The Kids2 Way - 30 Fundamentals

The Kids2 Way

The Kids2 Way
1. Do theright
thing, always.
Demonstrate an unwavering commitment to doing
the right thing in every action you take and in every
decision you make, especially when no one’s looking.
Always tell the truth, no matter the consequences. If
you make a mistake, own up to it, apologize, and make
it right.

The Kids2 Way
2. Be a fanatic
about response time.
Respond to questions and concerns quickly, whether it’s in person, on
the phone, or by e-mail. This includes simply acknowledging that we
got the question and we’re “on it,” as well as keeping those involved
continuously updated on the status of outstanding issues.

The Kids2 Way
3. Demostrate a
design mentality.
Start with “why?” Why are we doing this? What are the
goals? Who will be impacted? What’s the most effective
process? Be intentional about everything you do.

The Kids2 Way
4. Think globally.
We serve internal and external customers and consumers
across the globe. As you make decisions, remember to
consider various time zones, cultures, norms, logistics, and
perspectives.

The Kids2 Way
5. Be proudof your
work.
Demonstrate a passion for excellence and take pride in
the quality of everything you touch and everything you
do.
Have a healthy disdain for mediocrity. Good is not good
enough. Always ask yourself, “Is this my best work?”

The Kids2 Way
6. Honor
commitments.
Be reliable and do what you say you’re going to do, when
you say you’re going todo it. This includes being on time
for all phone calls, appointments, meetings, and promises.
If a commitment can’t be fulfilled, notify others early and
agree on a new deliverable to be honored.

The Kids2 Way
7.Practice blameless
problem-solving.
Demonstrate a relentless solution focus, rather than pointing
fingers or dwelling on problems.
Identify lessons learned and use those lessons to improve ourselves
and our processes so we don’t make the same mistake twice. Get
smarter with every mistake. Learn from
every experience.

The Kids2 Way
8. Make a
difference.
Have a generous spirit. Contribute your time, effort, and where
appropriate, your money, to make your community and the
lives of others better.
Every little bit matters. You can and do make a difference.

The Kids2 Way
9. Get clearon
expectations.
Create clarity and avoid misunderstandings by discussing
expectations upfront. Set expectations for others and ask
when you’re not clear on what they expect of you.
End all meetings with clarity about action items,
responsibilities, and due dates.

The Kids2 Way
10. Listen
generously.
Listening is more than simply “not speaking.” Give others your
undivided attention. Be present and engaged. Minimize the
distractions and let go of the need to agree or disagree.
Check your biases and be curious to know more, rather than
jumping to conclusions. Above all, listen to understand.

The Kids2 Way
11. Speak straight.
Speak honestly in a way that helps to make progress.
Say what you mean, and be willing to ask questions,
share ideas, or raise issues that may cause conflict
when it’s necessary for team success.
Be courageous enough to say what needs to be said.
Address issues directly with those who are involved or
affected.

The Kids2 Way
12. Think
team first.
Don’t let your own ego or personal agenda get
in the way of doing what’s best for the team.
Consider how what you do impacts others.
Make smart decisions that enhance long-term
relationships and build trust.
Be there for each other and be willing to step into
another role or help a co-worker when that’s what’s
required for success

The Kids2 Way
13. Compete towin.
While we appreciate effort, we reward and celebrate
results. Never quit. Bescrappy.
Set high goals, use measurements to track your progress,
and hold yourself accountable for achieving those results.
Win the right way.

The Kids2 Way
14. Take
ownership.
Be a problem solver and take personal
responsibility for making things happen.
Be calm under pressure and respond to every situation
by looking for how we can do it, rather than explaining
why it can’t be done.

The Kids2 Way
15. Beprocessdriven.
Create systems and processes that are scalable and that
support our ability to perform with consistency.
Strong processes are the foundation of organizational
effectiveness. They help us to create speed and optimization,
rather than chaos.

The Kids2 Way
16. Assume
positive intent.
Work from the assumption that people are good, fair, and
honest, and the intent behind their actions is positive.
Set aside your own judgments and preconceived notions.
Give people the benefit of the doubt.

The Kids2 Way
17.Be relentless about
improvement.
Regularly reevaluate every aspect of your job and yourself to find
ways to improve. Don’t be satisfied with the status quo.
Guard against complacency and look for opportunities to gain
more knowledge, increase your skills and innovate. Share best
practices and find ways to get things done better, faster, and more
efficiently.

The Kids2 Way
18. Show meaningful
appreciation.
Recognizing people doing things right is more effective than
pointing out when they do things wrong.
Regularly extend meaningful acknowledgmentand
appreciation — in all directions throughout our
organization.

The Kids2 Way
19. Think andact
like an owner.
Make decisions by asking yourself, “What would I do if this
were my company?
What would I do if this were my own money? Will this help
the company to succeed?”

The Kids2 Way
20. Bepositive.
You have the power to choose your attitude. Choose to be
joyful, optimistic, and enthusiastic. Your attitude is
contagious.
Spread optimism and positiveenergy.

The Kids2 Way
21. Collaborate.
Work together. Collaborate internally and with our
customers, consumers, and partners to find better
solutions.
Be open to new ideas and different approaches. Use all
our available resources.

The Kids2 Way
22. Payattention
to the details.
Be thorough and don’t skip steps. Missing just one detail can
have an enormous impact. Be a fanatic about accuracy and
precision.
The goal is to get things done right and safely, not simply to get
them done. Double-check your work. Do it right the first time.

The Kids2 Way
23. Be Inclusive.
Foster an environment where diversity and inclusion are
instinctive and ingrained. Accept and empower individuals
to be their authentic selves. Be eager to learn from others
and seek different points of view.
We make better decisions and deliver better results
when we encourage and accept unique experiences
and perspectives

The Kids2 Way
24. Be a brand
ambassador.
We’re all responsible for, and benefit from, the Kids2
image and reputation.
Consider how your actions affect our collective
reputation, and be a proud ambassador for the
company.

The Kids2 Way
25. Own your
work-life balance.
Own and protect your work-life balance. Know and
communicate boundaries and when you need to take a
break to refresh and recharge.
To give your best, you must be at your best. Be a steward
of our most valuable resource: you!

The Kids2 Way
26. Embrace
change.
What got us here is not the same as what will get us to
the next level. Get outside your comfort zone, rather
than stubbornly hanging on to old ways of doing
things.
Be excited by the possibilities that change brings. Be
agile andflexible.

The Kids2 Way
27. Walk in your
customers’ shoes.
Whether it’s your customer or the consumer, understand their
world. Know their challenges and frustrations. See the world
from their perspective.
The better you understand them, the more effectively you can
anticipate and meet their needs. This includes both external and
internal customers.

The Kids2 Way
28. Share
information.
With appropriate respect for confidentiality, share
information freely throughout our organization.
The more people know, the better we can collaborate.
Learn to ask yourself, “Who else needs to know this?”

The Kids2 Way
29. Lookahead
and anticipate.
Solve problems before they happen by anticipating future
issues, planning for contingencies, and addressing them in
advance.
Work with appropriate lead times. Preventing issues is
always better than fixing them.

The Kids2 Way
30. Keep things
fun.
While our passion for excellence is real, remember the world
has bigger problems than the daily challenges that make up
our work.
Stuff happens. Keep perspective. Don’t take things personally
or take yourself too seriously. See the humor in life and
laugh every day.