CM May 2020

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Providers ofethical and effective commercial debt recovery Specialists in transport and logistics, manufacturing, healthcare, education and commercial recoveries for 40 years controlaccount.com
MAY 2020 www.cicm.com 24 INTERVIEW Steve Fox 28 ASK THE EXPERTS Matthew Godby MCICM 10 NEWS FOCUS Tim Vine 16 LEAD ARTICLE Heather Greig-Smith CONTENTS 10 – Empty Skies What lessons can we learn from the collapse of Flybe? 12 – Insolvency News Have predictions of mass administrations been exaggerated? 16 – Swings and Roundabouts What next for the debt purchase sector post COVID-19? 21 – Lending a hand Aneesh Varma considers how the world of consumer credit will change in the months to come 22 – Engaged Tone How will collections agencies measure future success? 24 – Plains Speaking Sean Feast speaks to Paladin’s Steve Fox 28 – Controlling Influence Establishing a strategic credit management department – Part 2 31 – Captive Audience The new challenges of presenting from your bedroom! 35 – Silence is Golden Our concluding focus on Vietnam where silence is not to be interrupted Publisher Chartered Institute of Credit Management The Water Mill, Station Road, South Luffenham OAKHAM, LE15 8NB Telephone: 01780 722900 Email: editorial@cicm.com Website: www.cicm.com CMM: www.creditmanagement.org.uk CICM GOVERNANCE President Stephen Baister FCICM / Interim Chief Executive Sue Chapple FCICM Executive Board Pete Whitmore FCICM – Chair / Debbie Nolan FCICM(Grad) – Vice Chair Glen Bullivant FCICM Treasurer / Larry Coltman FCICM, Victoria Herd FCICM(Grad), Bryony Pettifor FCICM(Grad) Advisory Council Sarah Aldridge FCICM(Grad) / Laurie Beagle FCICM / Glen Bullivant FCICM / Lauren Carter FCICM / Larry Coltman FCICM / Victoria Herd FCICM(Grad) / Philip Holbrough MCICM / Laural Jefferies FCICM Diana Keeling FCICM / Martin Kirby FCICM / Christelle Milojkovic FCICM / Julie-Anne Moody-Webster FCICM(Grad) / Debbie Nolan FCICM(Grad) / Ute Ogholoh MCICM / Bryony Pettifor FCICM(Grad) / Allan Poole MCICM / Phil Rice FCICM / Chris Sanders FCICM / Paul Taylor MCICM / Pete Whitmore FCICM. View our digital version online at www.cicm.com. Log on to the Members’ area, and click on the tab labelled ‘Credit Management magazine’ Credit Management is distributed to the entire UK and international CICM membership, as well as additional subscribers Reproduction in whole or part is forbidden without specific permission. Opinions expressed in this magazine do not, unless stated, reflect those of the Chartered Institute of Credit Management. The Editor reserves the right to abbreviate letters if necessary. The Institute is registered as a charity. The mark ‘Credit Management’ is a registered trade mark of the Chartered Institute of Credit Management. Any articles published relating to English law will differ from laws in Scotland and Wales. Managing Editor Sean Feast FCICM Deputy Editor Iona Yadallee Art Editor Andrew Morris Telephone: 01780 722910 Email: andrew.morris@cicm.com Editorial Team Rob Howard and Imogen Hart Advertising Grace Ghattas Telephone: 020 3603 7946 Email: grace@cabbell.co.uk Printers Stephens & George Print Group 2020 subscriptions UK: £112 per annum International: £145 per annum Single copies: £12.50 ISSN 0265-2099 Advancing the credit profession / www.cicm.com / May 2020 / PAGE 3
Page 1: CREDIT MANAGEMENT CM MAY 2020 £12.
Page 5 and 6: Auniqueand comprehensiveglobal AMLs
Page 7 and 8: NEWS SECTION CSA urges organisation
Page 9 and 10: Available on the iPhone App Store A
Page 11 and 12: NEWS FOCUS AUTHOR - Tim Vine THE Co
Page 13 and 14: INSOLVENCY SPECIAL AUTHOR - Gareth
Page 15 and 16: FROM THE CHAIR All hands on deck Ta
Page 17 and 18: SECTOR FOCUS AUTHOR - Heather Greig
Page 19 and 20: SECTOR FOCUS AUTHOR - Heather Greig
Page 21 and 22: OPINION Lending a hand Consumer cre
Page 23 and 24: CONSUMER COLLECTIONS AUTHOR - Garet
Page 25 and 26: INTERVIEW AUTHOR - Sean Feast FCICM
Page 27 and 28: GET YOUR CREDIT CONTROL SALARY SURV
Page 29 and 30: ASK THE EXPERTS AUTHOR - Matthew Go
Page 31 and 32: PERSONAL DEVELOPMENT Captive Audien
Page 33 and 34: Japan’s VAT rise squeezes the eco
Page 35 and 36: COUNTRY FOCUS In business meetings,
Page 37 and 38: Each of our Corporate Partners is c
Page 39 and 40: SOAPBOX Roll Up A tale of toilet ro
Page 41 and 42: AWARDING BODY Congratulations to al
Page 43 and 44: HR MATTERS AUTHOR - Gareth Edwards
Page 45 and 46: www.tcmgroup.com Probably thebest d
Page 48 and 49: Take control of your credit career
Page 50 and 51: WHAT'S ON We are inviting all membe
Page 52 and 53:
Cr£ditWho? CICM Directory of Servi
Page 54 and 55:
Cr£ditWho? CICM Directory of Servi
Page 56:
C2FO Take control of your working c
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