Earthmovers & Excavators #375
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CONTRACTOR PROFILE<br />
Right: The online portal<br />
is an innovative system<br />
that has helped make<br />
ordering easy<br />
It has grown to employ more than 30 skilled<br />
operators – substantial in a rural community with<br />
a population of just 3,000 – and according to<br />
Anderson, it is continuing to grow.<br />
According to Ross, take up of the my.komatsu.<br />
com.au portal in Emerald and the Isaac shire has<br />
been growing significantly.<br />
“The interruption brought about by Covid-19<br />
restrictions has reduced contact at our branch<br />
and made an on-line service even more<br />
essential,” Ross says.<br />
Customers are able to pay by credit card or on<br />
account, and receive live tracking updates via<br />
email during the delivery process, starting with<br />
an instant confirmation that the order has been<br />
received.<br />
“Access to a complete order history, including<br />
those made by means other than the online<br />
portal, gave customers full transparency of their<br />
spend with Komatsu and aids their accounting<br />
process,” he adds.<br />
“Importantly, the portal has been made<br />
extremely intuitively so customers can import<br />
and export shopping cart choices at the click of<br />
a button without having to manually enter every<br />
single part number.<br />
“It’s a system which virtually eliminates<br />
errors.”<br />
It’s a system which<br />
virtually eliminates<br />
errors.<br />
Finance<br />
Loans And Rates Suited To Your Business<br />
From 2.85%<br />
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New & Used Private Sales Auctions Pre-Approvals Tax Debts Residential Mortgages<br />
Service Australia-Wide - www.bmefs.com.au, Business Mortgage & Equipment Finance ACL #389800 , *Yes, Terms & Conditions Apply To Approved Applicants<br />
EMM-HH-5192183-TS-369<br />
Trade<strong>Earthmovers</strong>.com.au 49