2021 Annual Report: Celebrating 85 Years of Service

Budget Billing
We spread your payments evenly throughout the
year over an 11- month period, and on the 12th
month we detemine a debit or credit, based on
your actual usage. Budget Billing lessens the impact
on your budget during the winter and summer
months when utility use is likely higher. So,
despite unpredictable swings in the weather and
your usage, your utilities bills are still predictable.
4 0
Years
Scott Bradley
Serviceman / Line Patrol
Pat Kanda
Finanace Manager
3 0
Years
Auto Pay
Set up monthly bills to be automatically debited from a credit/debit card or a checking or
savings account with Automatic Payments. No more hassles with stamps, envelopes and
trips to the post office! Participating members receive a monthly billing statement and
notification as to what day the payment will be deducted from the designated account.
Paperless Billing with SmartHub
Stop receiving those paper bills that clutter your mailbox! Manage payments online and monitor
energy use with SmartHub, GVP’s online account management. Enroll today by creating
a SmartHub account: gvp.smarthub.coop. Once logged into SmartHub, go to “My Profile” to
change your printed bill status.
PowerMyWay Prepay Billing
Similar to putting gas in your vehicle, the prepay account balance decreases as electricity is used. Members
pay as they go, instead of paying a single bill each month. This program does not require a deposit or
credit check, and there are no disconnection or reconnection fees! Replenish account balances by using
the SmartHub app or payment portal. Members can monitor their balances online, receive mobile text
notifications or email when your account needs to be “refilled”.
15
Years
Cindy Roling - Disptacher
Derek Elder - Corporate & Member services manager
Laurie Miles - Customer service representative
Crystal Adams - customer service representative
Tony Ippolito - service planner
For more information about our flexible payment and billing options,
please visit gvp.org/SmartHub or call (970) 242-0040.
10
Years
Matt mason - foreman
5
Years
Nick Jones- serviceman
What’s truly a testament of a great work
culture? A workforce that stands the test of time.
Where else can you find employees who have been
around for 30 years and counting? It’s this culture of family, service and dedication
that drive our employees and these are the people behind your power. Like many industries,
we haven’t been shielded from years of institutional knowledge and experience leaving
the cooperative. In the past three years many of our stalwart managers have retired; however,
new leaders have stepped into those positions and are leveling up to the challenge.
Located at Grand Valley Power’s Office
We’re supporting our employees and board of directors with training and education,
working together as teams to solve problems and reach beyond the boundaries. We are
providing key training and assigning them significant projects to give them the opportunity
to build leadership skills and to gain experience working across different departments and
divisions. They are learning and simultaneously generating solutions to solve real problems
or bring new ideas within the organization.
The COVID-19 pandemic disrupted labor markets. Millions of people were furloughed,
lost jobs or had severely cut hours. Others had to quickly adjust to working from
home, effectively within a couple of days. Grand Valley Power closed its doors for two
months, but the commitment to its workforce was demonstrated in several areas: paid time
The nation’s first Electric Cooperatives were established in 1936; the same year that the Rural Electrification Authority (REA) began offering rural
off related to COVID-19, attention to working conditions, safety precautions, and medical
Electric Cooperative loans. In just a short few years, there were dozens of rural Cooperatives across the United States. By the 1950s, our Cooperatives
were networked together through the well-established National Rural Electric Association (NRECA). NRECA decided that Cooperatives needed
laborate and support each other. As we move forward, we’re continuing some of these new-
access. Teams utilized technology more than ever using Zoom meetings and Teams to col-
a mascot: someone to be the face of rural electricity. In 1950, Willie Wiredhand was created by freelance artist Andrew “Drew” McLay to fill that
found processes and programs.
8 role. He was born on October 30th, 1950. By 1951 he was selected by NRECA’s membership to be the official mascot of Cooperatives nationwide.
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