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2022-03-22 GDD

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Our customer proposition for ‘Pension Transfers’<br />

This service is suitable for customers who require advice on whether to transfer the value<br />

of pension benefits built up under an employer’s occupational pension scheme to another<br />

type of pension arrangement.<br />

This service is not suitable for customers who require a transfer to be undertaken<br />

irrespective of the risks and consequences, or who require limited advice.<br />

We operate a fully non-contingent charge for this service. This means that the charge<br />

remains the same whether we advise you to transfer your pension benefits or retain your<br />

existing pension entitlement.<br />

The purpose of the service is to advise you on whether your interests are best met by<br />

transferring or retaining your pension entitlement. Critical considerations will include the<br />

extent to which you are capable and comfortable in understanding the risks and<br />

consequences of what is a complex and potentially risky transaction.<br />

We will establish the value of benefits provided by the scheme and compare this against<br />

the amount of money that the scheme would be prepared to transfer to another pension<br />

arrangement in lieu of those benefits.<br />

We will consider the extent to which a transfer might affect the value of the benefits you<br />

would receive on retirement, as well as those that would be payable to your dependents in<br />

on your death.<br />

We will determine the overall level of income you may require in retirement and how this<br />

is likely to be split between essential domestic and non-essential lifestyle related<br />

expenditure. We then advise the earliest date at which retirement could reasonably be<br />

considered.<br />

Where a transfer is recommended, we will advise on how a portfolio of investments can be<br />

constructed to provide a potential for growth that is consistent with both the target<br />

retirement income, as well as your tolerance to investment risk. We will also consider the<br />

range of personal pension products that could be utilised to hold these investments, taking<br />

account of the cost and requirement for flexibility.<br />

Once our advice has been provided to you, we will meet with you and resolve any further<br />

queries you may have.<br />

Page 25 of 34 General Disclosure Document 23/3/<strong>20<strong>22</strong></strong>

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