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Leadership in Organizations

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Taxonomy of managerial roles. 10 ma<strong>in</strong> activities with<strong>in</strong> 3 broad roles: <strong>in</strong>terpersonal,<br />

<strong>in</strong>formation process<strong>in</strong>g and decision mak<strong>in</strong>g role.<br />

Interpersonal roles<br />

• Figurehead: symbolic role. Perform ceremonial duties: sign<strong>in</strong>g documents giv<strong>in</strong>g<br />

speeches at d<strong>in</strong>ners, receiv<strong>in</strong>g formal visitors.<br />

• Leader: def<strong>in</strong>e culture of organization. Provid<strong>in</strong>g guidance and role modell<strong>in</strong>g for<br />

subord<strong>in</strong>ates. Responsible for creat<strong>in</strong>g conditions for work, <strong>in</strong>tegrat<strong>in</strong>g all<br />

functions of the organization and motivat<strong>in</strong>g workforce.<br />

• Liaison: develop and ma<strong>in</strong>ta<strong>in</strong> network of external contacts.<br />

Information-process<strong>in</strong>g roles<br />

• Monitor: understand what is go<strong>in</strong>g on with<strong>in</strong> the organization and its immediate<br />

environment<br />

• Dissem<strong>in</strong>ator: pass<strong>in</strong>g <strong>in</strong>formation down to subord<strong>in</strong>ates<br />

• Spokesperson: transmitt<strong>in</strong>g <strong>in</strong>formation about the organization to external<br />

stakeholders (or <strong>in</strong>ternally when report<strong>in</strong>g to the board)<br />

Decision-mak<strong>in</strong>g role<br />

• Entrepreneur: control and manage change. Take advantage of opportunities<br />

identified via monitor<strong>in</strong>g and network<strong>in</strong>g role.<br />

• Disturbance handler: resolve unforeseen disturbances. Can occupy a significant<br />

proportion of the manger’s workload.<br />

• Resource allocator: schedule <strong>in</strong>dividual employees’ time, programme work and<br />

authorize expenditure.<br />

• Negotiator: negotiate between subord<strong>in</strong>ates and stakeholders when there is a<br />

conflict.<br />

Two fundamental drivers of managerial behaviour<br />

• Task-focused approach: concern for gett<strong>in</strong>g the job done (production based)<br />

• Relationship approach: concern for the people do<strong>in</strong>g the work<br />

Impoverished style: low concern<br />

people, low concern production.<br />

Preserve job and job seniority.<br />

Seek<strong>in</strong>g to protect themselves by<br />

avoid<strong>in</strong>g decisions. Manager<br />

doesn’t want to be held<br />

responsible for any mistakes. Less<br />

<strong>in</strong>novative decisions. Unengaged<br />

with workforce. ‘Keep your head<br />

down <strong>in</strong> case it gets knocked off’.<br />

6<br />

Country club approach: high<br />

concern people, low concern<br />

production. Well-be<strong>in</strong>g, security,

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