MEF Mobile Payments 2021 EXECUTIVE SUMMARY
The Mobile Ecosystem Forum is proud to share with the whole industry the key results from the 2021 Global Consumer Survey on Mobile Payments. Join MEF for access to the full report.
The Mobile Ecosystem Forum is proud to share with the whole industry the key results from the 2021 Global Consumer Survey on Mobile Payments. Join MEF for access to the full report.
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<strong>EXECUTIVE</strong> <strong>SUMMARY</strong><br />
BACK TO CONTENTS<br />
ROOM FOR IMPROVEMENT IN PERCEPTION OF<br />
MOBILE PAYMENT SECURITY<br />
The overall rating for security of mobile payments is 6.1, leaving clear room for<br />
improvement. Despite there being notable differences by country in usage or<br />
actual experience of harm, the perception of how secure mobile payments are is<br />
quite consistent.<br />
Although 24% of users in Brazil have experienced overcharging, their perception of<br />
payment security is surprisingly good. Conversely, we can note that while in Japan<br />
only 5% of users have experienced overcharging, their mean rating for mobile<br />
payment security is the lowest of all these countries.<br />
Security of mobile phone payments<br />
UK<br />
6.7<br />
Brazil<br />
6.6<br />
India<br />
6.3<br />
Spain<br />
6.2<br />
USA<br />
6.1<br />
China<br />
6.1<br />
Germany<br />
6.0<br />
France<br />
5.9<br />
South Africa<br />
5.5<br />
Japan<br />
5.3<br />
Total<br />
6.1<br />
1.0 2.0 3.0 4.0 5.0 6.0 7.0<br />
Mean Score: 1 = Not at all Secure, 10 = Most Secure<br />
© <strong>2021</strong> <strong>Mobile</strong> Ecosystem Forum Ltd 18
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