Annual Report MobileSchool.org 2020

StreetSmart Impact • Support
15/10/2020 • 27/03/2021
Wim Depickere
Lies De Vocht
Lore Stanson (intern)
Joke Verreth
Sander Degeling
Rob Sweldens
StreetSmart Impact user
Thanks to our collaboration with VVSG, the
Association of Flemish Cities and Municipalities,
youth workers of all central Flemish cities
can actively test out the StreetSmart Impact app
until the end of 2021. To guide them through
the implementation process, which was kicked
off in September, StreetSmart organised a
demo and three three-hour workshops for each
central city, to give insights into the model
behind StreetSmart Impact, to set up their
organisation on the platform and actively test
out the app and the web platform together.
The user manual explains how to use the web
platform actively and the reporting manual gives
insights into all dashboards and reports automatically
generated on the StreetSmart Impact
web platform.
By making an inventory of questions asked in
demos and workshops, we also drew up a comprehensive
FAQ page, which can be consulted
on our website street-smart.be. This page will be
updated frequently, so users can easily find the
information they are looking for.
Flanders / Belgium
2020
Offering continuous qualitative support is important
when implementing new technology.
That is why we regularly set up calls with the
organisations using the app.
To make sure we can offer qualitative support
to all organisations that will start using
StreetSmart Impact, we developed three manuals,
containing straight-forward, detailed
step-by-step explanations, that can be consulted
on our website. The customisation manual
explains how to set up your organisation on
StreetSmart Impact in the best way possible,
tailored to your way of working.
In April/May 2021, we will evaluate the functionality
and user-friendliness of the StreetSmart
Impact app as well as its added value for youth
workers. This will allow us to keep tailoring our
support to the needs of the youth workers.
IMPACT
Three user-friendly manuals
Comprehensive FAQ page
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