MEF Mobile Payments 2021 EXECUTIVE SUMMARY
The Mobile Ecosystem Forum is proud to share with the whole industry the key results from the 2021 Global Consumer Survey on Mobile Payments. Join MEF for access to the full report.
The Mobile Ecosystem Forum is proud to share with the whole industry the key results from the 2021 Global Consumer Survey on Mobile Payments. Join MEF for access to the full report.
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% of Respondents<br />
PAYMENT FRAUD<br />
BACK TO CONTENTS<br />
USERS ARE MOST CONCERNED ABOUT PAYMENT<br />
DETAILS BEING STOLEN<br />
35%<br />
Concerns with mobile payments<br />
30%<br />
25%<br />
20%<br />
30%<br />
28%<br />
27%<br />
25%<br />
24%<br />
25%<br />
15%<br />
10%<br />
5%<br />
0%<br />
My payment details being stolen<br />
Subscribing to something without realising<br />
Overbilling - incorrect charges on my account<br />
Future payments authorised without my approval<br />
Spending too much without realising it<br />
None of the above<br />
Globally, 30% of mobile users are concerned about payment details being<br />
stolen.<br />
• 28% fear that future payments will be authorised without approval<br />
• 27% fear subscribing to something without realising<br />
Only 25% are not worried about any of these security or fraud issues.<br />
© <strong>2021</strong> <strong>Mobile</strong> Ecosystem Forum Ltd 15
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