Food & Beverage Asia April/May 2022

6
NEWS
Kerry joins Australian Food Pact to deliver sustainable
food waste solutions
Kerry has joined the Australian Food
Pact, a commitment to Australia’s goal
to cut food waste by half by 2030.
As part of the agreement, Kerry will set
targets to cut food waste in its operations
in line with the international best
practice set out in the Target Measure
Act process. The company will also work
with supply partners to reduce food
loss and waste in its supply chains.
Kerry will also quantify food waste in its
operations using the World Resource
Institute’s Food Loss and Waste Accounting
and Reporting Standard and encourage
major supply partners to do the same. This
will include an assessment of the volumes of
food saved, lost or wasted in food donated,
Kerry is committed to reducing food waste in its
operation following the partnership with Australian
Food Pact
composting, energy from waste and landfill,
among others, with the intent of turning
surplus and wasted food into food recovery
to benefit businesses and the community.
As part of its commitment, Kerry will
also lead or support initiatives and goals
including working with food rescue and
relief organisations to ensure no food that
are safe for human consumption goes to
waste, and increase the amount of safe,
surplus food suitable for use as animal
feed donated to farmers with a goal of
increasing farmer donations by 50% by
proportion of surplus food, all by 28 Feb
2025. Food waste will also be considered in
Kerry’s new product development process
as it refreshes existing product lines or
introduces new products to the market.
“Stop Food Waste Australia welcomes Kerry
Australia to the Australian Food Pact and
thanks them for committing their time
and resources to the bold and important
goal of halving Australia’s food waste by
2030,” said Mark Barthel, COO of SFWA. ■
Mondelēz moves operations onto all-digital workspace
Orange Business Services has been
tasked to transform Mondelēz International
with an all-digital communications
platform based on Microsoft Teams.
Cadbury, Chips Ahoy!, Oreo and Ritz
are some of the Mondelēz International
brands whose operations will now be
unified on a single, global platform.
Orange will manage the Microsoft
Teams platform, which will improve
communication and collaboration among
Mondelēz International’s offices, factories,
warehouses and
contact centre agents on a massive
scale, encompassing 80,000 employees
across operations in approximately 80
countries. Besides removing private
branch exchange (PBX) systems, Orange
will take over and manage Mondelēz
International’s global communications
platform end-to-end, including voice
capabilities in markets such as China, India,
the Middle East and Russia. Embedded
cloud flexibility will enable Mondelēz
International to scale their platform to
grow and expand into new markets.
Some of the benefits expected
once the implementation is
completed by the end of
2022 include cost
optimisation, a simpler
IT vendor ecosystem
with multi-cloud
orchestration
to manage
the voice transformation, and a platform
for new digital innovations.
Orange will also integrate ecosystem
partners to provide voice and video solutions
for additional functionality. Mondelēz
International’s contact centre platform will
leverage the Orange global network and
employ advanced analytics, automation and
AI capabilities. This will enhance various
business functions, such as HR, payroll, and
customer care, improving the customer journey
experience and providing greater insights.
The same mix of technology provides
Mondelēz International with a global
360-degree oversight of their entire operations.
With advanced analytics and monitoring
capabilities, Orange can identify possible
points of disruption and deploy proactive
maintenance prior to issues arising. In addition,
a self-care portal provides visibility and an
enhanced communications experience. ■
FOOD & BEVERAGE ASIA APRIL / MAY 2022