2022-03-22 GDD
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Where we provide services to you as a retail client acting outside their normal trade or<br />
profession, our advice and services are covered by the Financial Ombudsman Service (FOS)<br />
and Financial Services Compensation Scheme (FSCS).<br />
The FOS was set up by Government to<br />
resolve individual complaints between<br />
financial businesses and their customers. They<br />
can look into problems involving most types of<br />
money matters - from payday loans to<br />
pensions, pet insurance to PPI. If they decide<br />
someone has been treated unfairly, they have<br />
legal powers to put things right.<br />
From 1 st April <strong>20<strong>22</strong></strong>, the maximum claim you can make if you bring a complaint to the FOS is<br />
£375,000. This amount will increase each year in line with inflation<br />
If you have a complaint about a financial product or service and you're not sure how to get<br />
started, you can contact them at:<br />
• Financial Ombudsman Service, Exchange Tower, London 14 9SR<br />
• Phone: 0800 023 4567<br />
• Email: complaint.info@financial-ombudsman.org.uk<br />
You can find out further details about the FOS at: http://www.financial-ombudsman.org.uk<br />
The FSCS is an arrangement established by Parliament to protect consumers if a regulated<br />
firm has stopped trading or does not have enough<br />
assets to pay claims made against it.<br />
The amount of compensation you receive will<br />
depend on the basis of your claim. The FSCS only<br />
pays compensation for financial loss. Compensation<br />
limits are per person per firm, and per claim<br />
category:<br />
• Deposits: £85,000 per person per firm<br />
• Investments: £50,000 per person per firm<br />
• Insurance Business: there is no upper limit on the amount of protection.<br />
You can find further details about the FSCS at: https://www.fscs.org.uk<br />
Page 15 of 34 General Disclosure Document 23/3/<strong>20<strong>22</strong></strong>