Europe's 10 Most Trusted Home Care Providers 2021

Where Compassion Conjoins with Quality Care
The thought of giving people
quality care, focused on
supporting people with lifelimiting
illnesses in the comfort of
their homes, brought Eidyn Care to
life.
Rebecca McLennan, Eidyn Care’s
Registered Manager, came home after
a long shift working with palliative
clients at St. Columba’s hospice in
Edinburgh. Over dinner she talked
about how there appeared to be no
dedicated palliative care at home
service and that most of her clients
with Palliative needs wanted to live at
home.
From this discussion, grew the seed of
starting a quality care at home
company that would be dedicated in
supporting people with life limiting
illnesses in their own home.
Working in a busy oncology ward has
provided Rebecca with many years of
practical experience in delivering care
to people who are at their most
vulnerable, giving her the skills and
insight to realise that helping people to
live with dignity and respect at the end
of their life was something Rebecca
was passionate about pursuing.
In the following interview, Rebecca
shares her opinions how the home
healthcare services has evolved and on
how Eidyn Care has become a
prominent name in the related market.
Below are the highlights of the
interview:
Tell us more about your home care
solutions, that make your company
stand out from the competition?
Eidyn Care provides bespoke care at
home services to clients across
Edinburgh. All the visits are at least a
minimum time of one hour that allows
for the necessary tasks to be completed
but also allows time to support the
client’s mental health by spending time
building a relationship and ensuring
that they are not lonely.
What is your opinion on the impact
of the current pandemic on the
global healthcare sector, and how
has your company fared during the
pandemic and subsequent
lockdowns?
The pandemic has shed a light on
Social Care and how important this
unsung workforce is in supporting the
NHS to ensure that holistic care can be
provided and keep people safe at
home.
It was extremely worrying at the start
of the pandemic as there was very
limited supplies of masks and these
had to be sourced from Amazon, Ebay
and other random suppliers as our main
supplier did not have any masks.
The use of PPE has increased
dramatically as the team take infection
control seriously. As well as the
amount of PPE being used, the cost of
PPE has increased dramatically
however we cannot put a price on a
person’s life.
What is your opinion on the
necessity for healthcare service
providers to align their offerings
with newer technological
developments, especially when it
comes to catering to changing
patient preferences and needs?
The client is always right, and it is this
factor that we need to consider. We
cannot continue in the old-fashioned
way of using paper care plans and
updates must be seen in real time. We
currently use an electronic care
planning system (called PASS) which
allows us to monitor our clients on a
regular basis and ensure tasks or
medicines are not missed. It was
during the first lockdown that this
really came into its own when we
monitored a client that had got Covid-
19.
We were able to ensure that they were
kept comfortable and adapt their care
plan. We involved the “hospital at
home” service and District Nurses that
could read these notes and have
confidence that we were providing
care. After a few weeks of watching
22 | May 2021 | www.insightscare.com