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JOB DESCRIPTION and to foster a service ethos whereby efficient, effective and consistent support frameworks, policies and processes are developed in partnership with academic colleagues; innovation is supported and encouraged; and all activities support the achievement of University objectives by enhancing the quality of the student and staff experience. The post holder will be expected to deliver a highquality service and exhibit the highest standards of professional conduct and performance ensuring these are reflected in staff teams. The post holder will also be expected to set standards of professional conduct in line appropriate professional membership and competencies frameworks, and ensure that the University’s values of progressive, compassion and responsibility are reflected in all that we do. The University requires all post holders to have an understanding of individual health and safety responsibilities and an awareness of the risks in the work environment, together with their potential impact on both individual work and that of others. DIMENSIONS • Leadership and coordination of the University’s Business, Industry and Employer Engagement • Leadership of the University’s Apprenticeship courses • Line management of staff teams • Planning and strategy setting (including marketing) • Delivery of Apprenticeship and Business, Industry and Employer strategic objectives • Product portfolio management and development • CRM management • Budget management (budget and targets to be confirmed) • Space and facilities management • Engagement with a large network of internal and external stakeholders, often at very senior levels • External representation of the University externally, with occasional travel in the UK and overseas KEY RELATIONSHIPS • Deputy Vice-Chancellor, Global Engagement and Employability • Deputy Vice-Chancellor, Education • Pro Vice-Chancellor, Knowledge Exchange • Director of Student and Academic Services / Employability / Careers • Head of the Centre for Education and Teaching Innovation (CETI) • Heads of College • Assistant Heads of College for External Relations • Assistant Heads of College for Education and Students • Head of Research and Knowledge Exchange Office • Key staff across Professional Services • External agencies providing market intelligence related services • Prospective and existing business, industry and employer contacts • Peer role holders from other competitor and non-competitor Universities 8
PERSON SPECIFICATION QUALIFICATIONS Essential • Relevant postgraduate qualification, or equivalent professional experience. • Membership of relevant professional body. Desirable • Relevant professional qualification. TRAINING AND EXPERIENCE Essential • Direct experience of successfully leading institutionally significant projects. • Direct experience of successfully leading apprenticeship courses and wider business, industry and employer relations services / activity. • Extensive senior management experience of having shaped and led high performing teams in a Higher Education setting or a corporate environment. • Significant skills, knowledge and behaviours linked to either a business or service related industry. • Substantial proven experience of reviewing, devising and implementing complex policies and procedures. • Proven knowledge and understanding of apprenticeships and employer relations issues, and an understanding of how these related to Higher Education. • Experience of manging income and expenditure. • Experience of effective functional change management. • Evidence of working independently to high professional standards. Desirable • Understanding of the Data Protection Act and the Freedom of Information Act. • Evidence of recent experience of involvement in organisation change programmes of work. • Experience of managing activity across multiple locations / teams. • Experience of preparing business cases and proposals for internal and external clients. APTITUDE AND ABILITIES Essential • Highly credible with exceptional communication and influencing skills. • Evidence of involvement in strategy and policy development, including analytical and reporting writing. • Excellent organisational, interpersonal and communication skills with ability to influence and build collaborative relationships. • Ability to understand complex government policy and interpret its broad and specific impact for audiences at different levels including senior management. • Well-developed problem-solving skills and the ability to take an innovative solutions-focused approach to what may be multi-facetted and/or significant in nature. • Strong influencing skills. PERSONAL ATTRIBUTES Essential • Tenacious and driven. • An ability to work co-operatively, both as a leader and a member of a team. • Discretion, tact and the ability to maintain confidentiality. • A commitment to staff development. • A commitment to equality and diversity. • The willingness and ability to travel between campuses and work flexibly. • Fully committed to contributing to a stimulating learning and working environment which is supportive and fair, based on mutual respect and trust, and in which harassment and discrimination are neither tolerated nor acceptable. • An understanding of individual health and safety responsibilities and an awareness of the risks in the work environment, together with their potential impact on both individual work and that of others. 9
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