GV Newsletter 10-2021 web
October 2021 Greenwood Village newsletter
October 2021 Greenwood Village newsletter
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GOVERNMENT<br />
ENSURING A SAFE<br />
community<br />
EMERGENCY ALERT<br />
SYSTEM — ARE<br />
YOU SIGNED UP?<br />
This past summer, on August 4, two<br />
alerts, coordinated through the<br />
Arapahoe County Office of<br />
Emergency Management (ACOEM)<br />
were activated on cell phones within<br />
an hour of each other — the first<br />
alert was regarding a water<br />
contamination issue in the City of<br />
Englewood, and the second alert was<br />
initiated by the Arapahoe County<br />
Sheriff’s Office about a suspect on<br />
the loose.<br />
It has come to the Village’s attention<br />
that some residents may have received<br />
both messages, while some only<br />
received one, and others may not<br />
have received any at all. Staff reached<br />
out to the ACOEM to get<br />
clarification on why this occurred to<br />
assure more residents receive<br />
emergency alerts in the future.<br />
The first alert was activated using the<br />
Integrated Public Alert Warning<br />
System (IPAWS), software that uses<br />
cell phones for notification. The<br />
ACOEM set parameters of the<br />
affected area within the City of<br />
Englewood to notify residents of the<br />
water issue; for reasons currently<br />
under investigation by software<br />
engineers, the alert went beyond the<br />
set parameters notifying residents<br />
outside Englewood. The ACOEM<br />
and the software provider are actively<br />
investigating the software issue. The<br />
ACOEM apologizes for any<br />
confusion and inconvenience this<br />
software glitch may have caused to<br />
those not affected by the boil order.<br />
The IPAWS messages come across<br />
like amber alerts do as a notification<br />
on your cell phone and is not saved<br />
in text history. It is cell tower based,<br />
so if you are far from home and your<br />
home is in the notification area you<br />
will not receive the alert. While there<br />
is no sign up required, receiving the<br />
alerts is a setting that residents can<br />
easily turn on/off in their notification<br />
preferences of your smart phone.<br />
Some have done this and therefore<br />
fail to receive messages.<br />
The second alert was activated by the<br />
Arapahoe County Sheriff’s Office<br />
using ArapAlert (Code Red) to cell<br />
phones which require a sign up and<br />
opt in by the user. It will come in as a<br />
text message or phone call from a<br />
phone number with prefixes, 866,<br />
855, or 800. Text messages will come<br />
from 76127. This system is based on<br />
home or work addresses tied to your<br />
cell phones regardless of where your<br />
phone is when the alert is initiated. If<br />
you have not signed up through the<br />
ArapAlert <strong>web</strong>site, then you did not<br />
receive this message. ArapAlert<br />
reaches numbers from two databases.<br />
One is the 911 database, which<br />
contains all listed and unlisted<br />
landlines in Arapahoe County. If you<br />
have a landline, it is automatically<br />
included in this database. The second<br />
database is made up of Comcast<br />
Voice over Internet Protocol (VoIP)<br />
numbers (if you have a bundled<br />
internet/phone/ television service you<br />
probably have a VoIP line), and email<br />
addresses owned by people who have<br />
opted-in to receive the calls.<br />
If you do or do not have a traditional<br />
landline phone, and would like to<br />
receive a text, email or cell phone call<br />
in addition to the call on your<br />
landline or Comcast phone, consider<br />
registering for this free service.<br />
Public safety agencies like the<br />
Greenwood Village Police<br />
Department use the ArapAlert system<br />
to warn residents, businesses, and<br />
visitors of danger and other<br />
important information. With<br />
ArapAlert, the agencies can call, text<br />
or email multiple individuals and<br />
businesses to warn of dangerous<br />
suspects, flood, fire, or chemical<br />
spills.<br />
To register, visit their <strong>web</strong>site:<br />
https://ace911.colorado.gov/arapalert<br />
ArapAlert also has an emergency<br />
notification app. Unlike the database,<br />
the ArapAlert app will give you<br />
notifications when you are in<br />
geographic proximity to a warning<br />
area. For instance, you might visit a<br />
friend or family member who is<br />
within the warning area. The app will<br />
detect your proximity and provide<br />
you the same warning given to those<br />
who live and work in that area. You<br />
can download the app from your app<br />
store. <strong>GV</strong><br />
OCTOBER <strong>2021</strong> | <strong>GV</strong> NEWSLETTER PG. 9