Tomra Culture Book 2021 FINAL

Tremendous support
Opportunities to improve & learn
Making a change
Rewarding career
Awesome place to work
- Graeme Stone
TOMRA culture for me is diverse and
inclusive. TOMRA shapes an inclusive
environment to ensure everyone feels
comfortable and welcome no matter what
their background or experiences are.
What’s different about it compared to other
company culture is that TOMRA makes a mindful
effort to recruiting individuals from a variety
of backgrounds stepping away from a go-to
recruitment platform. And lastly, what I do like
about the TOMRA culture is that TOMRA embraces
change and is always looking for ways to improve
the culture and the individuals that make it.
No matter where we are in our diversity efforts,
TOMRA builds an inclusive culture that makes
everyone more comfortable, connected and
involved at work.
- Jenar Masana
GREAT
TODAY
Better
TOMORROW
-Anon
TOMRA’s culture is hard to be summed
up in one word but one that immediately
comes to mind is Family. Families aren’t
perfect, that said, you always know that
all of the family members are on the same
side. This is no different at TOMRA, our
mission is clear and every day every member
of the TOMRA family works to execute it. New
members are welcomed in with open arms
and made to feel at home immediately. I have
experienced this first hand upon joining and
couldn’t be happier to be part of this Looper Family!
- Brent Murray
TO ME
TOMRA...
Family
We have to work with some difficult
people sometimes, all comes with
having a successful scheme though.
The staff at TOMRA are resilient,
hard working and really care about
our brand. Together we work really
hard to keep the business flowing.
- Anon
TCA IS LIKE A STARTUP WITH FINANCIAL
SECURITY! We get to try new concepts,
implement new processes, suggest ways to
improve and continuously learn along the way.
It is a progressive culture, open to ideas and
solutions focused. Majority of every Team is
passionate, dedicated and eager and it’s common
to go above & beyond our typical day-to-day
tasks or main responsibilities of our roles.
TOMRA BELMONT
Tomra Belmont, first opened to the public on 1 October 2020.
Depot operators and myself, were exposed to many different
challenges and experiences as the days went by.
From the beginning, we had to learn alongside the customers as they would come in.
It has been a wonderful experience here so far, as the technology is so up to date.
Many customers would struggle to use the machines, but after further explanation, the
understanding grew and the customers would begin to teach their friends and families
alongside receiving our support. Customer interactions has been very important, we
would receive a lot of different suggestions on how we would improve our Belmont
Depot, such as adding tables to place their bags on top of.
Working here, would also offer the staff members a dynamic environment.
Weekends have been our busiest days that we would experience compared to a
lot of the weekdays which were quite slow at the start. Having the support from
not only the depot operators, but our Mentors, Masie and Charee allowed us to
flow through the transition from our quietest days to our busiest days of 72963
containers. The training we received at Tomra also granted us the knowledge to
teach the customers how the sorting system works from the glass machines
to the plastic, cans and cartons machines. At tomra, we also experienced a
road block when a power outage struck causing the machines to turn off.
This lasted an hour and we as a team had to keep all the customers calm
and collected as we figured out when the power would return. Customers
would come back and tell the depot operators that they have appreciated
the transparency and communication received in this situation, as many
were left confused when the machines simply turned off. Numerous
customers would feel confused as to how to set up/ create a Scheme
ID for Containers for change. This was a challenge especially
amongst those who did not carry a mobile device, or struggled to
communicate English. But with great patience, the operators and
myself would guide customers in the right direction to obtain their
scheme ID or explain the use of the Coles Voucher we offer.
When working at Tomra, its very vibrant as we are faced with
many different characters, new faces and along side the usual
customers who are waiting outside, counting the seconds
waiting for the doors to be opened. With many customers
coming throughout the day, we also experience many
different conversations such as the experiences at other
depots that do recycling. Customers have reviewed Tomra
as more technologically advanced than the other places
and enjoy the cleaner and updated look. It has been very
enjoyable working here, and more enjoyable seeing the
smiles and laughter heard in the walls by families.
- Belmont Team
From my first day at TOMRA I’ve been
struck by the passion Loopers apply to their
own work, the effort colleagues put in to
help each other and the pride the whole
team takes in shared success.
Our company has a big vision and a global
cause to fight for but our people are just as
good at attention to detail and making sure
all the little things are done right.
Everyone I’ve worked with at TOMRA
is open to new ideas and serious about
learning new skills, people don’t just talk
about ‘continuous improvement’ – they are
continuously seeking ways to improve.
In summary, a company’s culture
is its people and Loopers are
outstanding people.
Welcoming company, the
happiest I have been in any
job! The company is always
willing to help you at work
and outside of work.
- H.S
- James Newton