Europe's 10 Most Trusted Home Care Providers 2021

Comprehensive and Quality Carefor the Aged
Today, statistics demonstrate
that the majority of the aged
population in the United
States plan to stay at home for as
long as possible, despite changes in
health, mobility, or cognition. Home
care providers have stepped up to the
challenge, providing more
opportunities for care and assistance
at home than ever before; this
includes services ranging from
cooking or light housekeeping to
meal preparation, transportation, and
personal care.
FolkstoneHome Care came into
being, when Emma Hanwell
realised that there was nothing she
could do to improve her situation as a
carer.She felt great dissatisfaction
every time shefelt she could not take
care of her clients in the way that she
felt was right and specifically the
conditions she was working under.
Emma set about discussing the
prospect of having her own company
with her parents, as they both had
much to offer in shaping Folkestone
Home Care.
Emma's father, who is now retired,
had a successful international
company of his own for many years,
KeyMed, one that was ahead of its
“
Emma Hanwell
Director/Registered manager
Remain small so that
delivery of service is
always excellent and
only recruit the very
best calibre of person.
“
time in terms of staff conditions,
respect, and values.
Emma's mother is an incredibly
caring individual who has concrete
opinions as to what “caring” actually
means in real terms. If her mother
were not retired, Emma would have
employed her as a carer and she
would have been amazing.
The company values are based
around being accountable, respecting
others and integrity. Its ethos has
always been what Emma believes to
be true; weshould treat everyone as a
human being first and foremost and
as such deserve equal respect and
must be engaged with in a fair and
just way regardless of gender,
beliefs, lifestyle, or personal choices.
“The person-centred care is not just
forclients, it is for my staff too,”says
Emma.
Below are the highlights of the
interview between Emma and
Insights Care, where she expresses
her opinions on the current landscape
of the home care services niche and
how her organization has gained a
stronghold within the same.
Tell us about your home care
28 | May 2021 | www.insightscare.com