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CM May 2020

The CICM magazine for consumer and commercial credit professionals

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PERSONAL DEVELOPMENT<br />

Captive Audience<br />

Engaging with your audience from the start.<br />

AUTHOR – Clive Hawkins<br />

THE onset of Coronavirus<br />

has changed every part<br />

of our lives and has<br />

forced us to adapt to new<br />

ways of working. This<br />

has led to a big increase in<br />

spare bedrooms, kitchens, and living rooms<br />

being turned into makeshift settings for<br />

online conference calls, team meetings and<br />

presentations.<br />

Whilst this has shown to be a flexible<br />

and effective way of working, it gives<br />

audiences a rare glimpse into presenters’<br />

homes and backdrop of books, photographs<br />

and pictures adorning the walls they are<br />

presenting from – and sometimes even<br />

seeing family members wandering in as<br />

well! This will often provide interesting<br />

and amusing insights. However, it can also<br />

distract audiences and lead to the backdrop<br />

becoming the point of interest rather than<br />

what the presenter is saying.<br />

With any public speaking delivery –<br />

whether its online or in front of a live<br />

audience – you have only a very short<br />

period of time to capture attention from<br />

the start. So here are a few key tips to help<br />

captivate your audience:<br />

PREPARATION IS EVERYTHING<br />

Rehearse your presentation until you can<br />

deliver it in your sleep and don’t need to<br />

rely on speaking notes. Check your slides<br />

are ready to go in the correct order and<br />

that the camera, microphone and lighting<br />

are positioned correctly for your delivery.<br />

You will need to decide on the appropriate<br />

backdrop to complement your delivery and<br />

avoid any distractions. If you are presenting<br />

from home, it is also worth putting up a<br />

‘Do Not Disturb’ sign on your door and<br />

locking pets in another room to deter<br />

anyone unexpectedly walking in. Thorough<br />

preparation is fundamental to a successful<br />

presentation.<br />

DELIVERING A POWERFUL OPENING<br />

One of the most nerve-racking parts of any<br />

presentation is immediately before you<br />

start your delivery. Expectation is high as<br />

your audience settles down to focus on you.<br />

They are eager to hear what you have to say<br />

and are already forming an opinion about<br />

you before you have even started speaking.<br />

So, what can you say to capture interest<br />

from the start? It can help to begin with a<br />

rhetorical question, key fact or reference to<br />

a society anniversary that aligns with your<br />

presentation. These can all be effective in<br />

helping you hook in your audience from<br />

the beginning. You should monitor news<br />

coverage in the run-up to your presentation<br />

as this ensures you able to adapt your<br />

delivery to changing circumstances – which<br />

is what we are seeing on a daily basis with<br />

Coronavirus.<br />

An audience will find you engaging and<br />

credible if you can deliver your presentation<br />

with interest, enthusiasm, and focus on<br />

their subject interests. This is where an<br />

effective use of your body language will<br />

also come into play. You need to consider:<br />

the words you say: are you going to use<br />

easy-to-understand content, abbreviations,<br />

memorable facts and figures, and seek<br />

to have more of a conversation with the<br />

audience?<br />

the way you look: are you dressed<br />

appropriately for your presentation or could<br />

your attire unwittingly be a distraction?<br />

Have you considered your posture so you<br />

are looking comfortable and confident?<br />

Are you going to avoid waving your arms or<br />

looking away from your audience?<br />

the way you sound: are you going to talk<br />

eloquently, avoid any ‘ums’ and ‘ers’ in your<br />

delivery and use your voice effectively for<br />

tone, emphasis and pace?<br />

Delivering a powerful presentation will<br />

require you to focus on all these areas in<br />

tandem. Initially, it is hard to co-ordinate<br />

everything. With practice, it becomes<br />

second-nature and when you see your<br />

audience focusing on your delivery from<br />

start to finish, you know you have cracked<br />

it!<br />

Clive Hawkins is Senior Associate<br />

at Spoken Word Communications<br />

clive@spokenwordgroup.co.uk<br />

Clive Hawkins<br />

It gives audiences<br />

a rare glimpse into<br />

presenters’ homes<br />

and backdrop of<br />

books, photographs<br />

and pictures adorning<br />

the walls they are<br />

presenting from –<br />

and sometimes even<br />

seeing family members<br />

wandering in as well!<br />

Advancing the credit profession / www.cicm.com / <strong>May</strong> <strong>2020</strong> / PAGE 31

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