2021 Allevia Annual Report

The Year at a Glance
The Year at a Glance
From the Chief Operating Officer
Allevia has continued to keep COVID-19
at bay with no outbreaks in our services
during 2020/21 which is an achievement
given all services are within the 12 LGAs
of concern in Greater Sydney. That’s
not to say we haven’t had some close
calls, with several clients and staff being
deemed close contacts, triggering selfisolation
under our outbreak management
plan. Fortunately, due to considerable
preparation, a strong vaccination effort
and diligent frontline teams, we have kept
everyone safe.
We are very proud and grateful to all
Allevia workers who have donned and
d o f f e d a n enormous amount of PPE this
year, complied with 72 Hour surveillance
testing and accepted the required standdown
arrangements under the NSW Health
Orders when deemed a close contact.
Being an essential worker in 2021 has been
stressful for individuals and their families.
To the partners of Allevia workers, we
extend our thanks for allowing your loved
ones to do what was required of them.
Thank you everyone for stepping up and
congratulations to the team for this win.
Developing ‘Allevia Team Players’:
COVID-19 wasn’t the only agenda item
in 2021 at Allevia. A strategic focus on
quality has been a major achievement this
year.
In late 2020 we sat down together as the
leadership team and agreed that a teamsbased
culture would deliver the greatest
impact on improving service quality. We
adopted Patrick Lencioni’s approach to
identifying ‘The Ideal Team Player’. In
the following months we implemented a
successful recruitment and orientation
program to identify and develop ideal
team players who demonstrated the vital
attributes of being Hungry, Humble, and
Smart to join our team. Experience tells
us that selection and development of the
right candidates, will improve our frontline
services through ongoing culture change.
In addition to staff selection, we developed
new onboarding processes to improve the
education of frontline support workers,
particularly when it comes to the NDIS
Practice Standards and Quality Indicators,
positive behaviour support, personcentred
active support, and knowledge of
restrictive practices.
Allevia Team Players are
Hungry, Humble, and Smart
Allevia’s SIL & ILO Services: Allevia
has provided Supported Independent
Living (SIL) and Individual Living Options
(ILO) for many years in our communities
across Canterbury-Bankstown, Liverpool,
Fairfield, Burwood, and Cumberland LGAs.