GBUAHN Handbook - January 6 2020

More documents

Recommendations

Info

PART 2 WHAT TO EXPECT AFTER JOINING GBUAHN HEALTH HOME “Guidance when YOU need it most.”
WHAT TO EXPECT AFTER JOINING GBUAHN HEALTH HOME After you enroll, we will send you a welcome letter. Shortly after receiving your welcome letter, you can expect to hear from a member of the GBUAHN Care Team. DESCRIPTION OF YOUR GBUAHN CARE TEAM Community Worker (CW) – You were likely enrolled by a ommunity orker. The CW is responsible for outreach, engagement, enrollment retention of our members. Patient Health Navigator (PHN) - Soon after being enrolled in GBUAHN and receiving your welcome letter, you will be assigned and contacted by your atient ealth avigator. The PHN conducts your , creates your care plan, set goals with you, identifies family/community support, and provides helpful health and social services links. The PHN is the bridge between you and your providers. You can expect that the PHN will regularly be in contact with your providers. Please provide your PHN with as much information as possible, so that he or she can provide you with the best possible care. Care Manager (CM) – There are a group of people that serve our members behind the scenes. The are anager is responsible for making sure GBUAHN’s atient ealth avigators are providing the highest levels of care to you, the member. 8
Page 2 and 3: Welcome to the GBUAHN Health Home!
Page 4 and 5: PART 1 HIPAA NOTICE OF PRIVACY PRAC
Page 6 and 7: • From your experiences with us s
Page 10 and 11: Member Services - There is someone
Page 12 and 13: ADVANCE DIRECTIVES There may come a
Page 14 and 15: MEMBER RIGHTS AND RESPONSIBILITIES
Page 16 and 17: Your responsibilities As a member o
Page 18 and 19: How to file a complaint with GBUAHN
Page 20 and 21: about your complaint. If your compl
Page 22 and 23: PART 5 DISENROLLING OR TRANSFERRING
Page 24 and 25: MEDICAID I You could become ineligi
Page 26 and 27: MANAGED CARE ORGANIZATIONS (INSURAN
Page 28 and 29: CRISIS SERVICES If you are dealing
Page 30 and 31: GBUAHN is committed to providing th
Page 32 and 33: Q: I received a utility shutoff not
Page 34 and 35: PART 9 RESOURCES & IMPORTANT PHONE
Page 37 and 38: Approved by NYSDOH New York State D

GBUAHN Handbook - January 6 2020

Create successful ePaper yourself

Delete template?

Save as template?