CM May 2020

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Cr£ditWho? CICM Directory of Services COLLECTIONS INTERNATIONAL COLLECTIONS COLLECTIONS LEGAL Controlaccount Plc Address: Compass House, Waterside, Hanbury Road, Bromsgrove, Worcestershire B60 4FD T: 01527 549 522 E: sales@controlaccount.com W: www.controlaccount.com Controlaccount Plc provides an efficient, effective and ethical commercial debt recovery service focused on improving business cash flow whilst preserving customer relationships and established reputations. Working with leading brand names in the UK and internationally, we deliver a bespoke service to our clients. We offer a no collect, no fee service without any contractual ties in. Where applicable, we can utilise the Late Payment of Commercial Debts Act (2013) to help you redress the cost of collection. Our clients also benefit from our in-house international trace and legal counsel departments and have complete transparency and up to the minute information on any accounts placed with us for recovery through our online debt management system, ClientWeb. INTERNATIONAL COLLECTIONS Baker Ing International Limited Office 7, 35-37 Ludgate Hill, London. EC4M 7JN Contact: Lisa Baker-Reynolds Email: lisa@bakering.global Website: https://www.bakering.global/contact/ Tel: 07717 020659 Baker Ing International is a dedicated team of Credit industry experience that, combined, covers time served in most industries. The team is wholly comprised of working Credit Manager’s across the Globe with a minimum threshold of ten years working experience within Credit Management. The team offers a comprehensive service to clients - International Debt Recovery, Credit Control, Legal Services & more Our mission is to help companies improve the cost and efficiency of their Credit Management processes in order to limit the risks associated with extending credit and trading around the globe. How can we help you - call Lisa Baker Reynolds on +44(0)7717 020659 or email lisa@bakering.global COLLECTIONS LEGAL Lovetts Solicitors Lovetts, Bramley House, The Guildway, Old Portsmouth Road, Guildford, Surrey, GU3 1LR T: 01483 347001 E: info@lovetts.co.uk W: www.lovetts.co.uk With more than 25yrs experience in UK & international business debt collection and recovery, Lovetts Solicitors collects £40m+ every year on behalf of our clients. Services include: • Letters Before Action (LBA) from £1.50 + VAT (successful in 86% of cases) • Advice and dispute resolution • Legal proceedings and enforcement • 24/7 access to your cases via our in-house software solution, CaseManager Don’t just take our word for it, here’s some recent customer feedback: “All our service expectations have been exceeded. The online system is particularly useful and extremely easy to use. Lovetts has a recognisable brand that generates successful results.” Atradius Collections Ltd 3 Harbour Drive, Capital Waterside, Cardiff, CF10 4WZ Phone: +44 (0)29 20824397 Mobile: +44 (0)7767 865821 E-mail:yvette.gray@atradius.com Website: atradiuscollections.com Atradius Collections Ltd is an established specialist in business to business collections. As the collections division of the Atradius Crédito y Caución, we have a strong position sharing history, knowledge and reputation. Annually handling more than 110,000 cases and recovering over a billion EUROs in collections at any one time, we deliver when it comes to collecting outstanding debts. With over 90 years’ experience, we have an in-depth understanding of the importance of maintaining customer relationships whilst efficiently and effectively collecting monies owed. The individual nature of our clients’ customer relationships is reflected in the customer focus we provide, structuring our service to meet your specific needs. We work closely with clients to provide them with a collection strategy that echoes their business character, trading patterns and budget. For further information contact Yvette Gray Country Director, UK and Ireland. Premium Collections Limited 3 Caidan House, Canal Road Timperley, Cheshire. WA14 1TD T: +44 (0)161 962 4695 E: paul.daine@premiumcollections.co.uk W: www.premiumcollections.co.uk For all your credit management requirements Premium Collections has the solution to suit you. Operating on a national and international basis we can tailor a package of products and services to meet your requirements. Services include B2B collections, B2C collections, international collections, absconder tracing, asset repossessions, status reporting and litigation support. Managed from our offices in Manchester, Harrogate and Dublin our network of 55 partners cover the World. Contact Paul Daine FCICM on +44 (0)161 962 4695 or paul.daine@premiumcollections.co.uk www.premiumcollections.co.uk Blaser Mills Law 40 Oxford Road, High Wycombe, Buckinghamshire. HP11 2EE T: 01494 478660 E: Jackie Ray jar@blasermills.co.uk W: www.blasermills.co.uk A full-service firm, Blaser Mills Law’s experienced Commercial Recoveries team offer pre-legal collections, debt recovery, litigation, dispute resolution and insolvency. The team includes CICM qualified staff, recommended in both Legal 500 and Chambers & Partners legal directories. Offices in High Wycombe, Amersham, Rickmansworth, London and Silverstone Keebles Capitol House, Russell Street, Leeds LS1 5SP T: 0113 399 3482 E: charise.marsden@keebles.com W: www.keebles.com Keebles debt recovery team was named “Legal Team of the Year” at the 2019 CICM British Credit Awards. According to our clients “Keebles stand head and shoulders above others in the industry. A team that understands their client’s business and know exactly how to speedily maximise recovery. Professional, can do attitude runs through the team which is not seen in many other practices.” We offer a service with no hidden costs, giving you certainty and peace of mind. • ‘No recovery, no fee’ for pre-legal work. • Fixed fees for issuing court proceedings and pursuing claims to judgment and enforcement. • Success rate in excess of 80%. • 24 hour turnaround on instructions. • Real-time online access to your cases to review progress. CONSULTANCY Sanders Consulting Associates Ltd T: +44(0)1525 720226 E: enquiries@chrissandersconsulting.com W: www.chrissandersconsulting.com Sanders Consulting is an independent niche consulting firm specialising in leadership and performance improvement in all aspects of the order to cash process. Chris Sanders FCICM, the principal, is well known in the industry with a wealth of experience in operational credit management, billing, change and business process improvement. A sought after speaker with cross industry international experience in the business-to-business and business-to-consumer markets, his innovative and enthusiastic approach delivers pragmatic people and process lead solutions and significant working capital improvements to clients. Sanders Consulting are proud to manage CICMQ on behalf of and under the supervision of the CICM. COURT ENFORCEMENT SERVICES Court Enforcement Services Wayne Whitford – Director M: +44 (0)7834 748 183 T : +44 (0)1992 663 399 E : wayne@courtenforcementservices.co.uk W: www.courtenforcementservices.co.uk High Court Enforcement that will Empower You! We help law firms and in-house debt recovery and legal teams to enforce CCJs by transferring them up to the High Court. Setting us apart in the industry, our unique and Award Winning Field Agent App helps to provide information in real time and transparency, empowering our clients when they work with us. • Free Transfer up process of CCJ’s to High Court • Exceptional Recovery Rates • Individual Client Attention and Tailored Solutions • Real Time Client Access to Cases Advancing the credit profession / www.cicm.com / May 2020 / PAGE 52
FOR ADVERTISING INFORMATION OPTIONS AND PRICING CONTACT russell@cabbells.uk 0203 603 7937 CREDIT INFORMATION CREDIT INFORMATION CREDIT MANAGEMENT SOFTWARE CoCredo Missenden Abbey, Great Missenden, Bucks, HP16 0BD T: 01494 790600 E: customerservice@cocredo.com W: www.cocredo.co.uk CoCredo’s award winning credit reporting and monitoring systems have helped to protect over £27 billion of turnover on behalf of our customers. Our company data is updated continually throughout the day and access to the online portal is available 365 days a year 24/7. At CoCredo we aggregate data from a range of leading providers in the UK and across the globe so that our customers can view the best available data in an easy to read report. We offer customers XML Integration and D.N.A Portfolio Management as well as an industry-first Dual Report, comparing two leading providers opinions in one report. Graydon UK 66 College Road, 2nd Floor, Hygeia Building, Harrow, Middlesex, HA1 1BE T: +44 (0)208 515 1400 E: customerservices@graydon.co.uk W: www.graydon.co.uk With 130+ years of experience, Graydon is a leading provider of business information, analytics, insights and solutions. Graydon helps its customers to make fast, accurate decisions, enabling them to minimise risk and identify fraud as well as optimise opportunities with their commercial relationships. Graydon uses 130+ international databases and the information of 90+ million companies. Graydon has offices in London, Cardiff, Amsterdam and Antwerp. Since 2016, Graydon has been part of Atradius, one of the world’s largest credit insurance companies. Tinubu Square UK Holland House, 4 Bury Street, London EC3A 5AW T: +44 (0)207 469 2577 / E: uksales@tinubu.com W: www.tinubu.com Founded in 2000, Tinubu Square is a software vendor, enabler of the Credit Insurance, Surety and Trade Finance digital transformation. Tinubu Square enables organizations across the world to significantly reduce their exposure to risk and their financial, operational and technical costs with best-in-class technology solutions and services. Tinubu Square provides SaaS solutions and services to different businesses including credit insurers, receivables financing organizations and multinational corporations. Tinubu Square has built an ecosystem of customers in over 20 countries worldwide and has a global presence with offices in Paris, London, New York, Montreal and Singapore. CREDIT INFORMATION THE ONLY AML RESOURCE YOU NEED SmartSearch SmartSearch, Harman House, Station Road,Guiseley, Leeds, LS20 8BX T: +44 (0)113 238 7660 E: info@smartsearchuk.com W: www.smartsearchuk.com KYC, AML and CDD all rely on a combination of deep data with broad coverage, highly automated flexible technology with an innovative and intuitive customer interface. Key features include automatic Worldwide Sanction & PEP checking, Daily Monitoring, Automated Enhanced Due Diligence and pro-active customer management. Choose SmartSearch as your benchmark. CEDAR ROSE R Cedar Rose 3, Georgiou Katsonotou Street,3036, Limassol, Cyprus E: info@cedar-rose.com T: +357 25346630 W: www.cedar-rose.com Cedar Rose has been globally recognised as the expert for credit reports, due diligence and data for the Middle East and North African countries since 1997. We now cover over 170 countries with the same high quality, expert analysis and attention to detail we are well-known and trusted for. Making best use of artificial intelligence and technology, Cedar Rose has won several awards including Credit Excellence & European Business Awards. Our website is a one-stopshop for your business intelligence solutions. We are the ultimate source; with competitive prices and friendly customer service - whether you need one or one thousand reports. Company Watch Centurion House, 37 Jewry Street, LONDON. EC3N 2ER T: +44 (0)20 7043 3300 E: info@companywatch.net W: www.companywatch.net Organisations around the world rely on Company Watch’s industryleading financial analytics to drive their credit risk processes. Our financial risk modelling and ability to map medium to long-term risk as well as short-term credit risk set us apart from other credit reference agencies. Quality and rigour run through everything we do, from our unique method of assessing corporate financial health via our H-Score®, to developing analytics on our customers’ in-house data. With the H-Score® predicting almost 90 percent of corporate insolvencies in advance, it is the risk management tool of choice, providing actionable intelligence in an uncertain world. CREDIT MANAGEMENT SOFTWARE ONGUARD T: +31 (0)88 256 66 66 E: ruurd.bakker@onguard.com W: www.onguard.com Onguard is specialist in credit management software and market leader in innovative solutions for order to cash. Our integrated platform ensures an optimal connection of all processes in the order to cash chain and allows sharing of critical data. Intelligent tools that can seamlessly be interconnected and offer overview and control of the payment process, as well as contribute to a sustainable customer relationship. In more than 50 countries the Onguard platform is successfully used for successful credit management. Credica Ltd Building 168, Maxell Avenue, Harwell Oxford, Oxon. OX11 0QT T: 01235 856400E: info@credica.co.uk W: www.credica.co.uk Our highly configurable and extremely cost effective Collections and Query Management System has been designed with 3 goals in mind: • To improve your cashflow • To reduce your cost to collect • To provide meaningful analysis of your business Evolving over 15 years and driven by the input of 1000s of Credit Professionals across the UK and Europe, our system is successfully providing significant and measurable benefits for our diverse portfolio of clients. We would love to hear from you if you feel you would benefit from our ‘no nonsense’ and human approach to computer software. Data Interconnect Ltd Units 45-50 Shrivenham Hundred Business Park Majors Road, Watchfield Swindon, SN6 8TZ T: +44 (0)1367 245777 E: sales@datainterconnect.co.uk W: www.datainterconnect.com Data Interconnect provides Intelligent Invoice to Cash Automation. Corrivo Billing, Collection and Dispute modules seamlessly integrate for a rich, end-to-end A/R user experience. Branded customer portals, real-time dashboards, advanced reporting, available in 15 languages as standard; are some of the reason why global brands choose Data Interconnect. HighRadius T: +44 7399 406889 E: gwyn.roberts@highradius.com W: www.highradius.com HighRadius is the leading provider of Integrated Receivables solutions for automating receivables and payment functions such as credit, collections, cash allocation, deductions and eBilling. The Integrated Receivables suite is delivered as a software-as-aservice (SaaS). HighRadius also offers SAP-certified Accelerators for SAP S/4HANA Finance Receivables Management, enabling large enterprises to maximize the value of their SAP investments. HighRadius Integrated Receivables solutions have a proven track record of reducing days sales outstanding (DSO), bad-debt and increasing operation efficiency, enabling companies to achieve an ROI in less than a year. Advancing the credit profession / www.cicm.com / May 2020 / PAGE 53 continues on page 54 >
Page 1 and 2: CREDIT MANAGEMENT CM MAY 2020 £12.
Page 3 and 4: MAY 2020 www.cicm.com 24 INTERVIEW
Page 5 and 6: Auniqueand comprehensiveglobal AMLs
Page 7 and 8: NEWS SECTION CSA urges organisation
Page 9 and 10: Available on the iPhone App Store A
Page 11 and 12: NEWS FOCUS AUTHOR - Tim Vine THE Co
Page 13 and 14: INSOLVENCY SPECIAL AUTHOR - Gareth
Page 15 and 16: FROM THE CHAIR All hands on deck Ta
Page 17 and 18: SECTOR FOCUS AUTHOR - Heather Greig
Page 19 and 20: SECTOR FOCUS AUTHOR - Heather Greig
Page 21 and 22: OPINION Lending a hand Consumer cre
Page 23 and 24: CONSUMER COLLECTIONS AUTHOR - Garet
Page 25 and 26: INTERVIEW AUTHOR - Sean Feast FCICM
Page 27 and 28: GET YOUR CREDIT CONTROL SALARY SURV
Page 29 and 30: ASK THE EXPERTS AUTHOR - Matthew Go
Page 31 and 32: PERSONAL DEVELOPMENT Captive Audien
Page 33 and 34: Japan’s VAT rise squeezes the eco
Page 35 and 36: COUNTRY FOCUS In business meetings,
Page 37 and 38: Each of our Corporate Partners is c
Page 39 and 40: SOAPBOX Roll Up A tale of toilet ro
Page 41 and 42: AWARDING BODY Congratulations to al
Page 43 and 44: HR MATTERS AUTHOR - Gareth Edwards
Page 45 and 46: www.tcmgroup.com Probably thebest d
Page 48 and 49: Take control of your credit career
Page 50 and 51: WHAT'S ON We are inviting all membe
Page 54 and 55: Cr£ditWho? CICM Directory of Servi
Page 56: C2FO Take control of your working c

CM May 2020

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