The Standard Issue 4 2022

TITLE, 

THE 

STANDARD 

SUB TEXT 

1St Para [BOLD] 

2nd Para [REG] 

EDITION 4 

2022 

WE LOOK BACK 

AT THE BICSc 

AWARDS 2022! 

INSIDE 

THIS ISSUE... 

A FLORENCE 

NIGHTINGALE 

MOVEMENT | P6 

IS AUTOMATED 

CLEANING REALLY 

VIABLE | P24 

THE BICSc 

ASSESSOR 

BULLETIN | P26 

BICS.ORG.UK 

NEWS EVENTS WORLDWIDE STANDARDS

03 THE CHAIRMAN’S UPDATE 

BY LORRAINE DAVIS MBICSc 

04 WELCOME TO AUTUMN! 

BY NEIL SPENCER-COOK MBICSc 

05 LESSONS, LEARNINGS & LEISURE 

BY DENISE HANSON FBICSc 

06 A FLORENCE NIGHTINGALE 

MOVEMENT BY 

KELSEY HARGREAVES LBICSc 

08 HOME SECRETARY’S 

COMMENTS BRANDED 

‘RIDICULOUS’ AND ‘OUT OF 

TOUCH’ 

11 COULD YOU BECOME A 

COUNCIL MEMBER? 

BY STAN ATKINS FBICSc 

12 A RETROSPECTIVE: AMAZING 

AWARDS WINNERS! 

21 WIPING THE SLATE CLEAN: 

A BETTER REPUTATION FOR 

THE CLEANING INDUSTRY 

BY JAMES MARSTON LBICSc 

22 YOUTH EMPLOYMENT: 

WE HAVE THE INGREDIENTS, 

LET’S START FOLLOWING 

A RECIPE. 

24 IS AUTOMATED CLEANING 

REALLY VIABLE? 

26 THE BICSc 

ASSESSOR BULLETIN 

27 MY CAREER IN CLEANING 

BY HAMID GHADRY 

29 BUSTING THE MYTHS OF 

BUYING IN BULK FOR MORE 

COST-EFFECTIVE, HYGIENIC, 

AND SUSTAINABLE HAND 

HYGIENE BY PAUL JAKEWAY 

30 A RECAP OF THE RIPPLE 

EFFECT CONTINUING THE 

SERIES OF ARTICLES 

ON WORKPLACE & DOMESTIC 

ABUSE BY FIONA BOWMAN, 

EIDA AMBASSADOR 

33 THE HYGIENE MANAGEMENT 

REVOLUTION 

34 BICSc TRAINING AS A TOOL 

FOR BETTER STANDARDS, 

SAFETY, RECOGNITION 

AND COMMUNICATION 

WITH KHANSAHEB 

FACILITY MANAGEMENT UAE 

36 THE NEED FOR CHEMICAL 

FIRST AID TRAINING 

39 SC JOHNSON PROFESSIONAL 

UNITES FOR UNIVERSAL 

HAND HYGIENE 

41 PRIVATE HEALTHCARE 

IS PEACE OF MIND 

42 WELCOMING 

OUR NEW MEMBERS 

THE STANDARD

INCREDIBLE ACHIEVEMENTS 

& EXCEPTIONAL STANDARDS 

OF EXCELLENCE WITHIN 

THE PROFESSIONAL 

CLEANING INDUSTRY WERE 

CELEBRATED AT THE 2022 

BRITISH INSTITUTE OF 

CLEANING SCIENCE 

(BICSc) AWARDS 

HOSTED BY 

MARTIN BAYFIELD | P12-17 

THE 

CHAIRMAN’S 

UPDATE 

- AUTUMN 2022 

BY LORRAINE DAVIS 

MBICSc 

As I look back over 2022, 

obviously the outstanding 

moment so far has been the death 

of our late Monarch, Her Majesty 

Queen Elizabeth II. I believe that 

no one would have known or 

experienced the rule of such a long 

serving and dedicated Monarch as 

Her Majesty. 

The Institute was founded in 1961, 

her late Majesty came to the throne 

in 1952. The Royal family and the 

nation are led by a new King, King 

Charles III. So, in fact, it’s a visible 

and emotional end of an era. 

Changes or ends of eras are not 

always this highly defined. In the 

time that I have been Chairman of 

the British Institute of Cleaning 

Science, I have seen and witnessed 

many subtle changes that have 

represented the passing of 

another era. 

For example, a black-tie event is the 

only event where you can be sure 

that most gentlemen are wearing 

a tie (at least at the beginning 

of the evening). Also, more and 

more staff enjoy the flexibility 

of hybrid working... except of 

course our cleaning operatives. 

Prior to the pandemic, there was 

minimal online training at BICSc, 

but now approximately 80% of 

our training is delivered online. 

The driver for this was obviously 

the COVID-19 pandemic. 

Whether due to outside factors 

or BICSc striving over the last 

ten years to remain relevant 

and up-to-date, things have 

changed subtly over time. With 

the introduction of CPSS in 

2012, there was a major change 

as COPC had remained more or 

less unchanged since the 1960’s. 

For example, we taught mopping in 

COPC as a figure of eight (Torvill 

& Dean method) but in CPSS, this 

updated to systematic overlapping 

passes (Carl McDermot method 

i.e., Lords Cricket Ground Head 

Groundsman). The reasons for 

this were a fundamental change 

in mopping equipment, e.g., 

flat mopping and the improved 

muscular skeletal technique. 

The complete rebranding of BICSc 

and the name change from BBS 

to BICSc Training & Services was 

fundamental in consolidating 

the change in our systems and 

processes. Not all changes can be 

traced back to a single event, but 

the Institute’s strength is in working 

with its members and suppliers and 

having a dedicated team of staff 

supported by the Council. 

Best wishes 

Lorraine 

LORRAINE 

DAVIS 

2 | 3

THE BICSc 

BULLETIN 

WELCOME TO THE 

AUTUMN EDITION! 

BY NEIL SPENCER-COOK 

MBICSc 

NEIL SPENCER-COOK 

Chief Operating Officer 

Well, I can safely say it has been 

a very busy quarter since we last 

published. It’s also been a time of 

celebration as the BICSc Awards 

took place which saw a much 

welcomed return to the 

exceptional evening event and 

also included an inspiring 

daytime conference. 

The Industry Insights Conference 

was well attended, and I would 

like to thank all the presenters 

who not only gave their prepared 

presentations but also responded 

to any queries from the audience on 

the day. This is not always the easiest 

part of the session, but everyone 

handled all the questions well and it 

was great to see interactive face to 

face participation again. 

We were fortunate to have some 

of our international centres 

represented at the event and it was 

rewarding to put faces to names and 

to meet in person rather than over 

a Teams call. 

In other news from HQ, the 

BICSc team have been busy with 

organising, assessing and verifying 

new candidates and centres. We’re 

especially delighted to feature some 

personal accounts in this edition 

where our customers recount 

their BICSc journey, the smiles 

saying an awful lot! 

THE STANDARD 

This quarter also saw an extended 

stay in Northern Ireland as we 

were asked to judge the inaugural 

Northern Ireland Cleaning Awards. 

The welcome by the participants 

was warm and professional and the 

only issue was in having to make a 

decision of who out of the cleaning 

operatives would win these fiercely 

contested awards. All was revealed 

during the evening celebrations, but 

we would just like to say that in our 

eyes every contestant we met was a 

winner. Their commitment and work 

ethic was of the very highest standard 

and their clients were rightly proud 

of them. 

We were also delighted to attend 

the Clean & Tidy Home Show, being 

provided with the opportunity 

to speak on the main stage. The 

welcome and the questions following 

this certainly offered a challenging 

and different slant on cleaning to our 

usual show audience. 

I hope you enjoy reading this final 

issue of the year. 

HERE IS BICSc ATTENDING THE 

CLEAN AND TIDY HOME SHOW. 

WE HAD LOTS OF DIFFERENT AND 

UNIQUE CONVERSATIONS AT OUR 

STAND, AS WELL AS GAINING A 

LOT OF INSIGHT INTO THE PUBLIC 

MINDSET ON CLEANING.

LESSONS, LEARNINGS 

AND LEISURE: 

APPLYING CLEANING 

METHODS AT HOME 

BY DENISE HANSON 

FBICSc 

Our recent attendance at the 

Clean & Tidy Home Show made 

me think in more detail about the 

cleaning methods that I use not 

only in the workplace but also 

within my home. 

For example, when cleaning the 

bathroom I do use a bucket of 

cleaner disinfectant solution 

to clean my cloths, I also have 

different cloths for the toilets 

to those I use for the sink, bath 

and shower – this method is so 

ingrained by years of using it 

professionally, I automatically use 

it for home – it’s quick, effective 

and efficient so why wouldn’t I? 

One of the panel members at 

the Clean and Tidy Home Show, 

Faye, made a very valid point in 

her responses that we should 

treat cleaning at home more 

professionally and set ourselves 

a time limit – allocating time for 

the cleaning so that our time off 

can also be allocated to more 

leisurely pursuits. It did resonate, 

as often one cleaning task can lead 

to another and before you know 

where you are you’ve spent a whole 

day off cleaning the house! 

So which commercial cleaning 

methods can be applied at home? 

Realistically most of them, after all 

vacuuming is vacuuming, does it 

matter whether it’s an office or a 

living room? 

Damp wiping is probably the easiest 

way to clean most surfaces and the 

use of microfibre can reduce the 

time taken without compromising 

the quality of the clean. 

The recommendations I would 

make for cleaning at home are: 

1. Employ colour-coding - 

You really don’t want to 

clean your kitchen with a 

cloth that previously 

cleaned the bathroom. 

2. Understand the PPE 

requirements of the products 

you choose to clean with, 

chemical accidents don’t 

only happen at work! 

3. Minimise cleaning products. 

Microfibre usage helps 

with this but by choosing 

a multi action product you 

can minimise storage and 

the conflicting scents of 

the product ranges. 

4. Allow the products the 

relevant contact time, 

this means the product 

does the hard work so 

you don’t have too. 

5. Always clean from clean 

to dirty – this minimises 

the chance of cross 

contamination. 

6. Set a time limit for cleaning, 

don’t let it run away with 

all your free time. 

7. Look back at what you 

have achieved and enjoy 

the fruits of your labour. 

I hope these top tips help. All that’s 

left to say is that I’m looking forward 

to the next Clean and Tidy Home 

Show and what other learnings 

I can glean! 

DENISE HANSON 

Head of Technical Services 

4 | 5

A FLORENCE 

NIGHTINGALE 

MOVEMENT 

BY KELSEY 

HARGREAVES LBICSc 

In the past couple of months, 

I have had the pleasure of 

attending a couple of great 

healthcare conferences. 

In early September, myself and 

Samantha Willson MBICSc 

attended the AHCP conference 

as exhibitors and spoke with so 

many different professionals 

from all parts of the healthcare 

industry. Although myself and 

Samantha were kept busy on 

the stand talking, we did get 

to participate and watch some 

talks. I was very happy to see 

that a lot of the information 

being shared was around 

training and the importance 

of training in cleaning for the 

healthcare sector. 

Again in late October I enjoyed 

attending the Infection 

Prevention Society's (IPS) annual 

conference in Birmingham, and 

again, I saw the same theme: 

TRAINING! 

KELSEY HARGREAVES 

Assistant Technical Specialist 

THE STANDARD

THE FLORENCE NIGHTINGALE HANDY GUIDE 

TO HAND WASHING AND HEALTHCARE 

To add to the care capacity during 

the COVID-19 pandemic in the UK, 

plans were made to adopt temporary 

hospital spaces for those in need 

of COVID-19 related treatment; 

Nightingale Hospitals. 

The inspiration around this name 

was no other than Florence 

Nightingale, known as the founder 

of modern nursing. In addition 

to her incredible work on data 

analysis of patient needs, education 

for the less advantaged in society 

and her reformation of Victorian 

workhouses, Florence Nightingale 

is renowned for her outstanding 

work on healthcare cleanliness and 

the importance she played in the 

increased adoption of hand hygiene. 

In the National Standards of 

Healthcare Cleanliness, the 50 

elements show us that clinical teams 

are recommended as the responsible 

group for the cleanliness of some 

of the elements. Doctors, nurses, 

HCAs are all trained in how to give 

excellent care to patients, but they 

are not, for the most part, trained in 

how to clean correctly or effectively. 

Whether in healthcare or not, if 

anyone is asked to, or is expected to 

be responsible for the cleanliness of 

an element, it is imperative that they 

are effectively trained in how to do 

so. 

Included in training, but worth 

mentioning in its own right is hand 

washing! Every talk I attended at 

the IPS conference talked about 

training in hand hygiene and how 

although we seem to be getting 

‘back to normal’ in everything 

else, we need to continue to drive 

education in correct hand hygiene. 

Whether you use a UV glow 

machine, assessment based training 

or virtual training, hand hygiene 

education is imperative to the safety 

of your cleaning operatives, users 

of your facility and even you. Don’t 

just believe me, dozens of infection 

prevention specialists agree! 

It has been a pleasure watching how 

healthcare cleaning professionals 

and infection control specialists are 

starting to shout about the same 

important issues in the industry. 

Let’s re-boot a Florence Nightingale 

movement, real care doesn’t just 

mean a comfortable bed and a nice 

meal, it means giving the patient 

treatment in a clean environment. 

The only way we are going to 

do that is if all those that are 

responsible for the cleanliness of 

a facility are trained to clean safely 

and effectively. 

HOW CAN YOU START? 

Why not start by visiting our 

virtual training suite? 

In line with healthcare practice, 

at BICSc we offer healthcare 

based units which teach a 

candidate to clean in an 

effective and safe manner: 

▪ 14 BICSc Healthcare 

Base Units 


Additional Units 


Specialist Units 

In addition to these new 

42 Healthcare skills, we offer 

Cleanlogic qualifications that are 

each certificated within BICSc 

standards. This training is not 

only applicable to the cleaning 

operative, but should be utilised 

by all that have responsibility for 

the cleanliness of an area. 

We even offer A FREE COURSE 

in hand hygiene that is certificated, 

anyone can do it; cleaning 

operatives, doctors, porters, nurses, 

administrative assistants and more! 

We need to hold up our half of 

healthcare! Be the change you 

want to see. 

#BeBICSc 

6 | 7

HOME SECRETARY’S 

COMMENTS BRANDED 

‘RIDICULOUS’ AND 

‘OUT OF TOUCH’ 

The British Cleaning Council (BCC) has branded the Home 

Secretary Suella Braverman’s comments about reducing 

migrant workers entering the country as ‘ridiculous’, 

‘completely out of touch’ and ‘divorced from reality’. 

The £59 billion a year cleaning, 

hygiene and waste sector has been 

suffering from severe staff shortages 

since a tightening of immigration 

rules last year aligned with cleaning 

and hygiene professionals being 

incorrectly labelled as unskilled, 

making it more difficult for overseas 

workers to join the industry. 

The BCC has been calling for 

Government to recognise the vital 

work of sector staff and help with 

the recruitment crisis in the sector, 

which is one of the ten biggest 

industries in the country, for over 

a year without success. 

With COVID cases rising nationally, 

the UK heading into the flu season 

and monkeypox cases already 

prevalent, the industry body has 

warned the crisis could hamper the 

nation’s 1.47 million cleaning staff 

from carrying out their vital, frontline 

role of keeping hospitals, schools, 

supermarkets and other public 

buildings virus-free. 

The Home Secretary recently told the 

media that Britain had too many lowskilled 

migrant workers and numbers 

needed to be reduced. 

BCC Chairman Jim Melvin said: “I was 

appalled to hear these ridiculous and 

completely out of touch comments 

from a Home Secretary. They are 

completely divorced from the reality 

that industries like ours face with 

huge recruitment problems. 

THE STANDARD 

“Putting more 

restrictions on workers 

entering the country 

when there already aren’t 

anywhere near enough UK 

nationals coming forward to fill 

the mass vacancies is absurd. It 

also seems very surprising from 

a politician whose own family, I 

believe, were migrants, to pursue 

such a short-sighted policy. 

“In the healthcare sector, cleaning 

staff are close to breaking point 

trying to keep facilities virus-free 

and throughout the industry we are 

struggling to maintain the standards 

needed to keep the public healthy, 

safe and well because of the number 

of vacancies. 

“With the risks posed by 

Coronavirus, flu and monkeypox 

increasing, I dread to think what 

could happen over the winter. The 

lack of staff could affect hygiene 

standards, and who knows, it could 

arguably put some people’s lives 

at risk. 

“I truly hope that is not the case, but 

the Government should consider 

themselves pre-warned and surely 

we have to learn lessons from 

the last few years. The industry is 

desperate for the same kind of help 

that other sectors have received but 

the Government is not listening. 

“It has classified cleaning staff as 

unskilled but, in fact, the sector’s 

skilled and professional personnel 

perform a vital, frontline role that 

needs to be recognised. Strangely, I 

don’t recall Mrs Braverman decrying 

the unskilled nature of our brave 

colleagues over the last few years. It 

would appear that yesterday’s heroes 

are today’s unskilled and unwanted.” 

The Government’s own figures state 

that there are 1.26 million vacancies 

more than people to fill them. 

The cleaning and hygiene industry 

has traditionally depended on 

employees of all nationalities, with 

Labour Force Survey figures from 

2020 showing that 20 percent of 

the cleaning and hygiene industry 

workforce nationwide were from 

overseas, rising to 55 percent 

in London. 

But following the new rules 

brought in by the Immigration Act 

in 2021 and Brexit, many foreign 

nationals working in the industry 

left the country. UK nationals have 

traditionally not joined the industry 

and so vacant positions are proving 

difficult to fill. 

While other sectors, such as poultry, 

truck driving and fruit picking have 

all received Government help due 

to recruitment issues, the cleaning 

and hygiene sector has not received 

Government assistance.

COULD YOU BECOME A COUNCIL MEMBER? 

BY STAN ATKINS FBICSc 

Next year in 2023, there will be a Council election for individual representatives. 

The main purposes of Council are: 

To represent the 

interests of members 

To monitor delivery of 

the agreed Strategic Plan 

To represent and 

share the ethos of 

The British Institute 

of Cleaning Science 

To be eligible to join Council as an 

individual representative, you must 

have had three years continuous 

membership and be a fully paid-up 

member of the Institute. Individual 

members are elected to Council by 

the individual members that have 

voting rights. This is done by means 

of an independently managed ballot 

carried out by UK Engage. Individual 

Council members are elected for a 

period of three years at which point 

they may stand for a further term. 

The maximum number of years an 

individual member can serve is nine 

years, i.e. three terms. 

Next year there will be four potential 

vacancies for individual members. 

If you wish to stand for Council, 

provided you have met the criteria, 

you will need to provide a passport 

size photograph and a 200-word 

submission including what you 

believe are the attributes you can 

bring to this important role, you will 

also need to confirm that you are 

eligible to stand as a director. 

As far as Corporate Member 

representatives are concerned, 

they represent the interests of the 

Corporate membership. Corporate 

members are appointed by Council, 

the company concerned must 

have been a Corporate member 

for three years and the individual 

representative must be a member in 

their own right with valid voting rights. 

The Institute encourages applications 

from all sectors of the industry, from 

operative to manager, the wider 

the range of representation of the 

industry the better. 

What would be the expected 

commitments to Council? 

1. To be engaged with the Institute 

via all channels of communication 

so that you are aware of current 

events, developments, and 

changes to the Institute. 

2. You will be required to attend 

five meetings a year (two of 

which will be held via Teams and 

three which will be held faceto-face), 

currently the face-toface 

meetings are held close to 

Birmingham Airport. 

3. All elected members will be made 

Directors of the Institute during 

the time they serve on Council; 

therefore, they will be subject to 

the Companies Act 2006. 

If your organisation uses the logo supplied when you join or renew on your company’s website, any 

visitor who clicks on this will be taken to the YOSHKI verification page, which validates that you are a 

paid-up member of the Institute. Although this is vitally important, only a small percentage of members 

use this facility. The number of spurious logos and people who claim to be corporate members are 

increasing yearly, so by using our correct logo/branding, you are protecting your investment. 

10 | 11

A RETROSPECTIVE! 

AMAZING 

AWARD 

WINNERS! 

Incredible achievements and 

exceptional standards of excellence 

within the professional cleaning 

industry were celebrated at the 

2022 British Institute of Cleaning 

Science (BICSc) Annual Awards. 

Our annual awards are a highlight 

of the cleaning calendar and 

proved as popular as ever this year 

with everyone who attended the 

glittering event. 

Celebrating the exceptional 

standards and leading lights of the 

global cleaning community were 

guests from across the industry 

who attended the glamorous black 

tie event, which was staged within 

the sumptuous surroundings of The 

Forest of Arden Marriott Hotel & 

Country Club. 

Widely regarded as the one of the 

industry’s leading annual awards 

events, the prestigious evening was 

hosted by TV presenter and former 

England international rugby player 

Martin Bayfield. 

THE STANDARD 

The celebrity host announced the 

winners of a range of accolades 

awarded at the ceremony, which 

had been preceded by the Industry 

Insights Conference held earlier in 

the day. 

Neil Spencer-Cook, Chief Operating 

Officer at BICSc, said: 

“We were delighted to 

once again be able to 

recognise and reward the 

outstanding achievements 

of those operating 

within the professional 

cleaning industry. 

“Our annual awards 

provide the perfect 

opportunity to shine a 

spotlight on the deserving 

winners and honour 

industry excellence. The 

standard of entries this 

year was exceptional and 

we congratulate those 

who received accolades 

for their excellent work 

within the sector.”

Prior to the awards evening event, 

delegates attended the Industry 

Insights Conference which was 

staged in The Arden Suite where 

exhibitors included: 

• CITATION 

• DEMENTIA UK 

• RUBBERMAID 

• TOMORROW'S 

CLEANING 

• BCC 

• RAMS 

• PARAMEDICS R US 

• SC JOHNSON 

PROFESSIONAL 

• MAPA SPONTEX 

• TORK 

• NUFFIELD HEALTH 

• ISS 

• WORSHIPFUL COMPANY 

OF ENVIRONMENTAL 

CLEANERS 

The knowledge sharing conference 

covered a range of impactful industry 

issues, leading trends and topics. 

A HR Legal Update: Supporting 

your business and employees was 

led by Gillian McAteer, Director of 

Employment Law at Citation. The 

topic of youth employment in the 

UK was the focus of BICSc Kelsey 

Hargreaves who focused on the 

problems facing young people 

looking for employment, especially 

within the cleaning industry. 

Other highlights included A survivor’s 

story led by Fiona Bowman MBA 

CIWFM FCMI who highlighted how 

employers can make a difference and 

provide support for members of staff 

who are affected by domestic abuse. 

The evening’s proceedings got 

underway with a sparkling drinks 

reception which allowed guests to 

mingle and network prior to the 

awards ceremony getting underway. 

Stan Atkins, Group CEO, welcomed 

guests to the awards event with 

winners announced during 

the evening. 

Amongst the award winners were 

the University of Northampton, 

who were presented with the 

Outstanding Corporate Member 

of the Year award with the judges 

acknowledging: “The University of 

Northampton holds everything that 

BICSc stands for at the heart of its 

practice. It is clear the service is run 

with staff safety and fulfilment as the 

biggest priorities.” 

For the second successive year 

the Excellence in Training & 

Assessment (International) 

accolade was presented to Emrill 

Services LLC with judges’ comments 

highlighting how “Emrill shout 

about the importance of training, 

the achievement of their team 

and creating a safer working 

environment for everyone”. 

New for 2022 was the inaugural 

award of Outstanding Client 

Commitment by a cleaning operative 

which was won by Donna Harris 

of the University of Northampton. 

Judges comments highlighted how 

“Donna’s commitment to the client 

underpins everything that she does. 

Donna is a fantastic advocate of this 

amazing industry… the standard of 

her work was incredible”. 

Other winners of the night included 

Rhys Goddard of Vinci Facilities who 

received the Outstanding Candidate 

of the Year accolade with judges 

paying tribute to how “Rhys has 

come over many personal difficulties 

and a time of adversity managing 

to gain invaluable qualifications, 

increase his working hours and just 

recently has used his learned skills 

and qualifications to be promoted”. 

12 | 13

AMAZING AWARD WINNERS! 

THE CHAIRMAN’S AWARD 

MIKE FLETCHER 

THE ERIC HILL AWARD 

COLM McGRATH 

THE BICSc INTERNATIONAL AWARD 

ANDREA YOKO 

COMMITMENT TO BICSc TRAINING 

WITHIN HEALTHCARE 

2GETHER SUPPORT SOLUTIONS LIMITED 


WITHIN EDUCATION 

THE STANDARD 

UNIVERSITY OF YORK 


WITHIN DAILY COMMERCIAL CLEANING 

PRINCIPLE CLEANING SERVICES LIMITED

OUTSTANDING CORPORATE 

MEMBER OF THE YEAR 

UNIVERSITY OF NORTHAMPTON 

EXCELLENCE IN TRAINING 

& ASSESSMENT (UNITED KINGDOM) 

VINCI FACILITIES 

EXCELLENCE IN TRAINING & 

ASSESSMENT (INTERNATIONAL) 

EMRILL SERVICES LLC 

ASSESSOR OF THE YEAR 

TINA MEMORY, 

LONDON BOROUGH OF HOUNSLOW 

OUTSTANDING CLIENT COMMITMENT 

BY A CLEANING OPERATIVE 

DONNA HARRIS, 

UNIVERSITY OF NORTHAMPTON 

OUTSTANDING CANDIDATE OF THE YEAR 

RHYS GODDARD, 

VINCI FACILITIES 

14 | 15

THE STANDARD

AWARD 

EVENT 

RAISES 

GENEROUS 

DONATIONS 

FOR CHARITY 

Generous guests at the event once 

again helped to raise hundreds 

of pounds for charity. A fantastic 

£1,600 was raised on the awards 

night via the charity raffle which 

the BICSc office boosted by a 

further donation of £500 which 

was pledged instead of sending 

out Christmas cards. This took 

the terrific total raised for the 

chairman’s chosen charity, 

Dementia UK, to £2,100! 

There was a plethora of prizes up for 

grabs including: 

• SILVERSTONE 

DRIVING EXPERIENCE 

• WARNER’S GIN HAMPER 

• SIGNATURE 

CHOCOLATE CABINET 

• A LA CARTE LUNCH 

AT RESTAURANT 

GORDON RAMSAY 

• OONI FYRA 12, WOOD 

PELLET PIZZA OVEN 

• £300 GIFT VOUCHER 

FOR TOM KERRIDGE'S 

THE HAND & FLOWERS 

RESTAURANT 

• LAND ROVER DRIVING 

EXPERIENCE (HALF DAY) 

• £200 GIFT VOUCHER 

FOR AN EVENING OF 

THEATRE AT THE RSC 

(STRATFORD-UPON-AVON) 

Following the awards presentation 

ceremony guests took to the dance 

floor with entertainment provided 

by Tailor & Co, a three-piece 

band who provided a mix of live 

entertainment and DJ sets to ensure 

the entertainment continued in style. 

Neil Spencer-Cook added: “We 

would like to thank all of our 

fantastic sponsors for supporting the 

2022 Annual Awards which were a 

resounding success. The evening was 

fantastic and we’ve had excellent 

feedback from those who were able 

to attend and celebrate the cleaning 

community’s stars of 2022. We look 

forward to next year’s event!” 

A date for your diary: The BICSc 

Awards 2023 will be taking place 

on Thursday, 21st September 2023 

at the Forest of Arden Marriott 

Hotel & Country Club. Keep an eye 

on our website for sponsorship 

opportunities, applications for the 

awards and tickets. We look forward 

to welcoming you in 2023. 

16 | 17

WIPING THE SLATE CLEAN: 

A BETTER REPUTATION FOR 

THE CLEANING INDUSTRY 

BY JAMES MARSTON 

LBICSc 

How much longer can we as a 

sector operate in today’s market? 

Battling to make contracts 

profitable, fighting off the 

competition, paying our staff 

in many cases minimum wages, 

as well as work in a sector with 

a reputation as a last resort 

employer widely considered to 

have little or no opportunities. 

Some may see this as a harsh 

description eclipsing all the good 

work we do but these observations 

are regularly quoted to me. No one 

wants the current status quo. The 

solution is not purely down to the 

cleaning sector but our clients, and 

society as a whole. Tough to change 

the world but not impossible. 

What could some of these changes 

be? Firstly, a consulted and agreed 

sector-wide plan for positive 

change with long term objectives 

would be a good start. 

A mindset change of the general 

public and Government about 

the value of our people and their 

contribution to society would be 

most welcome. Especially covering 

how working in our industry has 

health benefits through regular 

physical activity, which might be 

news to many. 

Skilling all our frontline 

teams on induction and beyond 

recognising time served 

experience, their progress and 

increased contribution to the 

business through pay. I know that 

some companies already do this, 

but a significant percentage of 

businesses do not. 

The hope for UK recommended 

remuneration levels or increased 

benefits. Perhaps incentives 

backed by the sector for time 

served skilled operatives, 

including those promoted to team 

leaders and supervisors. Some 

organisations do this already to 

great effect. All clients, building 

owners and service providers 

could be stakeholders in its 

design. Instead of fighting for new 

contracts based on squeezed costs, 

it’s in fact quality that could be the 

winning factor. 

What would our rebranded 

cleaning sector look like? For 

cleaning operatives it’s a place to 

keep working and not a stepping 

stone to something better. A 

solution to secure household 

income and not the last choice in 

people’s minds. 

JAMES MARSTON 

Training and Support Specialist 

Recognition in pay for new skills 

gained and value to the clients 

and service providers. A career 

for those who want one with 

clear achievable steps to greater 

responsibility. 

For employers and clients, a 

consistent service, considerably 

higher staff retention rates. Skills 

training for staff in the long term 

not on recruitment and induction 

to replace existing human resource. 

Less churn means lower costs and 

closer partnerships. 

Greater recognition by the public 

as an essential service for all with 

better terms and conditions, a 

bright future for its employees and 

happy customers! 

Of course, we all want this and 

there are other barriers and 

influences organisations and the 

sector must tackle to win. 

A conversation with sector leaders 

and organisations would be a good 

place to start. I for one would do all 

I can in support of positive change 

for us all.

YOUTH EMPLOYMENT: 

WE HAVE THE INGREDIENTS, 

LET’S START FOLLOWING A RECIPE. 

Six years ago when I first moved 

out into my own place, I was 

living off the bare minimum. Like 

many 18 year olds, my money was 

spent on “socialising” or obscene 

Amazon Prime orders instead of 

on nutritious meals. I remember 

talking to my grandma on the 

phone one day about what I had 

had to eat the night before, 

“That’s right Grandma, cheesy 

scrambled egg and bacon followed 

by a bowl of plain pasta”. 

After laughing, she stopped and 

said, “Why didn’t you just make 

something nice like a carbonara?” 

What was she not grasping? 

I only had pasta, bacon, some 

cheese and an egg … not a 

Schwartz carbonara mix in sight. 

I have since learned (been made 

to look up the recipe) that you 

can make carbonara with pasta, 

bacon, some cheese and an egg, 

who knew? 

In the last issue of The Standard 

I wrote about youth employment 

within our industry, about 

shouting about ourselves more. 

At the BICSc Exhibition and 

Industry Insights Conference 

I spoke about what we are missing 

as an industry when it comes to 

youth employment. 

SO HERE IT IS, A FIVE-STEP STARTER RECIPE FOR 

GETTING ON TRACK WITH YOUTH EMPLOYMENT: 

1. UNDERSTAND THE NEEDS 

OF YOUNG PEOPLE AND BE 

ACTIVE IN RESPONSE 

One of the best ways you can 

start to understand the needs of 

young people is by researching 

the struggles facing young people 

today. The Youth Voice Census was 

published on the 6th September 

2022. The census is the biggest 

collection of youth voice and 

insight in the UK. It provides a 

unique understanding of the 

experiences young people are 

having in the systems around them. 

READ IT HERE 

The statistics that came from the 

youth voice census are invaluable, 

and should be utilised by potential 

educators and employers to create 

a better environment for the young 

people they currently work with, 

look to employ or young people 

they wish to retain. 

2. LEARN WHERE TO SHOUT 

IN THE RIGHT PLACES 

We are very vocal as an industry 

in our own media setting. We have 

many industry magazines, social 

media accounts and events that push 

opportunities, as well as development 

programmes and innovations that 

we have to offer. But we also need to 

question whether this is something 

that young people outside of the 

industry actively know about. 

To get our new generation, we need to 

go to the places where young people 

are looking. It’s researching where 

schools, colleges, universities and local 

governments are pushing younger people 

to apply for careers, and understanding 

what support is there for them. 

Become not only an option for the 

new generation, but a known option. 

I did not lack the core 

ingredients I needed for 

a carbonara, I lacked the 

understanding of how to make 

a carbonara. I just needed some 

steps to follow to reach the 

end product. We as an industry 

do not lack the tenets of great 

employment, opportunity and 

careers, we just do not understand 

how to utilise what we have to 

welcome the new generation of 

cleaning professionals. 

THE STANDARD

3. LEARN TO SHOUT POSITIVELY 

We need to speak positively about 

our experiences. Change the 

dialogue per se. In my previous 

article, I gave you my reasons why 

I stayed in the industry. Share your 

own stories, utilise your reasons as 

reasons to onboard people! 

Share pictures of your incredible 

teams, show the family you have in 

your business. Show the exciting 

parts of the careers we have! 

4. SPEAK THE SAME LANGUAGE 

Ever read a job advert and thought, “I 

have no idea what that means, I’m not 

applying”, because I certainly have. 

We can be seen to be an innovative, 

intelligent industry without the 

overuse of technical jargon. There 

is a lot more intelligence in making 

harder information accessible than 

what it is to simply use technical 

jargon with no explanation. Read 

your job adverts! Does it contradict 

itself or are you offering full training 

but explaining the job in language 

the applicant will only understand 

after their training with you? 

And of course, the other side of this 

is that we need to understand the 

youth, and how the information 

they are equipped with to help. It’s 

understanding the school grading 

systems of younger people and the 

educational financing available to 

them. Only this way can we change 

our approach to the younger 

generation and advertise 

appropriately. 

5. UTILISE OUR EXPERIENCE AS A 

TOOL OF DEVELOPMENT, NOT 

AS A SEPARATION TOOL 

It is clear that at the age of 24 I am 

not going to have the experience 

of many of you reading this article. 

Should I be penalised for that? 

Absolutely not. Do I respect each of 

you for the hard work you have done, 

yes. Do I look up to you all as role 

models for my career in the industry, 

completely. Should I be made to feel 

inferior because my age means I have 

a lot less experience: No. 

I have been fortunate to work 

with and under some of the best 

managers I could have asked for. 

My growth and development has 

come from their ability to share their 

experiences with me and allow me 

to develop on from the lessons they 

have learned, instead of allowing 

me to partake in the same struggle 

when they know what the outcome 

is going to be. 

The age-old paradox of needing 

experience for a job but not being 

able to get experience is still very 

much a prevalent issue in our 

society. Why not change 

that? Understand and 

utilise your experience 

effectively. 

There is indeed a lack of experience 

in youth, a lack of experience in 

those applying in our job market. 

The politics of our industry, the 

struggle, the development, the time 

you have had in the industry are 

just some of the factors which have 

given you invaluable insight and 

experience. 

But… experience is not what 

happens to you, experience is what 

you do with what happens to you. 

Share your experience and utilise 

the knowledge you have from it for 

the greater good. 

Remember, your greatest struggles 

can be someone else’s greatest 

strengths. 



22 | 23

IS AUTOMATED CLEANING 

REALLY VIABLE? 

Cleaning standards and 

expectations have changed since 

the Pandemic. We rely on cleaning 

operatives to keep spaces clean 

so that we can stay healthier. 

Although our standards have 

changed, staffing levels have 

not, with a severe downturn in 

availability since Brexit. It's an 

ongoing topic of conversation 

and one that doesn't seem to be 

changing anytime soon. 

FM companies, and the like, must 

devise better solutions to these 

more rigorous standards, high staff 

turnover and shortages, but what 

are the realistic options? 

Cobotics (collaborative robotics) in 

cleaning have been more prevalent 

over the past year or two than ever 

before. And where there seemed 

to be a fear of robots taking human 

jobs, we actually see benefits over 

the longer term. By no means do 

we want to replace that human 

element in cleaning, as there is 

still so much robotics can't do, but 

we want to help reduce mundane, 

repetitive tasks which take up so 

much time. 

Alleviating the laborious nature of 

vacuuming, mopping and scrubbing 

means operatives can hit their 

daily targets of deep cleaning, 

touch-point cleaning and sanitising, 

all while monitoring a fleet of 

cobots. As technology and features 

improve, and ROI is possible in 

as little as 18 months, having a 

robotic team member looks more 

attainable as pressures grow. 

So what are the options on the 

market? The most prominent brand 

in the UK is Lionsbot, producing 

a line of high-quality, easy-touse 

automated cleaning robots. 

Lionsbots' newly launched R3 

Scrub at Interclean in Amsterdam 

has increased interest in cobotics 

since its arrival in May 2022. 

THE STANDARD 

A large FM company has already 

deployed R3s within healthcare 

centres and corporate offices. As 

a more compact version of the 

LeoBot, the R3 is super quiet and 

super efficient, scrubbing up to 1200 

square metres per hour. It's also 

perfect for dust mopping and can 

diligently clean 1800 square metres 

per hour. Controlled manually or 

through the app, an operative or 

manager can monitor and command 

each machine remotely. 

Additionally, the R3s low water 

usage at just 6l per hour means there 

is no overuse of water. With the UK 

seeing massive droughts this year 

which are expected to last well into 

2023, it's a resource we need to 

save. Reservoirs across the country 

continue to be at lower levels than 

usual. Nearly half of reservoirs were 

classed as exceptionally low for the 

time of year, with total stocks at 52% 

of total capacity on 20 September. 

Hospitals across the UK have widely 

adopted LeoBots into their cleaning 

regiments, and there are currently 

25 deployed in a healthcare setting. 

The LeoBots fall into Lionsbot's 

mid-sized range of cobotic 

machines and have been delighting 

patients young and old with their 

personalities. But on a serious note, 

the LeoBots allow operatives more 

time to handle touch-point cleaning 

and cross-infection control, with 

the cobots dealing with large open 

areas such as corridors. 

Certainly, your biggest option in 

automation is the Rex. This monster 

machine comes equipped with 

200m Lidar coverage, 10-hours 

runtime, 81cm cleaning width 

and up to 80kg of brush pressure. 

Rex can conservatively clean 

1700 square meters per hour and 

has been installed in two major 

logistics and distribution sites and 

a prominent London-based airport. 

The scale and nimbleness at which 

Rex can clean is truly a sight 

to behold. 

On a smaller scale, robotic 

disc vacuums are becoming 

commonplace not only domestically 

but within commercial settings. 

Travelodge, one of the largest 

hotel chains in the UK, completed 

a rollout to all 579 of their hotels, 

of 7,500 robotic vacuums, between 

July and September 2021, to clean 

44,000 rooms daily. As it stands, this 

is one of the largest mobilisations of 

automated cleaning equipment the 

UK has seen. 

Travelodges' decision to introduce 

robotics was driven by the need 

to relieve its housekeeping staff 

of very time-consuming work 

and improve its sustainability as 

a company. Each RoboVac uses 

600 watts of power compared 

with 1,200 watts for a traditional 

vacuum cleaner and are bagless. 

The simple change cuts down on 

waste, and staff love them—it is 

seen as a win-win solution for more 

efficient cleaning while supporting 

the sustainability of our planet. 

The future of cobotic cleaning looks 

very bright, and with good reason. 

Some of the biggest companies 

in the UK, in both the Public and 

Private sectors, are embracing 

cobotics to solve problems. 

Whether you are facing staffing 

issues, want to improve health, 

need to streamline costs or focus on 

sustainability, cleaning automation 

is proven to work—integration is 

not only possible but viable. 

WANT TO KNOW IF CLEANING 

AUTOMATION AND COBOTICS 

WOULD WORK WITHIN 

YOUR FACILITY? 

PLEASE CONTACT OUR 

FRIENDLY KILLIS TEAM ON 

0114 269 86 86 

OR 

EMAIL SALES@KILLIS.CO.UK

24 | 25

THE BICSc 

ASSESSOR BULLETIN 

As we are now over halfway 

through 2022, we hope you are all 

returning to a new normal. 

We expect that many of you will be 

training candidates again and we 

would like to take this opportunity to 

put together an Assessor bulletin and 

provide you with more information 

on the BICSc Assessor App. We 

hope that this is a useful guide when 

submitting assessments and that you 

find this information helpful in your 

role as a BICSc Licensed Assessor. 

We want to reduce the number 

of queries raised which will result 

in your cards being delivered in a 

timely manner. We are always here 

to help and if you have any questions, 

please do not hesitate to contact 

your BICSc Customer Co-ordinator. 

When you submit a Licence to 

Practice assessment (via the app or 

via email), we ask: 

• You complete each field accurately 

and that you provide an email 

address and phone number for 

the candidate. The contact details 

provided must be for the individual 

and not the assessor or company. 

We request this because, once the 

candidate’s details are registered, 

we can keep them updated with 

anything related to BICSc and we 

can contact them following their 

free year of individual membership 

to check if they wish to renew. 

• If the candidate is renewing their 

Licence to Practice, please provide 

their candidate ID (this is the 

candidate’s membership number) 

so we can update their record. 

• If all cards are to be delivered to 

an alternative address to that of 

your scheme co-ordinator, please 

ensure that the delivery address 

section is completed and correct. 

• It is mandatory to provide a 

photo. We do ask that you send 

a head and shoulders photo of 

THE STANDARD 

the candidate facing forward 

and for this to be good quality. 

We cannot accept photos where 

the candidate’s face is covered 

unless the covering is for religious 

reasons and that the photo is not 

modified with filters. 

• When submitting via the app, 

you can continue to submit 

assessments for up to a maximum 

of 3 months before you are 

required to submit a purchase 

order/provide payment in order 

for the skills cards to be produced. 

• All assessments submitted via 

the app must be completed live. 

We regularly check the timings 

of assessments submitted. The 

reason we do this is so we can 

ensure that the assessments 

being carried out meet the 

BICSc Standards. 

• We cannot accept assessments 

where the assessment date is 

older than 6 months. 

• We no longer accept 

handwritten forms. All Licence 

to Practice and CPSS Skills 

forms being submitted via email 

must be completed electronically. 

This reduces the amount of 

spelling errors made. 

We hope that you have all been able 

to use the CPSS Assessor App even 

if you haven’t used it for submitting 

assessments yet. We know from 

our own experience that it is easy 

to use and is a more efficient way 

of submitting the assessments 

because you do not need to 

scan and email the paperwork 

and photos to us. You are also 

able to save the assessment 

straightaway. Once submitted, 

you will receive an automated 

email which notifies you of the 

assessment submitted. 

We are happy to receive feedback 

as we know that there will always 

be room for improvement and have 

already made updates to the app to 

make it even more user friendly. 

To guide you through how to get 

the best out of the app, we have 

developed a free course for assessors 

which gives you lots of useful hints 

and tips and provides you with all 

the information you require. 

www.bbs-virtual-training.thinkific. 

com/courses/cpss-assessor-appuser-guide 

If you have any questions or require 

any assistance with getting started 

with the BICSc App, please let your 

BICSc Customer Co-ordinator know 

who will be pleased to help you. 

We are here to help and 

support you so please call us on 

01604 678 711 if we can be of 

any assistance. 

TERESA SACCO 

Customer Support Co-ordinator 

SARA HOLT 

Team Leader Customer Support

MY CAREER IN CLEANING 

BY HAMID GHADRY 

FBICSc 

I began my career in the cleaning 

industry almost by chance. Having 

spent two years in the army as 

corporal immediately after college 

graduation, I initially started work 

in a bank. First as a cashier and then 

as a clerk in a clearing house dealing 

with incoming cheques, which was 

only supposed to be a temporary job. 

I remember leaving the bank and on 

my first day as a cleaning operative, I 

was inducted, issued with a fresh full 

uniform and introduced to staff and 

working areas. 

Luckily my new employer was a 

BICSc approved training centre and 

I was put through COPC stage 1 and 

2, which is now CPSS. It was not a 

case of you standing around with a 

mop, this end for holding and that 

end on the floor for mopping, 

which I appreciated. 

Initially I thought it was a lot of 

details for a mere cleaning role, 

maybe I was young or should I say 

younger. As I started putting the 

training into practice through daily 

tasks as per given work schedules 

based on specifications in reference 

to dilution rates, colour coding, 

COSHH, electrical safety, hand 

hygiene, PPE, displaying caution 

signs among others, I began to 

understand the importance of each 

element and how those interlinked 

into other areas such as health 

and safety, sustainability and 

environment, laws and regulations. 

I then learned more about 

microbiology and chemistry 

background to substances used 

and interaction of cleaning agents’ 

surfactants with the surfaces, its 

different types and how molecules 

are differing and positively and 

negatively charged. This intrigued me 

so I delved more, researched more 

and became involved with the training 

side further. That is how I invested my 

time more and more with training and 

development over the years. 

Since then I have been involved 

directly in staff training and 

development programmes 

wherever I have worked across 

the UK and have put through 

almost 900 plus staff on the BICSc 

Licence To Practice, and moved 

on to do more skills – Base Units, 

Additional Units and Specialist 

Units. I enjoyed it then, and still 

enjoy it now. 

It’s no secret and I can’t hide the 

fact that I love the Institute and I 

have yet to come across another 

set of nationally accredited 

qualifications which come even 

remotely close to BICSc skill 

suite. This historical Institute has 

been in place since 1961 and has 

almost over 50,000 Individual and 

Corporate Members globally and 

continues to be industry leader in 

training and development. Plus it 

moves on with recent innovations/ 

technologies ensuring it remains 

up to date and relevant. 

What makes BICSc unique is its 

emphasis it places on valuing 

our unforgettable hard-working 

domestic, cleaning and support 

staff (considering they were our 

heroes during the pandemic). 

On the other hand, the BICSc 

training skills suite is world 

class, covering best practice 

in detail, is delivered in two 

formats of theory before 

practical, then followed by 

a thorough assessment and 

eventually leading to globally 

recognised accreditations. 

I have personally witnessed 

how this training transforms 

our staff’s careers, improves the 

cleaning services provided and 

how motivating and engaging it 

can be. 

Within my current role as 

Facilities Services Manager at 

the University of Northampton 

we have fully embraced BICSc 

standards and our business 

model for soft services is built 

on its framework. 

We are proud to be both a 

Corporate and ATM member of 

BICSc. We have so far Licenced 

almost 100 staff members on LTP 

and moved on to deliver a package 

of 10 selected skills (combination 

of Base/Additional/Specialist 

Units) to all our employees. This 

is parallel with our organisation's 

visions and values and its mission 

statement of provision of excellent 

services for our students and 

other stakeholders. 

HAMID GHADRY 

Facilities Services Manager 

University of Northampton 

26 | 27

BUSTING THE MYTHS OF BUYING IN BULK 

FOR MORE COST-EFFECTIVE, HYGIENIC, 

AND SUSTAINABLE HAND HYGIENE 

BY PAUL JAKEWAY 

Buying in bulk is often seen as the 

cost-effective and sustainable 

choice. But when it comes to hand 

hygiene, are you really getting what 

you expect - and pay for? 

With 80% of germs spread by 

hands 1 and viruses able to survive 

on hands for up to five minutes after 

transfer from a surface 2 , preventing 

the spread of germs in your facility is 

a must. But against the backdrop of 

rising costs and increasing pressure to 

be greener, how can you be sure you’re 

getting the best bang for your buck? 

Rubbermaid Commercial Products’ 

(RCP) International Marketing Director, 

Paul Jakeway, busts the myths of 

buying soap and sanitiser in bulk. 

MYTH: TOPPING UP 

STOPS IT TOTTING UP 

If you want to save money you buy 

in bulk, right? Not when it comes to 

soap and sanitiser dispensers. These 

dispensers distribute unnecessarily 

large doses of soap or sanitiser and 

the less concentrated product results 

in more wastage and more frequent 

refilling, adding unnecessary cost and 

hassle you don’t need. 

The solution: Choose dispensers 

that use sealed refills for controlled 

dispensing and more applications 

per refill. A necessary amount of 

product for a safe clean – say 

0.4 ml - is dispensed without the 

unwelcome wastage. 

MYTH: AS LONG AS 

THERE’S SOAP OR SANITISER, 

YOU’RE DOING THE JOB 

Unfortunately, not all hand hygiene 

is created equal. In fact, at least 

one in four bulk fill dispensers are 

contaminated with illness-causing 

bacteria 3 . This is because there are 

multiple points on the dispenser 

where bacteria can contaminate 

the replenishment supply, such as 

an open-top lid and push-button. 

Often, units don’t get cleaned but are 

“topped up” against guidelines 4 and 

then cannot be decontaminated; an 

infected unit must be fully replaced to 

remove the risk. 

With workers averaging three sick 

days per year 5 productivity losses 

through germ-spreading in your 

facility are high: if your business 

has just 100 employees, it could be 

£35,100 a year 6 . Making sure your 

hand hygiene provision isn’t actually 

contributing to the problem is 

therefore a must. 

The solution: Go for dispensers that 

use hygienically sealed refills to keep 

soap and sanitisers fresh and free 

from cross-contamination. 

MYTH: AS LONG AS IT’S 

THERE, NO ONE CARES 

People’s perceptions of your brand 

are formed by the experience you 

give them at every touchpoint. Your 

washroom is no exception – in fact, 

74% of people say dirty washrooms 

cause negative perceptions 7 . With 

66% of people saying they use a 

variety of methods (including flushing 

the toilet with their feet!) to avoid 

making contact with anything in a 

washroom 8 , offering a touch-free 

washroom experience will build your 

reputation as a brand that takes its 

users’ experience seriously. 

The solution: Provide touch-free 

soap and sanitiser dispensers, which 

are preferred by 92% of people 9 and 

show you take their experience and 

wellbeing seriously. 

MYTH: BUYING IN BULK 

IS THE GREENER CHOICE 

Bulk fill dispensers may be cheaper 

at the outset, but their notoriously 

flimsy construction means you run 

the risk of having to replace them 

regularly. Not only is this costly for 

your budget but it also generates 

unnecessary additional waste. 

The solution: At RCP we encourage 

our customers to “Buy Better, Waste 

Less” which means prioritising 

durability so your products last 

longer, improving sustainability. Look 

out for long product warranties on 

dispensers to get that peace of mind. 

And if you want to go even further, 

innovative battery-free dispensers 

take greener hand hygiene to a new 

level. The RCP LumeCel AutoFoam 

dispenser, for example, is powered 

by natural or ambient light sources 

in your facility, negating the need for 

batteries. 

SOURCES 

1. University of Arizona Study, 

Dr. C. Gerba. 

2. The Journal of Infectious 

Diseases. 

3. Journal of Environmental Health 

2011. 

4. CDC.gov Guideline for Hand 

Hygiene in Health-Care Settings. 

5. BLS.gov. 

6. Average salary taken from 

Olive Pometsey, GQ Magazine. 

7. Cintas 

8. Impulse Research 

Corporation Survey 

9. RCP Facebook Hand 

Hygiene Survey 2020 

FOR MORE INFORMATION 

ABOUT RCP’S TOUCH-FREE, 

COST-EFFECTIVE HAND 

HYGIENE SOLUTIONS, VISIT: 

RUBBERMAID.EU 

28 | 29

A RECAP OF THE RIPPLE EFFECT 

CONTINUING THE SERIES OF ARTICLES ON 

WORKPLACE AND DOMESTIC ABUSE 

BY FIONA BOWMAN, EIDA AMBASSADOR 

This time let’s look at some of 

the impacts of domestic abuse, 

particularly on work colleagues 

and in the community, because 

domestic abuse doesn’t just affect 

that one person who is the victim. 

There is a “ripple effect” which 

permeates out to affect so many 

other people. 

If you think about your workplace, 

if there was someone who was in an 

abusive relationship and was having 

to take days off because of trying 

to hide injuries, do you think you 

would notice? 

If you did, would you say 

anything? Do you think 

that having to cover for 

someone who was 

taking frequent days 

off would make your 

job harder? Do 

you think that you 

might be resentful 

of someone 

who, when they 

were at work, 

sometimes 

didn’t “pull their 

weight”? 

Well, a victim of domestic abuse 

will be trying to hide any evidence 

of the abuse from work colleagues 

and friends. They might wear more 

makeup to hide black eyes, or they 

might have to wear clothes that 

would cover up bruises, like a polo 

neck jumper in summer. They may 

have to take time off at short notice 

if they have been assaulted. Plus, 

they will make up all sorts of excuses 

to cover the truth. 

If they are getting abusive phone 

calls or texts from their partner, they 

may have to go away from their work 

area to take the calls, because they 

are embarrassed. If you were to hear 

someone being verbally abused by 

a partner, would you feel able to say 

anything? Because often victims 

won’t admit to being abused. They 

won’t admit that things in their lives 

are chaotic and that life for them is 

really difficult. But as a friend, or a 

work colleague, just let them know 

that you are there if they need to 

talk. Just reaching out a hand of 

compassion and not judging 

them could be all they need 

to know, because being 

abused and being a victim 

of domestic abuse is a 

very lonely place. 

Abusers will try to 

isolate themselves 

from their friends 

and family which 

will make them 

feel unworthy and 

useless. Having 

a job to come to 

every day can be

TITLE, 

SUB TEXT 

a real lifeline and if employers have 

domestic abuse policies in place 

to help staff who are affected, you 

would be able to direct them to 

your Manager, HR Department or a 

Domestic Abuse Champion in your 

workplace who will be trained to 

signpost a victim to the help that is 

1St out there Para [BOLD] in the community. 

2nd Sometimes Para [REG] when colleagues know 

that there is something going on, they 

are afraid to say anything, they might 

feel that it is none of their business. 

But we know that domestic abuse 

is everyone’s business! If something 

happens to the person and they are 

injured, not having said anything 

leaves people with a sense of guilt. 

So always share your concerns with a 

Supervisor or Manager and let them 

deal with the situation. 

RIPPLE EFFECT 

You must never try to step in to help 

the person without first talking to 

your manager. Being sympathetic 

and kind is always a good place to 

start, but don’t expect the person to 

open up and tell you what is going 

on. Sometimes the best-intentioned 

intervention can put the victim in 

even more danger. And everything 

has to be done at the pace of the 

victim. Remember, you cannot “fix 

this situation”. Domestic abuse 

is a complex subject. But always 

remember that if the person, or a 

colleague is in imminent danger of 

harm, call 999 immediately. 

Often perpetrators will try to 

discredit their victim to work 

colleagues, damaging their 

reputation, insinuating alcohol abuse, 

drug abuse or that they are failing 

in their childcare responsibilities. 

Sometimes perpetrators will hang 

around the workplace and will quiz 

members of staff and colleagues 

about their partner. Don’t give out 

information and make sure you 

report the incident to your manager 

and security. 

If a victim has managed to flee 

the relationship, the perpetrator 

will know that the victim will be 

at work and will come and try to 

find them there. Your workplace 

may be helping that individual so 

don’t ever share information with 

the perpetrator, their friends or 

family. Family members may try 

to get information by phoning up 

or coming to the workplace and 

showing concern. Pass on any 

reports of calls or approaches to 

your manager. 

WIDER COMMUNITY 

FAMILY AND FRIENDS 

SURVIVOR 

WORK COLLEAGUES 

Nowadays there are lots of support 

services for a victim to access. Many 

landlords will have special procedures 

in place to deal with victims of abuse 

who need to flee the home and the 

relationship. Doctor’s surgeries 

and Hospitals have trained IDVAS 

(Independent Domestic Violence 

Advocates) who will help to signpost 

victims to the help they need. 

If you are experiencing domestic 

abuse and need immediate help, ask 

for ‘ANI’ in a participating pharmacy. 

‘ANI’ stands for Action Needed 

Immediately. If a pharmacy has the 

‘Ask for ANI’ logo on display, it means 

they’re ready to help. They will offer 

you a private space, provide a phone 

and ask if you need support from 

the police or other domestic abuse 

support services. They will have a 

private room where the victim can 

call domestic abuse services or the 

police. Domestic abuse services 

locally have trained staff who can 

meet a victim out in the community 

and offer them help and support. 

To find your local service look on 

your local police website under 

domestic abuse. 

Please email me if you 

require any further advice or 

assistance on this crucial matter: 

Fionabowman57@gmail.com 

WWW.EIDA.ORG.UK 

FIONA BOWMAN 

EIDA Ambassador 

30 | 31

THE HYGIENE 

MANAGEMENT 

REVOLUTION 

At BICSc, we believe that 

a great tourist experience 

begins with a clean and 

hygienic environment 

and we are working with 

our trusted partner, 

Riyadh-based SaveFast 

Training Academy to find 

ambitious Saudi Nationals 

who will be the leaders of 

a Hygiene Management 

Revolution. 

The unprecedented growth in 

the Saudi tourism industry that 

is being driven by Vision 2030 

has created the demand for a 

tourist experience that meets 

international standards for 

hygiene management and the 

Saudi Government’s plan is that 

this should be driven by ‘homegrown 

talent’. So, in order to 

attract ambitious young Saudis 

to the industry, our partnership 

aims to change perceptions, and 

elevate standards, improving 

both education and awareness in 

the Housekeeping Sector of the 

Kingdom’s Tourism Industry. 

In a proud moment, SaveFast was 

selected by the Saudi Ministry of 

Tourism as a training provider for 

their Tourism Pioneers Program. 

This ground-breaking program is 

part of the government’s drive to 

achieve its Vision 2030 aims by 

empowering and upskilling Saudi 

Nationals. SaveFast is training 

thousands of aspiring Saudis in 

Hospitality Hygiene Management 

in partnership with BICSc. The 

partnership has developed the 

innovative new Hygiene Officer 

Training Program which delivers 

the fundamental knowledge and 

skills required to begin a career in 

this important sector. 

SaveFast has developed a 

5-day course that covers all the 

fundamental aspects of the role 

of Hygiene Management in the 

Housekeeping Sector, including 

the BICSc Licence to Practice, 

allowing aspiring Saudi Nationals 

to become the drivers of a 

revolution in cleaning standards 

and methodologies. 

BICSc is delighted to be involved 

in this very worthwhile endeavour 

and we hope that along with 

SaveFast we can usher in a 

step change in the quality and 

implementation of hygiene 

management in the Kingdom. 

AHCP 

CONFERENCE 

32 | 33

BICSc TRAINING AS A TOOL 

FOR BETTER STANDARDS, 

SAFETY, RECOGNITION 

AND COMMUNICATION 

WITH KHANSAHEB 

FACILITY MANAGEMENT UAE 



Earlier this year I had the privilege 

of training some of Khansaheb’s 

fantastic employees in Dubai. 

While I was training with Joy, 

Julie, Jutiresa and Wilson, I was 

enthralled by their knowledge of 

BICSc standards, their love of the 

cleaning industry and just what 

BICSc could offer them. After 

getting back to the UK, I wanted 

to share the incredible messages 

that the Khansaheb FM team had 

to say about their experience 

of BICSc and their fantastic 

journeys through the industry. 

Khansaheb Facilities 

Management describes itself 

as one of the fastest-growing 

facilities management companies 

in the UAE with multi-sectoral 

expertise. They pride themselves 

on their innovative attitude to 

sustainability, motivation and 

development of their staff. 

This is some of their BICSc 

Accredited team behind 

the scenes! 

JULIE LEE 

- SOFT SERVICES MANAGER, 

CENTRAL 

Julie oversees soft services 

delivery across several FM 

portfolios (including: commercial, 

residential, schools, government 

sector, healthcare and FMCG 

companies in the UAE). She has 

held her PBICSc for over 10 years 

and manages the BICSc training 

academy at Khansaheb, ensuring 

that all Khansaheb FM staff are 

trained to BICSc standard. 

WILSON NGONGANG 

- FACILITIES SUPERVISOR, 

COMMERCIAL 

Wilson received his first BICSc 

licence in 2016 with his former 

company and joined Khansaheb in 

January 2017. Alongside his work 

as Facilities Supervisor, Wilson is 

also a BICSc Licensed Assessor and 

loves sharing the knowledge and 

skills he has learned with all of his 

employees. 

JUTIRESA CABASAL 

- RESIDENT TRAINER/ASSESSOR 

Jutiresa has been a BICSc Licensed 

Assessor for 4 years. Alongside 

her assessing, Jutiresa works as 

a Soft Service Supervisor and 

educates her amazing teams on 

all things BICSc! 

GLENDA SABATER 

- SOFT SERVICES TEAMLEADER 

Glenda became a BICSc Accredited 

Trainer in 2021 and is soon looking 

to progress to BICSc Licensed 

Assessor. In her role as Team 

Leader, Glenda ensures that the 

standard of cleaning at her clients’ 

sites goes above and beyond what 

is expected. 

JOY VILLAGRACIA 

- SOFT SERVICES MANAGER 

Joy has recently undergone his 

assessor training and is counting 

down the days until his assessor 

verification! Joy works as a 

Soft Services Manager for an 

international chain of hospitals 

in the UAE. 

Myself and the training team from 

Khansaheb sat down and talked 

through their experiences of BICSc 

training, what it had offered to 

them as individuals, how it had 

impacted their colleagues, their 

favourite BICSc memories and how 

it felt to be part of the BICSc family. 

Here are the three main things 

they talked about: 

SAFETY FOR CLEANING OPERATIVES: 

“One important factor in 

Khansaheb Facilities Management 

is safety comes first and having the 

BICSc skills defines on how we do 

things safely” 

JULIE LEE 

“The step-by-step process that 

BICSc training gives us means 

that the safety of myself and 

operatives is the main priority” 


THE STANDARD

RECOGNITION FOR THE CLEANING OPERATIVE: 

“Exercising and delivering 

training to cleaning operatives and 

the heart-warming appreciations 

from team members are energising 

and makes my day” 


“It is truly an honour and a great 

accomplishment for me to train, 

mentor and assess people, and see 

their progress in BICSc Skills, from 

PBICSc, to skill assessments and 

then they have been trained by 

BICSc to Accredited Trainer and 

even BICSc Licensed Assessor!” 


“I love to see people that came 

with no experience walking 

around their workplace proud 

to show off their BICSc Licence 

cards and know that they have 

achieved something amazing” 

JULIE LEE 

“My favourite memory of BICSc training 

was when I had trained some new operatives 

in their first week at work. I had spent all 

week with them, showing them the BICSc 

skills and training them, after their training 

they all passed and you could see how proud 

and happy they were of their qualifications” 


Without me asking 

about language 

barriers, or the 

communication 

that BICSc training 

has to offer, each 

of the team spoke 

about how BICSc 

had helped them 

communicate with 

their teams. 

BICSc TRAINING AS A TOOL FOR COMMUNICATION: 

“I train people of all different 

nationalities including people that are very 

new to the English language, but when I train 

BICSc, I know I can communicate with them. 

They show me they know how to do their job, 

and know how to keep themselves and other 

people safe” 


“BICSc is a constant tool for 

training, like a circle, you never 

stop learning or improving, 

whether you are just starting your 

training or whether you are an 

Assessor, we keep improving and 

learn better practice” 


“Training, assessment and practice 

through BICSc has given us the ability 

to communicate better and learn from 

mistakes. You have a cycle of training 

and retraining where we can all work 

to improve together” 


“BICSc can be taught 

and learned by all 

walks of life and 

doesn’t require any 

spoken language” 

JULIE LEE 

“Even when we have had 

language barriers, we have 

been able to use BICSc training to 

communicate with each other, we 

can learn better standards and 

understandings through practical 

training and become a team” 


It was incredible to see the passion 

that the team had at Khansaheb 

and was a great reminder of all of 

the work our Accredited Training 

Members do all around the world. 

I loved hearing about their 

experience and could see that 

even 4000 miles away we have all 

enjoyed very similar experiences 

of BICSc training. 

I would like to thank the team at 

Khansaheb Facilities Management 

for their continued hard work 

and their enthusiasm to share 

the mission of BICSc! 

KEEP IT UP EVERYONE! 

34 | 35

THE NEED FOR CHEMICAL 

FIRST AID TRAINING 

Chemicals are commonly used by businesses of all sizes. Incorrect handling, or accidents can cause serious 

chemical injury, which can lead to permanent disability, or death. Cleaning is the 6th most common profession 

to sustain chemical injury. Roughly 10% of all chemical hospital admissions (Dong-Hee, et al. 2016). The most 

common sites of chemical injury are the upper extremities and hands, with acid burns being four times more 

likely than alkali. Inhalation injuries and eye injuries are also prominent. 

Some household chemicals used 

may have a relative low toxicity, 

however, when mixed with other 

chemicals, these relatively safe 

substances can change state, and 

become potentially fatal. Safe 

systems of work and correctly 

sourced and worn personal 

protective equipment (PPE) can 

help to mitigate some risks. But the 

limitations of PPE, the effective 

lifespan (the PPE’s break through 

time) and its importance is often 

unknown to wearers. Cleaning 

operatives are also susceptible 

to needlestick injury. So, in an 

increasingly litigious world, it is 

advisable that companies and 

organisations protect their staff, 

by giving them suitable training on 

what to do in case of an accident. 

The Health and Safety Executive 

(HSE) state that where the work 

involves higher level hazards 

such as chemicals, or special 

hazards such as hydrofluoric 

acid, employers will then need 

to provide additional training for 

first aiders to deal with resulting 

injuries (HSE, 2018). Training 

providers must show that they 

are competent to deliver the 

first-aid training. 

Staff at PARAMEDICSRUS.COM 

have experience in working in 

ambulance service Hazardous Area 

Response Teams, so are trained 

and experienced in dealing with 

casualties who are affected by 

Chemical, Biological, Radiological, 

Nuclear and Explosive (CBRNE) 

environments. These same staff 

also have experience teaching 

people to become Paramedics in 

Higher Education. 

IF YOU'RE INTERESTED IN BOOKING ONTO THE 'CHEMICAL FIRST AID' 

COURSE, ALL THE DETAILS ARE ON THE NEXT PAGE.

CHEMICAL FIRST AID AT WORK 

This four-hour course will be delivered by registered paramedics who teach Paramedic 

Sciences in Higher Education. The staff delivering this course also have experience in 

working in Hazardous Area Response Teams, so are trained, and experienced in dealing 

with casualties who are affected by Chemical, Biological, Radiological, Nuclear and 

Explosive (CBRNE) environments. 

Chemical First Aid at Work course (CFAW) suggested content: 

• Understand the epidemiology of chemical injuries. 

• Identify scene danger and keep yourself safe. 

• Immediately manage chemical injuries to the skin. 

• Immediately manage chemical injuries to the eyes. 

• Immediately manage the inhalation of chemicals. 

• Immediately manage needle-stick injuries. 

• Understand the value and limitations of your organisations 

Personal Protective Equipment (PPE). 

• Report adverse events and understand the follow up process. 

Following successful completion of the course, attendees will be assessed, and presented with a Chemical 

First Aid at Work certificate which is valid for 3 years. 

The content of this bespoke chemical first aid programme can be tailored to address the most 

commonly used chemicals in your organisation. Also, to address the PPE that is available in 

your organisation. For example, if you use hydrofluoric acid – we will cover this. If you use 

liquid nitrogen, we will cover this. If your staff wear respirators – we can cover them specifically. 

Tailor made courses are by far the best way to protect your staff. 

PARAMEDICSRUS.COM has exceptional feedback, 

which can be viewed in the testimonials section of our website: 

www.paramedicsrus.com/testimonials/ 

PRICE FOR THE ENTIRE COURSE IS £865 PER COURSE 

UP TO 15 PEOPLE (EXCLUDING VAT)

SC JOHNSON 

PROFESSIONAL 

UNITES FOR UNIVERSAL 

HAND HYGIENE 

Global Handwashing Day was an 

opportunity for us all to unite 

in recognition of the worldwide 

importance of hand hygiene. This 

year’s theme ‘Unite for Universal 

Hand Hygiene’, is a reminder that 

we can all do our part when it 

comes to encouraging good hand 

hygiene behaviours. 

The Global Handwashing 

partnership who initiates the 

day is a coalition of international 

stakeholders and SC Johnson is 

proud to be a steering committee 

member. The partnership brings 

us together with other key parties, 

including government agencies, 

multilateral organisations, nongovernmental 

organisations, 

academic institutions and 

commercial organisations like 

ourselves. Together, we support the 

partnership in addressing crucial 

topics related to public health and 

handwashing as well as helping to 

facilitate important conversations 

which can help lead to change. 

Handwashing with soap is an 

easy and effective method of 

helping prevent infections; 

improving access to handwashing 

facilities and hygiene behaviours 

has the potential to drive great 

health benefits across the globe. 

Improved handwashing can lead 

to a decrease in loss of life and 

healthcare costs, as well as an 

increase in productivity 1 in both 

low and high-income countries. 

OUR WORK WITH THE 

PARTNERSHIP 

The partnership draws on the 

expertise and experience of its 

members to propose practical 

solutions to health problems 

around the world. An example of 

the partnership’s efforts includes 

its work with bodies such as the 

World Health Organisation (WHO) 

to create guidelines for hand 

hygiene in public facilities and 

community settings. 

We passionately believe that 

handwashing with soap and better 

universal hand hygiene has the 

potential to build global health 

and economic resilience against 

the spread of infections. The 

COVID-19 pandemic brought 

unprecedented attention to hand 

hygiene 2 and it is imperative that 

the energy from this is harnessed. 

Since joining the partnership in 

2020, the role of SC Johnson 

has been to provide experience 

and expertise to support the 

development of global best 

practices. SC Johnson Professional 

has taken a lead role bringing 

specific learnings, data and 

scientific evidence from studies 

it has carried out, but also from 

real-world customer interactions. 

As a global provider of professional 

skin care and cleaning solutions, 

SC Johnson Professional can 

provide insight into the impact 

that poor hand hygiene can 

have in workplaces and schools, 

for example. The partnership 

recognises the importance of 

driving behaviour change in these 

spaces, and through participation 

in the partnership’s steering 

committee, SC Johnson and 

SC Johnson Professional have 

supported the development of 

Think Tanks to address hand 

hygiene in public facilities, 

workplaces and schools. 

UNITING FOR UNIVERSAL 

HAND HYGIENE 

SC Johnson is united in its belief 

in universal hand hygiene. Raising 

awareness of good hand hygiene 

behaviours beyond the home is 

vital to breaking chains of infection, 

and by raising this profile in the 

countries we operate, we can also 

support action across the globe. 

John added: “Hand hygiene is 

something that is important for all 

of us – infections don’t discriminate 

and, as individuals no matter where 

we are, we are all susceptible. 

Uniting for universal hand hygiene 

means everyone practising the 

same preventative measures and 

looking after each other in the 

same way, all around the world. 

“Each of us brings one piece of 

the whole – it isn’t enough for a 

facility manager to simply provide 

sanitiser stations, for example. 

We need to be driving awareness 

and best practice so that each 

individual understands the part 

they have to play in hand hygiene 

and in helping to prevent the 

spread of germs.” 

1. Economic Impact | The Global Handwashing Partnership 

2. State of the world's hand hygiene: A global call to action to make hand hygiene a priority in policy and practice (who.int) 

38 | 39

PRIVATE HEALTHCARE 

IS PEACE OF MIND 

No matter how fit and healthy we 

are, it is inevitable that at some 

point in our lives we will fall ill and 

need medical care. And when illness 

does strike it is to the NHS that 

most people will turn in seeking a 

diagnosis, treatment and recovery. 

The NHS has for some years been 

showing signs that it, too, is not in 

the best of health. A growing and 

ageing population is putting an 

ever-increasing strain on staff and 

services. A problem exacerbated by 

the coronavirus pandemic. 

Reports of underfunding, a 

shortage of medical staff, noisy 

and overcrowded wards, cancelled 

operations and long waiting times 

will be familiar to everyone. 

In England, hospital waiting lists 

are longer than ever before, with 

a total waiting list of 6.84 million 

people with nearly one in eight of the 

population waiting for treatment.* 

This is the highest number since 

records began and illustrates the 

devastating impact that COVID-19 

has caused the NHS. 

QUICK, PRIVATE AND 

CONVENIENT 

Understandably, these lengthy 

delays are causing additional 

stress for patients, undermining 

their health and quality of life even 

further. How many people do you 

know whose physical health and 

mental well-being has deteriorated 

from the anxiety of having to wait 

months for a hospital appointment? 

All this can be avoided by taking out 

private health insurance. Seeing a 

doctor in private practice used to be 

only for the wealthy, but not anymore 

as the cost of private medical cover 

is becoming more affordable. 

A private medical plan delivers 

prompt access to hospital 

consultants, thus avoiding lengthy 

waiting lists. Patients can choose 

from an extensive list of hospitals 

throughout the UK; if they need to 

be admitted, they will have their 

own private room equipped with 

TV and telephone, and visiting is 

arranged to suit patient and family. 

A quick, private and convenient 

service that removes many of the 

anxieties associated with NHS 

hospital stays. Furthermore, some 

providers have no upper age limit 

attached to their policies and cover 

can even be extended to include 

family members. 

TAKING CONTROL 

OF YOUR HEALTHCARE 

However, those interested in taking 

out health insurance should not 

leave it too late. As we get older 

our healthcare needs increase. 

Therefore, as only some of the best 

health insurance companies provide 

cover for pre-existing conditions, the 

best time to invest in getting private 

treatment for illnesses you may 

suffer tomorrow – is today. 

By acting now you can ensure your 

future healthcare will not be dictated 

by NHS bureaucracy and, just as 

importantly, you will be able to benefit 

from the widest possible cover. 

Private health insurance cannot 

guarantee good health, but it can 

ensure that when you are feeling 

unwell you will quickly receive the 

best possible care, when and where 

you want it. The peace of mind that 

comes with that knowledge cannot be 

underestimated and is often the most 

important factor for people deciding 

to take control of their healthcare 

provision and "go private". 

The British Institute of Cleaning 

Science has agreed with HMCA to 

offer discounted rates for medical 

plans. HMCA only arrange medical 

plans for membership groups and 

can offer up to a 40% discount off 

the underwriter’s standard rates. 

For further information and 

quotations contact HMCA by 

telephone on 01423 799949 or visit 

the exclusive HMCA British Institute 

of Cleaning Science website here: 

WWW.HMCA.CO.UK/BICS 

© HMCA/S PLC (trading as Hospital and Medical Care 

Association, HMCA and HMCA Members) is authorised and 

regulated by the Financial Conduct Authority (FRN:307587). 

HMCA/s PLC is a company registered in England, company 

number: 01362094, registered office: Beech Hall, 

Knaresborough, North Yorkshire, HG5 0EA. 

*BBC News 8 September 2022 

www.bbc.co.uk/newshealth-62832997 

40 | 41

WELCOMING 

OUR NEW MEMBERS 

CORPORATE MEMBERS 

AUGUST, SEPTEMBER & OCTOBER 

UK MEMBERS 

QUIDOS CLEANING 

SERVICES LTD 

TRIDENT POWER 

CLEANING LTD 

WAFCLEANING & 

MAINTENANCE SERVICES 

LEONIS ESTATES LTD 

BUSY BEE CLEAN LTD 

COMPELLING CLEANS LTD 

CANADA CLEANING 

SERVICES LTD 

FLEXY COMMERCIAL CLEANING 

LEMON-CLEANING 

(HAMPSHIRE) LTD 

OXYGIENX SYSTEMS UK LTD 

TINKYMAN LTD T/A 

CLEANERS SOLUTIONS 

GCC PROPERTY CARE LIMITED 

WELL POLISHED COMMERCIAL LTD 

CUBE CLEANING SERVICES LTD 

TGC - FACILITIES 

MANAGEMENT LTD 

CLEANER MOVE 

DONE N DUSTED 

FRONTLINE CLEANERS 

INNOVATE CORPORATION LTD 

SILVA CLEANING SERVICES 

TOWER SERVICES (LONDON) LTD 

PROKLEEN UK LTD 

CYNERGI CLEANING 

& SUPPORT SERVICES LTD 

EVANS VANODINE 

INTERNATIONAL PLC 

INTERNATIONAL MEMBERS 

NADA AL WARD FOR GENERAL CLEANING 

TRADING & CONTRACTING 

AL HANQAH HOSPITALITY & CLEANING WLL 

AL MIRQAB FACILITIES MANAGEMENT 

M&H BUILDING CLEANING SERVICES 

TRADE HOUSE AFRICA LIMITED 

AKTOR QATAR WLL 

ABELA AND CO LLC 

CLEAN REPUBLIC 

THE STANDARD

WELCOMING 

OUR NEW MEMBERS CONTINUED 

ACCREDITED TRAINING 

MEMBERS 

AUGUST, SEPTEMBER & OCTOBER 

UK MEMBERS 

OXFORDSHIRE COUNTY COUNCIL 

INTERNATIONAL MEMBERS 

EMIRATES NATIONAL FACILITIES MANAGEMENT

THE 

STANDARD 

NEED TO REACH US? 

MEMBERSHIP 

MEMBERSHIP@BICS.ORG.UK 

TEL: +44 (0) 1604 678 711 

UK TRAINING 

TRAININGANDSERVICES@BICS.ORG.UK 

OR 

VIRTUAL TRAINING SUITE 

TO BOOK CLICK HERE 

INTERNATIONAL TRAINING 

INTERNATIONAL@BICS.ORG.UK 

TEL: +44 (0) 1604 678 711 

MARKETING, EVENTS 

& ANNUAL AWARDS 

MARKETING@BICS.ORG.UK 

TEL: +44 (0) 1604 678 713 

ENQUIRIES 

INFO@BICS.ORG.UK 

TEL: +44 (0) 1604 678 710 

BICS.ORG.UK 

NEWS EVENTS WORLDWIDE STANDARDS

The Standard Issue 4 2022

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