CM May 2020
The CICM magazine for consumer and commercial credit professionals
The CICM magazine for consumer and commercial credit professionals
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PERSONAL DEVELOPMENT<br />
Captive Audience<br />
Engaging with your audience from the start.<br />
AUTHOR – Clive Hawkins<br />
THE onset of Coronavirus<br />
has changed every part<br />
of our lives and has<br />
forced us to adapt to new<br />
ways of working. This<br />
has led to a big increase in<br />
spare bedrooms, kitchens, and living rooms<br />
being turned into makeshift settings for<br />
online conference calls, team meetings and<br />
presentations.<br />
Whilst this has shown to be a flexible<br />
and effective way of working, it gives<br />
audiences a rare glimpse into presenters’<br />
homes and backdrop of books, photographs<br />
and pictures adorning the walls they are<br />
presenting from – and sometimes even<br />
seeing family members wandering in as<br />
well! This will often provide interesting<br />
and amusing insights. However, it can also<br />
distract audiences and lead to the backdrop<br />
becoming the point of interest rather than<br />
what the presenter is saying.<br />
With any public speaking delivery –<br />
whether its online or in front of a live<br />
audience – you have only a very short<br />
period of time to capture attention from<br />
the start. So here are a few key tips to help<br />
captivate your audience:<br />
PREPARATION IS EVERYTHING<br />
Rehearse your presentation until you can<br />
deliver it in your sleep and don’t need to<br />
rely on speaking notes. Check your slides<br />
are ready to go in the correct order and<br />
that the camera, microphone and lighting<br />
are positioned correctly for your delivery.<br />
You will need to decide on the appropriate<br />
backdrop to complement your delivery and<br />
avoid any distractions. If you are presenting<br />
from home, it is also worth putting up a<br />
‘Do Not Disturb’ sign on your door and<br />
locking pets in another room to deter<br />
anyone unexpectedly walking in. Thorough<br />
preparation is fundamental to a successful<br />
presentation.<br />
DELIVERING A POWERFUL OPENING<br />
One of the most nerve-racking parts of any<br />
presentation is immediately before you<br />
start your delivery. Expectation is high as<br />
your audience settles down to focus on you.<br />
They are eager to hear what you have to say<br />
and are already forming an opinion about<br />
you before you have even started speaking.<br />
So, what can you say to capture interest<br />
from the start? It can help to begin with a<br />
rhetorical question, key fact or reference to<br />
a society anniversary that aligns with your<br />
presentation. These can all be effective in<br />
helping you hook in your audience from<br />
the beginning. You should monitor news<br />
coverage in the run-up to your presentation<br />
as this ensures you able to adapt your<br />
delivery to changing circumstances – which<br />
is what we are seeing on a daily basis with<br />
Coronavirus.<br />
An audience will find you engaging and<br />
credible if you can deliver your presentation<br />
with interest, enthusiasm, and focus on<br />
their subject interests. This is where an<br />
effective use of your body language will<br />
also come into play. You need to consider:<br />
the words you say: are you going to use<br />
easy-to-understand content, abbreviations,<br />
memorable facts and figures, and seek<br />
to have more of a conversation with the<br />
audience?<br />
the way you look: are you dressed<br />
appropriately for your presentation or could<br />
your attire unwittingly be a distraction?<br />
Have you considered your posture so you<br />
are looking comfortable and confident?<br />
Are you going to avoid waving your arms or<br />
looking away from your audience?<br />
the way you sound: are you going to talk<br />
eloquently, avoid any ‘ums’ and ‘ers’ in your<br />
delivery and use your voice effectively for<br />
tone, emphasis and pace?<br />
Delivering a powerful presentation will<br />
require you to focus on all these areas in<br />
tandem. Initially, it is hard to co-ordinate<br />
everything. With practice, it becomes<br />
second-nature and when you see your<br />
audience focusing on your delivery from<br />
start to finish, you know you have cracked<br />
it!<br />
Clive Hawkins is Senior Associate<br />
at Spoken Word Communications<br />
clive@spokenwordgroup.co.uk<br />
Clive Hawkins<br />
It gives audiences<br />
a rare glimpse into<br />
presenters’ homes<br />
and backdrop of<br />
books, photographs<br />
and pictures adorning<br />
the walls they are<br />
presenting from –<br />
and sometimes even<br />
seeing family members<br />
wandering in as well!<br />
Advancing the credit profession / www.cicm.com / <strong>May</strong> <strong>2020</strong> / PAGE 31