The Standard Spring Edition

THESTANDARD
Spring Edition 2017
Inside this issue
2
3
4
5
6
8
Dear members of BICSc
BICSc Roadshows 2017
Doncaster Roadshow
The BICSc Annual Awards, Education
Programme and Exhibition 2017
North East award winners
The impact of The National Living
Wage on the cleaning industry
11
12
13
14
15
Can employees record disciplinary
discussions?
The costs associated with recruiting
and retaining cleaning staff
BBS plans visit to Abu Dhabi and Qatar
Member news
Corporate Members - are you using
the verified logo on your website?
10
Apprenticeships for the cleaning
industry
BICSC
THE BRITISH INSTITUTE OF CLEANING SCIENCE

Dear members of BICSc
Welcome to the Spring Edition of The Standard
2016 was a year of uncertainty what with Brexit and Donald Trump’s election. One thing you can be
sure of though, is that 2017 will be a year of important changes for BICSc. One of the most significant
being the changes to the routes of membership. New members will no longer be able to apply via the
experience route as from 1 April. New grades of educational membership will be announced later this
year including a Student membership which will also be open to apprentices.
BICSc Roadshows will return for 2017 providing up to date technical and industry information for
individual and corporate members. This year the BICSc Annual Awards, Education Programme and
Exhibition will take place on Thursday 14 September in a brand-new location at Whittlebury Hall,
Northamptonshire.
In this issue, you will find information on many of these updates including some feature articles. We
have also partnered with KPMG Small Business Accounting and Citation to bring you some useful tips to
support employers in the cleaning industry.
If you would like to share any of your stories with us to publish in future copies of the Standard, please
send them to marketing@bics.org.uk
We hope you enjoy this issue
The British Institute of Cleaning Science
Hello from the verification team…
Since the start of the year, we have been busy welcoming new centres and assessors. We would like to
remind all centres and assessors that the Verification Team are always available to talk to should you
need to discuss any issues.
During our visits, we have noticed a few things that are happening in our centres and would like to clarify
the following points.
The use of safety glasses when instructed by the relevant SDS and COSHH risk assessments are there
for the protection of all individuals which does include those who wear prescription glasses.
There are many types of safety glasses available, and
those who wear prescription glasses must be given the
opportunity to select a pair that they are comfortable
using over their prescription glasses.
During training and assessment, the candidates must look
at documents indicated on the skills cards not just say ‘I
would’ we must be able to ensure that the candidates are
competent in looking at the documents and selecting the
relevant information for cleaning agents as well as the
appropriate risk assessments and safe systems of work.
As indicated in my last column we are now completing
the review of The Cleaning Professionals Skills Suite and
thank all of those who sent in their feedback.
2017 is set to be an exciting year which we look forward to
sharing with you all in due course.
Maureen Kelso Head of Standards & Verification
2
THESTANDARD Autumn 2016
www.bics.org.uk

BICSc Roadshows 2017
BICSc Roadshows are returning for 2017 with a bigger line-up of speakers and more networking
opportunities than ever before.
In case you missed them last year, BICSc Roadshows are a series of educational events designed specifically for
cleaning professionals. Attendees can expect to find high-quality presentations and plenty of networking opportunities
with some influential figures in the cleaning industry.
This year the Roadshows will feature new presentations, as well as a local speaker exclusive to each location, so
there will be something new to learn from each event.
Tickets are free for BICSc members and £15 for non-members.
2017 Roadshow dates
27 th April
The Mansion House,
Doncaster
15 th June
Murrayshall House Hotel,
Perth
13 th July
Cardiff University,
Cardiff
25 th October
Dunchurch Park Hotel,
Rugby
21 st November
Tullyglass House Hotel,
Ballymena, near Belfast
To find out more and to book
your tickets visit:
www.bics.org.uk/events/roadshows
www.bics.org.uk THESTANDARD Autumn 2016 3

Doncaster Roadshow 27 April
Our first Roadshow will take place in Doncaster at The Mansion House. Built in 1691, The Mansion House
is one of only four surviving civic Mansion Houses in the country. There are a limited number of tickets
available at no cost which includes a tour of the building.
Speaker Line-up
Engaging with Apprenticeships – Dr Sally Messenger
What is happening in the world of apprenticeships, how
can you keep informed and get involved? The session will
also look at the steps the cleaning industry is taking to
develop an apprenticeship.
BICSc Update – Tracy Rinaldi
Tracy Rinaldi, Commercial Director for The British Institute
of Cleaning Science, will be providing an update on all
things BICSc related.
Cleaning and Facilities Management in the North –
Drew Oxley
What are the benefits and pitfalls of cleaning in the
Northern region? Drew Oxley, Head of Service for the
diverse Facilities Management Team at Doncaster
Metropolitan Borough Council will be talking about the
effects of the northern economy on cleaning and facilities
management in the region.
The Soiling of Textile Floor Coverings –
Dr Eric Michael Brown
Dr Eric Michael Brown, a specialist in carpet complaints
and cleaning, will be talking about the various tools for
effective cleaning of textile floor coverings.
Speaker Line-up
How can we control costs in a changing world – Darren
Byford and Kelly Snee
Looking at the wider marketplace and how world events
can impact directly and indirectly on operating expenses.
This session will look at what our suppliers can do to
help negate ever increasing costs through innovation and
changes in how we do things.
What you need to know in 2017- how upcoming changes
in Employment Legislation will affect your Business –
Citation HR & Employment Law
Citation will be sharing their specialist knowledge on how
upcoming changes to employment law and HR will affect
your business in 2017.
Tangible Business Benefits of ISO – QMS
QMS will be speaking about the business benefits of
ISO.
The Roadshows are free to attend for all
BICSc members and £15 for non-members. For
more details and to book tickets visit
www.bics.org.uk/events/roadshows
4
THESTANDARD Autumn 2016
www.bics.org.uk

The BICSc Annual Awards, Education
Programme and Exhibition 2017
The BICSc Annual Awards returns this year on Thursday 14th September 2017.
For the second time, the event will include a daytime line up of industry
speakers as well as an exhibition open to all industry professionals.
The event will take place at a fantastic new location, Whittlebury Hall Hotel and Spa set
in the heart of rural Northamptonshire.
GET RECOGNISED
Make sure you submit your award applications for the BICSc Annual Awards by the
closing date. Nothing shouts success louder than being judged the very best at one of
the industry’s leading awards ceremonies, and this year we have introduced a new award
to recognise our international clients, ‘Excellence in Training and Assessment within an
International Accredited Training Organisation’.
If you would like to apply, you have until 29th April 2017 to make your submissions,
or for international applicants, you have until 31st May 2017.
JOIN US
Book your tickets to gain the latest industry insights and celebrate alongside your peers
at one of the most prestigious events in the cleaning and FM industry’s calendar.
This year tickets to the awards also include entrance to our daytime Education
Programme and Exhibition. However, if you can’t make the evening, we also have
separate daytime tickets available too. Make sure you join us for a series of insightful
presentations and networking opportunities, as well as a drinks reception, three-course
dinner and live entertainment with a special guest host at the awards evening.
Visit our brand-new awards website for more details and to book your tickets
awards.bics.org.uk
www.bics.org.uk THESTANDARD Autumn 2016 5

North East award winners
Our North East regional members gathered to celebrate excellence in the cleaning
industry at the North East Recognition Awards in December last year.
Individuals from a range of sectors submitted their entries for the awards. The judges had the difficult task
of selecting the winners from a high standard of entries, demonstrating the extraordinary talent we have
throughout the region.
The 2016 winners
Most Improved Cleaning Operative
Tanya Donnelly
Metroclean, Doncaster Council
Cleaning Operative of the Year
Christine Ellis
University of Huddersfield
Supervisor of the Year
Dawn Francis
Building Cleaning Services, Gateshead Council
Outstanding Customer Service Award
Jamie Smith
The Bridges Shopping Centre, Interserve Support Services,
Rising Star of the Cleaning Industry
Trevor Stephenson
Leica Biosystems LTD, Interserve Support Services
Healthcare Cleaning Professional of the Year
Joanne Lambert
Huddersfield Royal Infirmary, Calderdale & Huddersfield NHS Trust
Chairman’s Award (chosen from the winners)
Dawn Francis
Building Cleaning Services, Gateshead Council
6
THESTANDARD Autumn 2016
www.bics.org.uk

Mary Jane Petit from Steam-E presents the Rising Star of the Cleaning Industry Award to Trevor
Stephenson from Leica Biosystems LTD, Interserve Support Systems.
www.bics.org.uk THESTANDARD Autumn 2016 7

The impact of The National Living
Wage on the cleaning industry
The Government’s National Living Wage was introduced on 1 April 2016 for all working
people aged 25 and over, and is currently set at £7.20 per hour. In April 2017 it will go
up to £7.50. So how might this affect your cleaning services costs?
With the introduction of the National Living Wage (NLW) last year bringing the minimum wage for over
25-year-olds to £7.20 and the next rise due within weeks, there has been much debate over how this
increase will further impact on businesses.
A recent study by the Close Brothers Business Barometer reported that 50% of business owners and
managers believe the National Living Wage will result in a rise in productivity and will impact positively on
employee efficiency. With this in mind, we look at what this next change might look like for the cleaning
industry and how businesses can identify the best strategy for dealing with the National Living Wage
increase in April.
Impact on the Cleaning Industry
The cleaning industry is one of many highly labour intensive industries, supposedly up to 80% of any invoice
value can be directly attributed to labour. The rise of 30 pence per hour will, therefore, have a huge knockon
effect on an already low paid industry. While this increase may not sound like a lot on an individual
level, to larger companies the increase will have a substantial impact on staffing costs. Likewise, smaller
businesses with already tight margins will be put under even greater pressure to look at alternative money
saving measures to offset the increased wages bill.
Initial fears suggested the NLW could lead to widespread disruption in the workforce including
redundancies, reduction in employee benefits, more zero hour contracts and employees being expected to
work harder for the increase in wages. However, a report into the early findings from last year’s increase
has offered some surprising insights.
Early Findings of the National Living Wage
In July 2016, The Resolution Foundation produced a report - The first 100 days: early evidence on the
impact of the National Living Wage.
Within this, they examined employers’ initial responses to the increase and asked what actions had been
taken to manage additional wage costs since the NLW was introduced.
The most popular response employers made was to raise their prices, passing on the increase to clients.
This seems a fair and reasonable response; however, this relies on the cooperation of clients willing to pay
higher costs. If clients insist on keeping service level agreements the same despite the NLW increase, this
leaves employers looking at other options.
Controversially 16% of employers responded by asking their workers to do more. While this is probably one
of the least ethical ways to respond, this shows that across the UK, the cleaning workforce is being asked to
work harder, faster and take on more responsibility for what is effectively a wage ‘increase’. While this may
be technically true, there is a real danger here in employers viewing the NLW as a ‘pay-rise’ and therefore
equaling more responsibility without any additional training. This also opens up the issue of hiring younger
workers to take on the new ‘less responsible’ roles, and with 8% reporting that this was the strategy they
employed, it is not hard to see that this is not a sustainable long-term solution.
The surprising news was that 15% of employers chose to respond by investing more in training. This
strategy takes a long-term vision to the NLW by bringing about a shift in how cleaning operatives are
viewed by their employers. By offering accredited training, this ensures that not only are the workforce
highly proficient skilled workers, they are also happier and more content within their roles, feeling valued
and respected by their employers. This also works well with contract negotiations where cost is key, many
clients are still looking for an excellent service, which can be achieved with on-going training. Training
is also a great way to improve employee engagement, productivity and retention rates thus reducing
employment costs.
8
THESTANDARD Autumn 2016
www.bics.org.uk

Benefits of the National Living Wage
The National Living Wage Foundation carried out a report on the staff employed at companies signed up
for their Living Wage programme (which is higher than the current NLW.) Alongside the NLW increase,
the Living Wage Foundation reported that upon introduction of the voluntary living wage, 52% of staff at
companies who had introduced the living wage felt a greater sense of loyalty to their employer, which in
turn could result in as much as a 25% staff retention benefit in turnover rates and employee absence levels.
These changes alone would have a massive impact on businesses, and while it may seem counterintuitive
to increase wages in an already squeezed industry with ever tightening margins, the results
speak for themselves. Employee engagement should never be underestimated, and any successful
business will agree a happy and content workforce is central to a successful business.
Negative Impacts of the National Living Wage
While there are many examples of employers making great choices in response to the National Living
Wage, there have been reports of companies taking advantage of legal loopholes, essentially cutting
down on other areas to make up for the pay rise and passing on all of the increases to their workers.
Examples of this practice have included;
• Cutting paid breaks
• Decreasing hours/shorter hour contacts
• Hiring younger people/apprentices who can legally be paid a lower wage
• Cutting staff meals/drinks and benefits
• Redundancy
While this would initially ease the strain on financials, this is not a long-term strategy for a successful
business and is treading in murky waters, the last thing a professional cleaning company would want.
The reduction in staff happiness could lead to increased turnover, low employee engagement and a less
than enthusiastic approach to work. It’s always worth considering the knock on effect on any cost cutting
decision.
How might your business be affected?
While there has been a lot of discussion about the negative impacts the National Living Wage presents,
there seems to be a lot more positivity coming out of it for the cleaning sector, with many seeing this as
an opportunity to re-engage with their workforce. By offering increased training opportunities and with an
engaging approach to
the National Living Wage,
businesses can build upon
and appreciate the employer/
employee relationship that
can sometimes get lost in the
world of the minimum wage
industries.
How the National Living Wage
will affect individual businesses
will depend entirely on the
strategy employers choose to
work with. While costs may
initially increase, offsetting
these costs with an innovative
approach to recruitment and
employee engagement will
in the long term reap greater
business benefits.
www.bics.org.uk THESTANDARD Autumn 2016 9

Apprenticeships for the
cleaning industry
National Apprenticeship week took place
on the 6-10 March, bringing together
employers and apprentices from across
the UK to celebrate the success of
apprenticeships over the last decade.
The British Institute of Cleaning Science (BICSc)
has supported the scheme for many years,
employing apprentices in a range of positions
across the organisation. BICSc Group CEO, Stan
Atkins who started his career as an apprentice, is
a firm supporter and believes apprenticeships can
offer life-changing opportunities for young people
no matter what industry they decide to go into.
In October 2016 BICSc took its support one
step further and was invited to join a new
apprenticeship government Trailblazer group for
the cleaning industry, with Dr Sally Messenger as
the BICSc representative. The group is chaired by
Lorraine Larman from LCC Support Services and
in the past six months has included representation
from across the industry including Barchester,
Carillion, Churchill Services, Doncaster Council
and Interserve.
The group is initially focusing on the development of
a new employer-led apprenticeship standard for a
Cleaning Hygiene Operative. In the future, the new
standard will be available as part of a critical stage
in the development of the standard, where BICSc
will be supporting the industry consultation phase.
The introduction of the new Cleaning
Apprenticeship will mark a significant change
for the development of the cleaning industry. Dr
Sally Messenger said “the new apprenticeship
offers a unique opportunity for employers to set
the agenda for driving quality in the service they
provide customers and ensuring their workforce
is world class. Training and assessment is an area
BICSc has been working in for more than 60 years,
and it looks forward to embracing the opportunity
to support the industry as it engages with the new
apprenticeship.”
We spoke to our newest apprentice, Molly Axtell
who joined BICSc in November 2016 to find out
what inspired her to become an apprentice:
“After completing a two-year health and social care
course, I was looking for my next chapter when
I came across the opportunity to work for BICSc
as a customer support administration apprentice.
Having just left education, I saw this as a great
opportunity to gain work experience while learning
new skills.
Since joining the company, I have learnt so much
and gained skills in areas such as communication,
customer service and relationship building.
Every day I feel my confidence growing, and I
am looking forward to developing my career in a
customer support field when I have completed my
apprenticeship.”
To support apprentices in the cleaning sector
BICSc will be launching a new student
membership grade for students and apprentices
who are currently completing a recognised study
in a cleaning related field. The membership will
be free for the first year for apprentices giving
individuals access to valuable support, events and
industry expertise to help advance their career. The
membership will be available from 1 April 2017.
For more details contact membership@bics.org.uk
10
THESTANDARD Autumn 2016
www.bics.org.uk

Can employees record
disciplinary discussions?
BICSc has partnered with Citation to bring our members HR advice and support for their cleaning
operations. In this edition, we look at the impact of technology on disciplinary procedures.
The age of technology has brought with it a new
type of nightmare for employers. Portable devices
such as tablets and mobile phones have created
an opportunity for employees to easily secretly
record meetings or conversations in the workplace.
This had led to an increase in employees making
secret recordings with the intention of using these
recordings in Employment Tribunals.
Picture this scenario
John has had a lot of time off for sickness, generally
on a Monday or a Friday which his employer is
finding very difficult to manage. Before this is
addressed, John is caught dipping his fingers in the
till and his employer decides to discipline him for
potential gross misconduct. John secretly records
the disciplinary and appeal meetings including the
discussions during the breaks. During one of these
discussions, the Managing Director flippantly says
that it would be a good opportunity to get rid of John
due to his sickness absence.
John is eventually dismissed, and a few weeks
later, to the company’s surprise, they receive an
Employment Tribunal claim. In his claim, John
states that he has secret recordings backing up the
fact that he was dismissed due to his sickness and
not for gross misconduct.
Will an Employment Tribunal allow
secret recordings to be submitted
as evidence?
Potentially yes. Employment Tribunals may consider
the secret recording to be distasteful, however they
can allow them to be admissible where relevant.
This can include secret recordings of private
deliberations of the disciplinary panel members,
particularly if the recordings reveal evidence of
discrimination and also taking into account public
policy/public interest.
The fact that the evidence was gathered secretly
does not mean that it will not be allowed. If the
Employment Tribunal think that the evidence is
relevant, then it will be admitted provided that the
employer is given the evidence before the hearing.
In our scenario with John, it is highly likely that the
Tribunal would admit the secret recordings. The
careless remark made by the Managing Director
could potentially be problematic as it may cast some
doubt on the actual reason for dismissal.
What can employers do?
If you don’t want any recording of the proceedings:
• At the outset of the meeting, make it clear to
all parties that recording without consent is not
permitted.
• Ask all parties to switch off mobile phones or
any other portable devices.
• During breaks, ask parties to remove their
personal belongings from the room. This
reduces the risk of recording devices being left
in the room when discussions are taking place.
If you decide to record the proceedings:
• Keep the recordings in case they are needed in
the future to check legitimacy.
However, the best advice to any employer would
be to always assume that you are being recorded
and that what you say will be admissible in an
Employment Tribunal.
If you would like to find out more on how Citation
can help, call 0345 844 1111
www.bics.org.uk
THESTANDARD Autumn 2016
11

kpmgsmallbusiness.co.uk
The costs associated with
recruiting and retaining
cleaning staff
A crucial part of growing your cleaning business is being able
to find, hire and retain operatives with the skills you need. But
how do you attract staff and incentivise them to stay?
And what are the costs of employment that you need to be
aware of?
Think carefully about the skills you need – The recruitment
process is not one you should rush. The costs of recruitment
can be high, but it becomes much more expensive if you hire
the wrong person.
Attract the right people – We all want the very best talent for
our business, but the best qualified, most experienced workers
will not come cheap. To attract the right talent you should
pay competitively, offer flexible benefits, offer progression
opportunities, and create a culture people want to be a part of.
Retain your best employees – Staff turnover is inevitable, but
every successful cleaning business has a few key individuals
with skills that are difficult to replace. Make sure you understand
your top performers, regularly seek their feedback and offer
opportunities for progression.
The costs of employment – There are the obvious upfront
costs of employment, such as advertising the position,
interviewing the candidates and paying for the services of an
agency, but there are also other ongoing costs to consider.
This includes the employee’s salary (and making sure you’re
in line with the National Living Wage) employer National
Insurance contributions, auto-enrolment pension contributions,
employers’ liability insurance, holiday pay and sick leave.
Hiring the right cleaning staff is the first challenge, but keeping
them happy is the ultimate challenge.
0808 271 3720
The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity. Although we endeavour to provide accurate and timely information, there can be no
guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future. No one should act on such information without appropriate professional advice after a thorough examination of
the particular situation.

BBS plans visit to Abu Dhabi
and Qatar
After last year’s successful visits to Dubai, BICS Business Services (BBS) have
decided to visit two more areas of the Gulf to learn more about cleaning and facilities
management services in the region.
BBS will be visiting Abu Dhabi, and Qatar on the 3-8 May 2017 and are currently putting together an
itinerary for informal face to face meetings in both regions. If you are an international client and would
like to find out more about BICSc accredited training and how BBS can help you improve the quality
standards of your cleaning services, why not arrange an informal get together with a member of the BBS
team?
For further information or to arrange a meeting contact bbs@bicsbusinessservices.com
www.bics.org.uk THESTANDARD Autumn 2016 13

Member News
We’re adjusting our pricing
As from 1 April 2017, there will be a small price increase across most of BICSc membership packages. This
adjustment will allow us to continue to develop new products and benefits for our members. Here are just
some of the new features we are working on for 2017:
• Our 2017 schedule of BICSc Roadshows, free to attend for all members
• Our biggest Annual Awards, Educational Programme and Exhibition event yet, at a brand-new location
• An enhanced online member directory for our Individual and Corporate members
• New training courses and workshops
The new pricing comes into effect on 1 April 2017. However, If we receive payment or a purchase order for your
membership by 31 March 2017, we will honour our current pricing.
You can find a list of our updated prices including VAT below.
Individual Membership
MBICSc* Individual Membership £63.00
ABICSc* Individual Membership £53.00
FBICSc* Individual Membership £67.00
Retired ABICSc* £26.50
Retired MBICSc* £31.50
Retired FBICSc* £33.50
Student Membership £10.00
CBICSc Membership £20.00
CBICSc Joining Fee £10.00
* Prices apply to existing members or
existing retired members only
Corporate Membership
Company turnover
£250,000 or under £298.00
Company turnover
£250,001 - £1,000,000 £506.00
Company turnover
£1,000,001 - £5,000,000 £960.00
Company turnover
£5,000,001 - £20,000,000 £1,515.00
Company turnover
£20,000,001 + £2,626.00
Corporate Membership
Joining Fees
Company turnover
£250,000 or under £110.00
Company turnover
£250,001 - £1,000,000 £200.00
Company turnover
£1,000,001 - £5,000,000 £364.00
Company turnover
£5,000,001 - £20,000,000 £606.00
Company turnover
£20,000,001 + £790.00
Please note prices will vary from the list above for international members located outside of the
United Kingdom who do not pay VAT.
If you have any questions about these adjustments, contact the Customer Support Team at
membership@bics.org.uk
14
THESTANDARD Autumn 2016
www.bics.org.uk

Corporate Members:
are you using the verified logo
on your website?
One of the excellent benefits of being a BICSc Corporate Member is the use of the
BICSc Corporate Member logo on your company stationary, marketing literature and
website, but are you using the correct version?
BICSc has partnered with technology company, Yoshki, to protect their membership logos online so that
only authorised BICSc members can benefit from using the logo on their website.
Corporate Members must only display the verified Corporate Member logo on their website, which
should look like the logo in the image. Any member who is found not using this version of the logo will be
contacted before further action is taken to have this removed.
If you are not using this version on your website currently please ensure the verified logo is installed
promptly.
Installing the Logo
You can add the BICSc Corporate Member logo to your website by following the instructions emailed
to you in the step by step guide. Add capital letters to Corporate Membership in the member
verification section.
What’s in it for you?
Member Verification - Your customers can easily identify and check that your corporate membership
with the Institute is genuine by clicking on the logo.
It’s safe and secure - Only authorised members can use the verified Corporate Member logo on their
website.
Easy implementation - It only takes 10 seconds to add the verified logo to your website. We will be
sending a copy of our step by step guide over the next few weeks by email. If you would like to receive
a copy sooner contact the Customer Support Team membership@bics.org.uk. For technical support
contact bics@yoshki.com
www.bics.org.uk THESTANDARD Autumn 2016 15

Important updates required for your new
Corporate Member directory
We will shortly be making some improvements to our Corporate Member directory on the BICSc
website. To help our customers find relevant company information more easily we are adding two
new search filters which will allow customers to search for Corporate Members by company type
and cleaning services offered.
In order for us to do this we require all Corporate Members to update their details and let us
know which company type they would like their profile to appear under as well as which cleaning
services their business offers.
If you are a corporate member we will shortly be sending you several emails with instructions on
how to update your details. If you do not complete this information we will not be able to highlight
your company profile on the BICSc website under the relevant sections, so it is very important that
you complete this information and return it to us promptly.
If you have any questions regarding this please contact: membership@bics.org.uk
Fellowship
nominations now
open
Nominations are now open until the end
of June for the award of ‘Fellowship’ with
the British Institute of Cleaning Science.
There are many people who go beyond
the ‘call of duty’ in their roles both
in work and on a voluntary basis.
The Institute has a number of such
individuals who provide extensive
services to the Institute in this way. The
Fellowship is our way of recognising
these members by making an award for
their support, activities and for going
the extra mile for the cleaning industry.
Keep up to date with the
latest news and offers
from BICSc
Did you know you can keep up to date with
the latest news, updates and offers from
BICSc on our website
and by following us on social media?
For the latest news visit www.bics.org.uk
Follow us on
For more details on the criteria and the
nomination form visit https://www.bics.
org.uk/fellowship-nominations-nowopen/
If you know any individuals who
are worthy of this accolade the
BICSc Council would welcome your
nominations. The final decision on the
awards will take place in July with
fellowships presented at the Annual
AGM in September.
If you have any news stories that you would
like to share with us on our website on social
media or even to feature in the next edition
of The Standard please send your stories to:
marketing@bics.org.uk