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African Petrochemicals Edition 16.3

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IPP & Renewables<br />

INFOBIP ENABLES WHATSAPP BUSINESS API FOR<br />

CHATFIN – SIMPLIFIES SA VEHICLE LICENSE RENEWALS<br />

OVER WHATSAPP<br />

Johannesburg, South Africa 22/11/2019- Infobip, a global cloud communication<br />

company for businesses, and a leader in omnichannel customer engagement has<br />

enabled WhatsApp Business API for ChatFin, a leading fintech company who recently<br />

introduced their latest platform - ChatBack. The platform simplifies consumers<br />

everyday tasks by providing rich content customer dialogue over WhatsApp delivering<br />

the underlying capability for the launch of ChatFin’s easy and hassle-free service for<br />

South <strong>African</strong>’s to renew their vehicle licences.<br />

Infobip’s enablement of WhatsApp Business<br />

API allows consumers to communicate<br />

with businesses over WhatsApp using the<br />

ChatBack application.<br />

Acclaimed as a first for South Africa, the<br />

vehicle license renewal service runs on the<br />

ChatBack application which integrates into<br />

WhatsApp Business API via an integration<br />

point provided by Infobip.<br />

All car owners in South Africa can today, at<br />

any time, renew their vehicle licence over<br />

WhatsApp. The convenient renewal process<br />

takes less than two minutes saving vehicle<br />

owners ample time, without having to wait in<br />

long queues.<br />

“ChatBack was specifically built to offer<br />

an experience over WhatsApp, with the<br />

aim of taking away the frustrating tasks<br />

that people have to deal with in everyday<br />

life. It was important for us to choose the<br />

right WhatsApp Business API provider and<br />

Infobip met all the criteria. Their experience,<br />

expertise and vast global client base made<br />

them the ideal partner,” says ChatFin CEO, Jan<br />

Kotzé.<br />

WhatsApp, used by 1.6 billion people in over<br />

180 countries is the world’s most used chat<br />

app. WhatsApp’s channel verification with its<br />

green check mark also helps the customers<br />

to quickly recognise the verified dialogue,<br />

assuring that the end-customer is in fact<br />

communicating with the accurate business<br />

or organisation over WhatsApp avoiding any<br />

possible fraud situations.<br />

Craig Greenwood Selby, Infobip’s Managing<br />

Director in South Africa says the service<br />

is exceptionally innovative and is already<br />

having an impressive impact on the lives of<br />

South <strong>African</strong> motorists.<br />

“We see many use cases for WhatsApp<br />

Business API, but we are always on the<br />

lookout for those that are special and can<br />

change people’s lives. There are many regular<br />

payment platforms and apps, but when we<br />

established what ChatFin wanted to achieve,<br />

we were extremely excited as it opens up a<br />

brand-new market for ‘convenience’ in South<br />

Africa,” he adds.<br />

Signing up for the service is easy. Users<br />

can simply go to the ChatBack website :<br />

www.chatback.co.za, or add ChatBack<br />

(+27 66 202 6685) to their contacts and then<br />

text “renew” over WhatsApp to get started.<br />

A video demonstration of the WhatsApp<br />

vehicle licence renewal process can be found<br />

here.<br />

Craig Greenwood Selby, Managing Director<br />

About Infobip<br />

Infobip powers enterprises to deliver<br />

messages across any channel, any device,<br />

at any time and anywhere in the world.<br />

Infobip’s technology creates seamless mobile<br />

interactions between businesses and people,<br />

simplifying the integration of almost all<br />

communication capabilities. With over a<br />

decade of industry experience, Infobip has<br />

expanded to more than 65 offices on six<br />

continents. Its proprietary messaging platform<br />

connects to over 800 telecom networks and<br />

has the capacity to reach over seven billion<br />

devices in 190+ countries. The company serves<br />

and partners with leading mobile operators,<br />

messaging apps, banks, social networks, tech<br />

companies, and aggregators. Infobip has an<br />

office in Johannesburg and has had a presence<br />

in South Africa for over a decade.<br />

Contact:<br />

Tshidi Mosenyegi<br />

Marketing Specialist<br />

Email: Tshidi.Mosenyegi@infobip.com<br />

Online<br />

epaper.africanpetrochemicals.co.za<br />

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