June 2020

SIG Roofing: Support Talk
FAQ’S: ACCESS TO MATERIALS
Richard Kendrick, Marketing Manager at SIG Roofing, answers some of the key questions
contractors are asking about supply of materials as they head back on site.
How many SIG Roofing branches are
open?
After making the difficult decision to close our
UK-wide branch network at the beginning of
lockdown, in line with government guidance at
the time, we have since begun a programme of
phased reopening.
We initiated a phased reopening from the
beginning of May in response to a rapidly
growing demand from contractors trying to
keep their businesses alive during the
epidemic. We are now operating at
full capacity with a nationwide
coverage as well as the
local support our customers
expect from us. Thanks to
the breadth of our national
network, we’ve worked hard
throughout the reopening process to ensure a
contractor is never too far away from a fully
operational branch – no matter where they are
across the UK.
The reopened branches will be open for their
usual trading hours Monday to Friday, with each
and every branch fully equipped to provide a full
service to customers.
How are you maintaining social
distancing in the reopened branches?
We’ve taken every step possible to ensure our
branches meet stringent hygiene and social
distancing guidelines.
Included among the measures we have
introduced are a rigidly enforced one in, one out
rule for customers, ensuring the branches are
never crowded, enabling everyone in store to keep
the required 2 metres distance between one and
other, all backed up by clear to read signage.
We have also invested in a Plexiglas shield for the
trade counters at each of our branches
which affords an additional layer of
protection for both customers
and staff.
And for items that can’t be
purchased at the trade counter,
our staff will collect from the yard
or warehouse and place them in a
designated collection area for the customer to
pick-up.
How have these measures
impacted customers’ in-branch
experience?
We know that a ‘one in, one
out’ policy, while obviously
safety critical, can be time
consuming. With this in
mind, we also offer our ‘call
ahead system’ – which enables roofers to place
their orders over the phone, ensuring it’s ready
for them to collect as soon as they arrive in
branch. This not only minimises the number of
people having to go into branch, but it also
streamlines the order and collection service for
our customers.
“We are maintaining a
delivery service to get
products directly to
site”
What about roofers that can’t make it into
branch?
We know that a lot of contractors will be working
harder than ever to make up for time lost during
lockdown, so won’t always be able to make it into
branch. To ease pressure on that front, we are
maintaining a delivery service to get products
directly to site, with contractors able to place a
Left: Richard Kendrick, Marketing Manager at
SIG Roofing.
telephone order at their nearest
branch.
All SIG Roofing delivery drivers
have been equipped with the
correct PPE, with a photographic
electronic proof of delivery system
giving further peace of mind to customers.
What additional products and services is
SIG Roofing offering to contractors
heading back on site?
With the government recently encouraging those
who can’t work from home to return to work, we
understand a lot of contractors will be anxious
about safeguarding themselves while on site.
That’s why we have made a significant
investment in our personal protective equipment
(PPE), making sure contractors have access to all
the gear they need to work safely, when they need
it the most. This includes a full range of latex
gloves, face masks and hygiene kits.
We have also invested in our stockholding
throughout the entirety of lockdown, to ensure we
were able to continue offering an unbroken supply
of products to roofers up and down the country.
Ultimately, that investment means our branch
network is well stocked on all key product lines;
ideal for contractors getting back on site.
Where can I find my nearest branch?
To find the SIG Roofing branch most local to you,
and all the contact details you’ll need, please
visit: https://www.sigroofing.co.uk/find-a-branch/
Contact SIG Roofing
0845 612 4304
www.sigroofing.co.uk
@SIGRoofing
20 TC JUNE 2020