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Jeweller - August 2020

• Tech’s appeal: Understanding your customers’ e-commerce expectations • Balance of power: Review of retail leases and negotiation in the post-covid environment • Market update: new and bestselling products from leading suppliers

• Tech’s appeal: Understanding your customers’ e-commerce expectations
• Balance of power: Review of retail leases and negotiation in the post-covid environment
• Market update: new and bestselling products from leading suppliers

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News<br />

In Brief<br />

David Allen returns to lead Pandora<br />

Australia; Phil McNutt steps down<br />

Gold price reaches<br />

record high<br />

4 Amid an investor surge, the gold price<br />

has broken its previous record high.<br />

Gold reached $US2,075 per ounce on<br />

7 <strong>August</strong> – exceeding the previous record of<br />

$US1,917, which was set in <strong>August</strong><br />

2011. However, the price has since dropped<br />

back below $US2,000. The gold price<br />

has seen an upward trend throughout<br />

<strong>2020</strong> as a result of uncertainty in other<br />

areas of the world economy.<br />

Record-breaking colour<br />

diamond found in Russia<br />

4Russian mining giant Alrosa has<br />

confirmed that it has unearthed the<br />

largest natural colour diamond ever<br />

found in Russia. The 236-carat rough<br />

– which displays a yellowish orange<br />

colour – was mined at the Ebelyakh site in<br />

Yakutia. Pavel Vinikhin, head of polishing<br />

Alrosa, said the stone was being evaluated<br />

to determine if it would be cut in-house at<br />

Alrosa or sold as rough.<br />

Apprentice competition<br />

revamped for <strong>2020</strong><br />

4Nationwide <strong>Jeweller</strong>s has launched its<br />

<strong>2020</strong> Apprentice of the Year Competition,<br />

with key changes. This year, apprentices<br />

have been given a customer brief<br />

including thoughts, ideas, and budget to<br />

reflect the market demand for custommade<br />

jewellery. Entry forms have been<br />

snt to Nationwide members in Australia<br />

and New Zealand. The winner will be<br />

announced in November.<br />

GIA embraces artificial<br />

intelligence<br />

4The Gemological Institute of America<br />

(GIA) is developing an artificial<br />

intelligence (AI) system for diamond<br />

clarity grading, alongside IBM. Pritesh<br />

Patel, chief operating officer GIA, said<br />

AI clarity grading works by feeding<br />

data gathered from GIA’s thousands of<br />

reference stones into a program, which<br />

then is used to ‘train’ algorithms on<br />

how to grade for clarity. The system is<br />

currently being trialled at two GIA US labs.<br />

David Allen – who previously led Pandora Australia from 2012–2015 – has returned to take over management of<br />

the new Pacific regional division, which includes Australia, New Zealand, and Fiji.<br />

As part of Pandora Jewelry’s global<br />

restructuring, David Allen – who led Pandora<br />

Australia between 2012–2015 – will return to<br />

head up the new Pacific regional division, with<br />

current managing director Phil McNutt leaving<br />

the company.<br />

Allen had been based at Pandora’s global<br />

headquarters in Copenhagen, Denmark for the<br />

past five years, where he oversaw its Europe,<br />

Middle East and Africa operations.<br />

Speaking to exclusively to <strong>Jeweller</strong> about his<br />

return, Allen said, “It is wonderful to be back,<br />

Australia is home, and we all missed her very<br />

much. My family and I have had an incredible<br />

life and professional experience abroad and I<br />

will always be truly grateful for the opportunity<br />

that was given to us.”<br />

He added, “One of the first things we did when<br />

we got back was to have a barbecue – not that<br />

we didn’t have barbecues in Denmark, but<br />

there is nothing quite like an Aussie barbecue<br />

on a Saturday afternoon with a cold beer!”<br />

When the restructuring was initially announced<br />

in March <strong>2020</strong>, Allen was confirmed to be<br />

staying with the company in an unspecified role.<br />

Internationally, 180 redundancies were<br />

expected, with Kenneth Madsen, president<br />

Pandora Asia-Pacific, among those leaving<br />

the company.<br />

At the time, a spokesperson for Pandora<br />

Australia told <strong>Jeweller</strong> that McNutt – who was<br />

appointed managing director in January 2019<br />

– would take over as general manager of the<br />

new Pacific regional division, which includes<br />

Australia, New Zealand and Fiji.<br />

<strong>Jeweller</strong> also previously contacted McNutt<br />

regarding potential job losses and staffing<br />

changes at Pandora Australia’s head office in<br />

Sydney, but those questions went unanswered.<br />

Pandora Australia’s revenue has declined each<br />

year since 2017. Throughout 2019, revenue<br />

fell by double digits each quarter; the most<br />

significant drop was in the three months to<br />

November 2019, when it fell by 23 per cent.<br />

“It is wonderful to be back, Australia<br />

is home, and we all missed her very<br />

much. My family and I have had an<br />

incredible life and professional<br />

experience abroad”<br />

– David Allen, Pandora Jewelry<br />

It has also undergone something of a<br />

management merry-go-round, having been led<br />

by three different executives: Brien Winther,<br />

who was transferred to Pandora British Isles<br />

after 13 months, Mikael Kruse Jensen, who left<br />

to manage Pandora Northern Europe following<br />

less than two years in the role, and Phil McNutt,<br />

who joined the company from Sunglass Hut in<br />

January 2019.<br />

When asked about the differences between the<br />

Australian and EMEA markets and the changes<br />

in Australia over the past five years, Allen<br />

said, “It is of course very important for me to<br />

understand if and how the market has changed<br />

– as I am sure that it has – and I will invest time<br />

in understanding this. This will in turn help the<br />

team and I understand the role that Pandora<br />

will play moving forward.”<br />

Some industry commentators have noted<br />

that Pandora’s local problems may have<br />

CONTINUED ON PAGE 20<br />

18 | <strong>August</strong> <strong>2020</strong>

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