br />

September, the 2nd day of Unity. Grace<br />

came down to volunteer her services after<br />

work to speak to patients regarding why<br />

they were waiting longer than usual. It<br />

was good to see Grace explaining to the<br />

patients waiting as I could see from their<br />

body language that this helped ease their<br />

concerns. Well done Grace for volunteering<br />

after a busy day! I was there as a patient<br />

on that day and thank you to all the A&E<br />

staff too.<br />

From: Lavinia Hines<br />


See me – Know me...for my ability, not<br />

my disability<br />


NEWS<br />

Poor communication, delays in<br />

diagnosis and failures to recognise<br />

pain. These are all common<br />

complaints of people with a learning<br />

disability. To combat this a team of<br />

learning disability specialists are<br />

making it their mission to ensure we<br />

provide the same safe and effective<br />

care to patients with learning<br />

disabilities.<br />

When a patient is unable to communicate<br />

verbally, how do you know if they are in<br />

pain? How do you know if they consent to<br />

a procedure? Do they have the capacity to<br />

consent? These are issues colleagues face<br />

regularly. Until recently there has been little<br />

guidance on best practice.<br />

This month, the learning disability team<br />

set off on a whirlwind tour of the Trust to<br />

share their knowledge with colleagues.<br />

<strong>Heartbeat</strong> caught up with Learning<br />

Disability Project Facilitator, Pauline<br />

Richards. She said “Whilst the care<br />

provided by our colleagues to patients<br />

living with learning disabilities and or<br />

autism can be good, there still remains<br />

gaps where it should be better. Staff that<br />

are passionate and usually have a personal<br />

interest in this field are a great resource<br />

to us all and should be supported and<br />

encouraged to share their skills and knowledge<br />

to others. This would go a long way to<br />

prevent and minimise the often variable and<br />

unpredictable levels of service this group of<br />

patients receives. The roadshows provided by<br />

the learning disability team have given staff<br />

the opportunity to come forward and ask<br />

questions and learn how small changes can<br />

have a big impact on patient care and positive<br />

outcomes.”<br />

Following in the footsteps of the roadshows,<br />

the team will be hosting a free learning<br />

disability and autis-m conference on 6<br />

Team lead the way in the care of patients with learning disabilities<br />

November at City Hospital. This will take place<br />

at the postgraduate centre from 8.30am till<br />

4pm.<br />

The conference will show how colleagues can<br />

improve the patient experience. They'll also get<br />

to hear from patients with learning disabilities.<br />

Attendees will receive a certificate that can be<br />

used as evidence of continuous professional<br />

development.<br />

Book your tickets online at https://<br />

seemeconference.eventbrite.co.uk.<br />

Alternatively, please contact Shazia Akhtar<br />

on ext 6445.<br />

A Managed Equipment Services (MES)<br />

Managed Equipment Services (MES)<br />

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Siemens Healthineers is proud to be working in partnership with Sandwell and<br />

West Birmingham Siemens Healthineers NHS Trust, is proud providing to be working dedicated in partnership support with and rapid Sandwell response and in<br />

radiology, West to Birmingham help achieve NHS more Trust, providing for less and dedicated meet support the demands rapid on response services. in<br />

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The MES The radiology, is MES stabilising is stabilising to help costs achieve costs and and more enabling enabling for less long-term and meet access the access demands to to broader broader on services. solutions solutions – –<br />

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Sandwell Sandwell The MES West and is stabilising West Birmingham costs and community.<br />

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Sandwell and West Birmingham community.<br />

partnership with Siemens Healthineers<br />

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Staying alive – Restart a<br />

heart goes back to school<br />

Cardiac arrests might seem like<br />

something you only see on Holby<br />

City, but you’d be surprised to hear<br />

that there are over 30,000 every<br />

single year with a staggeringly low<br />

average survival rate of 1 in 10 if<br />

they occur out in the community.<br />

Worryingly, statistics highlighted in<br />

research carried out by the Resuscitation<br />

Council found that less than half of<br />

bystanders in the UK would intervene if<br />

they witnessed someone collapse. Most<br />

stated their lack of ability, confidence or<br />

knowledge as being the biggest barrier<br />

standing in the way of them providing<br />

life-saving interventions.<br />

This month the national restart a heart<br />

day campaign launched and focused<br />

on out of hospital cardiac arrests. As<br />

you would guess, cardiac arrests are<br />

indiscriminate and will strike without<br />

warning.<br />

The resuscitation team packed their army<br />

of resus manikins and set their sights on<br />

training pupils at Broadway Academy in<br />

Perry Barr in the lifesaving art of Cardio<br />

Pulmonary Resuscitation (CPR).<br />

The team presented their eye opening<br />

facts to a sea of 11-19 year old pupils.<br />

They followed up with hands on<br />

demonstrations with pupils who eagerly<br />

took to learning the lifesaving CPR<br />

techniques.<br />

Resuscitation Officer, Dawn Martin said,<br />

“The key to our work today is to show<br />

pupils that they could save someone’s<br />

life with a very simple technique. All<br />

they have to do is if they find someone<br />

unconscious and not breathing is to call<br />

for help and begin CPR until help arrives.<br />

People have been put off in the past<br />

when CPR has been referred to as the<br />

‘kiss of life’. In reality, providing chest<br />

compressions in the right way can keep<br />

someone alive long enough for help to<br />

arrive.<br />

“In the UK we’ve got a long way to go.<br />

Our survival rates for cardiac arrest are<br />

approximately 10 per cent. In some of our<br />

neighbouring Scandinavian countries, the<br />

rates are closer to 25 per cent. The biggest<br />

difference is that children are taught first aid<br />

and CPR from a very young age.”<br />

Hopefully, with their newly acquired lifesaving<br />

skills, pupils at Broadway Academy will be<br />


NEWS<br />

Resuscitation Officer, Dawn Martin shares her lifesaving knowledge with 1,200 pupils at<br />

Broadway Academy<br />

Grant Stewart, Head of Inclusion at Broadway Academy gets his life saving lesson<br />

able to step in and save a life should they<br />

ever need to.<br />

If you'd like more information on<br />

updating your basic lifesaving training<br />

or gaining some more skills, contact the<br />

Deteriorating Patient and Resuscitation<br />

Team on ext. 6173. You can also email<br />

swbh.resuscitationtraining@nhs.net.<br />

Star of the Week<br />

Is our new recognition scheme replacing the<br />

monthly compassion in care award.<br />

You can nominate colleagues for their contribution to delivering a high quality service.<br />

For further information and to nominate, visit Connect.<br />



WHAT<br />

YOU’RE<br />

MADE OF<br />




to all our sponsors...<br />

A Smarter Approach to Healthcare IT<br />

instant intelligence<br />




Flu Peer Vaccinator of the Year<br />

Simerjit Rai<br />

2020 vision prize for Integrated Care Pioneer of<br />

the Year Alcohol Team<br />

Award for Equality and Diversity Champion<br />

Joanne Simpson<br />

Digital Leader of the Year<br />

Andy Churm<br />

Distinguished Service Award<br />

Carroll Brashier<br />

Excellence in Education Prize<br />

Manoj Sikand<br />

Excellence in Research Prize<br />

Sarah Clamp<br />

Fundraiser of the Year<br />

Sally Gutteridge<br />

Learner of the Year<br />

Security Team<br />

New Leader<br />

Janice Barrett<br />

Patient Safety Award<br />

Sarah Oley<br />

Prize for Innovation<br />

Coronary Artery Disease Management Team<br />

Amazing acts - Death-defying feats - Incredible people

Stars in their eyes<br />

a look back at the Star Awards <strong>2019</strong><br />

On Friday 11 <strong>October</strong> sponsors and special guests<br />

gathered to recognise the hard work, innovation and<br />

dedication of colleagues from across our Trust. It was an<br />

evening of celebration as we recognised the teams and<br />

individuals that make our workplace a great place to be.<br />

We must say a special thank you to all our sponsors. Their<br />

support meant that our event was fully funded. This year our<br />

headline sponsors were the University of Wolverhampton, HCI<br />

Group and Siemens Healthineers.<br />

Over the past 12 months, we received the largest number of<br />

nominations in the history of the Star Awards. Nominations<br />

included acts of kindness and stories of overcoming hurdles<br />

to provide outstanding leadership. Each nomination had<br />

a common thread – our organisation is made up of some<br />

remarkable people.<br />

More than 30 members of staff and 21 teams were shortlisted<br />

for awards. These included Employee of the Year, the Prize for<br />

Innovation and the Distinguished Service Award to name but<br />

a few.<br />

Four awards were chosen by staff. We opened the vote<br />

to colleagues, allowing everyone to help decide the most<br />

deserving winners. These awards were Non-Clinical Team of<br />

the Year, Clinical Team of the Year (Children), Clinical Team of<br />

the Year (Adults) and Employee of the Year.<br />

The glitzy awards ceremony was held at Aston Villa FC. Des<br />

Coleman, a former EastEnders star and now ITV weatherman<br />

hosted the event. A versatile and popular performer, Des<br />

opened the ceremony with a Billy Ocean classic and had<br />

everyone up on the dance floor. Guests were also treated to<br />

a spectacular light show from Circus Uncertainty along with<br />

music from Liam Price.<br />

Congratulations to everybody that was shortlisted and to<br />

all of our winners. Your dedication and hard work is what<br />

makes our Trust a special place to work. We’re already looking<br />

forward to our 2020 awards ceremony and planning has<br />

begun. We look forward to celebrating even more NHS heroes<br />

in the coming year.<br />

See Connect for more information about all our winners.<br />

The Green Award<br />

Cancer Service<br />

Volunteer of the Year<br />

Manish Pandit<br />

Clinical Team of the Year (Adults)<br />

Critical Care and Critical Care Follow up<br />

Clinical Team of the Year (Children)<br />

Domestic Abuse Team<br />

Non-Clinical Team of the Year<br />

Medical Education Administration Team<br />

Employee of the Year<br />

Richard Burnell<br />

Quality of Care Award<br />

Ajay Hira<br />

Chairman’s Award for Notable Contribution to<br />

the Local Health and Social Care System<br />

Dottie Tipton<br />

Local Primary Care Award for the Most Valued<br />

Service in the Trust<br />

Friar Park District Nursing Team<br />

r e c o g n i s i n g outsta n d i n g commitment

Hints and tips see City ED through<br />

Unity go-live<br />


CARE<br />

Support with Unity came in many<br />

different forms during the golive<br />

fortnight. There were digital<br />

champions, super users, floorwalkers,<br />

the IT helpdesk and a wealth of<br />

printed materials available in all<br />

areas. Some colleagues even took the<br />

initiative to produce their own.<br />

In the emergency department at City<br />

Hospital, senior sister Amy Roberts took<br />

the lead with her team. “At our study day<br />

we thought flash cards would be a good<br />

idea so that we had a quick reference guide<br />

in our pocket for the tasks we would be<br />

performing most,” she said.<br />

“One of my colleagues recommended a<br />

board with our pocket guide on, and gaps –<br />

made from post-it notes – where we could<br />

write hints and tips to help each other out.”<br />

It was a collaborative process, with everyone<br />

encouraged to add to the board and share<br />

their knowledge with the rest of the team.<br />

Over time they were able to develop a<br />

central location filled with loads of useful<br />

tips which made a hectic go-live experience<br />

a little easier.<br />

“It was stressful to start with as we had a<br />

really busy department with multiple people<br />

walking in just before go-live. At 5am we<br />

went live and ten minutes later our first<br />

patients were booked on. The team we had<br />

on that night and all weekend were great.<br />

They worked so hard and supported each other<br />

really well,” said Amy.<br />

“It was challenging at one point when we<br />

had a nine-hour wait in ED, but the staff<br />

resus trolley was loaded with snacks to help<br />

us get through and the extra staff members<br />

were really helpful. There were a few worries<br />

and difficult moments but everyone pulled<br />

through.”<br />

Amy was quick to thank others for their<br />

support in the run-up to go-live and beyond.<br />

“IT helped us the week before by installing<br />

scanners, moving computer screens and<br />

answering our long list of demands! Our<br />

matron Annabel Bottrill and consultant Cliona<br />

Magee made sure we had snacks to help with<br />

go-live and have been a constant support<br />

throughout.<br />

Colleagues in ED supported each other during Unity go live<br />

“There have been a lot of difficulties but<br />

Dom Le Gros has been great – always on<br />

the end of an email or phone call to guide<br />

us through. Also our floorwalkers have<br />

been brilliant.”<br />

Time is of the essence in a busy area like ED<br />

and one of the major advantages of Unity<br />

is its ability to speed up the documentation<br />

process, releasing more time to care. As<br />

Amy explains, patient records are now<br />

clearer and more accessible.<br />

“We can actually read the doctors’<br />

handwriting now! From a nurse in<br />

charge point of view I can see everyone’s<br />

observations at a glance and I don’t need<br />

to chase beds. I can add to the nursing<br />

documentation and see outstanding tasks,<br />

allowing us to support each other,” she<br />

said.<br />

Unity 'How to' board in City ED<br />

SWBH<br />

intranet at your fingertips<br />

Do you find it difficult to stay up<br />

to date with everything that’s<br />

happening in our organisation?<br />

We have just launched a brand<br />

new app which aims to give you<br />

the ability to access information<br />

that would normally be found on<br />

the intranet from the comfort of<br />

your mobile phone.<br />

Sandwell and<br />

West Birmingham<br />

NHS Trust<br />

Download the app from Apple<br />

App Store or Google Play<br />

Store on to your Trust mobile<br />

phone or your personal mobile<br />

phone by searching for ‘SWBH<br />

myConnect’.<br />

For more information contact<br />

the Communications team<br />

on 0121 507 5303 or email<br />

swbh.comms@nhs.net<br />


FGM survivor says clinic is<br />

“much-needed”<br />

A female genital mutilation (FGM)<br />

survivor has welcomed a new clinic run<br />

by our Trust that will offer expert care<br />

for victims of the procedure. The “onestop”<br />

support clinic will open in the<br />

coming weeks at Summerfield Primary<br />

Care Centre in Winson Green.<br />

Figures show that Birmingham has the<br />

highest rate of reported new cases of FGM.<br />

In Sandwell and West Birmingham there were<br />

310 cases reported in 2018/19. Hilary Garratt,<br />

Deputy Chief Nursing Officer for England, said<br />

“These new NHS clinics will benefit hundreds<br />

of women who have suffered this most severe<br />

form of abuse and violence. These are clinics<br />

for women, run by women.<br />

“We’ve listened closely to survivors and their<br />

advocates and designed these brand new<br />

services with them. These clinics, and the<br />

highly-trained staff who will work in them<br />

represents a real step-change in the quality and<br />

timeliness of support the NHS provides.”<br />

Mum of four, Sarata Jabbi, was aged just<br />

seven when she underwent the horrific act<br />

in The Gambia and said the facility is “muchneeded”.<br />

Her parents took her and her sisters<br />

to have the procedure after buying them new<br />

clothes and telling them that they were going<br />

to a party.<br />

Sarata began campaigning in 2002 after<br />

working as a journalist and being made aware<br />

that the practice was child abuse and not a<br />

religious requirement. She continued raising<br />

awareness after coming to the UK in 2010.<br />

Sarata said “This is a much needed clinic and<br />

will give many victims a safe and confidential<br />

way to seek help. There are many women from<br />

The Gambia, Somali, Eritrea and other African<br />

countries that have suffered. They desperately<br />

need treatment as a result of FGM. It is a very<br />

good initiative. It's important that the voices of<br />

the victims are being heard”.<br />

The clinic is one of eight to open across the<br />

UK, as announced by NHS England as part of<br />

its Long Term Plan earlier in September. It has<br />

been commissioned by Sandwell and West<br />

Birmingham Clinical Commissioning Group<br />

(CCG).<br />

The NHS network of clinics will work with<br />

local community groups. They'll be working<br />

to prevent future cases of FGM by seeking to<br />

change the culture and thinking around it.<br />

This will include education on the medical and<br />

psychological impact of FGM. As well as this, it<br />

will focus on the legal implications of carrying<br />

out or participating in it.<br />

The network will be led by specialist doctors,<br />


midwives and nurses. It will provide<br />

access to specially-trained counsellors for<br />

emotional support, as well as FGM Health<br />

Advocates for advice on accessing other<br />

services locally.<br />

Alison Byrne, Specialist Midwife for FGM<br />

will be running the facility. She said: “It's in<br />

the heart of the community and will help<br />

many women who sometimes are unsure<br />

about how to access care or treatment<br />

after undergoing this procedure. We want<br />

to push out the message that this clinic is<br />

there for them to access and can be done<br />

so discreetly in the strictest of confidence."<br />

Michelle Carolan, Chief Officer for Quality<br />

at Sandwell and West Birmingham CCG<br />

added: “As the majority of women who<br />

have had FGM come into contact with NHS<br />

services once they are pregnant - usually<br />

between the ages of 25 and 35 – the<br />

Birmingham clinic will prioritise swift<br />

support and treatment for women between<br />

18 and 25, before they become pregnant.<br />

The service will also be available to women<br />

outside of childbearing years.”<br />

Alison Byrne, Specialist Midwife will be leading the FGM clinics<br />


Neonatal unit make Unity work<br />

for them<br />


All areas of the Trust have their own<br />

unique characteristics, and great<br />

effort has gone into making sure<br />

that Unity has been customised to<br />

take account of this. The neonatal<br />

unit is more complex than most but<br />

they have succeeded in modifying<br />

the system so that it works for them.<br />

Ward Manager, Sally Haycox explained:<br />

“There are not many units in the country<br />

that run a full neonatal system on Unity.<br />

They use aspects of it but not the full<br />

thing. Unity had to be bespoke for us. We<br />

practised on the generic Play System but a<br />

bespoke programme had to be built for us<br />

so the staff had no experience of the actual<br />

programme until we went live.<br />

“It actually went very well. They took<br />

everything on board and ran with it. Yes,<br />

we had issues just like everyone else, but<br />

with the super users, the floorwalkers<br />

and all the support we had, the majority<br />

of issues were addressed. There are still<br />

build issues that we need to take forward<br />

into phase two but I don’t think they’re<br />

insurmountable.<br />

“Credit needs to go to my nursing team.<br />

The sort of people they are and the<br />

environment we’re in – we’re an intensive care<br />

unit, we’re an ED unit, we’re almost a hospital<br />

within a hospital – their mindset is that they’ll<br />

tackle anything that comes their way and they’ll<br />

do their best. They have in this case.”<br />

Dr S Sivakumar, the speciality lead for neonates,<br />

was there to support the implementation firsthand<br />

and he was equally impressed. There had<br />

been some tension in the days before go-live as<br />

they raced to get everything ready in time. This<br />

involved finalising standard operating procedures,<br />

quick reference guides, workflows and order sets,<br />

running training sessions for doctors and nurses,<br />

and devoting quality improvement sessions<br />

completely to Unity, but it all went to plan.<br />

“Unity has overcome many problems and I’m<br />

quite impressed with the build, especially in terms<br />

of prescriptions and infusions. We’re grateful to<br />

the pharmacists, who worked extremely hard<br />

to get these complex medications sorted in the<br />

finest detail so we were able to prescribe them.<br />

That was one of the major worries we had but<br />

it’s working well. There is ongoing work on<br />

gentamicin and vancomycin prescriptions to<br />

make them completely risk-free,” he said.<br />

“Because of the hard work of various colleagues,<br />

from the clinical side as well as the Unity and<br />

managerial side, we’ve made it a success. I’m<br />

pleased to say that in the first couple of weeks<br />

the neonatal unit has been top in areas like<br />

results endorsement despite the complexity of the<br />

work.<br />

“Clinical documentation is good in Unity but<br />

can be slow as some of the information also<br />

needs WOMEN to be replicated AND in CHILD neonatal BadgerNet HEALTH<br />

and maternity BadgerNet because the interface<br />

between the three systems is poor. We have<br />

requested an upgrade to neonatal BadgerNet<br />

to match the maternity version, which will help<br />

to speed up the documentation process.”<br />

Neonatal colleagues have taken to Unity<br />

well, noting that the standardised process for<br />

ordering tests and medication is much quicker<br />

than before and easier for trainees to replicate<br />

in other areas. A couple of the team shared<br />

their thoughts on the new system.<br />

Eleanor Taylor, a sister on the neonatal unit,<br />

said: “I was actually quite worried about it at<br />

first but I’ve found it to be ok. It’s easier not<br />

having to manually write everything. I like the<br />

fact that you can do your notes throughout<br />

the day and they’re done for handover. There<br />

are some issues that are being addressed so<br />

we’ll just have to wait and see.”<br />

Vidya Santharam, Neonatal Registrar, said: “I<br />

think it’s good in lots of respects. It’s nice to<br />

have everything in one place. Once we learn<br />

how to navigate it more effectively, I can see<br />

how we’ll be able to do things quicker. At the<br />

moment it’s a bit slow because we’re all still<br />

learning. I can see the positives and I think it<br />

will be good in the long run.”<br />

The neonatal team<br />


Learning never stops for the<br />

surgical unit<br />

“Every day’s a school day” was the<br />

motto regularly repeated on the City<br />

surgical unit during the Unity go-live<br />

fortnight. Ward Manager, Jo Mansell<br />

and her team had done plenty to<br />

prepare for the launch of our new<br />

electronic patient record but were keen<br />

to ensure that the learning process<br />

never stops.<br />

Preparations for Unity, including individual<br />

training, team competencies and regular<br />

practise on the Play System, had been coordinated<br />

by Jo Mansell and ward clerk Jo<br />

Leake, but everyone impressively rose to the<br />

challenge.<br />

“From a ward and surgical services<br />

perspective we wanted to be as prepared<br />

for go-live as possible,” says Jo Mansell. “I<br />

always think that we should be proactive<br />

rather than reactive. We set up a training<br />

room on D27 with devices and desktops.<br />

It’s a nice quiet environment. Jo Leake<br />

supported staff to do their training, for the<br />

benefit of them, the team, and ultimately<br />

the patients.”<br />

A positive and engaging approach was<br />

key, particularly with those who were<br />

feeling anxious about change. “Staff were<br />

supported with additional IT training to give<br />

them the reassurance and encouragement<br />

to help them through their e-learning,”<br />

explained Jo Leake.<br />

Having put in all the groundwork over the<br />

course of several months, the City surgical<br />

unit were ready for go-live on Saturday 21<br />

September. There were still some nerves<br />

as the switchover started in the early<br />

hours of the morning, but also a sense of<br />

camaraderie and excitement. Everyone was<br />

in it together.<br />

“We had a Unity snack station to look<br />

after everyone’s wellbeing and keep their<br />

morale up. I made goodie bags for everyone<br />

who was working during go-live,” said Jo<br />

Mansell. “These included the snacks, health<br />

and wellbeing leaflets and the Unity pocket<br />

guides.”<br />

Jo Leake added: “It felt a little bit daunting<br />

initially, but knowing that there was support<br />

there from the Unity team and floorwalkers<br />

was reassuring and the staff felt more<br />

comfortable. The nurses in charge over the<br />

weekend, Charlene Thames on Saturday,<br />

and Jade Howell on Sunday, really stepped<br />

up to the plate. Everyone did. I was proud<br />

to be part of it.”<br />

The team soon became accustomed to this<br />

new way of working and are continuing to<br />

enhance their knowledge of Unity as each<br />

day goes by – finding solutions and sharing<br />


tips. The experience has brought them<br />

all closer together and given them a<br />

greater understanding of each other’s<br />

roles.<br />

This has helped to make things much<br />

smoother and more efficient in several<br />

respects. “Every time we’ve requested<br />

a porter they’ve been here within five<br />

minutes and all the information is on<br />

their device,” said Jo Mansell.<br />

“The turnover with pharmacy, in<br />

terms of ordering medication and the<br />

discharge process, is much quicker and<br />

safer. We’re also doing the drug round in<br />

half the time it had taken previously.”<br />

Dom Le Gros, who supported the team<br />

in his role as business relationship<br />

manager, saw a real togetherness<br />

in their work: “If we think back to<br />

when all this started, and the naming<br />

competition, Unity was chosen because<br />

it was uniting patient records, but in<br />

actual fact it’s done a lot more than that<br />

and united the organisation.”<br />

City surgical unit supported by workstream lead Dom Le Gros prepare for Unity<br />


New era comes with new ear<br />


It is well known that critical care is not<br />

the quietest of clinical environments.<br />

This can be due to a number of factors<br />

such as medical equipment monitors,<br />

and all the activity associated with<br />

looking after critically unwell patients.<br />

Catherine Beddowes, Critical Care Follow<br />

up Support Service Senior Sister explained:<br />

“We know that we work in a busy<br />

environment and that patients can suffer as<br />

a result of sensory overload, experiencing<br />

delirium as a result. People who suffer<br />

delirium can get confused and agitated<br />

with their clinical outlook and psychological<br />

wellbeing affected. Lack of sleep, oxygen<br />

and the medication they need can all<br />

work to produce delirium in a patient, but<br />

environmental factors are most important.<br />

“So as a team we came up with the idea<br />

to introduce quiet time in critical care. This<br />

is to address some of the environmental<br />

factors that can affect patients’ equilibrium.<br />

“We’ve also introduced aids to sleep such<br />

as eye masks and earplugs, to reduce glare<br />

and minimise noise.<br />

Catherine Beddowes, Critical Care Follow<br />

up Support Service Senior Sister posing with<br />

the sound ear<br />

“Educating our colleagues is vital in<br />

changing the environment as they can<br />

hugely affect the sound levels on the ward.<br />

Using charitable funds we purchased a<br />

sound ear. This is a visual display of noise<br />

levels in the department. There are three<br />

levels – green, amber and red which<br />

immediately show colleagues what the<br />

Putting the 'fun' in fundraising<br />

Whilst fundraising used to be shaking<br />

a tin in the hopes that someone would<br />

drop a few coins in, you’ll no doubt<br />

be aware that Your Trust Charity have<br />

been breaking away from the outdated<br />

traditions and have had a flurry of<br />

fantastic fun fundraisers.<br />

From Bristnall Hall Academy students<br />

joining forces with West Midlands Fire<br />

Service for the day to launch a spectacular<br />

car wash to amazing feats of human<br />

endurance with colleagues across the Trust<br />

climbing mountains, running across London<br />

and jumping out of airplanes – all in aid of<br />

our very own Your Trust Charity.<br />

Not all fundraising has to be hard work,<br />

hair raising or white-knuckle, some can<br />

be family friendly, relaxed and enjoyable<br />

and that’s exactly the spirit the Community<br />

Heart Failure Team and Respiratory Team<br />

had in mind when on a warm sunny<br />

evening in June a 27 strong team took on<br />

an informal 5k challenge around Sandwell<br />

Valley Park in West Bromwich.<br />

Sharing her thoughts on the run,<br />

Community Heart Failure Specialist Nurse<br />

Jacqui Elson-Whittaker said, “It was an<br />

informal, private fundraising event for the<br />

community heart failure and respiratory<br />

teams, respected trust funds aiming to raise<br />

money for patient specific equipment. It<br />

also demonstrated how the two teams<br />

have integrated, not only sharing care for<br />

community patients and their families, but<br />

looking after our health and wellbeing in<br />

the wonderful outdoors.”<br />

current noise level is. At the moment<br />

we have only bought one ear, and are<br />

trialling it in City critical care. We are<br />

planning to buy another three, with two<br />

ears for each unit, providing cover across<br />

the clinical environment.<br />

“Already, after five weeks colleagues are<br />

very aware of it and have changed their<br />

behaviour.<br />

“We’ve also introduced quiet time<br />

from 3pm - 4.30pm where we dim the<br />

lighting and ask visitors not to visit. This<br />

is to give our patients time for complete<br />

rest without any distractions.<br />

“We consulted with colleagues who<br />

work with patients on the unit, and they<br />

were wholeheartedly supportive of the<br />

initiative. Even relatives have embraced it<br />

as it gives them a breathing space, and<br />

time to look after themselves.<br />

“All routine nursing care is done<br />

outside of this time, and only clinical<br />

emergencies break the quiet. The<br />

initiative has been well received by<br />

all colleagues with our junior doctors<br />

particularly welcoming the move. The<br />

trust is introducing a quiet protocol<br />

across all ward areas in coming weeks."<br />

With their fantastic fun run completed,<br />

the community heart failure team and<br />

respiratory team managed to raise over<br />

£500.<br />

If you would like to get involved<br />

with some fundraising, get in touch<br />

with Your Trust Charity on ext 4847<br />

or email trustcharity@nhs.net<br />

Community respiratory and heart failure team get their running shoes on for their 5k at Sandwell<br />

Valley Park<br />


Shockwaves felt through<br />

foot health team<br />

Leading the new treatment, Clinical Lead<br />

Podiatrist, Tom Calderbank<br />

Patients experiencing debilitating heel<br />

pain are being offered a shocking new<br />

treatment, thanks to help from the League<br />

of Friends charity.<br />

Leading the new treatment, Clinical Lead<br />

Podiatrist Tom Calderbank explained “Plantar<br />

fasciitis is a condition where you have pain<br />

on the bottom of your foot, around your heel<br />

and arch. It makes up over 25 per cent of<br />

our caseload in the Biomechanics clinic. It’s<br />

estimated that it could affect up to 10 per cent<br />

of the UK population.<br />

“Although conservative treatments including<br />

insoles, exercises or corticosteroid injection<br />

therapy can help the majority of patients<br />

we see, a significant number are left with<br />

excruciating pain if the treatment does not<br />

work.<br />

“The Royal Orthopaedic Hospital has been<br />

offering shockwave therapy for some time.<br />

Many of our patients have been travelling out<br />

of our area to have this treatment. This led<br />



us to make a bid for funding from the<br />

League of Friends, to make a difference to<br />

our patients locally.<br />

“Shockwave therapy has been evidenced<br />

to be both safe and cost effective.<br />

Called Extracorporeal Shock wave therapy<br />

(ESWT), it is non-invasive. It uses inaudible,<br />

high energy sound waves to stimulate<br />

tissue repair. The treatment is delivered in<br />

four treatments of 10 minutes over four<br />

weeks.<br />

“Our initial clinic proved so successful<br />

we've recently had to put on a second<br />

one every week to cater for the numbers<br />

of patients who need the treatment. Initial<br />

feedback from patients is excellent.”<br />

The clinics run at Oldbury Health<br />

Centre on Tuesdays and Thursdays.<br />

Community nurses turn<br />

specialist practitioners<br />

At the end of August, three of our top<br />

nurses were successful in qualifying<br />

as specialist practitioners in district<br />

nursing.<br />

Nursing is at the heart of our organisation.<br />

Recently three of our nurses have<br />

completed the Specialist Community<br />

Nursing (SCN) District Nursing BSc<br />

(Hons) degree at the University of<br />

Wolverhampton.<br />

Chantelle Kenyon, Susan Oliver and<br />

Harbinder Gill from our community<br />

nursing service all completed the 12<br />

month course. It involved both theory and<br />

clinical practice elements from assignments<br />

to completion of the Queen’s Nursing<br />

Institute domains in clinical care. The<br />

qualification is equal to either a degree or<br />

postgraduate diploma.<br />

Susan Knight, Practice Education Lead<br />

and Black Country Practice District Nurse<br />

Team Leader is thrilled for Chantelle, Susan<br />

and Harbinder. She said “I’m delighted<br />

with their achievements. They can all hold<br />

their heads up high knowing they have<br />

secured band 6 clinical posts at the Trust.<br />

They've made me feel so proud. I’m sure<br />

their friends and families feel the same<br />

way too.”<br />

Qualifying as a specialist practitioner in district<br />

nursing can be very challenging. Individuals<br />

have to show higher levels of judgement and<br />

discretion in practice. They must also work<br />

within the nursing and midwifery professional<br />

standards of practice.<br />

Susan added “The course tests your ability<br />

to be able to balance both theory and<br />

practical elements of learning. The amount<br />

of academic work in addition to working<br />

clinically is at a higher level.”<br />

Congratulations to Chantelle, Susan,<br />

and Harbinder!<br />

Chantelle Kenyon, Susan Oliver and Harbinder Gill from our community nursing service<br />


Survival corner helps McCarthy ward<br />

through Unity go-live<br />



Going live with Unity involved<br />

plenty of late nights and long shifts<br />

for colleagues across the Trust. Many<br />

teams took different approaches to<br />

ensuring that morale and motivation<br />

never wavered during this period.<br />

Their efforts paid off.<br />

McCarthy ward at Rowley Regis Hospital<br />

went to the trouble of creating a Unity<br />

survival corner – a place for people to go if<br />

they were feeling stressed or unsure what<br />

to do. It was kept well-stocked with snacks<br />

and helpful information.<br />

“We thought if we put everything in<br />

there – all the information like the quick<br />

reference guides and the leaflets – that<br />

would be helpful. Particularly for family<br />

and relatives, so they can find out what<br />

Unity’s about,” explained senior sister Lady<br />

Ann Ordona on Sunday 22 September, the day<br />

when Sandwell and the community sites went<br />

live.<br />

“I think the corner reassures the staff as well. If<br />

you want a bit of a breather, sit down for two<br />

minutes and have a snack. I think the more you<br />

pressure yourself to find solutions the harder<br />

it becomes. You feel the negativity and start<br />

thinking that you can’t do it. But if you sit<br />

down there, have a quick break and think ‘We<br />

can do this’, then that’s much better.”<br />

This positive attitude contributed to a successful<br />

go-live. Lady Ann was proud of her team and<br />

thankful for the support they’d received. “It<br />

was a bit hectic but we’re happy. We’re familiar<br />

with the system but there are still parts where<br />

we need to refresh our knowledge. The quick<br />

reference guides are very good and we had<br />

the floorwalkers who can remind us how to do<br />

certain things,” she said.<br />

“All the managers have been here since first<br />

thing in the morning and as a PCCT group<br />

we’re helping and supporting each other.<br />

The feeling of having support around you –<br />

physically and emotionally – boosts you up.<br />

You share the same feelings and you think ‘We<br />

can make it.’ If the acute and the main spine<br />

can do it, we can do it.”<br />

After overcoming some initial teething<br />

problems, and spending some time<br />

reacquainting themselves with Unity,<br />

colleagues on McCarthy ward began to feel<br />

some of the benefits of using the system.<br />

They’re confident that even more will come<br />

with time too.<br />

“We’re definitely noticing some advantages,”<br />

said staff nurse Beth Hill. “Ordering<br />

medications is so much easier. It’s just a couple<br />

of clicks. It’s also good that if anyone makes<br />

any changes you can all see them.”<br />

Lisa Slater, HCA, added: “I’m getting used to<br />

the system now and I’m finding it easier. I’m<br />

getting quicker each day. The support’s been<br />

absolutely brilliant. If we’ve needed anything<br />

the Unity team have helped us straightaway.”<br />

Colleagues ready themselves for Unity by visiting the Unity survival corner on McCarthy ward<br />


Digital transformation done the<br />

Andy Churm way!<br />

For Andy Churm, Unity is just the<br />

beginning.<br />

The launch of Unity has seen a massive shift<br />

across the organisation, from the front line<br />

to colleagues working in local communities.<br />

Behind the scenes, Andy will now be working<br />

to expand the use of System One, bridging<br />

the gap between the two systems. He's<br />

recently taken on the position of practice<br />

education digital lead. This came out of the<br />

changes created through the implementation<br />

of mobile working for district nurses.<br />

“I was on secondment for a year helping to<br />

set up mobile working for district nurses. That<br />

involved helping to get all the existing systems<br />

set up into an electronic format. As well as<br />

that we needed to get them on System One<br />

Mobile,” Andy told <strong>Heartbeat</strong>.<br />

“With that rolled out, it became clear that<br />

there were some gaps in documentation. We<br />

hadn’t covered getting the paper items into a<br />

digital format, so there’s been a lot of work to<br />

get new templates sorted.”<br />

“It all carries on; workflows need to continue.<br />

It became clear the original two days a week<br />

secondment was evolving into a new position<br />

and now it has.”<br />

The new role officially began last month. It<br />

will see Andy continue his previous work but<br />

under a much-expanded remit. He'll be working<br />

on systems that still need to be reconfigured<br />

and so much more. Watch this space!<br />

Andy Churm - Practice Education Digital Lead<br />



Trust celebrates inaugural AHP day<br />

This <strong>October</strong> colleagues across our<br />

workplace celebrated Allied Health<br />

Professions (AHP) Day. Throughout the<br />

week commencing 14 <strong>October</strong>, colleagues<br />

shared with the wider organisation why<br />

it's of such significance.<br />

The special day raises awareness of all the<br />

allied professions. It also recognises the<br />

achievements of local services and their<br />

impact on patient care and population<br />

health.<br />

AHP Day takes place on 14 <strong>October</strong><br />

as there are a total of 14 allied health<br />

professions many of which are represented<br />

in our organisation. These 14 roles are:<br />

• Art therapists<br />

• Drama and music therapists<br />

• Chiropodists and podiatrists<br />

• Dietitians<br />

• Occupational therapists<br />

• Operating department practitioners<br />

• Orthoptists<br />

• Osteopaths<br />

• Paramedics<br />

• Physiotherapists<br />

• Prosthetists<br />

• Orthotists<br />

• Radiographers<br />

• Speech and language therapists<br />

Alice Harvey, Respiratory Physiotherapist<br />

believes it's an essential day to recognise<br />

across the organisation.<br />

She said: “AHP Day is a really important as<br />

it helps to raise the profile of AHPs both<br />

across our workplace and the NHS as a<br />

whole. It is a good way to encourage both<br />

colleagues and patients to learn about what<br />

we do, the variety of our jobs and the scope<br />

of practice.”<br />

“Putting patients first is a top priority and<br />

AHPs certainly contribute towards that.<br />

AHPs play a fundamental role in patient<br />

care within our organisation by offering<br />

a diverse range of skills in their specialist<br />

fields,” Russell Stanton, Clinical Lead for<br />

Foot Health told <strong>Heartbeat</strong>.”<br />

“AHPs provide tailored programmes of care<br />

resulting in improved outcomes for the vast<br />

majority of our patients.”<br />

Sandra Kennelly, Clinical Team Leader and<br />

Speak Up Guardian is a real advocate of<br />

the awareness day.<br />

She said: “AHPs are now one of the largest<br />

healthcare workforces within the NHS<br />

so it makes sense to celebrate them and<br />

highlight their hard work. The day allows<br />

everyone to thank our AHPs for their<br />

dedication to the Trust over the last 12<br />

months.”<br />

Russell Stanton, Clinical Lead for Foot Health<br />


Support worker becomes star<br />

super user for imaging<br />


Unity has put different demands on<br />

colleagues as established ways of<br />

working have had to change. Some<br />

have adapted more quickly than<br />

others, becoming the first port of<br />

call for any issues that arise.<br />

Imaging support worker Adrian Reynolds<br />

has emerged as the department’s star super<br />

user. Confident at using computers and<br />

different IT systems, he was already being<br />

asked to help out before Unity came along.<br />

Over the last few weeks his skills have been<br />

in even higher demand.<br />

“We do have other super users in the<br />

department but I seem to be the main<br />

one,” laughed Adrian. “I don’t mind<br />

helping anybody, no matter what it is.<br />

That’s what I’m here for as a support<br />

worker. I’ve been helping members of staff.<br />

Even those from different departments have<br />

been asking for me. I’ve really been enjoying it.”<br />

Having devoted a lot of time to exploring the<br />

e-learning modules at home and on his phone,<br />

Adrian’s knowledge of Unity has become an<br />

invaluable resource for others to tap into. There’s<br />

more to do but there’s been some encouraging<br />

progress.<br />

“Everyone’s getting used to Unity now - slowly<br />

but surely. There are still bits that people don’t<br />

understand but I’m here to learn and then I can<br />

pass that knowledge on. I’m still learning now.<br />

It’s a challenge but I like challenges,” he said.<br />

As well as his technical knowledge, Adrian has<br />

also been able to provide emotional support<br />

in difficult situations. “Go-live was a bit nervewracking.<br />

Some people were panicking if things<br />

went wrong but as a super user I was trying to<br />

keep everyone cool and calm. It went ok. It’s<br />

something that’s new to everybody but we’re<br />

getting used to it.”<br />

As colleagues become more accustomed to Unity,<br />

and more comfortable at using it, the system’s<br />

benefits are gradually being realised. This will<br />

only improve over time with optimisation but<br />

Adrian has already noticed a few key points.<br />


“You get more information about the patient<br />

in PowerChart, especially inpatients when<br />

we’re doing ultrasound, MRI or CT. The<br />

information’s much clearer as well, especially<br />

the notes. Sometimes when the notes came<br />

down you couldn’t read the doctor’s writing<br />

but it’s much clearer on the screen.”<br />

Adrian has been part of the imaging<br />

department, working across City and Sandwell<br />

sites for 15 years. Although he’s still got a way<br />

to go to match the 41 years his mum spent<br />

with the Trust, his impact is clear to see. Louise<br />

Thomson, Imaging Support Team Leader, is full<br />

of praise for what he’s done with Unity.<br />

“He’s been amazing. He’s been a real go-to<br />

person and he’s used up a lot of his own time<br />

as well, going around imaging as a whole,”<br />

she said. “He’s been covering everything from<br />

nuclear medicine to maternity, inpatients and<br />

outpatients, and he’s been a massive support<br />

to everybody. His knowledge and time has<br />

been invaluable.”<br />

Adrian Reynolds, superstar super user helping to make the move to Unity smooth for everyone<br />


The imaging team say a fond<br />

farewell to John Courtney<br />

___________<br />

Name: ___________________________________________<br />

John Courtney, Principal Physicist, retired<br />

from the Trust at the end of September<br />

after 40 years’ service.<br />

John qualified with a maths and physics<br />

degree from the University of Warwick and,<br />

a master’s degree in medical physics from<br />

the University of Aberdeen. He soon became<br />

established as someone valuable to have on<br />

the team. As a trainee, he ran the embryonic<br />

nuclear medicine service at Sandwell hospital.<br />

A long, successful career unfolded. John<br />

worked in the medical physics department at<br />

the neurosciences centre. He was influential<br />

with the introduction of the first CT systems<br />

and, in diagnostic x-ray equipment quality<br />

assurance, dose optimisation and radiation<br />

protection. As if that wasn’t enough, John<br />


also trained and became a laser safety advisor.<br />

<strong>2019</strong> <strong>Heartbeat</strong> crossword<br />

Dr William H Thomson and Dr John Courtney<br />

Over the years John took on many extra<br />

responsibilities. He gave one-to-one tuition<br />

to radiologists. For the past three years,<br />

he was a member of the Royal College of<br />

Radiology Physics Education Board. Keen<br />

to inspire the next generation John visited<br />

schools highlighting science careers to<br />

pupils.<br />

Name: ___________________________________________<br />

John is best described as someone<br />

that would never say no. He is warmly<br />

remembered for his helpful attitude and<br />

pleasant, mild manner. He leaves a big<br />

gap to fill and the team is grateful for his<br />

selfless dedication and commitment.<br />

<strong>October</strong> <strong>2019</strong> <strong>Heartbeat</strong> crossword<br />

<strong>October</strong> <strong>2019</strong> He<br />

Date: Date: ________________<br />

Take a break:<br />

2<br />

in this month's <strong>Heartbeat</strong><br />

3<br />

1<br />

5<br />

2<br />

4<br />

1<br />

Test your knowledge of the news in this<br />

month's <strong>Heartbeat</strong> by completing this<br />

crossword. You can e–mail your answers to<br />

swbh.comms@nhs.net and all correct answers<br />

will be put into a draw to win vouchers – good<br />

luck!<br />

5<br />

4<br />

3<br />

3<br />

5<br />

4<br />

Across<br />

3. How many shields of protection does the flu jab offer?<br />

5. Who hosted the Star Awards?<br />

Across<br />

3. How many shields of protection does the flu jab offer?<br />

5. Who hosted the Star Awards?<br />

Down<br />

1. How many allied health professions are there?<br />

2. Who ran the ultra-marathon<br />

4. What bank revamped the cinema room at Leasowes?<br />


Pulse<br />

News in brief from around our organisation<br />

If you have a story you would like to appear<br />

on the Pulse page, please email a photo and a<br />

short explanation to swbh.comms@nhs.net<br />

Wellbeing hampers boost<br />

morale on wards<br />

Our paediatric units across the<br />

organisation have introduced<br />

wellbeing hampers to help support<br />

colleagues during the more<br />

demanding times of their shifts.<br />

The hampers which are now in place<br />

at both paediatric units at City and<br />

Sandwell contain a variety of treats and<br />

confectionery from breakfast cereals and<br />

soups to tights and toiletries.<br />

When patients are pouring through the<br />

doors it’s sometimes easy to forget to look<br />

after yourself. The new hampers provide a<br />

little treasure chest of treats waiting in the<br />

wings should someone need something to<br />

energise themselves.<br />

Though very much a team effort, Joanne<br />

Wright, ward manager on Lyndon<br />

One ward has played a massive role in<br />

implementing the wellbeing baskets<br />

across the Trust. She said: “There are<br />

occasions where staff are very busy and<br />

will go the extra mile often sacrificing<br />

their own comfort. Whether it be<br />

something small like a snag in your tights<br />

or being at work and having something to<br />

tie your hair with, the wellbeing baskets<br />

can easily compensate for such things.”<br />

The wellbeing baskets are self-sufficient<br />

in the sense that when a colleague takes<br />

an item, they then replace it ready for the<br />

Lyndon One ward with their basket of goodies and treats. L-R: Kayleigh Dickens, Sister; Suneeta<br />

Singh, HCA and Joanne Wright, Ward Manager<br />

next person. This means that everything<br />

is readily available and stocked up with all<br />

the essentials.<br />

There has been lots of positive feedback<br />

about the hampers with clinical colleagues<br />

across the Trust praising the innovative<br />

idea.<br />

“The baskets are a simple but effective<br />

idea and make perfect sense,” Cheryl<br />

Newton, Director of Nursing told<br />

<strong>Heartbeat</strong>. “I think going forward; they<br />

could potentially be introduced across<br />

many other areas within the hospital so<br />

that should there ever be someone in<br />

need, it’s only a hamper away.”<br />

She added: “I have to also say a big<br />

thanks to all ward managers including<br />

Joanne Wright for having the perseverance<br />

in introducing the hampers. Without their<br />

initial kindness, none of this would have<br />

been possible.”<br />

A trip down memory lane for<br />

Maureen and Monica<br />

It was a trip down memory lane for two<br />

former nurses who returned to City<br />

Hospital 60 years after they completed<br />

their training.<br />

Maureen Jones and Monica Beirne,<br />

aged 81, visited the site to mark their<br />

anniversary and were greeted by Research<br />

Nurse, Jenny Porter, who has a keen<br />

interest in the history of the site.<br />

She took them on a tour which ended<br />

with a small tea party in the chapel, where<br />

they all shared their favourite memories.<br />

Monica said: “It all seems different now.<br />

The corridors were so plain before and<br />

there was the smell of Lysol everywhere.<br />

“And of course the nurses’ home is now<br />

(Left to right) Glenys Welch with Monica<br />

Beirne, Maureen Jones and Jenny Porter<br />

derelict, but it’s where we spent our three<br />

years. My husband Tom would visit and<br />

he’d always miss the last bus home so had<br />

to walk the nine miles back to Dudley.<br />

“He had to make sure he left before<br />

curfew though at 10pm as the matron<br />

would come round with her little dog<br />

trying to sniff out anyone who wasn’t<br />

supposed to be there.<br />

“She also used to let the dog onto<br />

the wards - there certainly wasn’t any<br />

infection control procedures back then!”<br />

Both Maureen and Monica carried out<br />

their training between 1956 and 1959<br />

before they both left to work at other NHS<br />

trusts.<br />

Jenny added: “It was wonderful to meet<br />

Maureen and Monica for the first time<br />

and hear about their time here. It may<br />

have been brief but it certainly made a<br />

lasting impression on them. They were<br />

keen to return and take a look around<br />

some of their ‘old haunts’ and it was a<br />

pleasure to be able to do this.”<br />


Diane Halliley<br />

Interim Associate Director of Quality and Assurance<br />

Welcome to Interim Associate Director<br />

of Quality and Assurance, Diane<br />

Halliley.<br />

Diane has had a varied career to date.<br />

Having held various roles across NHS Trusts,<br />

she brings a wealth of experience into her<br />

new role as interim associate director of<br />

quality and assurance.<br />

Diane began her career working at South<br />

Birmingham Health Authority. From there<br />

she’s held various roles all with one thing in<br />

common – a strong patient focus. Moving<br />

on from being head of customer services<br />

and patient safety at NHS Leicester City,<br />

Diane held positions at The Wirral Teaching<br />

Foundation NHS Trust, London Ambulance<br />

Service, and Heart of Birmingham NHS Trust<br />

among others.<br />

Over her career, Diane has gained extensive<br />

experience within operations management,<br />

governance, compliance and risk<br />

management in the NHS. Diane has worked<br />

both in cities and rural locations. This has<br />

allowed her to explore similar issues across<br />

trusts whilst devising bespoke solutions for<br />

each. It’s these skills that she’ll be using to<br />

place a strong emphasis on achieving the<br />

best possible quality standards. As always,<br />

patient safety will be a key area of interest<br />

for Diane.<br />

New to the organisation, Diane is keen to<br />

get out and meet staff across our Trust. If<br />

you see her about be sure to say hello and<br />

give her a warm welcome to Sandwell and<br />

West Birmingham.<br />

Outside of work Diane enjoys going to<br />

the gym and spending quality time with<br />

her family. A mum of three, she recently<br />

got married and is yet to set off on her<br />

honeymoon. That’s set to take place in<br />

2020 with a trip of a lifetime to Cambodia.<br />

A keen traveller, Diane’s favourite holiday<br />

destination to date is Hawaii.<br />

Diane Halliley<br />

Wave goodbye to…<br />

Peter Secrett<br />

Pharmacist Team Leader<br />

Pharmacist Team Leader, Peter Secrett<br />

has retired from the Trust after<br />

dispensing his last medicine at the end<br />

of the summer.<br />

Peter started with us in January 1985 as an<br />

MPhil student in the pharmacy department.<br />

In 1987 Peter was promoted to clinical<br />

pharmacist and he played a fundamental<br />

role at the Birmingham and Midland Eye<br />

Centre (BMEC).<br />

From the 80s - 00s, Peter gained an array<br />

of experience and expertise in a variety<br />

of pharmacy roles. He worked as a GP<br />

pharmacist at the Smethwick Pathfinder as<br />

well as a medicines information manager at<br />

the Trust.<br />

Peter's final role was as a team leader.<br />

He managed and supported pharmacy<br />

colleagues that provide a service to the<br />

surgery wards, day units, theatres and<br />

BMEC. He also acted as the main pharmacy<br />

contact for these areas.<br />

Since his teenage years, Peter wanted to<br />

be a pharmacist. He was captivated with<br />

medicine for as long as he remembers.<br />

That didn't change over his three-decade<br />

career. “From about 14, I wanted to be<br />

a pharmacist. I was always fascinated<br />

with medicines and how these act on the<br />

body to treat disease. I wanted to use this<br />

knowledge in a practical way and working<br />

in the NHS seemed a logical choice.”<br />

“For over 30 years the Trust has been a<br />

stable organisation whilst at the same time<br />

moving forward and innovating. This is seen<br />

with the Midland Met Hospital and with<br />

Unity.”<br />

Peter’s colleagues speak highly of him and<br />

feel he will be irreplaceable. Emma Graham-<br />

Clarke, Consultant Pharmacist said: “Peter<br />

was one of the first people I met when I<br />

started at City Hospital in 1985. He was<br />

committed to doing the best for his patients<br />

or for anyone who asked for help. We'll<br />

miss him.”<br />

Suki Tagger, Chief Pharmacy Technician and<br />

Renate Boethling, Senior Pharmacist echo<br />

these sentiments.<br />

Suki said: “Peter was more than my line<br />

manager. He supported me through my<br />

accreditation and, helped build a new team<br />

in medicines information making us feel<br />

welcome.”<br />

Renate said: “Peter has been a pillar of<br />

the department supporting staff through<br />

difficult changes.”<br />

Peter Secrett<br />


Letters, of less than 200 words please, can be sent to the Communications Department,<br />

Trust Headquarters, Sandwell Hospital or by email to swb–tr.SWBH–GM–<strong>Heartbeat</strong>@nhs.net<br />


Smokefree should be better<br />

policed<br />

Dear <strong>Heartbeat</strong>,<br />

Whilst I am a strong supporter of the nonsmoking<br />

drive, I am less enthralled by the<br />

ongoing policing of the issue.<br />

I share an office that sits on an outside wall<br />

of ED where smokers gather all the time.<br />

Having an open window means a regular<br />

flow of nicotine and other herbal cigarettes<br />

drifting into the office and me having to step<br />

outside and politely ask the offenders to stop<br />

smoking or move off site. Thankfully most of<br />

the requests are met with a polite nod, and<br />

only the occasional unpleasant words. Can I<br />

ask how will further policing of smoking on<br />

the site be achieved and can we have a huge<br />

no-smoking sign about six feet high on the<br />

wall outside the office, or even a sprinkler<br />

outlet?<br />

Kind regards<br />

Dermot Reilly, City ED<br />

Staff smoking outside in<br />

uniform due to smokefree<br />

Dear Sir<br />

Whose absurd idea was this no smoking zone<br />

at City hospital?<br />

Since all smoking was banned on the hospital<br />

grounds we now have a situation where staff<br />

are sitting on the wall at the front of the<br />

hospital - in their uniforms in large groups<br />

smoking, drinking coffee and eating, leaving<br />

all their rubbish on the floor outside the<br />

hospital - including hundreds of fag ends,<br />

used coffee cups and empty plastic bottles.<br />

It also gives the impression to the general<br />

public that our staff have nothing better to<br />

do. I have also been nearly hit by discarded lit<br />

fag ends.<br />

This whole situation brings the hospital into<br />

disrepute and makes staff look lazy and<br />

reflects on non-smoking staff such as myself<br />

and the disgusting mess around the side of<br />

the hospital by A&E needs sorting.<br />

Non Smoking member of staff.<br />

Dear Colleagues<br />

The Trust Board took the decision on 5th<br />

July 2018 (the NHS 70th birthday) that the<br />

next anniversary of the NHS would be the<br />

moment our Trust sites went completely<br />

smoke free. We prepared for the smoking<br />

ban over the subsequent 12 months, by<br />

alerting staff, patients and visitors to the<br />

ban, informing them that there were<br />

alternatives on offer with help to quit<br />

and that fines would be in place for people<br />

who do not comply. We were well aware<br />

that having smoke free sites would lead to<br />

more people smoking across our boundaries,<br />

and, although unsightly, I am convinced,<br />

because of the large number of people who<br />

have told me, that the ban has encouraged<br />

more people to quit, giving them the best<br />

chance of reversing the damaging effects of<br />

smoking. This is a price I feel is worth paying<br />

to protect the health of our communities for<br />

the longer term.<br />

Our smokefree implementation has been<br />

praised by the national leader for public<br />

health in England, and many are coming to<br />

learn from us about our approach.<br />

I hope that you will continue to encourage<br />

your colleagues who smoke to access the<br />

right support that enables them to cut down<br />

or quit smoking that will give themselves the<br />

best opportunity of long-term health.<br />

Kind regards<br />

Toby Lewis, Chief Executive<br />

Unhelpful issuing of parking<br />

notices to staff<br />

Hi <strong>Heartbeat</strong>,<br />

I’m aware that spaces are short because of the<br />

changes and building of a new multi-storey<br />

carpark. However, the issuing of Parking Charge<br />

Notices to staff is wholly unhelpful. Especially as<br />

Parking Notices and are un-enforceable in law.<br />

When returning back to Sandwell Hospital after a<br />

morning QIHD meeting I was under time pressure<br />

to set up the outpatient department and clinic<br />

ready for the clinic start.<br />

I was unable to find a parking space and saw that<br />

there are deep gaps at the end of a parking bay<br />

where there are white hatchings for pedestrians<br />

only, with another car parked there already.<br />

While this wasn’t an official parking space my car<br />

wasn’t causing any obstruction. On my return<br />

from work I found a Parking Charge Notice.<br />

Now while I accept I wasn’t parked in an official<br />

parking space, I do work cross site several times a<br />

week. I do pay my monthly parking fee out of my<br />

wage and expected to arrive on time for work. I<br />

find it wholly unacceptable and quite arrogant for<br />

SWBH to enlist the help of a parking firm to pin<br />

these notices on our cars, requesting between<br />

£25 & £50 be paid.<br />

QIHD is mandatory so I have to try and park on<br />

return from City in the afternoon when spaces<br />

are few and far between. Parking in the morning<br />

isn’t a problem usually. It would be interesting to<br />

find out how many companies try to fine their<br />

staff while parking in a paid for car park which<br />

fails to supply enough spaces!<br />

We cannot park on the road as it is a nuisance<br />

for residents. I was advised not to park in New<br />

Square as I need to work across site and it will<br />

add an extra 15 minutes travel time every time I<br />

travel across.<br />

Using the Shuttle bus isn’t an option because it<br />

is over full at mornings and afternoons especially<br />

QIHD days. Needless to say I will NOT be paying<br />

the fine!<br />

Regards<br />

Anon<br />

Dear Colleague<br />

Thank you for your letter regarding car<br />

parking and the issuing of Parking Charge<br />

Notices (PCNs). As you point out car parking<br />

on our main hospital sites is under increased<br />

pressure at the moment due to the number<br />

of construction projects that are taking<br />

place across the trust. Additional car parking<br />

spaces have been introduced at City (70<br />

behind Summerfield House) and 250 at New<br />

Square.<br />

With regards to the issuing of PCNs; our<br />

security team and smoking wardens will issue<br />

a PCN to any vehicle that is in violation of<br />

our car parking policy. This includes vehicles<br />

parked in places that cause obstruction to<br />

other vehicles or pedestrians. All of the<br />

signage across the trust states that vehicles<br />

are to be parked in designated parking bays,<br />

and by your own admission you state that<br />

you weren't parked in a designated bay. As<br />

such, you received a correctly issued PCN.<br />

There is a PCN appeals process. This process<br />

reviews all the information submitted and<br />

decides whether the notice is upheld or<br />

revoked. Details can be found on the back of<br />

the issued notice.<br />

Regarding your point about the legality of<br />

PCNs I refer you to the recent judgement<br />

at the court of appeal in the case of Beavis<br />

v Parking Eye. It stated that ‘Parking on<br />

someone else’s land is a privilege and not a<br />

right to be abused’. The judgment confirms<br />

that parking charges which are issued are<br />

legally enforceable. This judgement provides<br />

much needed clarity for motorists who<br />

receive a parking charge notice. It serves<br />

as a significant reminder to motorists that<br />

when parking on private land they do so<br />

in accordance with the conditions that<br />

the landowner is entitled to place upon<br />

them. Motorists should always take time to<br />

consider signage on public or private land<br />

to ensure they understand and comply with<br />

their obligations.<br />

Post appeal fines that remain unpaid will<br />

result in the suspension of car park access<br />

for the individual so that that permit can be<br />

reassigned to someone else.<br />

Kind regards<br />

James Pollitt, Assistant Director Strategic<br />

Development<br />


Toby writes about… getting things done<br />

round here<br />

TobyLewis_SWBH<br />


Thank you to everyone who contributed to<br />

our Star Awards. This edition of <strong>Heartbeat</strong><br />

is packed with comment on the ceremony<br />

and the teams involved. Our Employee,<br />

or Star, of the Week scheme kicks off in<br />

coming days with greater prominence.<br />

So please do nominate someone<br />

for that. We have absolutely loads of<br />

good practice, and extra milers, in our<br />

organisation and we are determined to do<br />

more to say thank you. Of course, these<br />

are precisely the projects that our weLearn<br />

programme, maybe through our QIHD<br />

posters, are trying to disseminate across our<br />

organisation.<br />

The theme of this month’s column is about<br />

making things happen. The Trust is a big<br />

place. We have almost 7,000 working here,<br />

and over 3,000 who have worked here<br />

a long time. Sometimes it can seem as if<br />

getting something done is like wadding<br />

through treacle. Sometimes it can seem as<br />

if you have to have worked here a while,<br />

and know someone who knows someone,<br />

to make change happen. I want to set<br />

out some of the ways in which you<br />

can influence how we work and how<br />

things work around here. Of course, that<br />

is precisely what the weConnect Pioneer<br />

programme is about: Teams working to<br />

make change happen local to them. The<br />

second wave of that programme is out<br />

to application now, so do please consider<br />

opting into that.<br />

Let’s start with the basics of change: You.<br />

It does not matter how long you have<br />

worked here, or even if you are on the<br />

payroll. As a student, volunteer, or<br />

employee, we absolutely want your<br />

ideas and suggestions. Most people<br />

who join us have worked somewhere else,<br />

often somewhere else in the NHS, and it<br />

is incredibly unlikely that that somewhere<br />

else did not have at least one thing better<br />

than our SWB version! Your line manager<br />

is a good place to start. Not sure who your<br />

line manager is? Let us know that, as your<br />

line manager will doing your PDR, but more<br />

importantly unlocks most of how change<br />

happens. Only met your line manager when<br />

you started? To be clear I am expecting<br />

every line manager to spend time with<br />

everyone in their team one to one not less<br />

than every month. None of us can work<br />

well at work without feedback.<br />

The Trust is organised into directorates.<br />

We have 23 of them. Each has a clinical<br />

lead and a directorate manager. Our<br />

corporate 7 have at least one director<br />

within them. The 16 clinical directorates are<br />

then grouped into 5 units, led by a group<br />

director, and supported by a director of<br />

nursing and of operations. That triumvirate<br />

sit on the Clinical Leadership Executive. The<br />

group directors attend the Trust’s Board.<br />

All of our plans, investments, risk registers,<br />

incidents, and complaints, are considered<br />

through the window of our directorates,<br />

our groups and our Trust.<br />

Often the question of getting things done<br />

comes down to a perception that there “is<br />

no money”. In the main that perception<br />

is complete nonsense. The Trust has its<br />

financial challenges, but each year we<br />

invest or recycle around £20m. So unless<br />

your idea is hugely expensive, chances<br />

are it is not money that stands in the<br />

way. Often ideas stall because of time;<br />

competing pressures or just the time to<br />

get things moving. That is why we have<br />

invested in Quality Improvement Half Days<br />

to create ring-fenced time to take forward<br />

ideas, talk about them, share them and<br />

make choices about them.<br />

But time matters in another way – timing.<br />

The NHS works, and the Trust is no<br />

different, on a cycle. In November and<br />

December <strong>2019</strong> and in January 2020,<br />

plans are being made for April 2020<br />

to March 2021. In fact in our Trust we try<br />

and create a two year cycle – taking us to<br />

Midland Met, or thereabouts. It is in this<br />

cycle that we decide on things like:<br />

• How to spend our ring-fenced training<br />

budget<br />

• How to prioritise clinical equipment<br />

bids, both big and small<br />

• Which new jobs and roles and services<br />

we plan to create for the future<br />

• How to move money from one team to<br />

another or one expenditure to another<br />

• Where to put service improvement<br />

resources to support teams to deliver<br />

• How to deliver our Quality Plan, and<br />

other elements of our 2020 vision.<br />

That does not mean if your great idea<br />

misses that window all is lost, but it does<br />

explain why I am writing this in this edition<br />

of <strong>Heartbeat</strong>. Your directorate and group<br />

teams have huge budgets and support.<br />

They absolutely can make in-year decisions<br />

after April, especially if the team itself is in<br />

budget and inside establishment. But if<br />

you have a great idea now is definitely<br />

the time to be pressing it once again<br />

on your local management team, and I<br />

very much hope they are asking you for<br />

your ideas.<br />

Now, we spend a lot of time asking for<br />

ideas. Incident reports generate ideas and<br />

action. The risk register is absolutely central<br />

to how the Board and other committees<br />

work. Your feedback in weConnect, or in<br />

the current anonymous NHS staff survey,<br />

does drive decision making. The chairman<br />

will be determined to hold the executive<br />

to account for why changes are made<br />

and how they respond to these feedback<br />

loops, or those of Freedom to Speak up<br />

Guardians. Our trade union colleagues<br />

campaigned for many years on the<br />

issue of band 2 and band 3 jobs, and<br />

effective <strong>October</strong> 1st <strong>2019</strong> we have put<br />

in place a skills and pay escalator that<br />

allows individuals to progress in clinical<br />

areas from one to the other role. It’s a<br />

big place, SWBH, or SWB NHS, and it is easy<br />

to have your voice feel like it is echoing, or<br />

is met by a sense that nothing ever changes<br />

round here. Sometimes things change too<br />

slowly, or too quickly. But you absolutely<br />

can make a difference.<br />

If you have been scanning this article for a<br />

reference to Unity here it is. If you want to know<br />

how to change Unity, take a look at page 9.<br />

Reducing our reliance on single<br />

use plastics<br />

We need your help<br />

We are asking colleagues to collect<br />

empty crisp packets at work instead of<br />

throwing them into the general waste<br />

bins. You can collect in any receptacle<br />

(ideally re-use an empty cardboard box)<br />

then send to the estates department at<br />

City or Sandwell Hospital labelled ‘crisp<br />

packets for recycling’.<br />

Why are we recycling our empty crisp<br />

packets?<br />

Terracycle will collect the empty crisp<br />

packets free of charge and recycle<br />

them. The Trust receives points (the<br />

more crisp packets we send, the<br />

more points we receive) and these can<br />

be redeemed into financial donations<br />

to charity<br />

It reduces the amount of general<br />

waste we generate (and the<br />

associated costs)<br />

It’s the right thing to do<br />

environmentally.<br />


What's on - November <strong>2019</strong><br />


Learning Disability Conference 6 8am – 4pm Wolfson Lecture Theatre, City Hospital<br />

Trust Board 7 9.30am – 1pm<br />

QIHD 14 Morning session Trust-wide<br />

Birmingham Chamber of Commerce,<br />

Edgbaston<br />

Clinical Leadership Executive 26 2pm – 5pm Conference Room, Education Centre<br />

Team Talk 27<br />


11am<br />

1pm<br />


Rowley Regis Hospital<br />

City and Sandwell Hospitals<br />

Experiencing Grief and Loss 5 10am – 1pm The Berridge room, Sandwell Hospital<br />

Introduction to Mindfulness 14 10am – 1pm The Berridge room, Sandwell Hospital<br />

Sleep Hygiene and Relaxation 19 10am – 1pm The Berridge room, Sandwell Hospital<br />

Suicide Awareness 28 10am – 1pm Surgical Skills Room, Postgrad, City Hospital<br />

Closing date for weconnect Pioneer Team applications 4<br />

Black History Month – Desert Island Discs 6<br />

Pioneer team wave 1 surveys distributed 11<br />

World Antibiotic Awareness Week 11<br />

World Diabetes Day 14<br />

12 hour dance-a-thon 15<br />

National NHS Staff Survey closes 29<br />

Essential training workshop for charitable funds 29<br />

DATE<br />

Your Trust Charity<br />

Carol Concert<br />

‘Bringing our community together’<br />

Join us at All Saints Church, All Saints Way, West Bromwich B71 1RU for our first charity<br />

carol concert and evening of festivities, raising funds for Your Trust Charity ‘Sing it Better<br />

appeal’ and our Chaplaincy Service.<br />

On Wednesday 4th December, we will be joined by local schools and choirs to<br />

welcome in the festive season.<br />

Doors open @ 5.30pm<br />

Concert starts @ 6.00pm<br />

Tickets are available from the link below<br />

https://ytccarolconcert<strong>2019</strong>.eventbrite.co.uk<br />

or from<br />

amanda.winwood@nhs.net donna.mighty@nhs.net<br />

For more information, please email<br />

trustcharity@nhs.net or call 0121 507 4847<br />

**Please note you will still need to order your free ticket but will not be charged when<br />

placing your order<br />

Tickets cost £10 for adults, free for under 16s** Refreshments will be available.

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