21.04.2021 Views

21042021

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

C<br />

M<br />

Y<br />

K<br />

Vanguard, WEDNESDAY, APRIL 21, 2021 — 15<br />

Truecaller’s new anti-fraud solution builds business-client confidence<br />

By Juliet Umeh<br />

Telephone search engine and<br />

caller identification, ID<br />

service provider, Truecaller, has<br />

introduced a new identity<br />

solution, Truecaller Business<br />

Identity, for businesses to<br />

reinforce safety and eliminate<br />

fraud.<br />

The enterprise solution makes<br />

business calls tamper-proof and<br />

increases consumer safety by<br />

preventing fraud and scam calls.<br />

It allows businesses to verify<br />

their identities using a green<br />

verified business badge,<br />

accurately presenting the name,<br />

photo and the logo of the<br />

organisation.<br />

Truecaller said the new solution<br />

brings greater trust and efficiency<br />

in communication between<br />

businesses and clients as it gives<br />

confidence to consumers,<br />

knowing that the caller is a<br />

verified business by Truecaller.<br />

Apart from adding trust and<br />

reducing the possibility of fraud,<br />

a Verified Business badge can be<br />

a big boom for start-ups and<br />

businesses who are brandconscious<br />

and want to accurately<br />

present the name of their entity,<br />

logo and give their customers the<br />

satisfaction of knowing exactly<br />

who they are conducting<br />

business with. The new feature<br />

also allows businesses to drive<br />

efficiency in their<br />

communications while<br />

improving call-pickup rates for<br />

genuine and important calls.<br />

Speaking during the launch,<br />

Zakaria Hersi, Director of<br />

Business Development in Africa<br />

said: “Fraud continues to be a<br />

major issue across Africa and as<br />

a company, Truecaller wanted to<br />

provide solutions on a business<br />

level as well as a personal level.<br />

Trust is at the heart of everything<br />

we do and with so much of our<br />

lives lived through our phone, we<br />

need to ensure that our<br />

communication happens in a safe<br />

environment.<br />

“Truecaller Enterprise has been<br />

set up with the strong intent of<br />

building solutions for businesses<br />

that will not just improve the<br />

efficiency of their communication<br />

but also provide significant value<br />

and safety to consumers in their<br />

day-to-day lives.<br />

*Mr Alioune<br />

Ciss<br />

By Prince Osuagwu,<br />

Hi-Tech Editor<br />

You once worked at UNCTD. How<br />

has the experience helped you to<br />

shape the vision of Webb Fontaine?<br />

When I was working for the United<br />

Nations Conference on Trade and<br />

Development, we were offering ICT<br />

solutions for Customs<br />

Administrations. I was collaborating<br />

with Customs Administrations such<br />

as the Nigeria Custom Service. This<br />

allowed me to develop a great<br />

understanding of the importance of<br />

technology to develop the trade<br />

environment.<br />

In Webb Fontaine, our purpose is<br />

to transform the future of trade<br />

through technology. Our mission is<br />

to empower governments and<br />

communities with future-proof<br />

technology and expertise to<br />

transform the Customs and Trade<br />

environment.<br />

At Webb Fontaine, our ethos is<br />

centred around knowledge transfer<br />

and this is something I have carried<br />

with me.<br />

You recently announced<br />

readiness to establish AI Centre for<br />

R&D in Africa, which of the three<br />

big African ICT countries; Nigeria,<br />

Kenya and Egypt are you looking to<br />

do that?<br />

We are investing in Africa because<br />

we know the talent is there and its<br />

growing, I have seen it with my own<br />

eyes. As you mentioned, there are a<br />

few countries that are really taking<br />

strides in IT, and Nigeria is definitely<br />

one! We are looking at all of the IT<br />

leading countries in the region and<br />

looking for the best fit. Setting up the<br />

centre will be a step-by-step process.<br />

Firstly, we need to identify the best of<br />

the best Africans to power our<br />

research and development centre. We<br />

will organise bootcamps where we<br />

will gather people from different<br />

countries. We will be looking at a<br />

large spectrum of talent. Not only in<br />

ICT, but also need people in<br />

geography, mathematics, physics, to<br />

enable us build the best solutions.<br />

We have realised that the location<br />

of the center is not such a big issue.<br />

Today, people work remotely while<br />

others will be working in the centre.<br />

Why Africa, for this project?<br />

Look at the technology around AI,<br />

Our AI centre will open up<br />

Africa’s economy — Alioune<br />

Ciss, Webb Fontaine CEO<br />

CEO of Trade technology company,Webb Fontaine, Mr Alioune Ciss, is<br />

a tech professional with cognate experience in Trade and Customs field. His<br />

job entails strategically bringing together new technologies and ideas to implement<br />

and change mindsets. He has worked in different international fronts including the<br />

United Nations Conference on Trade and Development, where he spent a record 24<br />

years. While at the UNCTD, Ciss worked on Trade and Customs issues, and was<br />

instrumental to digitising the sector in Nigeria. His experience in Nigeria gave him<br />

more insight to the pool of talents from Africa. So, when he joined Webb Fontaine in<br />

2015 as the Executive Director of Sales, basically helping countries to optimize trade<br />

through technology, Africa was on his radar. Today as CEO, he has a lofty plan to<br />

establish an Artificial Intelligence centre in Africa; which he says will open up the<br />

continent’s economy.<br />

you have things like face recognition,<br />

right? But when you go to an airport<br />

today, you have to use face<br />

recognition, which most often,<br />

doesn’t recognise Africans or darkskinned<br />

people. This is because the<br />

technology was not built to fit our<br />

needs.<br />

Although this has started to change<br />

gradually, but we still have a long way<br />

to go; and I believe the technology<br />

that is being developed in Africa now<br />

will not only address that but will be<br />

exported and shared across the globe.<br />

How will the project open up<br />

Africa’s economy?<br />

I think things are changing<br />

especially in ICT. For a long time,<br />

Africa has been receiving a lot of new<br />

technologies. This has changed<br />

tremendously over the last few years<br />

where we have seen ICT hubs and<br />

development boom from within Africa<br />

by Africans. But we want to see this<br />

more and be a part of this. This is why<br />

we will be opening our R&D hub.<br />

The pace of technological<br />

development in Nigeria is high and<br />

that makes almost everybody who<br />

wants to come to Africa, think of<br />

Nigeria. Are you considering the<br />

country for modular space of<br />

innovations?<br />

It is a consideration, a serious<br />

consideration that we’ve been<br />

working on. As I said, Webb<br />

Fontaine has been working in<br />

Nigeria since 2006. And we are<br />

already collaborating with a lot of IT<br />

companies and telecom companies<br />

to set up the solutions we are<br />

delivering to Nigeria Customs Service<br />

today. Nigeria is definitely one of the<br />

countries we are seriously<br />

considering for this centre.<br />

Are there expectations that the<br />

centre will attract FDI in the region?<br />

FDI is extremely important across<br />

the Africa region, especially in this<br />

new era of the African Free Trade Area<br />

that we’re setting up for the<br />

continent. I think that we need to<br />

continue developing our economies,<br />

but we also need to attract people to<br />

invest and build companies.<br />

From a Webb Fontaine perspective,<br />

through our technology, the Trade<br />

environment is being optimised. It’s<br />

easier to import, it’s easier to export<br />

and this is extremely important in<br />

attracting FDI.<br />

I have taken time to study Webb<br />

Fontaine and I can see how much<br />

you have increased your outputs in<br />

multiple countries. What other<br />

plans beside the AI Centre do you<br />

have for Africa?<br />

Webb Fontaine has some of the<br />

largest R&D centres in the industry<br />

that are all fully in-house. This means<br />

that we can develop the most effective<br />

Trade technology in the industry from<br />

within Africa that can be fully tailored<br />

to Africa but also more importantly,<br />

taken to the rest of the world. We see<br />

so much talent in the continent, we<br />

want to tap into this talent, and we<br />

want Africa to be at the forefront of<br />

the trade transformation that is<br />

happening.<br />

Are there policies you think will<br />

challenge your setting up the AI<br />

Centre?<br />

Not at all; we know the policies very<br />

well across the region. We are in talks<br />

with a few countries already in regard<br />

to setting up the centre.<br />

The countries I talked about are<br />

definitely giving good incentives to<br />

set up centres.<br />

Nigeria, we know quite well and of<br />

course have a large foothold there<br />

already therefore this is of huge<br />

interest to us.<br />

Recently you got three prestigious<br />

awards at the Nigeria Technology<br />

Awards, are they part of incentives<br />

spurring your actions?<br />

I think it was a great honour, to<br />

receive these awards in Nigeria. This<br />

is a testament to not just us but to<br />

our partners and their vision.<br />

Nigeria Customs Service, our<br />

partners here in Nigeria are really<br />

making strides in digitalisation in<br />

Trade and Customs and you can see<br />

this through the continued positive<br />

results. They are a great example of<br />

an optimal Trade environment<br />

powered by AI and technology. Even<br />

through the challenges of Covid-19,<br />

NCS continue to set a great example<br />

to not only the region but to the rest<br />

of the world as well.<br />

This award is about the coming<br />

together of two partners to create<br />

positive change.<br />

POST-COOKIE ADVERTISING: Terragon, Facebook introduce new<br />

solution to bail-out brands<br />

By Juliet Umeh<br />

As the online advertising industry<br />

counts down to the total extinction of<br />

third-party cookies, online advertisers<br />

and digital marketers have been urged<br />

to test new solutions now rather than<br />

later. This was a consensus call at a<br />

recent webinar organized by Terragon<br />

Limited in conjunction with Facebook.<br />

The Webinar titled: Online<br />

Advertising in a Post-Cookie World:<br />

Delivering Personalised Ads using the<br />

Terragon CDP and Facebook<br />

Conversions API, had almost 300 signups<br />

from industry leaders and<br />

practitioners from leading FMCG,<br />

Telcos, Banks and E-Commerce brands<br />

across Africa.<br />

Speaking during the Webinar, Chris<br />

Humphery, a Marketing Strategy and<br />

Tech Consultant at PwC, noted that<br />

brands must invest in data and<br />

technology to prepare adequately for<br />

the post-cookie world.<br />

“To test and learn is not to move fast<br />

and fail, it is about moving fast and<br />

building things. It is understanding<br />

what data and technology can expand<br />

into the marketing technology space<br />

and potentially adding to that<br />

MarTech space to drive through the<br />

greater ability to execution.”<br />

Buttressing the same point, Dayo<br />

Adefila, Head Digital Marketing,<br />

Africa at PZ Cussons advised against<br />

a fire-brigade approach to online<br />

advertising in a post-cookie world.<br />

“Test and begin. Don’t wait till<br />

October, November. Start getting to<br />

see how you can take advantage of<br />

Facebook’s Conversions API and look<br />

at the right CDP. Terragon has<br />

something that is really customised<br />

for Africa because it is mobile-first and<br />

it has mobile reach.”<br />

Acknowledging the potential<br />

disruptions to online advertising that<br />

the extinction of third-party cookies will<br />

cause, the speakers called for restrategising<br />

and investment in<br />

customer data.<br />

“What advertisers really need to do<br />

is to rethink their approach to customer<br />

data. Ultimately, by doing that, they<br />

will reduce their reliance on the thirdparty<br />

cookies.” Chris Humphrey<br />

noted.”<br />

“The role of a CDP (Customer Data<br />

Platform) will become very important<br />

in a post-cookie world and particularly<br />

API into each of the Walled Gardens.<br />

The challenge that we as advertisers<br />

will have is getting the level of data<br />

back from those Walled Gardens.” He<br />

added<br />

On his part, Dayo Adefila<br />

highlighted the importance of restrategising<br />

in order for advertisers to<br />

meet their KPIs.<br />

“There’s a brave new world that is<br />

not waiting. At the end of the day you<br />

don’t want to be spending money<br />

without achieving key results.”<br />

“Customer Relationship<br />

Management is required to help get<br />

better first-party data and to<br />

understand what is important to your<br />

customers.”- He added.<br />

Introducing the Facebook<br />

Conversions API, a solution to help<br />

brands prepare for the post-cookie<br />

world, Emily Wilson, a Marketing<br />

product and Partnership Manager at<br />

Facebook discussed the importance of<br />

personalisation to consumers and how<br />

Facebook’s solution can help brands.<br />

“When we surveyed consumers<br />

across 8 markets globally, 87% of<br />

consumers feel that it is really<br />

important to purchase from brands or<br />

retailers that understand them and<br />

understand what they actually care<br />

about.”<br />

“Personalised experiences are<br />

powered by data and that is what helps<br />

advertisers provide the most relevant<br />

message at the right time across a<br />

customer’s journey. It is impossible to<br />

serve a targeted Ad to someone and<br />

make sure that Ad is super relevant<br />

and interesting to them if you don’t<br />

know anything about that user.”<br />

Also speaking on the benefits of the<br />

solution, she noted that the Facebook<br />

Conversions API can be used to share<br />

any kind of real-time website<br />

interaction with a brand’s website as<br />

well as the customer activity that may<br />

be stored in the server that the pixel<br />

may not be able to access.” -<br />

She stressed the need for Brands to<br />

invest in data-driven marketing noting<br />

that “The better your data, the better<br />

your Return on Investment.”<br />

According to her: “A more reliable<br />

data connection ultimately means<br />

better insight into your customers’<br />

activities and preferences and more<br />

insights provide more opportunities<br />

to personalise the Ad experience for<br />

customers which ultimately drives<br />

higher engagement and better<br />

outcomes for your business.”<br />

Terragon is the leading data and<br />

analytics company in Africa that uses<br />

data and analytics to help brands in<br />

Africa connect at scale to their<br />

customers.<br />

Terragon is also listed as the only<br />

African-founded CDP partner for the<br />

Conversions API, in Africa.

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!