Europe's 10 Most Trusted Home Care Providers 2021

Europe's 10 Most Trusted Home Care Providers 2021
solutions that make your company
stand out from the competition?
The company stands out from the
crowd in many areas. The list is not
exhaustive but an example.
We follow the upside-down
management principles of Mr
Timpson. I am the least important
person, and it is my job to allow
others the freedom to use their minds
and make their job work in a way
that works for them. Without the
carers I have nothing, and I never
forget that.
I pay staff for their whole shift not
just for their care calls and they all
have contracts with hours
guaranteed. We have a car care
scheme that pays for their tyres (one
set per year)and mot test. They also
have private health care cover.
With content staff we have very very
low sickness and very low staff
leavers. This is good for consistency
of care and for the client'swell-being.
We never take on clients unless we
can give them the call times they
requested. I have turned away many
because I know I cannot
accommodate what they would wish
for.
Emma, please brief us about your
journey in the healthcare industry.
I found myself alone with a young
child and no income! I thought as
everyone did years ago that anyone
could get a care job so long as you
had a car. This is what I am fighting
against now, the attitude that care is
an easily obtainable job that requires
no skill. I quickly realised why care
jobs were so easy to come by and it
is because of the high turnover due to
carers being undervalued, over
worked stressed and under paid.
Make no mistake the job of carer
requires a person with exceptional
life experience and multiple skills.
What is your opinion on the
impact of the current pandemic on
the global healthcare sector, and
how has your company fared
during the pandemic and
subsequent lockdowns?
The pandemic has highlighted many
of the major issues that were already
in the limelight. Carers over worked,
tired and undervalued and a lack of
trust between employees and their
employers. Since Covid began we
have not had one member of staff nor
client contract the disease other than
2 who contracted it from a stay in
29 | May 2021 | www.insightscare.com