Future of Health Care 2020

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THE FUTURE OF HEALTH CARE WORD FROM THE SPONSORS Overcoming COVID-19 Over the past few months, we have been put to the test. As a community, we have come face-to-face with our greatest enemy yet: COVID-19. Nevertheless, the best in us has found a way to persevere: caregivers and support staff putting the needs of our patients before their own; individuals practicing safe socialdistancing; and of course, our community’s continued show of support and gratitude for our heroes on the front lines. Through this global health crisis, Buffalo Medical Group (BMG) has adapted quickly, pivoting how we deliver care to ensure the wellness of our patients while aligning with CDC guidelines. Virtual care has been instrumental to this end. We’ve always understood the importance of telemedicine, which is why since 2010, our patients have benefited from the convenience of e-Visits through MyBMGChart, our online patient portal. Today, MyBMGChart is utilized by nearly 200,000 patients. We took our virtual offerings a step further by adding new video visit capabilities, allowing patients to speak face-to- face with their provider from their homes. We stress the importance of being able to communicate with your own provider – the person who understands your health needs and has access to your medical records. We believe this is key with virtual care, and not something all telemedicine services can offer. This added virtual care option was vital not only to those experiencing COVID-19 related symptoms, but for routine needs and other health concerns. It aids in the effort to help keep hospital visits down, by triaging and caring for patients who may not need that level of care. This allows hospitals to stay equipped for critical patients with urgent needs, and in turn, Dr. Robert Zielinski is Associate Medical Director, Oncologist and Hematologist wi t hB u ff a l o Medical Group keeps patient costs down. New and expanded telemedicine offerings have been great allies in the fight against COVID-19, but their importance to the health of our community transcends the pandemic. We will continue to offer these services long after COVID-19, refining them to best serve our patients’ needs. Although providing alternative care options is important for our patients, it’s also critical for the business of BMG. COVID-19 has had a major financial impact on healthcare, and BMG has not been spared in this. Implementing new telemedicine methods have been essential in keeping patient volume up. As a physician-owned group with nearly 1,000 employees, more than 240 providers, and over 220,000 patients, we consider ourselves a crucial healthcare organization for our community, and understand the importance of remaining a stable force for the sake of our patients and staff. For 75 years now, Buffalo Medical Group has been here to provide high-quality of care to our patients. Although the method in which we deliver care may be evolving in some cases, the level of care we provide is the same. We’re proud of our past, and the strides we’ve made over these 75 years, but we’re even more excited for the future. We will continue to bring new, innovative ways to empower and care for our patients, and build a healthier future for years to come. Two major 2020 Catholic Health innovations will change the face of local healthcare Virtual care available to the entire WNY community. Today’s most highly-rated electronic health record system. These 2020 initiatives are some of the best examples of how technology and innovation support Catholic Health’s commitment to always deliver the highest quality care — and will dramatically change the way care is delivered in Western New York. In partnership with industry leader Teladoc, CH Care OnDemand – our proprietary telehealth platform – launched last month and is already making an impact. The pilot phase of the initiative was fasttracked in response to COVID-19 in order to provide a remote care alternative. CH Care OnDemand provides medical care to 11,000 Catholic Health associates and their eligible dependents, allowing them to connect with doctors, physician assistants and nurse practitioners from Catholic Health and Catholic Medical Partners – as well as Teladoc’s nationwide network – via phone, tablet or computer. Clinicians can diagnose, treat and prescribe medications for non-emergency conditions like a sore throat, pink eye, allergies and bronchitis. This fall, CH Care OnDemand will be available to the entire WNY community – the first local telehealth program configured to provide virtual access along the entire continuum of care, from primary care to long-term and home care. On November 1, we’re launching Epic Systems technology – the highest rated Electronic Health Record (EHR) available. Epic will improve patient safety and quality of care across WNY with its ability to store and update patient information at all levels of care in real time. Epic can store information from your primary care physician, specialist, lab, hospital and more in a single record. With one chart that follows patients throughout multiple areas in which they receive care – even if they receive Mark A. Sullivan is President & CEO of Catholic Health treatment while out of town – Epic enables Catholic Health to continue to improve quality of care and patient safety by helping prioritize patient needs and identify potential problems and progress. Catholic Health is investing $135 million, the largest amount for a single bedside investment ever made in WNY, to transform the entire organization and improve healthcare in our community. Physicians will have information they need at their fingertips. Nurses will use advanced tools, including a mobile device similar to a cell phone that allows them to examine and update patient records without leaving the bedside. With a single click, patient charts are reviewed and updated with vital signs, allergies, medications, orders and more. The technology will make Catholic Health a better and more efficient organization while giving our caregivers considerably more time with their patients. Epic technology also includes MyChart, long rated the best patient portal in the industry. MyChart helps patients better manage their own health with easy access to their information. They will be able to schedule their own appointments, message their providers, review test results, pay bills and more. The portal encourages a proactive approach to healthcare, which leads to healthier lifestyles and contributes to people living longer. Together, CH Care OnDemand and Epic will be truly transformational for Catholic Health, supporting our goal to become the most trusted healthcare system in the State and enabling us to partner with the nation’s leading providers. 2 THE FUTURE OF HEALTH CARE BUFFALO BUSINESS FIRST
ECMC’s Virtual Care EXTENDING HEALTHCARE SERVICES INTO THE COMMUNITY DURING THE COVID19 PANDEMIC AND BEYOND Connecting with patients using digital means has shown promise for many years. Often called telemedicine, telehealth, or virtual care, the ability to assess and treat patients remotely is rapidly becoming a common care modality. With the onset of COVID-19 and social distancing guidelines, many healthcare organizations, including ECMC, found it necessary to limit in-person patient contact for certain visit types and conditions. However, at the same time, we serve a vulnerable population with a high prevalence of chronic disease and complex medical conditions. As the COVID-19 pandemic continues to progress, it is critical that patients maintain communication for evaluation and guidance by their providers. In the immediate short-term, “well visits” and “routine care” could be postponed, but as the social distancing timelines extend, our dedicated ECMC providers must maintain a connection to our patients. At ECMC, we have rapidly developed ECMC Virtual Care in the outpatient, emergency department, and inpatient settings. ECMC announced in April the launch of a virtual ER care platform to provide video visits for remote emergency room services, in addition to the previously established virtual care outpatient services. Patients in the community can now schedule an on-demand video visit with an emergency medicine provider through the ECMC website to address appropriate medical conditions such as allergies, bronchitis, suspected COVID-19, cold and flu, cough, fever, sore throat, sinus infection, eye infection/irritation, rash, hives, upset stomach, heartburn, diarrhea, nausea, vomiting, and other minor ailments. For the Virtual ER Visits, patients select a time slot through a Brian M. Murray, MD, is the Chief Medical Officer for ECMC Corporation and Associate Professor of Medicine at the State University of New York a tB u ff a l o Jacobs School of Medicine and Biomedical Sciences. portal at www. ecmc.edu; they then receive a phone call from an ECMC representative to confirm the time slot and to collect additional information; patients then follow the instructions provided to connect to the virtual visit using their phone, PC, or tablet. The emergency room provider consults with the patient to assess symptoms, provide recommendations and prescribe medications as needed. In addition, ECMC’s outpatient clinical services are offering phone and video visits for primary care, medical specialty services, surgical specialty services, dental, and behavioral health. Patients can visit www.ecmc.edu/virtual or call 716- 898-3700 to schedule a phone or video visit with their provider. The COVID-19 crisis has ushered in the rapid adoption of ECMC’s Virtual Care, which we believe will continue into the future as our patients and our providers recognize the value and importance of these virtual visits. As Dr. David Ellis, ECMC Emergency Department Attending Physician and Director of Telemedicine, UBMD Emergency Medicine said, “Life and healthcare have changed significantly due to COVID-19. Our ability to use telemedicine and telehealth capabilities to reach out to our patients is more important than ever.” Gates Vascular Institute opened in 2012 on Ellicott Street. JOED VIERA/FILE PHOTO MAY 15, 2020 THE FUTURE OF HEALTH CARE 3
Page 1 and 2: BUSINESS FIRST SUPPLEMENT THE FUTUR
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Page 11 and 12: Collaboration, compassion and excep
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Page 15 and 16: Technology PAID ADVERTISEMENT Spons
Page 17 and 18: ROSWELL PARK COMPREHENSIVE CANCER C
Page 19 and 20: Thank You to all Healthcare Profess
Page 21 and 22: Visit shswny.org for more info As o
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Page 38 and 39: Payments and Reimbursements THE FUT
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