Europe's 10 Most Trusted Home Care Providers 2021

A Leading Provider of Quality and Holistic Care
Care, aid, and support are what
a patient needs to regain good
health. In a scenario where
the patient is a senior, personalized
care services at the comfort of their
homes becomes essential.
The ‘healthcare services at home’ niche
has evolved significantly in the past
couple of years pertaining to the
demands of a more convenient access
to quality healthcare service. Organizations
catering to this niche market have
striven to leverage the most of their
healthcare professionals and resources
to deliver quality and comprehensive
care to patients.
One prominent name among such
organizations is Home Care Preferred,
a provider of home care
services, emphasizing on delivering the
best possible care with warmth and
affection. The company strives
efficiently to create a friendly
environment for clients and families
and supports them professionally with
special attention with their errands,
meals, and medications.
In the following interview, Ken
Waterhouse, Founder and Managing
Director, shares his opinions about the
current scenario of the home care
services market and how his organization
has gained a stronghold in the
same.
Below are the highlights of the
interview:
Tell us more about your home care
solutions, that make your company
stand out from the competition?
Home care preferred provides a highly
personalised service to clients. In
addition to providing care in people’s
homes we also sign post people to
associate services. For example, health
care professionals such as
physiotherapists, occupational
therapists, care fee planners.
What is your opinion on the impact
of the current pandemic on the
global healthcare sector, and how
has your company fared during the
pandemic and subsequent
lockdowns?
There have been major challenges
during the past year with care homes
severely affected at the height of the
pandemic. Some homes that were
already struggling have closed
however the more successful care
homes will survive.
Home care preferred has managed to
keep clients and team members, largely
safe, during the pandemic. The early
months when PPE was scarce were
difficult, however the company is now
managing well. From a financial
perspective thing are virtually back to
normal
What is your opinion on the
necessity for healthcare service
providers to align their offerings
with newer technological
developments, especially when it
comes to catering to changing
patient preferences and needs?
It is important that operators utilise the
excellent systems and developments
that are being introduced to the sector.
Home care preferred has virtually
become a paperless business and
streamlined record keeping and
reporting thanks to cloud based
software.
In your opinion, what could be the
future of the healthcare services
sector post the pandemic? And how
are you strategizing your company’s
operations for that future?
The sector will be better prepared for
any future pandemics and able to
32 | May 2021 | www.insightscare.com