2021 Allevia Annual Report

‘Go to contact’ for their essential
services.
“My time with Allevia has been incredible.
I have been able to foster strong
relationships with participants and be their
go to contact for their essential services.
Assisting individuals meet their goals and
progress their life in ways they thought
they could not achieve, is so rewarding.
My tenacity, agility, and adherence to
the core values of Allevia and the NDIS
Practices Standards, has served to guide
my approach to finding solutions to
difficult issues.
I have created professional relationships
with service providers and have
established and built rapport with various
individuals. This in turn has allowed me to
go above and beyond for participants,
honour their needs and provide the best
service I possibly can with the resources
at hand.
the digital sphere. Despite the difficulties,
I took initiative and went above and
beyond for this participant to ensure that
he received the same service and support
anyone who is able to access digital
services. His gratitude for my effort and
understanding was extremely fulfilling for
me.”
Sukla joined Allevia’s Support
Coordination team in July 2020. Sukla has
had over 20 years of experience working
in the Ageing and Disability sector and
has been in both administrative and
coordination roles over her career.
Sukla Dey Sukla Dey
Support Coordinator
One of our participants was struggling
with his mental health due to not being
able to get in contact with his service
provider. As his Support Coordinator, I
calmed him down over the phone and
ensured that his service provider got in
contact with him in a timely fashion which
resulted in his anxieties being alleviated. He
notified me over the phone to tell me how
appreciative he was of my efforts, and it
made the work I did extremely rewarding.
I also have a participant who was unable
to contact us via email and mobile. Given
we are in such a digital space, I had to find
ways to communicate with him outside of
Allevia 2020/21 Annual Report • 31