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October 2021 Greenwood Village newsletter

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GOVERNMENT<br />

ENSURING A SAFE<br />

community<br />

EMERGENCY ALERT<br />

SYSTEM — ARE<br />

YOU SIGNED UP?<br />

This past summer, on August 4, two<br />

alerts, coordinated through the<br />

Arapahoe County Office of<br />

Emergency Management (ACOEM)<br />

were activated on cell phones within<br />

an hour of each other — the first<br />

alert was regarding a water<br />

contamination issue in the City of<br />

Englewood, and the second alert was<br />

initiated by the Arapahoe County<br />

Sheriff’s Office about a suspect on<br />

the loose.<br />

It has come to the Village’s attention<br />

that some residents may have received<br />

both messages, while some only<br />

received one, and others may not<br />

have received any at all. Staff reached<br />

out to the ACOEM to get<br />

clarification on why this occurred to<br />

assure more residents receive<br />

emergency alerts in the future.<br />

The first alert was activated using the<br />

Integrated Public Alert Warning<br />

System (IPAWS), software that uses<br />

cell phones for notification. The<br />

ACOEM set parameters of the<br />

affected area within the City of<br />

Englewood to notify residents of the<br />

water issue; for reasons currently<br />

under investigation by software<br />

engineers, the alert went beyond the<br />

set parameters notifying residents<br />

outside Englewood. The ACOEM<br />

and the software provider are actively<br />

investigating the software issue. The<br />

ACOEM apologizes for any<br />

confusion and inconvenience this<br />

software glitch may have caused to<br />

those not affected by the boil order.<br />

The IPAWS messages come across<br />

like amber alerts do as a notification<br />

on your cell phone and is not saved<br />

in text history. It is cell tower based,<br />

so if you are far from home and your<br />

home is in the notification area you<br />

will not receive the alert. While there<br />

is no sign up required, receiving the<br />

alerts is a setting that residents can<br />

easily turn on/off in their notification<br />

preferences of your smart phone.<br />

Some have done this and therefore<br />

fail to receive messages.<br />

The second alert was activated by the<br />

Arapahoe County Sheriff’s Office<br />

using ArapAlert (Code Red) to cell<br />

phones which require a sign up and<br />

opt in by the user. It will come in as a<br />

text message or phone call from a<br />

phone number with prefixes, 866,<br />

855, or 800. Text messages will come<br />

from 76127. This system is based on<br />

home or work addresses tied to your<br />

cell phones regardless of where your<br />

phone is when the alert is initiated. If<br />

you have not signed up through the<br />

ArapAlert <strong>web</strong>site, then you did not<br />

receive this message. ArapAlert<br />

reaches numbers from two databases.<br />

One is the 911 database, which<br />

contains all listed and unlisted<br />

landlines in Arapahoe County. If you<br />

have a landline, it is automatically<br />

included in this database. The second<br />

database is made up of Comcast<br />

Voice over Internet Protocol (VoIP)<br />

numbers (if you have a bundled<br />

internet/phone/ television service you<br />

probably have a VoIP line), and email<br />

addresses owned by people who have<br />

opted-in to receive the calls.<br />

If you do or do not have a traditional<br />

landline phone, and would like to<br />

receive a text, email or cell phone call<br />

in addition to the call on your<br />

landline or Comcast phone, consider<br />

registering for this free service.<br />

Public safety agencies like the<br />

Greenwood Village Police<br />

Department use the ArapAlert system<br />

to warn residents, businesses, and<br />

visitors of danger and other<br />

important information. With<br />

ArapAlert, the agencies can call, text<br />

or email multiple individuals and<br />

businesses to warn of dangerous<br />

suspects, flood, fire, or chemical<br />

spills.<br />

To register, visit their <strong>web</strong>site:<br />

https://ace911.colorado.gov/arapalert<br />

ArapAlert also has an emergency<br />

notification app. Unlike the database,<br />

the ArapAlert app will give you<br />

notifications when you are in<br />

geographic proximity to a warning<br />

area. For instance, you might visit a<br />

friend or family member who is<br />

within the warning area. The app will<br />

detect your proximity and provide<br />

you the same warning given to those<br />

who live and work in that area. You<br />

can download the app from your app<br />

store. <strong>GV</strong><br />

OCTOBER <strong>2021</strong> | <strong>GV</strong> NEWSLETTER PG. 9

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