GBUAHN Handbook - January 6 2020

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PART 1 HIPAA NOTICE OF PRIVACY PRACTICES “Guidance when YOU need it most.”
HIPAA NOTICE OF PRIVACY PRACTICES We value your privacy. This policy explains how we handle personal information. You receive our policy the first time we do business with you and every year that you are a GBUAHN ember. It is also available on www.gbuahn.org. Our Privacy Principles: • We do not sell customer information. • We do not allow those who are doing business on our behalf to use our customer information for their own purposes; • We contractually require any person or organization providing products or services on our behalf to protect GBUAHN customer information; • We do not share member medical information with anyone within the GBUAHN family of companies unless: o You expressly authorize it; or o It is permitted or required by law; or o Your agreement with us allows us to do so. • We afford our prospective and former members the same protection existing members with respect to the use of personalinformation. Information We Collect Types of information we collect and how we gather it may include: • From your applications and other forms related to our servicesand through your conversations with GBUAHN representatives, including our subcontractors and/or downstream providers; • When you visit gbuahn.org, our mobile sites and applications, our social media sites and applications, and your interactions with our online connections with our subcontractors/downstream providers; 4
Page 2 and 3: Welcome to the GBUAHN Health Home!
Page 6 and 7: • From your experiences with us s
Page 8 and 9: PART 2 WHAT TO EXPECT AFTER JOINING
Page 10 and 11: Member Services - There is someone
Page 12 and 13: ADVANCE DIRECTIVES There may come a
Page 14 and 15: MEMBER RIGHTS AND RESPONSIBILITIES
Page 16 and 17: Your responsibilities As a member o
Page 18 and 19: How to file a complaint with GBUAHN
Page 20 and 21: about your complaint. If your compl
Page 22 and 23: PART 5 DISENROLLING OR TRANSFERRING
Page 24 and 25: MEDICAID I You could become ineligi
Page 26 and 27: MANAGED CARE ORGANIZATIONS (INSURAN
Page 28 and 29: CRISIS SERVICES If you are dealing
Page 30 and 31: GBUAHN is committed to providing th
Page 32 and 33: Q: I received a utility shutoff not
Page 34 and 35: PART 9 RESOURCES & IMPORTANT PHONE
Page 37 and 38: Approved by NYSDOH New York State D

GBUAHN Handbook - January 6 2020

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