August 2021 - Bay of Plenty Business News

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12 BAY OF PLENTY BUSINESS NEWS August 2021 BROTHER INTERNATIONAL (NZ) LTD – GRAHAM WALSHE People centric agile leadership A people centric agile leader understands that people buy from people and in a market of rapid change the need for agility to adapt and transform to the needs of customers and employees is vital. The most successful people centric leaders will focus their entire attention on the real reason for their being, - the customer, and the single most important driver will be the leader’s ability to ensure customers become advocates. They do not measure success against competitors but instead concentrate all efforts on exceeding customers’ needs and expectations and measure success against this. People centric leaders will recognise that the number one asset in the business is their people, each individual employee who are valued recognised rewarded and empowered. Employees who embrace a clear vision, mission and core values that reflect the very essence of the business and its focus on people. Employees want to know their roles and importantly how their efforts contribute to the business fulfilling its purpose. Customers and employees are critically examining businesses and choosing them for their sustainability not only economically in terms of profit but their contribution to society and the environment. Customers and employees want authenticity, an ethical pathway for the business through the leadership to meet these goals and be able to align their own goals to see them met. The people centric agile Leader will embrace the Technology (ICT) revolution as the biggest enabler for transformation where the greatest certainty is the new paradigm of uncertainty. Leaders recognise the need to be agile and collaborative responding to this exciting, changing environment where use of digital and e-commerce platforms speak directly to their customers and employees. Emerging Global trends prior to Covid have accelerated with stronger work life emphasis and balance and WFH(work from home) and LFH (Learn from home) mandated by this. The people centric agile leader will not just look at providing what they GRAHAM WALSHE Executive Chairman – FNZIM 40 years as Chairman Brother NZ and Pacific, 13 years Brother Group Leader for Corporate/Marketing Asia Pacific Middle East Africa, 11 years Deputy Chair Of PCF. Brother NZ team has won numerous Brother Global President awards for Management -Marketing. are required to do by the very good legislative laws that make and hold them accountable. These Leaders will go the extra mile for their customers and employees recognising that there are no traffic jams there and they will be rewarded for this with brand loyalty and long service. Significant opportunities exist in the Digital transformation, e-commerce-web design-people to people 1x1 marketing through social media, training and distance learning and many others. To be able to build business around sustainable economic social and environmental platforms will open the business out to growth opportunities that are rapidly expanding. The fastest growing group of socially responsible investors are people looking for companies like this so without being cynical – it is great for business all round. Psychological Safety: Why it Matters for Managers in Today’s Workplace FREE SEMINAR Tauranga, Friday August 20th, 9am-10:45am, Hotel Armitage To Register for Tauranga: www.eventspronto.co.nz/21TPS01 Investment: FREE Programme Schedule: www.eventspronto.co.nz/dalecarnegie Contact Us: Dale Carnegie BOP Waikato Michael Shaw – 0275 429144 Michael.shaw@dalecarnegie.com www.bop-waikato.dalecarnegie.com What You’ll Learn The difference Psychological Safety makes to: • Diversity, Equity & Inclusion • Organisational Agility • Employee Engagement • Staff Retention • Resilience How to Create Psychological Safety in your team SWIPEDON – HADLEIGH FORD Act with decisiveness What does it take to be an exceptional business leader? It goes without saying, in the last 18 months we’ve all been thrown significant challenges. For a number of businesses, just navigating the year is celebration enough. These challenges are something we’ve observed on a global scale across our customer base, as we’ve worked alongside them. I’m not sure about being “exceptional”, but what’s become clear is that leading and growing a business is a journey that doesn’t stop until the last day you walk out the doors. I’ve personally grown exponentially since starting the business and the only thing I’m sure about is that I’ve got further to go. What tips do you have for other BOP business leaders? Leading truly is a journey, and one thing I’ve learnt is that you don’t have to know the answer to everything at the drop of a hat. Take your time to think things through and then, act with decisiveness. Thinking you “know it all” may work for the majority of the time, but it’s events that happen outside of ‘business as usual’ where organisations can be derailed and strategic plans are questioned. What are the big opportunities you see for new business growth? I’m biased, but I see a lot of opportunity for emerging tech businesses within the Bay of Plenty. Covid showed us we don’t need to be in-person to be productive. The tyranny of distance has disappeared and this presents exciting opportunities for all corners of the globe including and our piece of paradise. New Zealand has been reliant on the primary export sector for a long time and until recently it’s been a highly successful, but concentrated approach. Shifts in shipping costs, the labour market, environmental concerns and HADLEIGH FORD CEO – SwipedOn Hadleigh Ford is the founder and CEO of SwipedOn, a leading visitor management solution. SwipedOn is used in 7,000 locations, in 74 countries globally. In 2018 SwipedOn was acquired by UK listed SmartSpace Software. Hadleigh stayed on as CEO under the public company. He is also a Master Mariner and former Harbour Pilot with a lengthy seagoing career. scarcity of land have posed significant challenges to this sector and raised questions around our sole reliance on it. Technology on the other hand is often referred to as a “weightless export”. At SwipedOn, up to 90 percent of our revenue is derived offshore, allowing us to reinvest in the local economy. All we’ve needed are a handful of desks, some talented individuals and a lot of hard work to grow this organisation to what it is today. If you extrapolate this out across a number of international technology businesses that could be based in the Bay, the net positive is likely to be significant for the region. Here’s to continuing the hard work and a few more “weightless exports” leaving our shores (and keyboards!) soon. Ingham-Sears. Your authorised Mercedes-Benz retailer for sales, service and parts in Mt Maunganui and Bay of Plenty region. www.mbinghamsears.co.nz
August 2021 BAY OF PLENTY BUSINESS NEWS 13 BALLANCE AGRI-NUTRIENTS – MARK WYNNE Building on Covid learnings What does it take to be an exceptional business leader? Pivot is the catch word of 2021, when exceptional leaders trust in and support their people, the ability to pivot and create great stuff from what at the outset appears to be a massive roadblock (like Covid) is immense. We have all learnt about the value of flexibility over the last 18 months, making minor, but significant changes to the way we think about the traditional way of working. The leadership opportunity is to build on the learnings from Covid, which brought to the fore how important connection is to people’s wellbeing and sense of belonging. We all need to encourage greater empathy around what is happening outside of work and the importance of people being able to balance the two. We are walking the talk with our own health and safety programme, which is driven by care and ownership, and is called C.O.W.S – Care, Ownership, Wellbeing and Safety. What tips do you have for other BOP business leaders? The core behaviours of good leadership haven’t changed: • Leaders need to trust their instincts, then test their thinking with people you know think differently to you. • Be transparent and operate with integrity. • Be a valued member of your employee’s community – your people are part of the community outside of work, so it’s equally important for them to feel that they are part of a business that is making a real difference. • Always be prepared to front, no matter how difficult the challenge/issue. What are the big opportunities you see for new business growth? Tauranga city and the Bay of Plenty region is facing some exceptional challenges, but the opportunities to attract talent are boundless. You no longer need to live in a big city to have access to great jobs. The changes to the way we work means we can live at the beach and work MARK WYNNE CEO – Ballance Agri-Nutrients Mark Wynne is the CEO of Ballance Agri-Nutrients, a 100% Kiwi owned co-operative. The head office is based in the Bay of Plenty, with six manufacturing plants located through-out New Zealand, employing approx. 800 people. Mark has extensive experience in agribusiness, including 20 years in the dairy industry. He was previously President South Asia for Kimberly-Clark, growing the United States multinational’s market share with brands like Kleenex and Huggies. remotely, it’s incredibly easy to work with people from all round the country and all round the world from your own home. With more flexibility, and awareness that people don’t need to be at a desk in the office to do great work, this opens up a huge breadth of talent, as there is not the same pressure to relocate as there used to be. That said Tauranga is a great location, easy access to other major cities, the Port, transport efficiencies for freight, availability of land and people want to live in our beautiful city. There is very little you couldn’t do here. The opportunities are only as limited as your imagination! OUT NOW YEAR BOOK C E L E B R A T I N G B A Y B U S I N E S S | 2 0 2 1 See the Ballance Agri-Nutrients Business Profile on pages 56 and 57 https://bopbusinessnews.co.nz/year-book/ TAURANGA CITY COUNCIL – ANNE TOLLEY Being honest about decisions A successful outcome is not measured only in the ‘bottom line’. Tauranga City Council is a significant business, managing assets worth more than $4.7 billion, but it is also a community organisation, charged with representing the interests of 150,000-plus residents. Having now served for five months as Chair of the Commission which provides the council’s governance function, I can tell you that making decisions which provide the best possible outcome for the entire community is not always a simple task. Looking at my role in the governance team, which is effectively that of a Mayor, there are a number of requirements. While it’s simply not possible to please everyone, it’s essential that anyone who wants to express a view on a Council matter is heard and treated with respect. That means being honest when a decision is not likely to satisfy the individual or organisation involved, but it also means listening with an open mind and making changes where they will create a better outcome. Governance also requires decisiveness, making good decisions based on evidence and then sticking with those decisions and being ready to advocate for them in the face of criticism, where necessary. I hesitate to offer advice to the region’s business leaders, but I would say that a successful outcome is not measured only in the ‘bottom line’ – it also considers whether the interests of stakeholders (i.e. everyone affected by our business activities) have been wellserved; and whether we’ve done the right thing by our environment. It may be something of a cliché, but there really is no ‘Planet B’, so let’s do our best to leave our world in a better state than we found it. Again, my take on opportunities for ANNE TOLLEY Commission Chair – Tauranga City Council Anne has been deeply involved in local and national politics for the past 35 years, highlighted by nine years as a Cabinet Minister – holding the portfolios of Education, Police, Corrections, MSD and Local Government. After retiring as East Coast MP in 2020, she was appointed Chair of the Commission which fulfils the governance role at Tauranga City Council. regional business growth is shaped by my role. It’s my job to make Tauranga a better place to do business, by building upon our natural strengths – climate, fertile hinterland, great environment, the country’s best deep-water port, etc. The successful business of the future will be sustainable and will want to establish here because we understand and implement sustainable practices; and because we have invested wisely in the community facilities and infrastructure that make Tauranga a great place to live. Affordable housing for staff and their families is a big part of that picture. If that resonates, we hope you will find your place in our wonderful part of the world. OUT NOW YEAR BOOK C E L E B R A T I N G B A Y B U S I N E S S | 2 0 2 1 See the Commissioners’ Business Profiles on pages 8 and 9 https://bopbusinessnews.co.nz/year-book/
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August 2021 - Bay of Plenty Business News

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