Jeweller - February 2022

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Step outside of your business and... GROW! The key event timed for the jewellery community to connect for tomorrow and future success. March 12 – 13, 2022 ICC Sydney Exhibition Centre Darling Harbour www.expertiseevents.com.au AUSTRALIA’S NO.1 JEWELLERY EVENTS Est. 1990
BUYING GROUPS GET READY FOR 2022 WITH NEWFOUND VIGOUR VOICE OF THE AUSTRALIAN JEWELLERY INDUSTRY PANDEMIC DEMONSTRATES THAT EVERY CLOUD HAS A SILVER LINING FEBRUARY 2022 TRIBUTE TO A JEWELLERY INDUSTRY ICON FEBRUARY 2022 Contents This Month Industry Facets 11 Editorial 12 Upfront 15 News 30 Product Spotlight 28 32 35 56 A TRIBUTE Vale Peter W Beck 10 YEARS AGO Time Machine: February 2012 LEARN ABOUT GEMS Part II: Synthetic Diamonds MY BENCH Darren Nancarrow 38 2022 PARADIGM SHIFT The Great Retail Reset 4There is no doubt that The Great Retail Reset is happening. While it’s understandable that many small businesses are wondering what the future holds, not everything caused by COVID should be viewed as adverse. 36 Jewellers Showcase Features 38 43 2022 PARADIGM SHIFT The Great Retail Reset 58 SOAPBOX Gary Fitz-Roy BUYING GROUPS REPORT Rising stronger: valuable lessons from the pandemic Better Your Business 43 BUYING GROUP REPORT Rising Stronger 4Australia’s jewellery buying groups are in a unique position because they each have many members that are seen as part of a large family. Discover how each group has overcome the effects of COVID on businesses and in personal lives. 50 52 53 54 55 BUSINESS STRATEGY Christmas and New Year are over. JOSH STRUTT says start planning for it again now. SELLING SUE BARRETT has tips for rebuilding the mental well-being of your sales team. MANAGEMENT 'First seek to understand, then be understood' – RYAN ESTIS encourages you to listen. MARKETING & PR STEVEN VAN BELLEGHEM shares the secret to an engaging customer experience. LOGGED ON GARRY GRANT outlines how your website user experience and SEO go hand in hand. 35 LEARN ABOUT GEMS Synthetic Colour 4With the success of growing gem-quality diamonds, the next step has been to produce an array of colour options. Learn about what gives the stones their hue. FRONT COVER Founded in 1970, Stuller offers more than 200,000 products including bridal jewellery, mountings, fine jewellery, diamonds, gemstones, findings, metals, tools, supplies, and digital solutions — everything a jeweller needs for success. With more than one million loose gemstones in stock and ready to ship, Stuller delivers a colorful selection, quality, and service. To learn more visit: Stuller.com/About Stronger together Stuller.com The Great Retail Reset Vale Peter Beck February 2022 | 9
Page 1 and 2: VOICE OF THE AUSTRALIAN JEWELLERY I
Page 3 and 4: Helping you shine yesterday, today
Page 5 and 6: We’re celebrating all things cust
Page 10 and 11: #FUNFURLA FURLA.COM EXCLUSIVELY DIS
Page 12 and 13: Upfront #Instagram hashtags to foll
Page 14 and 15: OUR TEAM IS HERE TO SUPPORT YOU: To
Page 16 and 17: News Costco's diamond and jewellery
Page 18 and 19: News Harry Winston stops sourcing M
Page 20 and 21: News Tiffany & Co. problems continu
Page 22 and 23: News High profile jeweller sues 'co
Page 24 and 25: News EST. 1981 EST. 1981 EST. EST.
Page 26 and 27: WORLD RANKINGS OF JEWELLERY INDUSTR
Page 28 and 29: A Tribute Laughter and legacy: trib
Page 30 and 31: On The Market 1 2 3 4 5 FEBRUARY Pr
Page 32: 10 Years Ago Time Machine: February
Page 35 and 36: REVIEW Gems Part II: Synthetic Diam
Page 37 and 38: BILL HICKS DESIGNS 'Twisted Rose' R
Page 39 and 40: 2022 PARADIGM SHIFT | The Great Ret
Page 41 and 42: 2022 PARADIGM SHIFT | The Great Ret
Page 43 and 44: THE GREAT RETAIL RESET Buying Group
Page 45 and 46: SUPPORT SERVICES FOR INDEPENDENT JE
Page 47 and 48: WHY JOIN SHOWCASE JEWELLERS? AUSTRA
Page 49 and 50: THE COMPLETE PACKAGE Supporting Aus
Page 51 and 52: Business Strategy For example: Offe
Page 53 and 54: BUSINESS Management The global pand
Page 55 and 56: BUSINESS Logged On How user experie
Page 58 and 59:
OPINION Soapbox Resetting the jewel
Page 60:
Being nature’s most precious wond
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Jeweller - February 2022

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