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<strong>GBUAHN</strong> is committed to providing the highest level of care to<br />
our members. Below you will find commonly asked questions.<br />
Q: I think I might be having a medical emergency. What should I do?<br />
A: If you think you might be having an emergency, the first step is<br />
to keep calm. Getting upset or scared can affect your heart rate,<br />
digestion, and breathing, which may cause you to confuse your<br />
symptoms. Keep calm so that you can make the right decision for<br />
your wellbeing. Try to reach your doctor. He or she can give you<br />
the best advice on whether or not you are having an emergency.<br />
<br />
<br />
<br />
• A high fever<br />
• Chest pain and shortness of breath<br />
• Feeling sick or unusual after taking your medications<br />
• Taking too much of your medications<br />
• Coughing or vomiting blood<br />
• Heavy or uncontrollable bleeding<br />
• Seizures<br />
• You feel like you want to hurt yourself<br />
• You feel like you want to hurt someone else<br />
• Voices are telling you to hurt yourself and someone else<br />
If you are experiencing these symptoms and cannot reach your<br />
doctor, go to the hospital immediately.<br />
Q: Who do I call if I have a question about my membership?<br />
A: Member ervices can assist with any membership-related inquiry<br />
and a variety of other questions. Please call (716) 247-5282.<br />
Q: Who do I call for my care coordination needs?<br />
A: Your atient ealth avigator (PHN) is your lead contact person<br />
who assists you with coordinating your medical and social service<br />
needs.<br />
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