2021 Allevia Annual Report

requirement. The first milestone of Allevia’s
new endeavour was a rigorous review of
the recommended evaluation methods.
A working party that included three of
Allevia’s Directors, applied their expertise
to the task. An application called
Socialsuite that hosts the well-known
MiSO evaluation tool developed by Scope
(a leading Victoria disability service
provider) was selected to assist with
evaluating Allevia’s services and customer
satisfaction.
Allevia’s achievements this past year,
in very constrained conditions, have set
us on a stable and well thought through
trajectory to significantly contributing to
more positive social change not just for
the people we currently support, but for
the whole community.
User training in the Socialsuite/MiSO tool
has commenced with the first surveys and
program specific evaluations rolling out in
the coming months.
Innovation is not only about the adoption
of new ideas. It is also about doing the
same things better.
An example of Allevia being innovative is
our partnering with quality SDA Providers
to deliver contemporary housing that is
co-designed. Listening to what people
want in their home and living situations
is guiding the design of the bricks and
mortar and the services people need. The
innovation is starting with what people
are saying they need and want and then
designing the bricks and mortar for them.
Inspiration will continue to drive our
innovation. People inspire us every day at
Allevia. An enthusiastic group of university
students completing their placements
with us, have applied their bright young
eyes to how we do things as they engage
in small projects that are aligned with their
studies.
Catherine Dickson
General Manager of Innovation
& Social Impact
When Daniel Carter
accepted the offer to
take on my demanding
role as Chief Operations Officer,
it gave me the opportunity
to take up this new role of
General Manager of Innovation
& Social Impact and focus
on the organisation’s growth
and development without the
distractions of daily business.
So far, I have found the work
to be highly rewarding and I
look forward to taking on the
challenges we face ahead as
our world continues to change.
Allevia 2020/21 Annual Report • 19