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• From your experiences with us such as calls, or visits to our<br />
providers;<br />
• From within the amily of ompanies;<br />
We Protect Customer<br />
Information<br />
We maintain physical, electronic<br />
and procedural safeguards to guard<br />
non-public personal information<br />
and to comply with ederal and<br />
tate laws. In addition, we<br />
regularly review our policies and<br />
practices, monitor our computer<br />
networks, and test the strength of<br />
our security.<br />
How We Use Information About You<br />
We use member information,including electronic<br />
information, to:<br />
• Value your needs and place priorities on the services we offer and<br />
deliver to you;<br />
• Assist us in determining the proper and best plan of care tosuit<br />
your needs;<br />
• Report the points of care given to you as part of a global reportto<br />
NYS as part of their requirements to satisfy the need for a<br />
standard quality of care extended for each of our members;<br />
• Enhance your member experience;<br />
• Determine which other services may best suit your needs.<br />
5
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