MEF Mobile Payments 2021 EXECUTIVE SUMMARY
The Mobile Ecosystem Forum is proud to share with the whole industry the key results from the 2021 Global Consumer Survey on Mobile Payments. Join MEF for access to the full report.
The Mobile Ecosystem Forum is proud to share with the whole industry the key results from the 2021 Global Consumer Survey on Mobile Payments. Join MEF for access to the full report.
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<strong>EXECUTIVE</strong> <strong>SUMMARY</strong><br />
BACK TO CONTENTS<br />
ONLY 15% OF USERS HAVE ACTUALLY EXPERIENCED<br />
OVERCHARGING<br />
I was incorrectly charged too much by my<br />
mobile operator<br />
Brazil<br />
24%<br />
South Africa<br />
China<br />
18%<br />
22%<br />
Overall, only 15% of users<br />
have experienced harm in<br />
the form of overcharging<br />
by the mobile operator.<br />
Spain<br />
India<br />
17%<br />
16%<br />
However, there are<br />
significant differences by<br />
country.<br />
UK<br />
USA<br />
12%<br />
14%<br />
We can see that 24% of<br />
users in Brazil report<br />
overcharging and 22% in<br />
South Africa.<br />
France<br />
Germany<br />
12%<br />
11%<br />
By contrast, only 5% of<br />
users in Japan report<br />
overcharging.<br />
Japan<br />
5%<br />
TOTAL<br />
15%<br />
0% 5% 10% 15% 20% 25%<br />
% of users<br />
© <strong>2021</strong> <strong>Mobile</strong> Ecosystem Forum Ltd 17
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