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Vanguard, WEDNESDAY, APRIL 21, 2021 — 15<br />
Truecaller’s new anti-fraud solution builds business-client confidence<br />
By Juliet Umeh<br />
Telephone search engine and<br />
caller identification, ID<br />
service provider, Truecaller, has<br />
introduced a new identity<br />
solution, Truecaller Business<br />
Identity, for businesses to<br />
reinforce safety and eliminate<br />
fraud.<br />
The enterprise solution makes<br />
business calls tamper-proof and<br />
increases consumer safety by<br />
preventing fraud and scam calls.<br />
It allows businesses to verify<br />
their identities using a green<br />
verified business badge,<br />
accurately presenting the name,<br />
photo and the logo of the<br />
organisation.<br />
Truecaller said the new solution<br />
brings greater trust and efficiency<br />
in communication between<br />
businesses and clients as it gives<br />
confidence to consumers,<br />
knowing that the caller is a<br />
verified business by Truecaller.<br />
Apart from adding trust and<br />
reducing the possibility of fraud,<br />
a Verified Business badge can be<br />
a big boom for start-ups and<br />
businesses who are brandconscious<br />
and want to accurately<br />
present the name of their entity,<br />
logo and give their customers the<br />
satisfaction of knowing exactly<br />
who they are conducting<br />
business with. The new feature<br />
also allows businesses to drive<br />
efficiency in their<br />
communications while<br />
improving call-pickup rates for<br />
genuine and important calls.<br />
Speaking during the launch,<br />
Zakaria Hersi, Director of<br />
Business Development in Africa<br />
said: “Fraud continues to be a<br />
major issue across Africa and as<br />
a company, Truecaller wanted to<br />
provide solutions on a business<br />
level as well as a personal level.<br />
Trust is at the heart of everything<br />
we do and with so much of our<br />
lives lived through our phone, we<br />
need to ensure that our<br />
communication happens in a safe<br />
environment.<br />
“Truecaller Enterprise has been<br />
set up with the strong intent of<br />
building solutions for businesses<br />
that will not just improve the<br />
efficiency of their communication<br />
but also provide significant value<br />
and safety to consumers in their<br />
day-to-day lives.<br />
*Mr Alioune<br />
Ciss<br />
By Prince Osuagwu,<br />
Hi-Tech Editor<br />
You once worked at UNCTD. How<br />
has the experience helped you to<br />
shape the vision of Webb Fontaine?<br />
When I was working for the United<br />
Nations Conference on Trade and<br />
Development, we were offering ICT<br />
solutions for Customs<br />
Administrations. I was collaborating<br />
with Customs Administrations such<br />
as the Nigeria Custom Service. This<br />
allowed me to develop a great<br />
understanding of the importance of<br />
technology to develop the trade<br />
environment.<br />
In Webb Fontaine, our purpose is<br />
to transform the future of trade<br />
through technology. Our mission is<br />
to empower governments and<br />
communities with future-proof<br />
technology and expertise to<br />
transform the Customs and Trade<br />
environment.<br />
At Webb Fontaine, our ethos is<br />
centred around knowledge transfer<br />
and this is something I have carried<br />
with me.<br />
You recently announced<br />
readiness to establish AI Centre for<br />
R&D in Africa, which of the three<br />
big African ICT countries; Nigeria,<br />
Kenya and Egypt are you looking to<br />
do that?<br />
We are investing in Africa because<br />
we know the talent is there and its<br />
growing, I have seen it with my own<br />
eyes. As you mentioned, there are a<br />
few countries that are really taking<br />
strides in IT, and Nigeria is definitely<br />
one! We are looking at all of the IT<br />
leading countries in the region and<br />
looking for the best fit. Setting up the<br />
centre will be a step-by-step process.<br />
Firstly, we need to identify the best of<br />
the best Africans to power our<br />
research and development centre. We<br />
will organise bootcamps where we<br />
will gather people from different<br />
countries. We will be looking at a<br />
large spectrum of talent. Not only in<br />
ICT, but also need people in<br />
geography, mathematics, physics, to<br />
enable us build the best solutions.<br />
We have realised that the location<br />
of the center is not such a big issue.<br />
Today, people work remotely while<br />
others will be working in the centre.<br />
Why Africa, for this project?<br />
Look at the technology around AI,<br />
Our AI centre will open up<br />
Africa’s economy — Alioune<br />
Ciss, Webb Fontaine CEO<br />
CEO of Trade technology company,Webb Fontaine, Mr Alioune Ciss, is<br />
a tech professional with cognate experience in Trade and Customs field. His<br />
job entails strategically bringing together new technologies and ideas to implement<br />
and change mindsets. He has worked in different international fronts including the<br />
United Nations Conference on Trade and Development, where he spent a record 24<br />
years. While at the UNCTD, Ciss worked on Trade and Customs issues, and was<br />
instrumental to digitising the sector in Nigeria. His experience in Nigeria gave him<br />
more insight to the pool of talents from Africa. So, when he joined Webb Fontaine in<br />
2015 as the Executive Director of Sales, basically helping countries to optimize trade<br />
through technology, Africa was on his radar. Today as CEO, he has a lofty plan to<br />
establish an Artificial Intelligence centre in Africa; which he says will open up the<br />
continent’s economy.<br />
you have things like face recognition,<br />
right? But when you go to an airport<br />
today, you have to use face<br />
recognition, which most often,<br />
doesn’t recognise Africans or darkskinned<br />
people. This is because the<br />
technology was not built to fit our<br />
needs.<br />
Although this has started to change<br />
gradually, but we still have a long way<br />
to go; and I believe the technology<br />
that is being developed in Africa now<br />
will not only address that but will be<br />
exported and shared across the globe.<br />
How will the project open up<br />
Africa’s economy?<br />
I think things are changing<br />
especially in ICT. For a long time,<br />
Africa has been receiving a lot of new<br />
technologies. This has changed<br />
tremendously over the last few years<br />
where we have seen ICT hubs and<br />
development boom from within Africa<br />
by Africans. But we want to see this<br />
more and be a part of this. This is why<br />
we will be opening our R&D hub.<br />
The pace of technological<br />
development in Nigeria is high and<br />
that makes almost everybody who<br />
wants to come to Africa, think of<br />
Nigeria. Are you considering the<br />
country for modular space of<br />
innovations?<br />
It is a consideration, a serious<br />
consideration that we’ve been<br />
working on. As I said, Webb<br />
Fontaine has been working in<br />
Nigeria since 2006. And we are<br />
already collaborating with a lot of IT<br />
companies and telecom companies<br />
to set up the solutions we are<br />
delivering to Nigeria Customs Service<br />
today. Nigeria is definitely one of the<br />
countries we are seriously<br />
considering for this centre.<br />
Are there expectations that the<br />
centre will attract FDI in the region?<br />
FDI is extremely important across<br />
the Africa region, especially in this<br />
new era of the African Free Trade Area<br />
that we’re setting up for the<br />
continent. I think that we need to<br />
continue developing our economies,<br />
but we also need to attract people to<br />
invest and build companies.<br />
From a Webb Fontaine perspective,<br />
through our technology, the Trade<br />
environment is being optimised. It’s<br />
easier to import, it’s easier to export<br />
and this is extremely important in<br />
attracting FDI.<br />
I have taken time to study Webb<br />
Fontaine and I can see how much<br />
you have increased your outputs in<br />
multiple countries. What other<br />
plans beside the AI Centre do you<br />
have for Africa?<br />
Webb Fontaine has some of the<br />
largest R&D centres in the industry<br />
that are all fully in-house. This means<br />
that we can develop the most effective<br />
Trade technology in the industry from<br />
within Africa that can be fully tailored<br />
to Africa but also more importantly,<br />
taken to the rest of the world. We see<br />
so much talent in the continent, we<br />
want to tap into this talent, and we<br />
want Africa to be at the forefront of<br />
the trade transformation that is<br />
happening.<br />
Are there policies you think will<br />
challenge your setting up the AI<br />
Centre?<br />
Not at all; we know the policies very<br />
well across the region. We are in talks<br />
with a few countries already in regard<br />
to setting up the centre.<br />
The countries I talked about are<br />
definitely giving good incentives to<br />
set up centres.<br />
Nigeria, we know quite well and of<br />
course have a large foothold there<br />
already therefore this is of huge<br />
interest to us.<br />
Recently you got three prestigious<br />
awards at the Nigeria Technology<br />
Awards, are they part of incentives<br />
spurring your actions?<br />
I think it was a great honour, to<br />
receive these awards in Nigeria. This<br />
is a testament to not just us but to<br />
our partners and their vision.<br />
Nigeria Customs Service, our<br />
partners here in Nigeria are really<br />
making strides in digitalisation in<br />
Trade and Customs and you can see<br />
this through the continued positive<br />
results. They are a great example of<br />
an optimal Trade environment<br />
powered by AI and technology. Even<br />
through the challenges of Covid-19,<br />
NCS continue to set a great example<br />
to not only the region but to the rest<br />
of the world as well.<br />
This award is about the coming<br />
together of two partners to create<br />
positive change.<br />
POST-COOKIE ADVERTISING: Terragon, Facebook introduce new<br />
solution to bail-out brands<br />
By Juliet Umeh<br />
As the online advertising industry<br />
counts down to the total extinction of<br />
third-party cookies, online advertisers<br />
and digital marketers have been urged<br />
to test new solutions now rather than<br />
later. This was a consensus call at a<br />
recent webinar organized by Terragon<br />
Limited in conjunction with Facebook.<br />
The Webinar titled: Online<br />
Advertising in a Post-Cookie World:<br />
Delivering Personalised Ads using the<br />
Terragon CDP and Facebook<br />
Conversions API, had almost 300 signups<br />
from industry leaders and<br />
practitioners from leading FMCG,<br />
Telcos, Banks and E-Commerce brands<br />
across Africa.<br />
Speaking during the Webinar, Chris<br />
Humphery, a Marketing Strategy and<br />
Tech Consultant at PwC, noted that<br />
brands must invest in data and<br />
technology to prepare adequately for<br />
the post-cookie world.<br />
“To test and learn is not to move fast<br />
and fail, it is about moving fast and<br />
building things. It is understanding<br />
what data and technology can expand<br />
into the marketing technology space<br />
and potentially adding to that<br />
MarTech space to drive through the<br />
greater ability to execution.”<br />
Buttressing the same point, Dayo<br />
Adefila, Head Digital Marketing,<br />
Africa at PZ Cussons advised against<br />
a fire-brigade approach to online<br />
advertising in a post-cookie world.<br />
“Test and begin. Don’t wait till<br />
October, November. Start getting to<br />
see how you can take advantage of<br />
Facebook’s Conversions API and look<br />
at the right CDP. Terragon has<br />
something that is really customised<br />
for Africa because it is mobile-first and<br />
it has mobile reach.”<br />
Acknowledging the potential<br />
disruptions to online advertising that<br />
the extinction of third-party cookies will<br />
cause, the speakers called for restrategising<br />
and investment in<br />
customer data.<br />
“What advertisers really need to do<br />
is to rethink their approach to customer<br />
data. Ultimately, by doing that, they<br />
will reduce their reliance on the thirdparty<br />
cookies.” Chris Humphrey<br />
noted.”<br />
“The role of a CDP (Customer Data<br />
Platform) will become very important<br />
in a post-cookie world and particularly<br />
API into each of the Walled Gardens.<br />
The challenge that we as advertisers<br />
will have is getting the level of data<br />
back from those Walled Gardens.” He<br />
added<br />
On his part, Dayo Adefila<br />
highlighted the importance of restrategising<br />
in order for advertisers to<br />
meet their KPIs.<br />
“There’s a brave new world that is<br />
not waiting. At the end of the day you<br />
don’t want to be spending money<br />
without achieving key results.”<br />
“Customer Relationship<br />
Management is required to help get<br />
better first-party data and to<br />
understand what is important to your<br />
customers.”- He added.<br />
Introducing the Facebook<br />
Conversions API, a solution to help<br />
brands prepare for the post-cookie<br />
world, Emily Wilson, a Marketing<br />
product and Partnership Manager at<br />
Facebook discussed the importance of<br />
personalisation to consumers and how<br />
Facebook’s solution can help brands.<br />
“When we surveyed consumers<br />
across 8 markets globally, 87% of<br />
consumers feel that it is really<br />
important to purchase from brands or<br />
retailers that understand them and<br />
understand what they actually care<br />
about.”<br />
“Personalised experiences are<br />
powered by data and that is what helps<br />
advertisers provide the most relevant<br />
message at the right time across a<br />
customer’s journey. It is impossible to<br />
serve a targeted Ad to someone and<br />
make sure that Ad is super relevant<br />
and interesting to them if you don’t<br />
know anything about that user.”<br />
Also speaking on the benefits of the<br />
solution, she noted that the Facebook<br />
Conversions API can be used to share<br />
any kind of real-time website<br />
interaction with a brand’s website as<br />
well as the customer activity that may<br />
be stored in the server that the pixel<br />
may not be able to access.” -<br />
She stressed the need for Brands to<br />
invest in data-driven marketing noting<br />
that “The better your data, the better<br />
your Return on Investment.”<br />
According to her: “A more reliable<br />
data connection ultimately means<br />
better insight into your customers’<br />
activities and preferences and more<br />
insights provide more opportunities<br />
to personalise the Ad experience for<br />
customers which ultimately drives<br />
higher engagement and better<br />
outcomes for your business.”<br />
Terragon is the leading data and<br />
analytics company in Africa that uses<br />
data and analytics to help brands in<br />
Africa connect at scale to their<br />
customers.<br />
Terragon is also listed as the only<br />
African-founded CDP partner for the<br />
Conversions API, in Africa.