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MAY 2022

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

Customer Portal

Give your customers the service they deserve

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>>> • INSTALLER INSIGHTS • FIT SHOW FOCUS • SOFTWARE • SECTOR TRENDS • >>>


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Editor’s Comment

GEORGE LEWIS

EDITOR

GEORGELEWIS@MEDIA-NOW.CO.UK

May is the month we’ve all been building towards and waiting for – the

much-anticipated return of FIT Show.

It’s great to be back doing in-person trade shows again. The last two years

have shown us that there is another way of doing things, such as online

meetings, but nothing beats face-to-face interaction, getting up close to all the

innovative product launches and picking the brains of those in the know!

Head to page 16 where we caught up with FIT Show Event Director Nickie

West, who explains why the show really is not to be missed, with 30+

hours of seminars, panel debates and demo’s to keep you up to date with

sector issues, and over 200 brands showcasing products and systems that

will help make your working life easier!

Visitors to the Certass Installer Support Hub at FIT Show will be able to

hear about an exciting new certification scheme, powered by Certass

and NAPIT, which enables installers to self-certify conservatory roof

jobs. Jon Vanstone discusses this in more detail in his column on page

60, and explains: “In this initial launch, we’re focused on conservatory

roof certification, which is the one queried most by members, especially

with the boom in replacement solid roofs.” Jon will be at the FIT Show to

discuss this and other sector issues in more detail!

Our Installer Insights column features Ryan Schofield, MD of Thames Valley

Window Company, and joint owner of Business Pilot. Ryan is ideally placed to

give a perspective on challenges and opportunities for installers in the current

market, and gives his views and discusses his experiences on page 50.

So read on for all this and much more in our bumper May issue, and don’t

forget to come and say hi at the FIT Show, we’re on Stand Q32!

George

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CRM system designed specifically for installation businesses from page 26.

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Contents

ISSUE HIGHLIGHTS

46

16 MISS FIT, MISS OUT!

FIT Show’s Nickie West explains why this month’s event

is not to be missed, plus we get a small taste of what

some of the exhibitors will have on show, as well as the

exclusive FIT Show deals visitors can enjoy!

46 ACCESS TO SUPPORT

We hear how money raised by Band of Builders’ Big

Brew event has been used to fund a free counselling

service for tradespeople in crisis

66 THE NEW NORM

We may be seeing the start of a slowdown, but

consumers’ buying habits have changed for good,

argues Nathan Court, Sales Director at Sternfenster

FEATURES

30 THE PERFECT BALANCE

Wayne Irvine of AW Louvers discusses a recent project

where product selection helped achieve the perfect

balance of ventilation and noise management

38 OPENING DOORS FOR INSTALLERS

Turrou Landesmann, of Door Superstore, explains how

investment by suppliers in their e-commerce services

makes life a little easier for installers

54 WAKE HUP! TO THE FUTURE

Ultraframe Marketing Director Alex Hewitt tells us more about

the hup! system and why it’s a “better way to build home

extensions and conservatories”

70 THE PERFECT STORM

Andy Royle, of Leads 2 Trade, explains how the recent

energy price hike may lead to homeowners focusing

more on home improvements

72 POWERING EFFICIENCY

76

Kevin Brannigan, Marketing Manager at Makita, says

having the right tools to hand can make a huge

difference to a tradesperson’s on-site efficiency and safety

76 HOW TO AVOID INJURY WHEN

WORKING AT HEIGHT

Gurjeev Bola, Product Manager at Werner, answers the

key questions for installers to ensure their safety when

working at height

80 A ONE-STOP SHOP

Richard Bryant, Window Ware’s Commercial Director,

explains why ordering from a single source can be

better for business

4 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


REGULARS

50 INSTALLER INSIGHTS

In our latest Q&A, Ryan Schofield, MD of Thames

Valley Window Company, explains how having a

proper oversight of your business can help prevent

small problems becoming costly errors

60 THE VIEW FROM CERTASS

TRADE ASSOCIATION

In his latest column, Jon Vanstone focuses on

FIT Show 2022 and discusses the launch of a brandnew

certification scheme to help installers save time

and money on their conservatory roof projects

62 BUSINESS ADVICE

In the first of a new series from the experts at

Know-it, they look at the effect of rising interest rates

and inflation on your business’ cashflow

INDUSTRY NEWS

06 HELPING CUSTOMERS WITH

PART F GUIDELINES

Window Ware is on a mission to make sure its customers have

a good handle on the upcoming changes to Part F

10 KEY SECTOR CHALLENGES

DEBATED

Listers’ customers have been given the lowdown on

regulatory change, product innovation and market

forecasts at an informative customer partnership day

SECTIONS:

WINDOWS

30

DOORS

38

GLAZED

EXTENSIONS

54

HOME

IMPROVEMENT

66

VEHICLES, TOOLS

& WORKWEAR

10

72

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

MAY 2022 T I 5


News Roundup

DEMAND FOR ECO HOME

IMPROVEMENTS SOAR

New research from Rated People has

revealed how UK tradespeople are

adapting their businesses this year

to be more environmentally friendly,

as homeowner demand for ‘eco home

improvements’ continues to grow.

Rated People analysed more than 800,000

home improvement jobs posted by UK

homeowners on its platform, and spoke

to over 600 tradespeople and 2,000

homeowners to conduct the study. It showed

that almost two in three tradespeople

(63%) will be making eco changes to their

businesses and work in 2022, and 70% are

planning to extend their skillset this year to

take on more eco jobs.

Four in five (81%) tradespeople think eco

home improvements will be even more

popular this year for homeowners and 43%

of UK homeowners also said they would now

be more likely to choose a tradesperson if

they were environmentally friendly.

The study also showed that one in four

tradespeople (25%) plan to provide quotes

remotely in 2022 to reduce pollution.

It also revealed that homeowner demand for

eco home improvements has accelerated at

an incredible pace as the cost of living soars,

with almost half (45%) of UK homeowners

saying they want to make their homes more

environmentally friendly in 2022, up from

35% in 2021.

More than half of UK homeowners (52%) say

they want to make eco upgrades this year to

save money on bills, and one in three (36%)

say they want to make eco upgrades to their

home to make long-term financial savings.

The top 10 eco jobs with the biggest

increases in demand from homeowners

included triple glazing coming in at number

nine, with a rise in demand of 35%.

www.ratedpeople.com/blog/homeimprovement-trends-report

'LANDMARK' £20M DEAL SIGNED

Conservatory Outlet has signed one of the

largest deals in its history today after it

extended its long-term partnership with a

West Midlands home improvement specialist.

The Wakefield-based manufacturer put pen to paper

on a new five-year contract with 5 Star Windows that

is said to be worth an estimated £20m between now

and 2027.

This will see it continue to produce and supply

its range of windows, doors, home extensions and conservatory products to the firm’s showrooms in

Kidderminster and Worcester.

The deal, signed on the tenth anniversary of the two businesses working together, provides 5 Star Windows

with security of supply as it looks to maximise what is proving to be the busiest year in its history with sales

due to hit £12m in 2022

“This is a landmark deal for our business and one that underlines how important the power of the network is

to companies like 5 Star Windows,” explained Greg Kane, CEO of Conservatory Outlet.

Richard Manser, Managing Director at 5 Star Windows, added his support: “Both businesses share the same

ethos, so it made perfect sense to extend our involvement in the 27-strong Conservatory Outlet network of

retailers for a further five years. www.conservatoryoutlet.co.uk

HELPING CUSTOMERS WITH PART F GUIDELINES

Independent hardware distributor Window Ware is

on a mission to make sure its customers have a good

handle on the upcoming new Part F guidelines.

The company has created a summary document which

outlines the key revisions to Part F (ventilation) of

Building Regulations in England for both new builds and

refurbishments.

Ahead of the new regulations, which come into force in

England on June 15, Window Ware’s succinct summary aims to break down the changes in layman’s

terms and put customers in the know about how best to comply.

Richard Bryant, Commercial Director, said: “At Window Ware, we have always made sure our

customers receive the very best guidance on the latest regulations so they can take any changes all in

their stride.

“It’s important that fabricators and installers know exactly how the updates to Part F will affect both

them and their customers going forward.

“We really hope they’ll find the summary quick to read and easy to digest, with all the key points

set out plain to see. Like any regulations, there’ll always be exceptions to the rule, but the guidance

contained in this document should apply to the vast majority of build projects. By giving our customers

a solid grasp of the fundamentals, we can help bring them one step closer to Part F compliance, and

that’s a win in our books!” To download the summary for free, visit:

www.windowware.co.uk/partf

6 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


DoorGlass Brochure 21/22 Total Fabricator Half Page.qxp_Layout 1 18/08/2021 14:01

For more news and the latest updates, visit www.total-installer.co.uk

FRAMEPOINT APP HITS NEW HIGH

Use of the Framepoint app from

Tommy Trinder continues to

surge, with the firm reporting

that the value of work quoted by

installers on the platform topped

more than £100 million for the

first time in the month of March.

“The numbers are nuts,” said

founder and CEO Chris Brunsdon (pictured). “In two years, we’ve seen the values

quoted by installers on Framepoint go from £10 million a month to over £100

million a month. To be honest it's hard to get your head around!”

NEW DEFINITIVE GUIDE TO

COMPOSITE DOOR GLASS

U P D A T E D F O R 2 0 2 1 / 2 0 2 2

The number of installation firms using Framepoint continues to grow too with fifty

more installation companies signing up to use the service so far this year.

Rising average quote values are also a feature with the average quote to

homeowners reaching a new record high of £7,700 in March – 40% higher than

March 2021. Tommy Trinder reports that more than 16,300 homeowners have

received a quote generated by Framepoint in the last three months. Notably, 60% of

quotes were accompanied by a visualisation, using the company's makeover tool.

www.tommytrinder.com/

VENTILATORS: IGNORANCE ISN'T BLISS

AVAILABLE TO

DOWNLOAD

NOW!

Ventilation products are being incorrectly

specified because fabricators, installers and

building owners don’t understand what is

required of them, Wayne Irvine, the Managing

Director of AW Louvers, has warned.

This situation has been made worse because Wayne Irvine

of the rush to meet the revised Part F of the

Building Regulations which comes into force on June 15, and which will

result in most windows going into newbuild or refurbished properties

providing background ventilation by way of a trickle ventilator.

Putting vents in windows increases the chance of introducing outside

noise, which can also be harmful to the health of occupants. The

understanding surrounding acoustics, such as the terminology, the way

it is measured, and the different noise levels often means that the wrong

types of trickle vents are specified.

“There’s a lot of confusion around acoustics,” Wayne said. “For example,

there are different performance measurements that are referred to by

different European testing houses. There is RW in the UK, and Dnew on

the continent. There are also different decibels, different kilohertz.”

This can play havoc within the specification market, he said, because

confusion could lead to the wrong products being specified, and this is only

likely to get worse as interest in ventilation increases. www.awlouvers.co.uk

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MAY 2022 TI 7


Industry News

SUPPORTING

INDEPENDENT

STOCKISTS

INJURIES COSTING INDUSTRY £16.2 MILLION

Freefoam has released a new video as

part of its ongoing Helping Customers

Grow campaign, featuring Nottinghambased

business Jayplas Building Supplies.

The campaign is part of Freefoam’s strategic

marketing plan to shine a light on its

customer base and show how both supplier

and manufacturer are working together

to build long-term relationships and grow

business.

Started in 2010 by Jaime Nield, Jayplas is

a typical example of a Freefoam customer

who has grown year on year. Selling the core

roofline range, as well as external cladding

and internal panelling, Jayplas have a broad

customers base, from small to medium

sized builders, though to double glazing and

conservatory companies.

In the video, Jaime explains that he chose

Freefoam as his supplier over others because

of both the brand loyalty from his installer

customers and Freefoam’s route to market

- to predominantly supply independent

suppliers.

You can view the video from Jayplas

here: https://www.youtube.com/

watch?v=8qfAz1gDpCs

www.freefoam.com

Injuries and ill-health in the UK construction

industry are now costing upwards of £16.2

billion, new data has revealed.

Around 20% (£3.16 billion) of that cost was

incurred by employers and 22% (£3.5 billion) by

the government. Yet the majority of these costs

(59% or £9.56 billion) fall upon the injured and ill

individuals themselves.

The data also suggests that many people are

going into work when sick or injured. Between

2017/18 and 2019/20, there was a 12%

decrease in working days lost through workrelated

injury or illness. The figure dropped to

2.1 million, from 2.4 million between 2015/16

and 2017/18.

The findings, collated by specialist providers

of plant hire in London, Herts Tools, used

construction statistics from Health and Safety

Executive reports from 2018 to 2021. The

analysis demonstrates the impact of accidents in

the construction industry and how workers and

workplaces are being affected.

Continuing to work through illness or injury

can have severe, long-term consequences for

physical and mental health. Physical injuries

might be aggravated by carrying on with regular

duties – especially if manual labour is required –

causing further absences in the future.

Construction site injuries are growing in number,

but both prohibition and improvement notices

are becoming less common. When compared to

2017/18, 61% fewer prohibition notices were

issued in 2020/21, and improvement notices

were down 54% over the same timeframe. In

addition, there were 63% fewer prosecutions,

giving those who suffer accidents little hope of

achieving justice.

https://hertstools.co.uk/

8 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


For more news and the latest updates, visit www.total-installer.co.uk

THE JOURNEY TOWARDS SUSTAINABILITY

SEALING THE DEAL

Freefoam Building Products has announced

a significant milestone in its journey towards

a low carbon, circular operation with the

announcement that all electricity used at the

UK manufacturing site in Northampton is now

supplied from sustainable supplies.

All businesses can source energy from a range

of options including nuclear, wind and solar.

And with climate change high on the agenda,

companies are looking at ways to operate more

sustainably, and energy consumption has a big

part to play in this.

As an energy intensive business, Freefoam

has made a strategic choice to only purchase

electricity from renewable resources.

Geoff Barnett, UK General Manager, explained:

“As a manufacturing plant, energy is one of our

biggest commodities, used to power our mixing

and production operations, some of which

operate 24/7.

“Knowing that we are sourcing all our energy

requirements from solar power is a significant

step towards reducing carbon emissions.

“Freefoam is serious about sustainability and

playing our part in managing precious resources.

“As General Manager in the UK, I am very proud

to be announcing this initiative.

“This development is part of a much wider

strategic plan to ensure that Freefoam becomes

part of the circular economy, with numerous

projects currently happening around the

business.”

Geoff summarised: “We’re on a journey and have

already taken some significant steps with many

more to follow.

“Our aim is to put reduce, re-use and recycle at

the heart of everything we do.”

www.freefoam.com

Hodgson Sealants has acquired the entire

share capital of independent private label

sealant manufacturer Britchem from the

previous owners.

Britchem, located in Heckmondwike in West

Yorkshire, was founded in 2002.

The company is an independent private

label manufacturer of sealants for both UK

and export customers. The technologies

manufactured at both companies are

complementary and this acquisition allows

the newly extended Group to offer customers

an unrivalled range of UK manufactured

sealant and tape technologies, as well as

increased capacity to meet the demands of

the group’s growing sales.

Britchem will continue to be run as an

independent company within the Hodgson

Sealants Group.

Hodgson Sealants was supported in this

acquisition by Richard Firth of Leeds based

Park Place Corporate Finance, Matthew

Smith and Samuel Peake of Andrew Jackson

Solicitors LLP, with funding provided by Lloyds

Bank Commercial Banking.

https://hodgsonsealants.com/

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

MAY 2022 TI 9


News Roundup

For more company news visit www.total-installer.co.uk

BUILDING REGS CHANGES DEBATED AT LISTERS CUSTOMER DAY

Listers’ customers have been given the lowdown

on regulatory change, product innovation and

market forecasts, at a customer partnership day.

Held at the Tottenham Hotspur Stadium in North

London and attended by Total Installer magazine,

the event began with a Q&A panel on the impacts

of Part F and Part L, with Jon Vanstone, Chair of

Certass TA, Paul Kennington, Technical Director,

Veka and Chair of the Systems Group of the GGF,

and Listers’ MD Roy Frost.

This included a headline overview of Part F, which

will place new requirements to ensure new build

and replacement installations deliver minimum

levels of ventilation from June 15th this year.

L-r: Jon Vanstone,

Roy Frost and Paul

Kennington

Including a new requirement to make sure that all

habitable rooms and kitchens achieve a minimum

8,000mm 2 equivalent area (EA), and 4,000mm 2

EA in bathrooms, Part F proved a thorny issue.

Members of the audience questioned the

logic underpinning the legislation but also the

practicalities of enforcement, particularly where

homeowners were unenthusiastic about their use.

This was something later tackled head on

by Certass Chair Jon Vanstone, who while

acknowledging potential contradictions in the

relationship between Parts L (conservation of

energy) and Part F, ventilation, warned against

reliance on customer disclaimers or indemnities.

He said: “You’ve got different drivers at play

that don’t really match. At the same time the

consumer still doesn’t understand the benefits

and that makes pitching trickle vents to the enduser

far more difficult.

“My advice is that installers should take evidence

of whatever they are taking out. Do some basic

assessment of the property, look for issues, and

look at what the homeowner is doing because

there are a lot of retrofit projects going on. Quite

often, glazing projects will be part of something

bigger.”

Veka Technical Director, Paul Kennington, argued

that, like it or not, ventilation was fundamental

to the creation and maintenance of healthy living

spaces and that the negative impact poor air

quality had on health, meant that the Government

was unlikely to budge. Instead, he suggested that

legislation created an opportunity to upsell the

benefits to the end user.

This was also a theme picked up on by Roy

Frost, Listers’ MD. He argued that the industry

needed to be better at engaging with government

and encouraged installers to participate in the

consultation process. He also called for greater

collaboration between representative bodies.

“We need to speak with one voice”, he said,

“We’ve got trickle vent manufacturers, sealed

unit manufacturers, glass companies, systems

companies – people who are individually keen to

sell more of their individual products, and who are

pushing their individual agendas.

“In my opinion that needs to change and I’m

up for the challenge: I’d like to see individual

businesses and organisations within our industry

come together and approach things more

collaboratively, speak with a single voice and to

get our message across to Government”, Roy

added.

Darren Pusey, Technical Director, Listers, picked

up the regulatory theme in the next session,

talking about Part L and Part F compliance,

including the introduction of new Glazpart trickle

vent finish options, and the launch of its new

Sheerline aluminium offer.

Sarah Hitchings, Sales and Marketing Director,

Residence Collection, provided an overview of its

offer – including compliance with Part L – as well

as unveiling its plans for the development of a

new dedicated chamfered door frame.

The afternoon session was followed with

presentations from Kubu, while there were

also presentations on Listers’ new customer

ordering portal and management tool, Easy

Connect; as well as market updates from Listers’

boss, and Chris Tahmasaby from ICAAL. They

collectively highlighted a number of headwinds

but emphasised that business was still there to

be won.

The afternoon session was closed off by Ryan

Schofield, Business Pilot, and Alex McCulloch

from CCS consumer finance, who explained how

selling finance could support retail sales.

“There’s a huge amount happening in the industry

at the moment - Part L, Part F - and in addition

to regulatory change a host of other challenges,

including price increases and a slight toughening

of trading conditions”, Roy concluded.

www.listertf.co.uk

10 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


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Contract Installer Scheme Talk

REAPING THE REWARDS

VELUX Roof Windows has announced a new scheme which allows installers to earn

rewards all year round on its full range of products. Below we hear more about the scheme

and the benefits of installing VELUX roof windows.

VELUX Rewards allows installers to earn

rewards all year round on the full range of

VELUX roof windows, flat roof windows, sun

tunnels and blinds.

Every standard white-painted roof window will

earn customers £10 Rewards minimum with

higher rewards offered on polyurethane finish and

electrically operated roof windows.

For a limited time only, VELUX is offering boosted

Rewards for every VELUX white polyurethane roof

window purchased in April and May 2022 – £35

rewards instead of the usual £15 rewards. The

VELUX white polyurethane roof windows have a

seamless waterproof polyurethane coating.

Said to be ideal for kitchens and bathrooms, the

windows have a bright white finish with no visible

joints and are maintenance-free making them

ideal for modern homes.

To be eligible for the Reward, installers are

required to purchase the qualifying product and

upload proof of purchase to the VELUX Rewards

website, where they will receive the boosted

reward for their purchase.

Once approved, the account will be credited with

points that can be spent at a large range of topor

extremely important to them.

VELUX is boosting its

Rewards scheme until

the end of May 2022

VELUX roof windows come in a range of types and

sizes. They can be made to fit slim, elongated

spaces or wide, small spaces.

brand partners such as Argos, M&S, Currys PC

World and Tesco.

How to claim

To make a claim, installers can sign up for the

VELUX Rewards Program or log in to their existing

account to make their claim.

While the promotion runs through until end of

May, installers can earn Rewards all year round

with the VELUX Rewards scheme.

Benefits of VELUX roof windows

VELUX roof windows are a great way to transform

spaces and the best way to increase the amount

of daylight and fresh air in living and working

areas for homeowners.

Natural light is hugely important, which makes it

a key element for homeowners.

It increases a sense of wellbeing, and using the

right roof windows in the right way can provide an

abundance of natural light throughout the home.

Homeowners value daylight now more than

ever, particularly as many continue to work from

home, with nearly three fifths (57%) of UK home

workers revealing that available daylight is highly

By installing the right number, type, and size of

roof windows homeowners can get the daylight

in their property just right – and realise the full

potential of their home.

For ultimate comfort, VELUX electric and solar

powered roof windows are the answer. VELUX

electric or solar powered roof windows are also

compatible with all VELUX intelligent home

control systems, letting homeowners operate

their products using VELUX App Control or via a

wireless wall switch.

Customers can also upgrade to VELUX ACTIVE

with NETATMO, creating a healthier indoor climate

in homes. Sensors measure temperature, CO 2

and humidity, and operate your VELUX electric or

solar powered roof windows, blinds and shutters

accordingly.

The new VELUX 3-in-1 solar powered roof window

is a great option to allow an abundance of light

into the home which is fully remote-controlled for

extra convenience.

It provides homeowners with up to 289% more

access to daylight when compared to a regular

single roof window and provides the option of

having multi windows in one simple installation.

This provides a quick and easy installation, as

well as a simple ordering process, to create

gorgeous, light-filled rooms for customers, whilst

saving installers valuable time.

Contact VELUX Rewards:

01592 778293

memberportal.velux.qwasi.com/uk/login

@VELUXGBI

12 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


Designed to maximise natural light

Commonly thought of as a commercial product, curtain walling is becoming increasingly specified

for homes to create a light and airy living space. The architect specified the Kestrel Aluminium100mm

box and plate curtain walling system incorporating Kestrel 60mm windows to maximise natural light

and give a dramatic frontage to this prestigious development on the Coton House Estate, near Rugby.

For more information, visit www.kestrelaluminium.co.uk or call 0121 333 3575.

WINDOWS DOORS ROOFING SHOPFRONT CURTAIN WALL BRINGING LIGHT INTO LIVING

www.kestrelaluminium.co.uk


BDC the 1st to Manufacture Smart’s

INTERIOR DOORS & SCREENS

BDC, in partnership with Smart Architectural Aluminium, is the first

trade manufacturer to supply AluSpace, Smart’s modern, cost-effective

alternative to traditional steel systems. AluSpace will elegantly transform

any internal space, creating light and airy interior environments:

Cost Effective

Mirroring the aesthetics of steel

systems, AluSpace delivers

timeless elegance

Easy Installation

Fast and easy to install, with no

special installer training required

33mm Sightline

Slim sightlines create an elegant,

modern architectural feel

Glazing

For yet more design flexibility,

glazing options from 6-18mm

are available

Colours & Finishes

Available in black from stock,

or choose from Smart’s entire

colour palette

For more information visit www.bdcaluminium.co.uk


AVAILABLE TO ORDER

BDC Aluminium are leaders in the manufacture

of UK Aluminium windows and doors.

Established in 2008, BDC Aluminium has rapidly grown to become a

SINGLE DOOR

DOUBLE DOOR

SLIDING DOOR

trusted manufacturer of bespoke aluminium windows, doors and bifolds,

with a proven reputation for the quality of its products and service.

PIVOT SCREEN

INTERIOR SCREEN

The company has a broad product portfolio, supplying

customers across the South of England with an extensive

range of aluminium products, carefully selected from

some of the UK’s leading architectural systems companies.

Contact us today to discuss your requirements.

sales@bdcaluminium.co.uk

Call us today to place your order 01245 474747


Contract FIT Show 2022 Talk

Whether you’re an installer or fitter,

builder, manufacturer, fabricator or

specifier - you need to be part of FIT.

FIT Show is the industry’s main event, and the

UK’s only dedicated trade show for the window,

door, hardware and flat glass industry.

Whether it’s the latest products you’re after, the

chance to bag an exclusive FIT Show discount, or

to see and celebrate with friends and colleagues

after more than three years, you’ll be able to do

all of this, under one roof, at FIT Show.

Nickie West, FIT Show Event Director,

commented: “I am anticipating a very triumphant

return for the industry’s only dedicated trade

show when we open the doors to FIT Show on the

10th May.

“There is no denying that the market continues to

face unprecedented challenges, but we must start

laying the foundations for future success today –

and there’s no better platform to do this at, than

at FIT Show.

“We have worked closely with the industry to

ensure that FIT Show 2022 delivers an awardwinning

showcase of the very latest products

and innovations in windows, doors, glass glazing,

hardware and the associated home improvement

products.

“You’ll be able to see the largest showcase of

everything from windows and doors through

to conservatories, smart home tech, roofing

solutions and outdoor living products.

“You’ll also be able to get up-to-speed with the

latest changes to legislation and regulations. Our

CPD learning programme will give you 30+ hours

of seminars, panel debates and demonstrations.

“It will directly address the latest changes to

Building Regulations, including Part L, F, O & Q,

MISS FIT, MISS OUT!

FIT Show returns to the NEC Birmingham from Tuesday 10th - Thursday 12th May for the

delayed 2021 event. Total Installer caught up with Nickie West, Event Director, to find out

why it really is an unmissable event for installers...

with input from industry experts from the likes of

the GGF, FENSA and CERTASS.

“And if you’ve visited FIT Show before, there will

be so many new show features for you to see

this time around, as well as more materials and

products than ever before.

“We want you to leave FIT Show armed with the

products, tools, connections and insight to help

build your business both now and in the future.

“There will be lots on offer to allow you to

broaden your portfolios and soften the potential

blow of the predicted decline in consumer

demand for home improvements.

“And don’t forget that we will be open until 8pm

for our late night event on Wednesday 11th May.

“PIG’s will also be hosting its infamous PIGs Bar

on the CERTASS stand where there will be plenty

of opportunities to network and celebrate with the

whole industry.

“But for now, it’s all about FIT Show 2022 and

getting back to what we do best, with the best in

the industry by our side from 10th - 12th May at

the NEC. See you there!”

Below are just some of the exclusive

FIT Show offers you won’t want to miss:

•Drop your business card with Morley Glass and

you could win an Integral Blinds package worth

£1,000

•Visit Eva Fenestration Software on stand B22 to

get a flat 50% off all in-stall software purchases

•Fancy a Ferrari track day experience? Make sure

you visit Emmegi to find out more

•Is golf your thing? Visit the Fentrade stand for a

chance to win a luxury golf day

•Sign up as a new 12-month customer with

Adminbase and you’ll get your first month for free

•Pick up your free FIT Show & Glass Times

Passport, get it stamped by all 20 participating

brands at the show and you could win £10,000

• Allports Group is offering 3 years 30,000 miles

per annum service plan on all vehicles ordered at

the show (worth £1,000)

• Visit CERTASS to take advantage of its brand

new scheme to help installers save money on

certification with other products - only at FIT.

FIT Show brings every link in the fenestration

supply chain together under one roof across three

days.

Exhibitors include fabricators, systems houses

and suppliers of the leading products and services

across windows, doors, flat glass, hardware and

components.

Register for the show using the QR code below.

Find out more about FIT Show:

0207 886 3100

www.fitshow.co.uk

@fitshow

Scan to register

16 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


VISOGLIDE PLUS

SLIDING DOORS

10%

FIRST ORDER

INTRODUCTORY

DISCOUNT

QUOTE CODE

TI-VG01

INDUSTRY LEADING CUSTOMER SERVICE

Comprehensive install guide & support

THERMALLY BROKEN ALUMINIUM

Slim profile, Lipped outer frame, Sobinco locks

TRIPLE

TRACK

AVAILABLE

NOW!

LARGE SASH WIDTHS

Up to 6.4m wide in 2 panes. 2-4 panes available

STOCK COLOUR CHOICE

White, Anthracite Grey & Black, Dual Colour

FROM

2 WEEK LEAD TIMES

Reliable safe site delivery

www.madefortrade.co | Tel: 01642 610799

* Discount applies to new trade customers and first, single item purchase only of the Smart Visoglide Plus Sliding Doors | Image for representation only

* Per leaf price is unglazed and may vary depending on size and specification of the door. Lead time is based on a standard colour. Postcode restrictions apply


FIT Show 2022

For more news and the latest updates, visit www.total-installer.co.uk

WIN BIG WITH MFT!

A SUPA WAY TO CELEBRATE AT FIT!

Made For Trade (MFT) says it is

delighted to be in attendance once again

at the FIT Show, with both the Korniche

Bi-folding Doors and the multi-award

winning Korniche Roof Lantern on

display.

Known as ‘the community for our industry’,

three days on site will see MFT command

an impressive 170sqm on Stand N11 at the

NEC from May 10th-12th, alongside more

than 100 other exhibitors, where attendees

are welcomed in a long-awaited return

to physical exhibitions and face-to-face

meetings.

As a longstanding supporter of the industry

event, Made For Trade also has an intrinsic

link to the FIT Show, as the platform was

chosen for the launch of its inaugural

Korniche product – the Roof Lantern – some

six years ago.

So confident in fact are the MFT team in

their market-leading products, that the

team will be giving away £1000 in a FREE

prize draw on their stand to highlight the

time and cost savings on offer from the

Korniche products.

Known as the ‘SPEEDBEAD’ competition,

the contest is free to enter for all showgoers

who register on the MFT stand for

the Korniche Bi-Folding Door clip-bead

demonstration – a ‘game-changing

innovation’ that saves time on site, and

installation costs as a result.

As one of the main sponsors of the

exhibition, MFT is proud to support such a

vital trade gathering and be a part of the

#FITShowFamily, and says the event is

evidence of another way that MFT and the

Korniche brand are becoming synonymous

with the very best that the industry has to

offer.

Stand: N11

www.madefortrade.co

Preston-based tiled roof specialist, SupaLite, will

be celebrating its tenth anniversary by launching

some major new product developments at this

year’s FIT Show.

Visitors will be invited to join the SupaLite team

to mark this momentous milestone and view the

latest products and developments, including the

new flat roof orangery, trade and retail pricing app

and upgrades to the existing SupaLite roof.

Wes Clarkson, Sales Director at SupaLite, said:

“The new flat roof system is a bespoke made-tomeasure

complete system which is both strong

and durable and incredibly quick to install. It

also exceeds the existing building regulation

requirements and offers a U-value of 0.13 W/m 2 K.

“Meanwhile, the app will provide the installer with

a trade price from SupaLite and a retail price for

the product, based on their own pricing structure. It

also links to the company’s installer hub, SupaLite

FUSE, which means installers can manage their

retail sales for free using a Customer Relationship

Management system.”

As brand-new products on the market, this will be

the first time many SupaLite customers will have

EVER BETTER LEADS!

Leads 2 Trade says it is set to ‘completely

change the sales and lead landscape for

installers’ – and will reveal all at FIT Show.

Andy Royle, Co-Founder and Managing Director of

Leads 2 Trade, said: “We want to make them even

better and provide our Leads 2 Trade members

with the ultimate USP to win work.

“With some installers reporting a definite shift

to receiving fewer enquiries from their selfgenerated

efforts, we are exclusively offering them

the ultimate sales closing tool – and it’s totally

unique.”

Leads 2 Trade’s confirmed sales appointment

leads, with an 85% appointment confirmation

rate and an unrivalled no pitch no fee guarantee

have proved hugely popular with members for

window, door, conservatory and replacement

conservatory roof leads.

the opportunity to see both the flat roof system and

retail app in person.

“This year’s FIT Show is a particularly special

one as not only does it mark 10-years since we

launched our SupaLite Tiled Roof System in the

retrofit and new conservatory market, but we’re

also unveiling a brand new addition to our existing

portfolio of products.

“Celebrating 10-years in the industry is a great

achievement that we’re incredibly proud of and

marking this milestone at the FIT Show is one we

will remember for a long-time.”

Stand: M60

www.supaliteroof.co.uk

The company’s new offer, however, will trump

everything that has gone before.

“With this being the first FIT Show in three years,

there should be a lot of footfall, so it’s the perfect

place to launch our new offer,” explained Andy.

“Our members typically achieve a 1:3 conversion

to sale with a cost of sale as low as 8%, and

now they will be able to benefit even further from

using our leads service. We are looking forward to

welcoming visitors to our stand to find out more –

they won’t be disappointed.”

Stand: M52

https://leads2trade.co.uk/

18 TI MAY 2022

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


oof

lantern

10%

NEW TRADE

CUSTOMER

DISCOUNT

QUOTE CODE:

TIK01

Supply & install the multi-award-winning aluminium

Korniche Roof Lantern. Fitted in minutes, glazed in

seconds. The strongest lantern in class, available up to

3x2.5m in four glass panels and a maximum size of 6x4m

Delivering the best products, with

the best service, at the best price

Contact Made for Trade for a Kwikquote today

madefortrade.co | sales@madefortrade.co | 01642 610799

*Discount applies to all trade customers and applied to the first, single item purchase only of the Korniche Roof Lantern

glazed in

seconds

faster

to fit

STAND

N11


FIT Show 2022

For more news and the latest updates, visit www.total-installer.co.uk

Composite door supplier DoorCo is returning

to FIT Show for the first time since 2016, with

the ultimate composite door industry offering

showcased on stand Q11.

Dan Sullivan, MD, commented: “It’s been

a while since DoorCo exhibited at the FIT

Show and since 2016, DoorCo has certainly

evolved. We still have our same core values

of being a conscientious supplier, committed

to constant innovation, never compromising,

and always with our customers and their

customers in mind.

“And this year, we are returning with an allnew

brand supported by a comprehensive

range of unrivalled composite door

innovations.

“These include: GRiPCORE, our solid timbercore

door; ORiGINAL, our foam-core option

and entry into the world of DoorCo; FLiP,

our revolutionary glazing cassette option

that is standard across the DoorCo range;

FiRECORE, our FD30+ fire door that is a

step above the rest; as well as our approved

components including GLAZiNG and PAiNT.

“Our aim for the exhibition is to not only

showcase our comprehensive product

offering, but to connect with customers,

prospects and the industry as a whole.

“It’s a great chance to catch up with our

team and meet some of the newer members

too. There will be representatives from our

overseas partner DoorCo KR, customer

services, sales and marketing. Plus, the IT

and manufacturing teams will be on hand to

discuss the technology behind DoorCo.

“We’re excited to be back from both a business

perspective and socially, so come along to

stand Q11, tuck into some Korean tapas, enjoy

a drink on us and find out more about the

ultimate industry composite door offering.”

Stand: Q11

DOORCO RETURNS

www.door-co.com

CRM ‘FOR INSTALLERS, BY INSTALLERS’

Business Pilot, a comprehensive cloud-based

CRM tool designed by installers for installers, will

be exhibiting at the FIT Show on Stand M10.

Managing Director Elton Boocock (pictured) – along

with partners Ryan Breslin and Ryan Schofield –

will be discussing recent developments, including

the integration with the remote selling tool Tommy

Trinder.

“We want to sit down with our customers to

discuss some of these new features,” Elton

exlained, “and we’ve actually got Chris Brunsdon

from Tommy Trinder on our stand to show installers

how their favourite CRM tool can be seamlessly

integrated with their favourite selling tool.”

Another key integration that Business Pilot will be

demonstrating is the partnership with FENSA.

“Business Pilot is all about professionalism, about

driving up standards and profitability within your

company, so it is a natural development for us

to work with professional bodies to easily and

efficiently record all relevant certificates as part of

the platform,” Elton said.

Installers looking for new ways to expand their

product portfolio and increase sales values

can discover why Uni-Blinds integral blinds

from Morley Glass – at Stand N31 – are ideal.

The stand will feature several new additions to

the Uni-Blinds range which offer the potential

to cater for even more end-user tastes and

requirements.

These will be showcased along with the full

range of Venetian and pleated integral blinds

from Morley Glass on its largest ever FIT Show

stand in Hall 3a.

Installers will be able to explore all five control

systems and have the chance to win a package

of five manual Uni-Blinds worth £1,000 in a free

prize draw.

One of the latest additions on show is the Uni-

Blinds pleated blackout integral blind. Another

“Collaborations such as these – and there are

many more in the pipeline – are what we want

to discuss most with our customers and with

prospects. Importantly, we want to discuss how

these developments can improve the way they

work.”

“Business Pilot is tailored to the needs of

businesses,” Elton concluded. “FIT Show is a great

opportunity for us to talk to business owners about

how their companies are run, and how we can

develop the software so that they work smarter.”

Stand: M10

www.businesspilot.co.uk

EXPAND YOUR PORTFOLIO WITH MORLEY

innovation on show is the Uni-Blinds SV+

System. A third new product debuting at the FIT

Show is a smart home enhancement for the solar

powered W Smart integral blind.

Finally, installers will be able to see a new system

designed for the health and social care sector

called ScreenView.

Stand: N31

www.morleyglass.co.uk

20 TI MAY 2022

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


i-folding

door

15%

GLAZED IN

SECONDS

INTRODUCTORY

DISCOUNT *

DISCOUNT CODE

TIK02

Patented clip bead delivering the fastest glazing time.

Trickle vents positioned in frame - no need for extenders! Full

bearings and stainless steel hardware for the smoothest glide every

time. All with a 10 year manufacturer’s warranty.

Delivering the best products, with

the best service, at the best price

Contact Made for Trade for a Kwikquote today

madefortrade.co | sales@madefortrade.co | 01642 610799

*

Discount applies to all trade customers and applied to the first, single item purchase only of the Korniche Bifolding Door | *Korniche Bi-folding

door price is based on 5-5-0 configuration 3750 x 2000 , stock colour, delivered. Unglazed. Price is correct at point of publishing. Delivery

restrictions apply. Product specification and prices may be subject to change without prior notice.

FIT FASTER

CLIP BEAD

STAND

N11


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FIT Show 2022

2022

2022

2022

2022

2022

2022

NEC NEC BIRMINGHAM

NEC BIRMINGHAM

10-12

NEC

10-12 MAY

BIRMINGHAM

10-12 MAY 2022 MAY 2022 2022

FITSHOW.CO.UK

NEC 10-12 BIRMINGHAM

FITSHOW.CO.UK

MAY NEC 2022 BIRMINGHAM

FITSHOW.CO.UK

10-12 MAY 2022 10-12 MAY 2022

FITSHOW.CO.UK FITSHOW.CO.UK

Addison Saws

AdminBase

Addison Saws Allied Profiles

Q60

AdminBaseAllports Group

D31

Allied Profiles

Allumette Group

E19

Allports Group

Aluminium Federation

M51

Allumette Group

ALUTECH SYSTEMS

E21

Aluminium Federation

Alutrade

Q7

ALUTECH SYSTEMS

APECS

F31

Alutrade

Architectural Vision Systems

D41

APECS

Association for Specialist Fire Protection

M33

Architectural Vision Systems

E31

Association of Composite Door Manufacturers

Association for Specialist Fire Protection

Aston Lynch Windows & Doors

T6

Association of Composite Door Manufacturers

AT Precision

C21

Aston Lynch Windows & Doors

D51

Avocet ABS

AT Precision

S55

Band of Builders

Avocet ABS

Q39

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Band of Builders

N65

Between Glass Blinds

Bel’M

G19

Betz Trade

Between Glass Blinds

H7

Blusafe Solutions UK

Betz Trade

M43

Bossy Windows Hardware Solution

Blusafe Solutions UK

F18

Brisant-Secure

Bossy Windows Hardware Solution

S51

Britmet Lightweight Roofing

Brisant-Secure

G32

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BSI

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P51

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M10

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D18

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Central Platform Services

C30

Central Platform Certass Services

S39

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D49

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Q34

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Q50

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C29

Classic British Clearview Slate

G7

Clearview Comar Parkside Group

M31

Comar Parkside Combilift Group

B49

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C11

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F51

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T56

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C4

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F11

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C49

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Q11

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B21

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Q41

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B22

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Contract Talk

For more news and the latest updates, visit www.total-installer.co.uk

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PVCu & ALUMINIU


CALL:

EMAIL:

VISIT:

M LEAD TIMES FROM JUST 5WORKINGDAYS!


Cover Story

A SIMPLER WAY TO RUN

YOUR BUSINESS

Rhonda Ridge, Managing Director of Ab Initio, creators of the AdminBase installer

management system, gives Total Installer readers an overview of some key features and

benefits of a CRM system designed specifically for installation businesses.

The very term Customer Relationship

Management (CRM) system can leave

some people feeling cold. They hate the

thought of inputting data because it’s perceived

to be difficult or time consuming, and they

struggle to see how putting all that effort in, will

pay off.

However, not all management systems are

the same. Some are specifically tailored to an

industry by people who have done the same job

as you’re doing now. Some have been tried

and tested by your peers and have

been tweaked to account for their

feedback.

One sign of a management

system that’s doing what it

should, is longevity. Software

doesn’t last if it’s not useful, so if a

system has been widely used for decades,

it’s likely to be worth a look.

Ab Initio launched AdminBase, an installer

management system, over 20 years ago and it is

still going strong today.

As Rhonda Ridge, creator of AdminBase, prepares to

demonstrate the system to visitors at the FIT Show

on stand D31, she talks us through some of the

features and benefits that make this the system of

choice for so many installation businesses.

Customer Portal

“One of the items we’ll be highlighting to FIT

Show visitors is our award-winning Customer

Portal,” said Rhonda. “We know that the retail

market is quickly moving towards managing

purchases online. Most of us now prefer to have

the capability to log in and check on the status of

Left: Rhonda Ridge, Managing Director of Ab Initio, creators of AdminBase; Above: AdminBase’s

customisable home screen presents key data that can be read at a glance

our order, rather than pick up the

phone, navigate our way through

multiple options and wait on hold

until a member of staff is free to talk to us.

“That’s why we have given this facility to our

subscribers. Homeowners can log in, confirm

appointments, check on the progress of their

survey and installation, and just as importantly,

report any snagging issues after the project

has been completed. It’s a great sales tool too

because customers can benefit from even better

service levels.”

Full Internal AdminBase reporting engine

“Installation businesses that come to see us at

the show will also be able to see for themselves

how easy it is to review their KPIs within the

system, without having to spend time exporting

data to Excel to create separate reports.

“The dashboard style screen presents key

information in easy-to-read charts, showing

how many customers are awaiting quotes or

appointments.

Every sales lead is allocated a checklist and the

system applies a traffic light system so users

can quickly see the progress of each item on the

list. All charts can be created within AdminBase,

with no need to export the data to Excel. This

information can also be displayed back in the

office and refreshed every few minutes so that

all members of the team can see the very latest

picture at any point in the day.”

Customisable home screen

“Sticking with the theme of making life as easy

as possible, the AdminBase Home screen also

presents key data that can be read at a glance.

“We appreciate that no system is a one size

fits all solution, so installation companies can

customise this screen to give them an overview

of the aspects of the business that are relevant

to them.

Continued on page 28

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Cover story

Continued from page 26

“Users can choose between various styles of

charts to display the information they want to see

and can use the home screen to quickly compare

weekly, monthly, or yearly stats on sales or

installations.

“Having access to this kind of information

so quickly and easily 24/7, and in real time,

makes a huge difference to the ease with which

installation companies can operate.”

“Installers that have

started using this

function, don’t know

how they managed

without it”

My AdminBase Diary

“My AdminBase Diary was introduced to

AdminBase as a direct result of customer

feedback. Installers told us they wanted a

simplified way of passing relevant appointment

details from AdminBase to on site personnel, and

vice versa, so we gave our developers the brief

and they came up with the My AdminBase Diary

app.

“Members of the team can attach PDFs, pictures,

videos, voice recordings, spreadsheets and any

other useful information to each lead or record so

that everyone with access to the system can see

the very latest information on any job at any time.

Installers that have started using this function,

don’t know how they managed without it.”

NEW – Barcode scanning

As well as these existing features, installation

companies visiting the FIT Show will also be

privy to some new developments to the system,

as Rhonda explains: “We are launching a

new barcode scanning facility for AdminBase

subscribers. Barcode scanning is clearly a much

faster way of booking items into a factory or

warehouse as they come off the delivery lorry.

Similarly, items can be scanned out of the

storeroom to mark them as dispatched, whether

that’s onto an installer’s van or in the case of

Above: The My AdminBase Diary function was introduced as

a direct result of customer feedback.

supply only, onto a delivery vehicle or handed

over to a customer directly.

“Barcode scanning reduces the amount of time

needed to input data, which further improves

efficiencies.”

NEW – Electronic signatures

“We’ll also be launching another new element

to our core AdminBase system, which is a

facility that allows customers to sign a quotation

electronically on a document received by email.

“Gathering electronic signatures was already

gaining momentum in the business world, but as

with many things, the pandemic accelerated its

use. It’s now recognised to be the more secure

method of collecting customer signatures and is

the definition of convenient due to its immediacy.

We’ll be explaining more about how new and

existing customers can have access to this

facility within AdminBase at the show.”

Subscribe at FIT for one month free

“We’re looking forward to demonstrating

AdminBase in its entirety at the FIT Show and are

now taking bookings for live demo appointments.

“Ad hoc visitors are welcome to stop by

too, but as we’re sure our demos will prove

popular, we recommend booking a slot to avoid

disappointment.

“Our software has

been tried, tested, and

trusted by installers of

all sizes”

“Visitors can also enjoy a cup of real coffee on

our stand while they view videos of the system’s

features and benefits. We’ll be handing out a few

freebie items on the stand, and for any new users

that want to sign up at the show, we’re offering

one month’s subscription free.”

Proven success

Rhonda concluded: “If there’s one thing you look

at changing about your business this year, make

it the addition of the right installer management

system.

“With so many years of listening to installers

and implementing their feedback, on top of our

own direct experience in an installation business,

and the fact we are continually working on

new solutions ourselves, there is no match for

AdminBase when it comes to ease of use, depth

of features, and proven success.

“New users can be reassured by the fact our

software has been tried, tested, and trusted

by installers of all sizes, as well as supply only

operations, up and down the country.

“We have streamlined all the time-consuming

admin that everyone hates, while giving

installation businesses more useful information

at their fingertips to help them run their operation

day to day.

“These are just some of the features of the

AdminBase installer management system, but

there’s lots more to see at FIT. Our knowledgeable

team look forward to welcoming visitors onto

stand D31 at the show.”

Contact AdminBase/AB Initio Software:

01283 551005

www.abinitiosoftware.co.uk/

@Ad_minBase

28 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


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Project focus: Ventilation

ACHIEVING THE PERFECT BALANCE

AW Louvers produced over 200 Tunal Sus acoustic ventilators for use in the Vantage

student accommodation in Nottingham. Managing Director Wayne Irvine explains how this

was key to achieving the perfect mix of ventilation and noise management...

The Vantage is the latest high-end student

accommodation to open its doors in

Nottingham, re-imagining the halls of

residence concept to deliver a landmark scheme

with exceptional facilities right in the city centre.

Wayne Irvine, Managing

Director of AW Louvers

Every aspect of the £31.7 million, 485-bed

project has been designed with student comfort

and needs at its heart, from high speed Wi-Fi

to bike storage, a cinema room, gym and roof

terrace.

Its signature Sky Lounge has panoramic views

over Nottingham Castle thanks to double height

floor-to-ceiling windows in what is now one of the

city’s tallest buildings.

It’s a luxurious, high specification purpose-built

student accommodation (PBSA) scheme offering

a choice of apartments and studios across

eight room types, all arranged within a building

of mixed heights of up to 12 storeys. Both the

University of Nottingham and Nottingham Trent

University are close by.

Providing accommodation that cares for students

physically and psychologically was key for

developer Future Generation, which partnered

with Samsung to provide digital appliances, TVs

and air conditioning for every room. In addition,

anti-bacterial filters are installed throughout.

With such attention to detail to student well-being

and building ventilation, it was imperative that all

bedrooms performed to the same high standard,

providing tenants with the perfect balance of

fresh air and comfort levels.

However, The Vantage’s location on a busy

thoroughfare – the aptly named Traffic Street –

meant that ventilation requirements had to be

considered in tandem with minimising external

noise penetrating rooms via air vents.

“It is very important that

specifiers, fabricators,

and installers

understand what they

are buying, what they

are trying to achieve

and how they are going

to achieve it”

Balancing act

Through main design and build contractor

McAleer & Rushe, and facade sub-contractor

Eire Facades UK, AW Louvers & Ventilation

was awarded the contract to supply its Tunal

Sus acoustic ventilators to meet the exacting

demands of the specification, as Wayne Irvine,

Managing Director of AW Louvers, explained:

“The site is situated on a very busy main road,

hence the need for high end acoustic attenuation

ventilators on elevations facing the street.

“We supplied more than 200 Tunal Sus 250/10

acoustic ventilators to provide 51DNEW in the

open position in agreed phased quantities to

support the build programme. The vents are

designed to keep outside noise to an absolute

minimum while providing optimum air flow for a

healthy environment,” said Wayne.

Achieving the perfect mix of ventilation and

noise management is a balancing act. Too

much air flow through a vent and acoustic

performance drops.

Conversely, too little air flow but over-specified

acoustic performance can lead to stuffy,

unhealthy rooms and the risk of the building

developing defects related to moisture retention.

AW Louvers offers a highly specialised service,

partnering with architects, specifiers, main and

specialist contractors at project design stage to

assist with planning and managing installations

effectively.

This allows the optimum air flow/acoustic

requirements and glass/curtain walling

interfaces to be agreed early in the process.

“It is very important that specifiers, fabricators,

and installers understand what they are buying,

what they are trying to achieve and how they

are going to achieve it interface-wise with their

products,” said Wayne.

Continued on page 32

30 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


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Project focus: Ventilation

Continued from page 30

“If you don’t get the right ventilation strategy

early on, you’ll have a problem with cost – there

is a big difference between an acoustic trickle

slot vent and an over frame vent, which provides

more air and higher DNEW sound reduction. It’s

all about getting the right product for the right

application.

AW Louvers produced more than 200 Tunal Sus acoustic

ventilators for use at the Vantage student accommodation

“It’s also incredibly important that the ventilation

specification reflects the sound reduction in the

open, not closed, position because you only get

ventilation in the open position. Performance

levels in the closed position are academic and

should not be accepted,” he added.

Technical considerations

AW Louvers’ Tunal Sus acoustic ventilators

were glazed-in to the tilt-and-turn windows and

interfaced with the curtain walling.

Different thermal insulation locations within

both were used to maintain the thermal line and

required U-value. Rod controls were installed for

students to open and close the vents as required.

The 250/10 system normally provides ventilation

of 16,000Ea per linear metre but the size of the

student rooms necessitated this being reduced to

2,500Ea by inserting blocks in the vents to ensure

accommodation was not over ventilated.

The Tunal Sus system is a flagship, bespoke

option from AW Louvers and comfortably met all

technical requirements of The Vantage project,

including the critical need for the vents to

interface with double glazed units of different

thicknesses, in this case both 37mm and 43mm.

It is also a perfect choice for at-height

applications, with proven weatherability and

performance in positive/negative gusting wind

conditions up to 12 storeys.

In addition, project architect AXIS Architecture

required the units to match perfectly with the

building’s aluminium windows, requiring AW

Louvers to supply the system in a D2525 Class 2

Akzo Nobel powder Steel Bronze Y221F colour and

still meet tight delivery schedules.

“It a very nice project in a prime location. The

“The building looks

great, AW Louvers

delivered a good

service, it was a good

project”

bronze coloured windows really stand out and our

acoustic vents match perfectly and deliver the

specified air flow,” said Wayne.

“The primary objective of a trickle ventilator is

to provide background ventilation. An acoustic

trickle ventilator needs to provide background

ventilation and acoustic performance, so always

consider acoustic performance in the open

position.”

Quick delivery

AW Louvers worked closely with Eire Facades,

extracting technical information from drawings

to design the Tunal Sus system and ensure all

interfaces performed correctly.

Throughout the project Wayne maintained

constant dialogue with Eire Facades, having all

the 200 or so colour-matched units ready for

delivery within four weeks.

A spokesman for Eire Facades said: “The Tunal

Sus 250/10 units were straightforward and easy

to fit and AW Louvers provided us with really good

service and on-site support.

“The company had a good knowledge of the

system we were installing, a good technical

background and the product quality is there.

“The AW Louvers technical rep came to site and

demonstrated how the acoustic ventilators should

be installed, answered any queries promptly and

turned the order around pretty fast; the powder

coat matching can often take 4-6 weeks alone

for some suppliers so to have the whole order

available for delivery within four weeks was great.

“The building looks great, AW Louvers delivered a

good service, it was a good project.”

The Vantage was developed with funding provided

by Maslow Capital. It described the project as a

‘fantastic example’ of PBSA design delivered by a

‘highly credible’ team.

Contact AW Louvers:

01684 274608

https://awlouvers.co.uk/

@AWLouvers

32 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


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Green credentials

"SUSTAINABILITY MUST BE THE

FOCUS IN THE YEARS TO COME"

By Ben Brocklesby, Director at Origin.

In March, Origin launched the Homebuilder’s

Insight Report, a whitepaper designed

specifically to help those involved in the

housebuilding process. The report offers

those within the sector clear areas of focus,

including how to adapt in order to survive the

ever-changing market and how to keep up with

consumer demands. To do this, we compiled the

insights of five of the construction industry’s

leading experts to showcase the challenges and

opportunities facing the future of housebuilding.

Our very own COO, Victoria Brocklesby, authored

one of the expert articles, explaining how vital

sustainability is to the future of the sector. In it, she

explores that whilst sustainability has been on the

agenda for years, it has never been a high enough

priority for any significant changes to be made.

Any progress that was being made may have stalled

as a result of the events of the last few years. Brexit,

the global pandemic, and a war have all had a part

to play in the economic uncertainty being felt around

the world, as well as the ongoing price increases

and supply shortages. Despite these challenges,

sustainability cannot be ignored. Customer priorities

are evolving rapidly, with sustainability now playing

a huge role in the buying process. As a result,

housebuilders and their suppliers must make

changes, or risk being left behind.

This isn’t just the case for consumers either.

Commercial organisations are already making

drastic changes as part of their CSR programmes,

including with the offices they rent and the

suppliers they work with.

With updated building standards coming into

force in the coming months, the importance of

factoring in ‘green’ credentials will only rise. This

will start with the Part L changes coming in June,

before legislation requires all new homes to be

carbon neutral ready by 2025.

Above: Ben Brocklesby, Director at Origin

“Homeowners are no

longer making choices

on a product-vsproduct

basis”

Knowing where to start is the key. Materials

are the most tangible part of housebuilding,

making them a great starting point. Our

Partners choose us because they know we use

high-grade aluminium for our products. It has

high-performance qualities, as well as a minute

impact on the environment, especially compared

to uPVC and timber alternatives.

It’s not just about whether a product is recyclable

at the end of its life though, but the entire

manufacturing process. We do more than just

consider our products’ recyclability. We also

recycle the scrap metal we use throughout the

manufacturing process, helping other industries

to reduce their carbon footprint, while diverting

our waste from landfill. Aluminium is extremely

light compared to other materials, meaning

emissions are kept to a minimum.

Alongside materials, the entire supply chain

should be considered. Our Partners are in a

unique position where they can suggest their

preferred systems to customers, whether that’s

a homeowner or a developer. They are therefore

able to reach their sustainability goals. Materials

are a good start, but looking under the surface,

real sustainability initiatives need to be the focus.

Homeowners are no longer making choices on

a product-vs-product basis. They are instead

looking more broadly, considering suppliers’

environmental credentials, culture, and ethos.

We have strict processes in place at Origin,

ensuring we are as environmentally friendly

as possible. The rigorous tender process we

use assesses the sustainability and ethical

credentials of new suppliers, giving us the

evidence we need to choose the right one. This

process includes considering how they are

reducing energy consumption, resource intensity,

and waste management strategies. As a result,

we know that they are preventing pollution and

improving waste minimisation, reuse, recovery,

and recycling wherever possible.

We also worked hard to achieve the ISO14001

environmental management accreditation,

demonstrating our commitment to doing the right

thing.

Responsibility starts with how and where we

source components and extends to where they

end up. This is the case for everyone in our

industry, including installers.

This is just the beginning. The construction

industry is far from fully sustainable but

making changes can’t be delayed any further.

Sustainability must be the focus in the years to

come, so there has never been a better time to

get started, before you’re left behind.

Download the full Homebuilder’s Insight Report

at https://origin-global.com/documents/

homebuilders-insight-report.pdf

Contact Origin:

0808 168 5816

www.origin-global.com

@Originbifolds

34 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


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Updates

DON'T CHOOSE THE WRONG WINDOW VENTILATORS

The wrong choice of window ventilators could leave tenants unprotected from ‘distressing

external noise’, AW Louvers’ Wayne Irvine has warned, as window fabricators, installers and

building owners look to ensure their products comply with the revised Part F of the Building

Regulations from June 15.

The majority of windows going into homes from mid-June will need to provide background ventilation

to comply with the revisions to Part F of the Building Regulations, but Wayne says many solutions do

little to mitigate poor acoustics, and while the Building Regulations have yet to include a requirement to

resist the passage of external noise, the effects of noise pollution on human health are becoming more

understood, especially in built-up areas. With this in mind, AW Louvers’ acoustic trickle ventilators

(pictured) are said to provide market leading performance when it comes to sound reduction, while meeting the required air flow. www.awlouvers.co.uk/

REHAU INVESTS IN WINDOW.ID TECHNOLOGY

For further windows updates visit www.total-installer.co.uk

With sustainability growing in prominence among consumers, REHAU is investing in technology to

show fabricators, installers and consumers the material history of their windows.

Russell Hand, Head of Technical and Product Management at REHAU Windows, is heading the technology’s

launch, which will allow the entire windows supply chain to retrieve information about the window including

its constituent parts and recyclability.

“It is with the need for green priorities in mind that we have launched the Window.ID solution, which through

use of an RFID tag fitted to the window will assist the traceability of polymer and other components used in

our frames. This creates greater transparency of information for the fabricator and installer, which can then be

passed onto eco-conscious homeowners.” www.rehau.com/uk-en

EPWIN HEADS UP G22 AWARDS

Epwin Windows Systems has announced that it is the main event sponsor of the G22 Awards.

Managing Director of Epwin Window Systems, Clare Bailey, formerly O’Hara (pictured), said: “The

G-Awards recognise and celebrate excellence in our industry and are a great way to reward the

commitment and continued innovation that this sector delivers. We are delighted to be a main event

sponsor and help support such a prestigious event.”

The G-Awards ceremony will be held at the London Hilton Hotel on Park Lane in London on Friday 25h

November, 2022.

Speaking on Epwin Window Systems’ sponsorship, Tony Higgin, G-Awards event organiser said: “I am delighted to welcome back Epwin Window

Systems as a main event sponsor after a short absence brought about by the Covid pandemic.” www.epwinwindowsystems.co.uk

STORMING AHEAD OF THE COMPETITION

JELD-WEN has launched Stormsure EXPRESS, a collection of coloured timber windows, with delivery from 10-days.

Available in six of JELD-WEN’s most popular colours, and with a choice of black, polished chrome or satin

chrome hardware, Stormsure EXPRESS offers a total of 36 design options in a range of sizes and configurations.

With a factory-fitted multi-locking system and 24mm double glazing included as standard, the engineered

softwood range also benefits from up to 10-year paint, 10-year hardware and 10-year glass guarantees.

Tony Pell, Product Manager at JELD-WEN, said: “Stormsure casement timber windows are the most popular

in our range, providing customers with the ultimate solution and choice when upgrading the appearance of a

property. Our new, reliable EXPRESS service has enabled us to surpass competitors with an industry-beating lead

time, without compromising on quality or design. www.jeld-wen.co.uk/timber-windows/stormsureexpress

36 T I MAY 2022

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


Advertorial: Eurocell

ALL-NEW, BESPOKE CONTEMPORARY

CONSERVATORIES AND ORANGERIES

Eurocell’s Sean Bunyan outlines how the company’s innovative approach to contemporary

conservatory design can offer business growth and increased sales opportunities for installers.

When it comes to conservatories,

homeowners are looking for more sleek

and modern designs to complement

their homes, and installers are under pressure to

meet this emerging market demand.

What’s more, these new features have been

designed to make it easier and quicker for the

installer to fit.

As performance improvements around conservatory

useability continue to drive market uptake and

customer satisfaction, there are also consumer

preferences in terms of structural design elegance

and visual appeal.

Responding to increased consumer demand for 21st

century conservatory designs that include greater

use of glass, reduced brickwork, superior thermal

insulation, and a contemporary build aesthetic

for shape and colour, Eurocell has added a raft of

new features that improve liveability and reflect

changing homeowner tastes, which will create

business growth opportunities for installers.

Conservatories and orangeries have, for

generations, been popular additions to living

spaces, providing homeowners with alternative

spaces in which to unwind, socialise, and work.

While there remains a place for traditionally styled

conservatories and orangeries, it is clear that

homeowners considering whether to invest in new

and additional home spaces, want designs that

reflect modern-looking styles, are highly functional,

and use the very latest technologies.

As a result, and to support installers looking to

build further business opportunities, Eurocell has

extended its range of market-leading conservatory

and orangery solutions with the creation of new

conservatory designs and features to create

highly desirable extended living spaces or, help to

modernise existing and traditional conservatory

structures.

All-new to meet today’s market trends

The latest conservatory designs bring together a

combination of Eurocell’s exclusive pilaster and

slimline roof systems, with a modern highline gutter

solution, to enable the creation of desirable living

spaces that connect homes with their exterior

surroundings.

New Highline Gutter

In line with installer feedback, this contemporary

highline gutter is designed to make installation

easier by allowing more room for installers to fix

it to the conservatory. Available in either White

or Anthracite Grey, the bottom of the gutter is

dropped when compared to traditional highline

gutter designs for better aesthetics over full height

brickwork and pilasters.

Requiring minimal maintenance and designed for

ease of fabrication and fast installation, the sleek

and attractively designed options ensure the swift

and cost-effective completion of projects. They also

offer peace of mind with a 10-year guarantee and

provide all year-round comfort through superior

thermal performance.

New Pilaster

The new features include innovatively designed

pilaster solutions providing strength, durability,

high insulation performance, and varied decorative

options. Using corner posts with reinforcement, the

pilasters provide a robust construction solution.

They are also the foundation for stunning cladding

options.

For homeowners seeking an internal plastered

finish, the new pilaster options provide the ideal

backdrop to help deliver interior spaces that can

include striking lighting effects and the increased

specification of home automation and technology.

Internal Pelmet

The intelligently designed continuous box-section

around the roof avoids the needs for plastering and

simply allows the trims and cladding to be fitted

to the aluminium fascia mounted on brackets.

As well as avoiding installers having to factor in

specialist trades to carry out plastering, this design

significantly reduces the amount of time needed to

complete the project.

New Slimline Roof

The contemporary visual impact of the new

Eurocell conservatory options is reinforced with the

addition of a slimline roof system solution. With

a thinner ridge system and reduced sightlines on

conservatories, the slimline roof system enhances

the feel of light and space.

Eurocell’s re-imagined conservatory options

are suitable for both new structures or as a

cost-effective method to modernise existing and

traditional conservatories. Easy to install, they

can quickly transform favourite internal spaces,

enhance the connected experience of indoor and

outdoor living, and delight homeowners.

Contact Eurocell:

0800 988 3049

www.eurocell.co.uk

@eurocellplc

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

MAY 2022 T I 37


Product supply

OPENING DOORS FOR INSTALLERS

Turrou Landesmann, Trading Manager from online builders’ material supplier Door

Superstore, part of the CMO Group, discusses how suppliers can make life a little easier for

installers by investing in their e-commerce service.

At Door Superstore, we don’t fit the mould of

a ‘traditional’ builders’ merchant and the

fact that we operate completely online has

meant that we have been able to fine-tune our

offering to quickly respond to the changing needs

of our customers.

As we emerge from a period of unprecedented

restrictions and face yet further uncertainty in the

wake of other global events, we are continuing to

invest in our product ranges, technical knowledge

and customer service with the aim of debunking

one major misconception – that although

convenient, online trading is too impersonal.

Now more than ever, professional contractors and

installers should be able to enjoy the same level

of bespoke service and support online as they

would face-to-face in store. We also believe that

communication and collaboration is what keeps

the links in the supply chain strong, and helps our

customers satisfy their own customers’ needs.

So, what are the advantages of sourcing doors for

your next project online?

More choice

It can be hard to keep up to date with the latest

trends in interior design and decoration but as

customers become more technologically-savvy,

looking for inspiration online and on social media

is becoming the norm. Tradespeople relying on

a traditional hard copy brochure to seal a deal

can find the information they are presenting their

customers to be out of date or a little out of touch,

particularly if the sales literature only features

doors from one specific manufacturer.

Choosing an online supplier means that both

installers and their customers can see a wider

range of internal and external doors from the

leading brands, all in one place.

More importantly, customers can see the

availability of each of the products in terms of

delivery, with many of our doors available with

next day delivery. All of the necessary technical

information and design features are displayed

in a simple format and can be easily ‘screen

shared’ if virtual appointments are necessary or

preferred.

To enhance the customer journey even more,

we’ve recently added a new ‘Door Visualiser’ tool

to our website so that different door styles from

manufacturer JBKind can be viewed in different

room sets. The use of such interactive features,

alongside a library of helpful and regularly

updated technical guides, can help your customer

get a real feel for the type of doors available so

they can make a more informed choice.

Competitive costs

Without the same overheads as traditional

merchants, virtual stores can be much more

responsive to customer demands and are regularly

able to offer special offers, discounts and deals. All

materials come direct from the suppliers too so the

best prices can always be guaranteed.

Problem solving

When time is money, there are huge savings to

be made in terms of the speed and convenience

that online ordering can offer. But the real value is

not just in how easily an order can be placed, but

how well that order is fulfilled.

Contractors and installers need to know the

status of their order at all times and have

someone easily on hand to deal with any issues.

Rather than being at arm’s length, the team at

Door Superstore take a more hands-on approach

by providing regular email updates, and being

easy to reach on the telephone. This means

any issues are flagged as early as possible and

solutions immediately identified.

Expert advice

Another common view about online merchants is

that even if the customer service is as personable

as it can be in a traditional store, the technical

knowledge and expertise won’t be. This is a

misconception that CMO has challenged across

all of its specialist superstores by not only

investing in the technical resources available

on each of its dedicated websites, but also in

ensuring that the customer advisory team are up

to date with all the latest product innovations,

design trends and technical requirements.

So, if you are looking for advice on installing fire

doors and fire-rated hardware, need guidance on

choosing thermally-efficient products or want to get

a better understanding on the best security options

to pass on to your customer, expert help is at hand.

Virtual store, tangible benefits

Door Superstore may not have a base made from

traditional bricks and mortar but our foundations

are just as strong, built as they are on our core

ethos of offering the best possible customer

service, whether the order is for a small domestic

job or a large commercial build. That’s why

everything, from our extensive product range to

technical information, installation guides and

special offers, can be accessed via a mobile,

laptop or tablet, which in today’s world are

essential tools of the trade.

Contact Door Superstore:

01752 422 501

www.doorsuperstore.co.uk/

@Door_Superstore

38 T I MAY 2022

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


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Door hardware

For most end users, a vertical cylinder is

the expected and most natural installation;

whether they are opening the front door

to their property or their double doors onto the

garden.

But different designs of door, different property

layouts and personal preference all have an

influence on whether a vertical or horizontal 3*

cylinder is the most appropriate choice.

Personal preference

Personal preference is usually the key driver for

the choice between a vertical and a horizontal

cylinder, but it’s important to understand

the needs of the end user to ensure that the

installation is aligned to the requirements.

HORIZONTAL VS VERTICAL

Julian Roberts, Technical Services Director at UAP, discusses the vertical and horizontal

models in the UAP Fullex Kinetica+ K4 range and provides top tips on selecting the most

appropriate model.

This includes a consideration of the installation

environment, along with the position of the

cylinder in the door.

Sometimes, where a vertical cylinder might be the

obvious choice, a horizontal cylinder can provide

a solution to a spatial issue, for example, or there

may be aesthetic factors to consider.

In many ways, whether a vertical or horizontal

cylinder is chosen is immaterial, because both

options are usually equally simple to install and

use. Both can be keyed alike, to enable the end

user to operate more than one lock with a single

key if, for example, they have a pair of double

doors, or they want to use the same key to access

their home at both the front and the rear.

Security Perceptions

The design of horizontal cylinders means that

they are often perceived to offer more robust

levels of security, so this may be a consideration

for properties where the residents feel vulnerable

or locations where there is a greater risk of break

ins.

In reality, if they are Secured by Design

Left: Julian Roberts; Above and below: The UAP Fullex Kinetica+ K4 horizontal cylinder

“In many ways, whether a vertical or horizontal

cylinder is chosen is immaterial, because both

options are usually equally simple to install and use”

accredited, BSI 3* Kitemarked, and Sold Secure

Diamond Standard approved, both vertical and

horizontal cylinders will provide a robust level

of security that makes it extremely difficult for

criminals to break.

Nonetheless, perceptions can carry substantial

value, both for residents and insurance

companies.

For developers constructing retirement villages

and assisted living projects, offering assurances

of the number of different key combinations

provided by the cylinder installed is another

marketing message to add into the mix.

The UAP Fullex range of Kinetica+ K4 3*

cylinders highlights the key difference between

Continued on page 42

40 T I MAY 2022

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


Polyframe.

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Now you’re talking.

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For an industry leading turnaround time on

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or call 01453 826884.


Door hardware

Continued from page 40

vertical and horizontal models.

Both models are BSI Kitemarked and Secured

by Design accredited and Sold Secure Diamond

Standard approved, and they have many of

the same security features including UAP’s

innovative anti-pick, anti-bump and anti-drill

systems. Vertical Kinetica+ K4 cylinders provide

more than 200,000 different key combinations

thanks to six vertical pins within the cylinder.

In the horizontal model, these are replaced with

six dimple pins and five laser track side pins,

creating the potential for 13 million differs, and

making the lock even more difficult to pick.

As an additional security measure, the UAP

Fullex Kinetica+ K4 horizontal cylinder has been

designed to allow only single-orientation key

insertion.

This has enabled the in-house UAP design team

to create a smaller keyway for the horizontal

model, making it even harder to attack the

cylinder.

By working closely with locksmiths to understand

the latest techniques, the UAP design team

approaches product development with a problem

solving focus that considers new ways to

overcome attempts to break in.

Meanwhile, an emphasis on the end-user

means that the design considers ease of use

Images show the

K4 Vertical cylinder

and convenience too; in this case, leading to the

provision of an indentation on the key to indicate

the correct key position for the end user, making it

easier for them to open the door first time, every

time.

Just like the vertical model, the Kinetica+

K4 horizontal cylinder is supplied with three

UAP Fullex Bio keys, which have antibacterial

and antiviral properties. The Bio keys have

been tested to ISO 22196:2011 standards and

shown to reduce Staphylococcus aureus and

Escherichia col. They have also been tested to

ISO 21702:2019 standards and shown to reduce

SARS-COV-2 (COVID-19).

The Bio keys’ unrestricted keyway makes it

easier to have duplicate keys cut using the

UAP Fullex Kinetica key blank, making both the

vertical and horizontal models suitable for both

domestic use and small mastersuite installations

for commercial projects or multi-occupancy

environments.

Functionality first

Ultimately, all cylinders – vertical or horizontal –

should be easy to install, smooth to operate and

capable of providing robust security performance

throughout their service life.

For those unsure whether to opt for a vertical or

horizontal cylinder, the specification choice begins

by selecting a brand you can trust.

Contact UAP:

0161 796 7268

https://uapcorporate.com/

@UAP_Limited

42 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


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Updates

Independent hardware distributor Carl F Groupco has just launched its latest product catalogue.

Marketing Manager Clare White said: “This is our first major printed hardware publication since the pandemic began. It’s

part of a huge investment in marketing during 2021 and 2022 and will help to take our brand presence to the next level.”

The catalogue features the most up to date hardware innovations from Carl F Groupco’s manufacturer partners

including, Cotswold, FUHR, Glazpart, Greenwood, Hoppe, Kenrick, MACO, Roto, RW Simon, Siegenia, Strand and

Yale. Clare commented: “Our catalogue is a comprehensive reference source for all the stocked products that Carl F

Groupco offers.”

The catalogue is the latest in a series of strategic marketing investments for Carl F Groupco. www.carlfgroupco.co.uk

A SMARTER CHOICE OF HARDWARE

For further doors updates visit www.total-installer.co.uk

NEW CATALOGUE LAUNCH FOR CARL F GROUCO

Yale has announced the launch of SensCheck, its new integrated smart window and door lock

sensors.

The new smart addition to the company’s hardware portfolio means that installers can now offer

homeowners the option of being able to check the status of their doors and windows on their smart

devices and phones. The Yale SensCheck Door and Window Sensor range is currently compatible

with Yale’s Lockmaster door locks and several of its largest-selling window lock ranges, including

the Rapide and Yale Shootbolt systems. Soon to follow from Yale’s range of smart hardware are its

AutoEngage auto-firing door locks for composite doors, patio locks, bi-fold door locks and Tilt and

Turn window hardware. www.yalehome.co.uk/sync-smart-home-window-and-door-sensors

COMPLYING WITH DOC L

With the new building regulations coming into force in June this year, Endurance Doors has confirmed

that its engineered timber door platform complies with the new legislation, assuring continued strong

growth through its Installer Partner network.

The engineered timber door leaf is a carbon sink, sourced from renewable forests within Europe and that the

slab and frame are recyclable at the end of their useful life.

Stephen Nadin (pictured), Managing Director of Endurance Doors, commented: “The new changes to Approved

Document L building regulations do not affect Endurance Doors as we are categorised as a timber door manufacturer. Yet at the same time we have a product

development programme in place that is designed to meet the needs of any future legislation and further reduce our impact on the environment, thanks to

our strong partnership with Metsa Wood and Rehau, among other business partners.” www.endurancedoors.co.uk/

A 'DISTINCT' NEW BROCHURE FOLLOWING REBRAND

UK composite door supplier Distinction Doors has launched a brand-new product brochure.

It is the first marketing tool to be released following the company’s rebrand, announced recently. Echoing the

ethos of the new brand identity, the brochure acknowledges how the business has solidified its position as a

premium composite door supplier.

Bethaney Larkman, marketing manager for Distinction Doors, explained: “It’s a brave new design that’s very

different from our familiar product directory brochure. The content is radically different, and we have focussed

on our USPs to target strongly against the competition.

“Factors such as design and packaging are vital elements in the buying psychology of premium products so

it’s essential that we arm our fabrication customers and their customers with the right tools.”

www.distinctiondoors.co.uk

44 T I MAY 2022

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


www.firmanglass.com

Fire Rated Sealed Units

Firman offer a wide range of fire

resistant glass options with varying

levels of protection as required by

your project. Contact our sales

office for further information.

• Attestation 1 Certified

• Rated 30/0 to 60/60

• Certifire compliance

• Impact resistance

• Sound insulation

• Thermal insulation

• Integrity only – in stock

• Internal / External use

• Fire Doors

• Partitions

01708 374534 sales@firmanglass.com www.firmanglass.com


Mental health

ACCESS TO SUPPORT

Money raised by Band of Builders’ Big Brew event has been used to fund a free counselling

service for tradespeople in crisis. Peter Cape tells Total Installer why the service is so

important and how tradespeople can spot the signs if a workmate is struggling.

Band of Builders was founded in 2016 and

is a registered charity that completes

practical projects to help members of the

UK construction industry who are battling illness

or injury.

Band of Builders

was formed in 2016

When lockdown happened and we couldn’t fulfil

projects, we looked at other avenues that we

could use to help and support the construction

industry, and the mental health crisis was top of

the list.

The statistics are sobering. The suicide rate of UK

construction workers is estimated to be as high

as two people every day – this means that it is

nearly three times as likely that tradespeople will

die by suicide than their counterparts in other

industries.

When you look at the issue in a wider context, you

realise that in the UK alone, more than 400,000

working days were lost to mental health issues in

2018, which was 55% of all days lost.

The bottom line is that mental health issues cost

Nearly 200 Big Brew events took place last

year to raise money for the service

the UK construction industry approximately

£37 billion every year.

There’s no doubt about it: we are in the midst of a

mental health crisis.

And that’s what prompted us to start the Big

Brew: a campaign that not only raises awareness

of the issue but also encourages the construction

industry to turn the tide on this by giving

tradespeople the opportunity to come together

and talk about their mental health over a cuppa.

Our first annual Big Brew – which was sponsored

by Resideo – took place last October. In total,

there were nearly 200 events up and down the

country.

They were hosted by merchants and businesses

including Jewson, Talasey, Lords, DEWALT,

Graham’s, Plumb Centre, Wolseley and many

others.

We’ve already heard lots of brilliant and heartwarming

stories about tradespeople reaching out

to one another and saying that they are struggling

with their mental health.

Wellbeing STATS

As we gear up for this year’s Big Brew event,

one of the best ways we can suggest to help

tradespeople spot any of the tell-tale signs that

someone may be in crisis is to remember the

wellbeing STATS.

Continued on page 48

46 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


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Mental health

Continued from page 46

The counselling service is free for

tradespeople and their families

They are:

S – Support each other

T – Talk about it

A – Always ask twice

T – Take it seriously

S – Stop the cycle

Keeping this simple acronym front of mind might

just be the thing that prompts a tradesperson

to take that extra moment to really ask a fellow

workmate, someone on site or someone at a

merchant’s how they are doing.

Signposting help

If someone encounters a tradesperson (or a

tradesperson’s immediate family member) they

believe is experiencing anxiety, depression,

loneliness, relationship issues, self-harm,

suicidal thoughts or any other trauma, they

are encouraged to recommend taking that allimportant

first step and visiting the Apply for Help

section of www.bandofbuilders.org.

There’s a dedicated Wellbeing Support page,

where there is more information about the

counselling service.

Tradespeople can self-refer and receive

confidential counselling in person (dependent

on location), by phone or online via a video call

service such as Microsoft Teams or Zoom. And if

someone is experiencing a mental health crisis,

there are also details of how to get immediate help.

Just so we’re absolutely clear, this is a FREE

service for tradespeople and their immediate

families – and all this has been made possible as

a result of the kind and generous donations from

our first ever Big Brew, which have meant we

have been able to fund this counselling service

for two years.

In addition to this, we have been able to fund

150 mental health awareness courses, designed

primarily for builders’ merchant staff across the

UK, as they are often the first line of support for

tradespeople.

The final and most important point that I always

make is that we’d much rather support lots of

people who are in crisis, than hear of even just

one family who have been left bereaved because

a tradesperson has succumbed to suicidal

thoughts and taken their own life.

Contact Band of Builders:

0300 015 4808

www.bandofbuilders.org

@bandofbuilders

48 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


TO EXHIBIT

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Installer Insights

A recent completed project

by Ryan and his team

'FOCUS ON PROFITABILITY'

Ryan Schofield, Managing Director of Thames Valley Window Company, and joint owner

of Business Pilot, answers our questions this month, and explains how having a proper

oversight of your business can help prevent small problems becoming costly errors.

Total Installer (TI): What was your path into

the sector?

Ryan Schofield (RS): While it’s a family

business, my dad said that I should get a career

elsewhere. But, after a successful stint in IT and

recruitment sales, I found myself between jobs.

So, I went door-knocking for my dad, and got

a half-dozen leads a day which helped pay the

mortgage. That was 21 years ago, and I’ve never

managed to move on!

TI: If you had one piece of advice about

starting an installation business, what would

it be?

RS: I’ve never started a business myself, but I

know how easy it is for a small company to get

misled by a growing bank balance. When your

sales increase, so do your customer deposits. But

those deposits turn into manufacturing invoices

two or three months down the line.

If your sales are increasing quicker than your

Ryan Schofield, Managing Director of Thames Valley Window

Company, and joint owner of Business Pilot.

“If your sales are

increasing quicker than

your invoices, you can be

confused into thinking

that you are more

profitable than you are”

invoices, you can be confused into thinking that

you are more profitable than you are.

This is one reason why we set up Business Pilot,

because that gives you greater insight into the

company’s finances, and helps you manage cash

flow.

TI: Tell us about a recent project you are

proud of...

RS: Traditionally, we are a local business with

a reasonably small and affluent catchment

area where we would pick up mostly high-end

newbuild and domestic refurbishment projects.

However, the internet has changed all that, and

we are picking up more variety further afield.

One of our latest projects was to provide the

glazing for executive apartments above a

synagogue in Stanmore, London.

It was far more involved than a typical domestic

project because we had to work closely with

Continued on page 52

50 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


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Installer Insights

Continued from page 50

the other contractors on site, and had to be

more flexible on lead times while managing

manufacturer delays.

TI: What is the most difficult/challenging

project that you’ve worked on?

RS: A recent ‘difficult’ project involved an

inflexible builder who had installed floors at the

wrong level, which then threw our measurements

out. It was frustrating, because we had to stand

our ground with him, while fielding awkward

questions from the homeowner.

A recent ‘challenging’ – but ultimately rewarding

– project in Bath involved installing large sliding

doors alongside adjacent fixed panes of glass

during those big storms earlier in the year.

The size of the glass was 4m x 2m, which we had

to manoeuvre through a building site that was

also on a split level. Also, the contractor didn’t

want anything to do with it, so we had to find a

spider crane that would cope with the site – we

ended up having to move it three times before the

glass was installed.

The finished project looks fantastic.

TI: What’s the most frustrating thing about

your job?

RS: Managing the relationships throughout the

supply chain, and managing expectations. We

rely on suppliers to deliver the product, we deal

with builders and contractors on site, and we

constantly have to explain to the customers that

we are more expensive than other companies

because we deliver a higher value product.

Again, having a decent CRM system like

Business Pilot helps mitigate some of these

frustrations because you can keep all the relevant

documentation in one place, and keep a record of

all the conversations, which nips many difficult

conversations in the bud.

TI: And the most satisfying?

RS: I’ve seen the company grow, and I’m proud of the

fact that we provide a very large choice for customers.

Combined with the loyal happy team, I think this has

helped us achieve our excellent Trustpilot score.

The Thames Valley Window

Company showroom

“I think most people

are savvy enough to

realise that one bad

review doesn’t define a

company”

TI: How do you deal with difficult customers?

RS: As amicably as possible! You are not going to

get very far with them if you are always butting

heads.

It’s important to negotiate carefully because

we all have to make a profit at the end of the

day, and we don’t want that eroded by replacing

products unnecessarily, or spending too long on

site.

TI: What is your opinion of online reviews? Are

they a blessing or a curse for the installer?

RS: Both. They are a necessity in this day and

age, but you are always one wrong foot away from

a bad scathing review.

That said, I think most people are savvy enough

to realise that one bad review doesn’t define a

company.

I also think the occasional not-entirely-positive

review actually makes all of your positive reviews

more believable.

They are also the modern testimonial letter.

When I first started, we would have a folder

of letters from happy customers, and we view

the online reviews in a similar way: we would

approach happy customers and ask them to

leave us a good review.

“Price increases

are a problem”

TI: What’s the biggest issue currently affecting

you as an installer?

RS: In short, all of those external factors that are

impacting us while we are trying to manage a

very busy workload.

Price increases are a problem. Some of our

customers can take a very long time to make a

decision, and we’ve had to go back to try to rush

business through before the increases take effect.

Again, Business Pilot can help with that,

because we can pull reports on those

customers that are sitting at a particular point

in the process and speed things up, so we

don’t end up taking the hit ourselves.

Contact Thames Valley Window Company:

0800 181 698

www.tvwindows.com/

@TVWindows

52 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


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Wall systems

WAKE HUP! TO THE FUTURE

Ultraframe’s new hup! building system will be on show at this year’s FIT Show at the NEC.

Total Installer speaks to Marketing Director Alex Hewitt, who tells us more about the system

that is described as a “better way to build home extensions and conservatories”...

Visitors to the Ultraframe stand R59

at this year’s FIT Show will be the

first to see the company’s new

hup! building system.

Put simply, hup! is the better way to build

home extensions and conservatories.

The system consists of a fast to build

and highly energy efficient wall solution

that can be used in conjunction with

any Ultraframe roof, allowing installers

and builders to create every possible

style of home extension, orangery, or

conservatory, quickly and easily.

Explaining more about the new hup! system, and

how it differs to traditional methods of building an

extension or conservatory, Ultraframe Marketing

Director Alex Hewitt said: “There are many

challenges facing installers today: brick and skills

shortages, more complex installations which

need more time on site, unpredictable weather,

complex consumer demands, post-COVID

demand, and of course, the changes to Building

Regulations.

“We have put huge amounts of research into

the hup! system to create a solution to these

problems – and more – and we think that

installers will be delighted with the result.”

hup! at a glance

• Five times more energy efficient than the

average UK home, hup! uses Building Regulation

compliant materials.

• Fewer trades needed for easy project

management – no brickies, just one conservatory

fitting team.

• Five times faster to build than traditional

methods, hup! enables installers to collect cash

quicker. The wall in particular is assembled

rapidly – 10 square metres of wall takes less

“The hup! system is

truly unlike anything

else on the market”

than 5 minutes to assemble!

• Manufactured off site, there is no cutting

needed on site, reducing waste and time.

• Ultimate design flexibility – choose your own

claddings and windows & doors, and design,

specify and price each project in easy-to-use

software.

• With rising material costs, the price of your

hup! specified in the software won’t fluctuate,

helping you quote with confidence.

• Engineered by Ultraframe using BBA approved

technology and manufactured in a BBA approved

factory, with hup! you can be assured of a

consistent high-quality finish.

•Comprehensive training means that fitting

teams are confident and competent.

A revolution in extension and conservatory

construction

Continuing, Alex said: “The hup! system is truly

Contact Ultraframe:

unlike anything else on the

market.

“hup! uses highly energy

efficient and BBA approved

Ultrapanels in place of

brick walls, and engineered

Ultraframe roofing systems

in place of timber and

slate roofs, making it five

times faster to build than

traditional methods.

“Available in any roof

shape on footprints with

90° corners, installers can

combine hup! walls and claddings with a choice

of five Ultraframe roofs to create a bespoke hup!

extension or conservatory.

“Arriving as a flat packed kit, there is far less

mess and disruption than with traditional

methods, meaning happy homeowners.

“Finally, the groundbreaking technology in

Ultrapanels means that a hup! build is on average

at least five times more energy efficient than the

average UK home, so hup! extensions are every

bit as warm and thermally efficient as the rest of

your home – if not warmer!”

Along with the hup! wall system, some of the roof

choices available are also brand new and will be

on display at the FIT Show.

Installers can choose from the new-to-market

Vista and Flat Roof, or well-known Ultraframe

favourites, the Glass Roof, Tiled Roof (Ultraroof),

or Hybrid Roof (Livinroof).

01200 443 311

www.ultraframe-conservatories.co.uk/

@Ultraframe1

54 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


Oh so

MODERN

Our 120,000 sq ft manufacturing site is home to our new, state-of-the-art,

fully-automated production line. A unique manufacturing process provides

a quick and efficient turn-around, whilst our new paint line enables your

customers to choose a bespoke colour from the widest RAL availability in

the market.

And with our Quality Control Team following the process from start to finish,

it’s Oh So much more than a factory.

There’s Oh So much more to discover, contact

sales@virtuoso-doors.co.uk or visit virtuoso-doors.co.uk/modern

Nationwide Coverage. Competitive Lead Times. Unlimited Colour Choice.


Article Rooflights

UP ON THE ROOF

Tracey Jackson, Business Development Manager at Howells Patent Glazing, explains the

importance of a professional and precise rooflight installation to ensure optimum product

performance and keep call-backs to a minimum.

Installing a rooflight requires

adequate access equipment with

fall-safe and edge protection.

By their very definition, rooflights

require the installer to work at

height, often a precarious operation.

Working at height remains the

biggest cause of fatalities and major

injuries (source: hse.gov.uk).

Planning is crucial for a safe and

accurate rooflight installation.

Access can be the biggest hurdle

and often requires thought and

planning early in the order process.

Depending on the size of the

rooflight, manual handling is

possible but, in some instances,

a more industrial solution, such as a

crane or hoisting apparatus, is required.

Again, this can be ascertained during the order

and design stages. Communication between all

parties is crucial for a safe and complete delivery

to site.

Competent & qualified

The fitting should be supervised and carried

out by competent installers who have the

skills, knowledge and experience to do the

job accurately. We work very closely with our

supply only customers, training them to better

understand and fit our products. We also include

written installation instructions with every

delivery. It’s simple but very effective.

In recent years, we have invested in bespoke

manufacturer-led workshops for several of our

products, including the UK’s first GQA approved

Rooflight Familiarisation Workshop. Trainees

learn about components, assembly and

installation. The workshops can also be accessed

online.

We are often asked by contractors

what qualifications we would recommend

when appointing an installer. We always

suggest seeking an installer with a fenestration

qualification - GQA Glass and Glazing (Level

3). This would indicate a skilled and proficient

worker.

Assembly

Above: A recent Howells rooflight installation; Inset: Tracey Jackson

The Health & Safety Executive recommends that

as much work as possible is completed on the

ground. This isn’t always possible, but steps have

been taken by some rooflight manufacturers to

speed up the installation process and create a

low risk working environment by preassembling

the rooflight before it arrives onsite.

Having supplied rooflights for more than 40 years,

we understand the value of a well-made product,

that’s relatively simple to fit with minimal steps

required to complete the job. Manufactured in

our ISO 9001 certified facility, each completed

rooflight is assembled in the factory. Once

assembled, the product is photographed from a

variety of angles, with shots

of key features and notable

points for installation.

These are then shared with

the customer. This not only

acts as a point of reference

for us and the customer but

also gives added peace of

mind to all involved.

Of course, preassembling

the rooflight for delivery is

determined by the loading

and height restrictions

of the transport, manual

handling constraints and

access to site. We are

limited to 20 feet using

our own fleet, anything over

that is disassembled and then reassembled (if

requested) at the other end. The beauty of this

is that as it has already been assembled, all the

holes are predrilled and so will fit together first

time.

Performance matters

Independently tested for weathertightness

(BS 6375 Part 1) and resistance to snow and

permanent load (EN 14351), Howells’ aluminium

rooflights are thermally broken for superior

thermal performance. A poor installation

would have a negative impact on the thermal

efficiency of the rooflight. Ultimately, all our

rooflight products are designed to keep out the

bad weather, a substandard installation would

compromise these design benefits.

Contact Howells Glazing:

01384 820060

www.howellsglazing.co.uk

@HowellsGlazing

56 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


REQUEST INFO

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Updates

MORE ON OFFER

Eurocell has extended its range of

conservatory and orangery solutions with

the launch of new contemporary designs

that create desirable extended living spaces,

or can modernise existing and traditional

conservatory structures.

Responding to increased consumer demand for

21st century conservatory designs that include

greater use of glass, reduced brickwork, superior

thermal insulation, and a contemporary build

aesthetic for shape and colour, Eurocell has added

a raft of new quality-led features that improve

liveability and reflect changing homeowner tastes,

which will create business growth opportunities for

fabricators and installers.

The latest conservatory designs bring together

a combination of Eurocell’s exclusive pilaster and

slimline roof systems, with a modern highline

gutter solution, to enable the creation of cuttingedge

and desirable living spaces that connect the

house and garden.

Sean Bunyan, Head of Commercial Operations

for Eurocell, said: “Our further enhanced range of

conservatory solutions is designed to help create

ideal living spaces for homeowners.

“The impact of the pandemic and the work from

home rules have made many people reappraise

their living and working environments.

“As a result, we expect to see continued strong

market demand for newly realised modern

conservatory solutions, as well as projects where

homeowners are looking to transform traditional

conservatories.

“We have also ensured that customer

feedback has been used as part of the design

and development process for the exciting new

features.”

www.eurocell.co.uk/homeowners/conservatories

UK stockist and

online retailer

of metal

rainwater,

roofline and

drainage

solutions

Rainclear

Systems

has added

a new range

of aluminium framed and glass,

polycarbonate or acrylic roofed verandas to

the website.

The range of roof materials and choice

of optional blinds means the veranda /

patio canopies are suitable for a variety

of requirements ranging from roof terraces,

decking or lean-to storage spaces, as well as

large patio areas.

Roofing options include: 16-millimetre twinwall

sheets made of acrylic in either clear,

For further glazed extensions updates visit www.total-installer.co.uk

NEW ADDITIONS TO THE WEBSITE

bronze or ‘Clima’

blue (which

reduces heat

transference

by 75%); white

stripes, white

opal or bronze

multi-wall

polycarbonate;

or 10-mm clear

safety glass.

The fabric shade/blinds options include: an

acrylic-fabric sub-roof blind - either manual

or motorised operation, in graphite or light

grey; and a manual pull-cord-closure fabric

‘sail’ blinds with stainless steel fittings which

are also drawn under the roof; in graphite,

anthracite, orange, or stone colours

And lastly, the materials are UV and hailresistant

and the frame can withstand high

snow loads and comes with a 15-year warranty.

www.rainclear.co.uk/

10-YEARS IN THE BUSINESS

Preston-based roof specialist

SupaLite has recently celebrated

its 10-year anniversary, marking an

important milestone for the company.

Originally launched in the retrofit and

new conservatory market in 2012, the

renowned SupaLite Tiled Roof System

has evolved over the years into a wellcrafted

design which features lightweight

aluminium frames, humidity-proof

insulation and custom tiles.

Tens of thousands of the SupaLite

system have been sold in the last 10 years, providing installers from all across the UK with a

lightweight, easy to install and desirable solid roof solution for homeowners nationwide.

“Since we began back in 2012, we’ve continuously updated and tweaked our full product range to

make sure we’re developing a first-class product for our customers,” explained David Watters, Group

Chairman at SupaLite.

“Marking a decade in the industry is a great achievement and one we’re extremely proud of. It’s

been a great first ten years because we’ve accomplished so much with our products and as a

business. www.supaliteroof.co.uk/

58 T I MAY 2022

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


Advertorial: Cedral

SUPPLYING THE SECTOR WITH

QUALITY FOR DECADES

Cedral’s range of high performing and

long-lasting fibre cement cladding and

slates are ideal for both new builds and

renovations and we’ve been supplying the

industry for decades. Across roofs and facades,

our innovative and high-quality products are

designed to perfectly complement each other and

our products are chosen time after time to give

a high spec finish that’s visually appealing and

durable.

“Our team is on hand to

guide you through every

stage of the work”

Your nearest Cedral supplier is fully stocked with

a range of high-quality products – simply enter

your postcode in our handy locator tool to find your

closest stockist and place your order.

Visit our website (www.cedral.world/en-gb/)

to browse our projects for facades and roofs.

With local advisors across the UK, as well as a

dedicated customer service and technical advisory

department, our team is on hand to guide you

through every stage of the work.

See how our trade customers are using our products

for stylish developments and new builds, below.

Case study: Housing development in

Chelmsford

Cedral facades were chosen to create striking

and inspirational new homes at the Beaulieu

development in Chelmsford. Cedral Lap boards

in various colours created a New England look

which integrated perfectly with the development’s

traditional masonry and rendered dwellings. Read

more on our website and order a free sample of our

cladding.

Case study: High spec project in Malvern

When it comes to finishing a high spec project,

Above top: Cedral Lap boards in various colours were used at the Beaulieu development in Chelmsford. Above: Cedral’s range

of slates are ideal for both new builds and renovations.

it’s vital to get the details right. These stylish

apartments, The Cedars in Malvern, were designed

to a very specific brief. The development needed a

high grade finish and so Cedral Rivendale in Blue-

Black was chosen. Read more on our website and

order a free sample of our slates.

Why choose Cedral fibre cement facades

and slates?

• Fibre cement is a strong, versatile and durable

material which is lightweight, easy to work with

and manufactured to withstand nature’s harshest

conditions. It doesn’t rot, rust, warp or crack and is

frost, mould and water resistant, with an excellent

fire performance classification of A2-s1, d0.

• Long lasting and tough, Cedral products have a

minimum life expectancy of 50 years.

• Cladding planks can be mounted vertically

or horizontally and are available in a choice of

21-factory applied colours, two woodstains and

a choice of woodgrain or smooth finish that will

stay colour-true for years. Slates come in a range

of beautiful colours and styles making them

exceptionally architecturally versatile.

• With easy-cut planks and colour-matched trims,

Cedral cladding offers the durability and resilience

of cement in a lighter alternative for fast installation.

Cedral slates can be placed on lighter trusses or

frames without any additional reinforcement and

work on low pitch options down to 20°.

Contact Cedral

+44 (0) 1283 501 555

www.cedral.world/en-gb/

Email: infouk@etexgroup.com

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

MAY 2022 T I 59


Contract The View Talk from Certass TA

A KEY NEW CERTIFICATION SCHEME...

Certass TA Chair Jon Vanstone discusses the brand-new certification scheme to help

installers self-certify conservatory roof work, which is one of the many areas visitors to

FIT Show will be able to find out more about at the Certass Installer Support Hub...

A

huge part of our job as a certification

provider is knowing the additional support

our members need from us to ensure

certification membership provides value to their

business.

We get this information in several ways – through

our award-winning Facebook forum, during our

Installer Protection Committee meetings, in our

annual member survey, on audit visits, and

listening when they phone us up.

The last time we questioned members on the

work they carry out outside of installing windows

and doors, we found that more than 80 percent

of members regularly build conservatories, 34

percent offer roofing services, and almost 38

percent do extension work.

“Homeowners who

made improvements

to their properties

spent the most money

on extensions, with an

average spend of £19,111”

It’s easy to see why we’re branching out. The

most recent Home Improvement Tends Report,

produced by Rated People, found that in 2021,

homeowners who made improvements to their

properties spent the most money on extensions,

with an average spend of £19,111.

Building an annex or garden room came in

second place at £17,123 and in third was a

new conservatory or orangery, with a spending

average of £15,992.

These projects were also found to increase the

value of a property the most.

Jon Vanstone

“Bringing together

two long-standing

Competent Persons

Schemes – Certass and

NAPIT – means we’re

hitting the ground

running”

The stats really got us thinking. Is there an

opportunity here for us to deliver dedicated

Competent Persons Schemes for the other work

that our members carry out?

Just like our window and door installation

scheme, it would give installers the opportunity

to self-certify work in other areas, avoiding the

lengthy and costly process of going through Local

Authority Building Control or Approved Inspectors.

They can easily register jobs online and

customers get a digital copy of their Building

Regulation Compliance Certificate.

Powered by Certass and NAPIT

Bringing together two long-standing Competent

Persons Schemes – Certass and NAPIT – means

we’re hitting the ground running.

Administered by Certass, our window and

door CPS members will already be familiar

with the systems for registering jobs and our

straightforward sign-up process.

We’re working together to duplicate the Certass

approach to low-cost, common-sense certification

and building an extensive package of benefits,

including free technical advice from our team.

In this initial launch, we’re focused on

conservatory roof certification, which is the one

queried most by members, especially with the

boom in replacement solid roofs over the last five

or so years.

Consumer leads

Members of our new scheme will also get a

free listing on certifiedcompetent.co.uk, the

dedicated advice and information website

where homeowners are searching for local,

trusted certified traders who are not only highly

recommended by customers who have had work

done by them, but also independently certified as

competent to do the job right.

Members receive homeowner leads directly

through the website and have real consumer

recommendations & ratings displayed on their

profile page.

Find out more at FIT

If you fit more than just windows and doors,

and you register conservatory roof work through

Local Authority Building Control or an Approved

Inspector, come and talk to us at FIT Show.

We’ll have all the information available about our

new scheme at the Certass Installer Support Hub

on stand D49, including the opportunity to chat

through the benefits with our technical team and

even get started on your application.

Contact Certass Trade Association:

01292 292 095

certassta.co.uk

@CertassTa

60 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


Business Advice

THE IMPACT OF INFLATION & RISING

INTEREST RATES ON CASHFLOW

In our new, regular business column, the experts at Know-it look at the effect of rising

interest rates and inflation on your business’ cashflow, and explain the steps installer

businesses can take to lessen the impact...

With the Bank of England increasing

interest rates for the second time in

as many months in March this year to

counteract the effects of inflation, you’ll likely see

weaker cashflow in your business.

Interest rates now sit at 0.75%, the fastest rise in

a decade. So why have they increased so rapidly?

Inflation has been the biggest factor. Inflation

is currently three times the Bank of England’s

target, reaching 6.2% this year, the highest

they’ve been in 30 years.

Interest rates have been hiked this year since

recent variants of covid-19 haven’t had as

much of an effect on economic growth as many

expected.

“By understanding the

effects coming your

way you’ll be able to

mitigate their impact

on your business’

cashflow”

The hike in interest rates and the impact of

inflation will be felt by businesses across the UK.

By understanding the effects coming your way

you’ll be able to mitigate their impact on your

business’ cashflow.

Purchasing materials

The cost of raw materials will continue to rise

throughout the year as suppliers pass their own

increased costs onto you.

Something to keep in mind is if you have already

agreed a project and agreed costs, a rise in cost

of materials will cut into your mark-up which will

have an adverse impact on your cashflow.

Importing & exporting due to changes in

the value of GBP (£)

Rising interest rates show confidence in the

British Pound, which sees the currency gain

strength and increases its value.

If you import goods this is great news for you as

you’ll be able to purchase materials at a cheaper

Continued on page 64

62 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


Contract Business Talk Advice

Continued from page 62

rate, eliminating one less obstacle for a healthy

cashflow.

A strong pound could adversely affect sales you

make abroad if you export goods, as it will be

more expensive for your international buyers

who may then decide to look elsewhere for more

favourable costs. With this in mind, it would be

wise to have a contingency plan in place for a dip

in international orders.

Business funding

As interest rates rise we can expect to see a

reduction in lending from banks and financial

institutions as repayments will increase which

increases the risk of defaults.

This can be a challenge to businesses accessing

cash needed for growth or for a cashflow

emergency, and will make loans they can secure

more expensive to pay back unless interest rates

come back down.

Outstanding loans

Any outstanding loans will be more expensive to

pay back in line with the interest rate. As rates

rise, so will outstanding loan repayments.

Businesses who rely on loans to stay solvent

could only be repaying interest of the loan,

meaning the outstanding balance never reduces.

Not a situation any business wants to find

themselves in!

Late Payment Interest

Late payment interest is something very few

firms are taking advantage of, with many leaving

money on the table when collecting payment for

late invoices.

The Late Payment of Commercial Debts Act

gives you a statutory right to claim interest

from other businesses for late commercial

payment.

The amount of interest you can charge is 8% plus

the Bank of England base rate for business to

business transactions, currently 0.75%, so you

can legally charge 8.75% of your invoice value as

interest if the invoice is paid late.

“Businesses who rely on loans to stay solvent

could only be repaying interest of the loan,

meaning the outstanding balance never reduces.

Not a situation any business wants to find

themselves in”

Higher return on savings

Any cash deposits could see higher returns

thanks to interest, which is good news!

The caveat, however, is the returns will be far

lower than the current rate of inflation and

especially if we do see inflation rise to 6%.

Combating the effects of inflation and

rising interest rates on your business

cashflow

The best way you can mitigate the effects of inflation

and interest rates is having a healthy cashflow so

external factors can’t rock you as much.

Making more informed credit decisions by fully

understanding your customers’ payment trackrecord

means you can offer payment terms that

are suitable, reducing the risk of your customer

defaulting on payment. If you have outstanding

invoices you’re likely sitting on a pile of cash!

A whopping one-third of UK businesses aren’t

actually chasing late payments, leaving heaps of

cash on the table.

Chasing payments can be time-consuming for

companies but is there anything more pressing

in business than recovering cash we’re owed for

jobs?! Know-it automates the complete credit

control process, empowering you to credit check

and monitor companies, automatically chase late

payments and collect overdue invoices in one

platform.

Contact Know-it

www.know-it.co.uk

@Knowitglobal

64 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


20

Years Anniversary

Certificates

Issued

15Millions

Helping you win

more work

Join FENSA and we’ll connect

you to the more than 15,000

searches homeowners make

every month when looking

for an installer on

www.fensa.org.uk

/company/fensauk

@FENSAuk


Customer trends

NEW BUYING HABITS: THE NEW NORM

We may be seeing the start of a slowdown, but consumers’ buying habits have changed for

good, argues Nathan Court, Sales Director at Sternfenster.

The prevailing wisdom is that from March

2020 onwards, after the UK entered a series

of lockdowns alongside other restrictions

on movement, consumer habits changed as

homeowners started spending more on home

improvement.

Significantly, this drove demand to way above

what was expected, both in terms of seasonal

trends, and predicted consumer habits following

a pandemic.

Home improvement companies also found that

homeowners were generally choosing higher

value products.

This was assumed to be the result of two forces:

more disposable income because other spending

opportunities were limited; and people were being

more critical of their surroundings because they

had spent so much time at home.

Nathan Court, Sales Director at Sternfenster,

argued that while this is largely true, it is a

mistake to think that consumer buying habits

simply changed overnight.

Sternfenster feels that homeowners’

views on aesthetics are changing

“Even before the pandemic took hold, we were

having a lot of success selling the StyleLine

window as a high-end yet affordable flush timber

sash window alternative,” he said.

Nathan Court

“We found – and our customers found – that

unless you were selling into a conservation area,

there was no difference between StyleLine and

more expensive alternatives.

“People were pitching their aspirations really

high, but they could still get a high-end product

for their budget. Critically, though, they weren’t

being driven solely on price.”

StyleLine was designed and developed by

Sternfenster in 2015, by capitalising on the near

invisible welds produced by the Graf Welder.

The modern welding process hides the excess

PVCU inside the window frame, which leaves a

corner that requires no cleaning.

The benefits of this process are most keenly felt

on foiled product – which make up a significant

portion of Sternfenster’s offering – where the

finish to the weld is exceptionally clean and

requires no touching up.

Continued on page 68

66 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


The

Power to

WOW!

AFTER

BEFORE

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the power to transform homes

Homeowners want to feel good about their

homes and like them to be admired. So, help

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Customer trends

Continued from page 66

Sternfenster was the first UK fabricator to own a

Graf Welder, and now has three at its Lincolnshire

facility.

They produce a range of finishes, from a near

invisible weld on foiled StyleLine sashes, to

a 1.5mm pencil line finish on standard white

outerframes.

Sternfenster’s best-selling product, StyleLine is

available with a flush sash, is rated A for energy

efficiency as standard, and the multi-point

shootbolt locks and MACO hardware provide

PAS24-compliant security.

“We’ve found that homeowners’ views on

aesthetics are changing,” Nathan said.

“The window industry has gone from being

driven by the demand for white squares, to about

changing the look and the feel of your home.

“This is important in driving sales of StyleLine

windows.

“On the one hand you’ve got more expensive

alternative products out there which you can

sell against – because it is a high-end product

at a reasonable price point – and you’ve got

consumers’ buying habits changing, and that’s

really what’s driven the numbers.”

Nathan argued that this demand in higher value –

and higher margin – products have always been

there, but the window and door industry chose to

sell on price instead.

“Up until now, this industry was not driven by the

consumer,” he said.

“It is a salesman’s job to sell aesthetics and

to create the desire for a product – like a

Dyson vacuum cleaner or a Mercedes car, for

example – but rather than selling on the features

and benefits offered by high end products like

StyleLine, window companies were selling on

price – a race to the bottom.

“Look at the history of the flush sash. It’s taken

something like 12 to 16 years to really take hold,

which is ludicrous for a product that is so good,

and which can really drive-up profit margins.”

Nathan explains the pandemic didn’t change

people’s aspirations, it just altered their buying

habits. And now that the window industry has

realised that modern features such as foiled

profile and flush casements – as offered by the

StyleLine window – win customers and increase

margin, there’s no reason why things should

change now.

“Some people believe that now we are through

the worst of the pandemic, and we are facing

a squeeze on the standard of living because of

rising energy prices, that we are somehow going

to return to the bad old days of simply selling on

price and settling for reduced margins,” Nathan

concluded. “But I don’t think that’s the case.

“In the current climate, it is the people who have

the spare cash who are going to buy windows,

and they will be going to products that fit their

chosen aesthetic – a better-looking product that

fits in with what they want.”

Contact Sternfenster:

01522 512525

www.sternfenster.com

@Sternfenster

68 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


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Article Maximising Leads

Massive price hikes from major energy

suppliers and the spotlight on energy

efficiency will see consumers focus on

home improvements; that’s the view of Andy

Royle of Leads 2 Trade.

“Household gas and electricity bills have risen

steeply after the annual energy price cap

increased to £1,971 in April, but the rise in

wholesale prices amid the war in Ukraine may

mean the price cap ratchets up even more by the

end of the year,” explained Andy.

THE PERFECT STORM

Andy Royle, Co-Founder and Managing Director of Leads 2 Trade, talks to Total Installer

about the recent energy price hike and how it could potentially lead to homeowners focusing

more on home improvements.

“It’s a scary thought and consumers will be

fully aware of the need to cut their energy

spending and reduce their household energy

bills. It’s no surprise they are turning towards

home improvements to help insulate their homes

and keep the heat in – and that will only mean

even more window, door and conservatory roof

replacement leads from our comparison websites

and online assets for our member network.”

With upgrading older windows with modern,

A-rated energy efficient double, triple, or

secondary glazing saving as much as 25-

30% on heating bills, and replacing a glass or

polycarbonate conservatory roof with a tiled

roof increasing thermal efficiency and helping to

reduce energy costs, consumers have easy ways

to eliminate energy wastage – and according to

Andy they are more knowledgeable than ever.

“Consumers have become more aware of the role

they have to play in supporting the planet when it

comes to home improvements, with energy prices

skyrocketing their focus is on energy efficiency

even more. Installers need to be ready to take

advantage of the sharp increase we are expecting

in enquiries as a result.”

All home improvement sales leads are double

qualified from Leads 2 Trade’s own websites,

which specialises in connecting homeowners

looking for home improvements, by its in-house

call centre.

The Stockport-based company’s guaranteed

appointment, ‘no pitch no fee,’ leads are semiexclusive

and offered to just one other installer,

meaning a 50% chance of winning the work for

members, and installers only pay for the lead if

they sit and pitch it.

“Leads for windows, doors and replacement

conservatory roofs are set to rise as homeowners

look to save money on skyrocketing energy bills,”

said Andy.

“And our no pitch no fee service is certainly

providing unbeatable value for members with

a cost of sale that’s almost three times less on

average than for a standard double qualified lead.

It is proving hugely popular with our members as

it saves time and provides a better conversion

rate and cost per sale.”

Andy explained that with the landscape set

Left: Andy Royle, Co-Founder and Managing Director of Leads 2 Trade

to change as this year progresses, and some

installers already reporting a definite shift

to receiving fewer enquiries from their selfgenerated

efforts, making the most of a rise in

interest and enquiries on upgrading windows,

doors and conservatory replacement roofs, is

something installers will not want to miss out on.

“Sales leads now need to provide installers with

even more value and while volume and price were

once the most important thing, now it must be about

conversion to appointment/survey and appointment

to sale for businesses to grow,” added Andy.

“That’s why we are working even closer with our

members to make sure they get the best lead

value and achieve an acceptable cost of sale. It

really is the best time to join our trusted installer

network,” concluded Andy.

Contact Leads 2 Trade:

0800 124 4308

www.leads2trade.co.uk

@leads2trade

70 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


www.firmanglass.com

Established in 1975 Firman Glass is one of the leading

independent glass processors in the UK, manufacturing

toughened glass, laminated glass and specialist sealed

units.

Based in Harold Wood Essex within 5 minutes of junction

28 of the M25 and half an hour from Central London we

are ideally situated to service our ever growing and

diverse customer base.

Manufacturing all forms of processed toughened glass,

with comprehensive stocks of clear float, low iron, satin,

body tinted, mirrors, laminated glass, acoustic laminated

and fire rated glass.

With some of the most advanced capabilities in place

Firman Glass is able to manufacture high quality products

for all markets sectors including architectural, retail, leisure

and domestic

Glass Excellence

Products

• Toughened glass

• Processing

• CNC shaping

• Laminated glass

• Toughened and laminated

constructions

• EVA and Vanceva coloured interlays

• Fabric and decorative interlays

• Structural interlays

• Specialist insulating glass units

• Anti–slip glass

• Fire rated glass

• UV bonding

• Electric switchable glass

• Heated glass

• Decorative glass

• Sandblasting

• Colorfirm TM back painted glass

Applications

• Structural glazing

• Glass floors

• Partitions

• Roof lights

• Balustrades

• Full height barriers

• Canopies

• Staircases

• Treads and stringers

• Shower screens

• Shelving

• Glass doors

• Acoustic reduction

• Fire rated

• Decoration

• Wall cladding

• Splashbacks

• Privacy

• Technical Support

• Nationwide Coverage

Further information is available from our sales and technical offices or visit www.firmanglass.com

Firman Glass,19 Bates Road, Harold Wood, Romford, Essex RM3 OJH

Tel: 01708 374534 Fax: 01708 340511 Email: sales@firmanglass.com

In association with

www.firmanglass.com


Tools

POWERING EFFICIENCY

Kevin Brannigan, Marketing Manager at Makita, says having the right tools to hand can

make a huge difference to a tradesperson’s on-site efficiency and safety. Below, he looks at

the factors to consider when selecting power tools to make the workday a breeze.

For any tradesperson, having a range of

high power, durable and reliable equipment

available in the toolbox is the key to ensuring

on site productivity. Although mains-powered

machines offer a number of benefits, there are

certain disadvantages, including restrictions to

movement and trip hazards due to power cables.

To minimise risk and maximise efficiency,

consider how cordless products can benefit you.

Thanks to advances in battery technology, the

leading cordless power tools on the market today

offer output that is equivalent to – or sometimes

even higher than – corded alternatives, as well as

a wide range of additional benefits.

Cordless is king

As there is no power lead, users have maximum

flexibility to move around site. This offers a huge

benefit, particularly for those working at height or

in restricted spaces. In addition to the power lead

itself, there are also no restrictions caused by the

location of power sources.

Operators also do not have to worry about trailing

cables or transformers creating a trip hazard and

set up time can be kept to a minimum, as there is

no need to plan for the safe placement of cables

around site.

A better power source

The majority of cordless machines available on

the market today will be powered using lithiumion

batteries. Unlike alternatives, these

batteries will hold high levels of

energy and have minimal selfdischarge,

allowing them to

be stored for long periods

while keeping their charge.

Because of their energy

density capacity, lithium-ion batteries offer

high output and can work for long periods of

time between charges, so users can rely on this

power to tackle projects with ease. What’s more,

lithium-ion batteries have no memory effect –

meaning they do not have to be drained down

completely before charging, so users can charge

at any time and easily ensure their batteries are

fully charged at the start of the workday.

When purchasing products, consider whether the

battery charging process has been optimised.

For instance, Makita has designed

its batteries to communicate

with the charger and this

allows the charger to

identify any issues

with the battery such

as over discharge or

Continued on page 74

Main picture: The XGT Range from Makita; Inset: Makita’s

lithium-ion batteries offer high output and can work for long

periods between charges

72 T I MAY 2022

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


SUPREMEVISIBILITY

TheGLL3-80CG ProfessionalLineLaser

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horizontalandverticallevelingapplicationsforhighly

efficientwork.SupportingverypreciseCALGuard

monitoringandremote-controlusewithBluetooth

connectiontotheBoschRemoteLevelingapp.

www.bosch-professional.com

It’sinyourhands.BoschProfessional.


Tools

Continued from page 72

“Thanks to advances in battery technology, the leading

cordless power tools on the market today offer output

that is equivalent to – or sometimes even higher than –

corded alternatives”

overheating. The charger will then work to rectify

any issues – for example, by cooling the battery

down before charging commences to ensure no

damage is caused to the battery – and make the

charging process faster and more efficient.

As a result of this process, Makita’s 18V LXT

lithium-ion batteries can be charged in as little as

22 minutes (for 3.0Ah batteries) up to 55minutes

(for 6.0Ah batteries). In addition, a 2.5Ah XGT

40VMax battery will charge in just 28 minutes

and a 4.0Ah battery in just 45 minutes.

A tool for every job

When purchasing power tools, consider selecting

products that share the same operating battery

system. This means the same battery can be

used to power all of a tradesperson’s kit and, as

such, allows them to effortlessly switch between

tools and tasks throughout the day. For example,

Makita’s 18V LXT batteries can be used to

power over 270 products – and its XGT 40VMax

batteries can power over 50 products, with more

being regularly added to these ranges.

Makita also offers 36V machines that are

powered using two 18V LXT batteries – and 80V

machines powered by two XGT 40VMax batteries

“Consider how

investing in a single

battery system will

help to make work

easier and more

efficient, by allowing

you to switch between

tools and tasks

effortlessly”

– for professionals in need of additional power all

within the same battery platform.

Brushless all the way

Another factor to consider is the type of motor

used. Although brushed motors are effective,

brushless alternatives are generally lower in

maintenance. This is because there are no

brushes within the motor causing friction. When

friction occurs, it can result in wear and tear and

the need for replacement parts, which incurs

additional costs throughout the lifecycle of the

machine.

As there is less friction, brushless machines are

also more energy efficient as less energy is lost

through heat production. In turn, this can lead to

extended run times of between 30% and 50%

on each battery charge, keeping users working

disruption free for longer.

What’s more, brushless motors are smaller than

alternatives, which means that many tools are

more compact and lighter – but will still deliver

the power needed for professional use.

Cordless tools with brushless motors offer

users a wide range of benefits including

flexibility of working and manoeuvring around

site, improved safety, long battery life and fast

charge times.

When selecting which models to add to your

armoury, also consider how investing in a single

battery system will help to make work easier and

more efficient, by allowing you to switch between

tools and tasks effortlessly.

Contact Makita UK

www.makitauk.com

@MakitaUK

74 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


QUITE SIMPLY, THE

UK’S MOST AUTHENTIC

TIMBER-ALTERNATIVE

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01234 712 657

trade@roseview.co.uk

www.roseview.co.uk


Safety at Height

HOW TO AVOID, SLIPS, TRIPS AND

INJURY WHEN WORKING AT HEIGHT

In order to avoid serious injury or falls when working at height, adequate training and

knowledge of height safety remain critical. Below, Gurjeev Bola, Product Manager at

Werner, answers the questions that installers and contractors need to know when it comes

to working at height.

Q: Falls from height still remain the

biggest cause of workplace accidents and

fatalities, what can installers do in the

fight against preventing falls from height?

A: What we need to remember is that these

accidents occur across the whole range of

working at height projects, from the simplest

repairs to large-scale construction jobs. More

than half of the fall-from-height deaths in the

construction industry are roof-work-related. With

this in mind, installers have to ensure that the

proper measures are in place to protect not only

workers themselves, but also members of the

public.

Before using any working at height equipment, a

risk assessment must be carried out, and this will

highlight any risks and ensure that the relevant

measures to mitigate these are in place. An

adequate risk assessment should include:

• Looking at the site for any potential hazards

associated with falling from height

• Deciding how certain hazards will affect the

user and surrounding people

• Considering the risks, are there measures in

place to deal with these risks?

• Record the findings and regularly review

them. If any changes occur, ensure you have

the precautions in place to deal with these

risks.

Q: What is the importance of planning

when working at height and what needs to

be done?

A: Planning is vital to ensure safety in any

working at height scenario, from short-duration

minor work to major projects. Employers and

those in control of any work at height activity

must make sure work is properly planned,

supervised and carried out by competent people.

This includes using the right type of equipment for

working at height.

As part of this planning process, you must

follow the hierarchy set out in the Work at Height

Regulations 2005 to make sure that risks are

controlled so far as is reasonably practicable.

This hierarchy of measures must be followed

systematically and only when one level is not

reasonably practicable may the next level down

be considered.

Continued on page 78

76 T I MAY 2022

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


PURPLEXED

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MARKETING?

In a world where marketing and customer behaviour is constantly

changing, you could be forgiven for being in a state of confusion

when it comes to your own marketing.

As a fully integrated marketing agency, Purplex is powered to

alleviate this stress and help ambitious companies like yours build

their reputation, business, and future.

With more than 35 years industry experience our specialist teams

build campaigns that cut-through the noise and create integrated,

consistent, and clear messages across all platforms to build brand

awareness and drive your business to greater heights.

SPEAK TO THE EXPERTS IN:

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HQ: 200 Worle Park Way, Weston-super-Mare, BS22 6WA


Safety at Height

Continued from page 76

Those planning work at height must:

• Avoid work at height where they can;

• Use equipment or other measures to prevent falls

where they cannot avoid working at height; and

• Where they cannot eliminate the risk of a

fall, use work equipment or other measures to

minimise the distances and consequences of a

fall should one occur.

Q: What do you need to consider when

planning work at height?

There are requirements that you must consider

when planning and undertaking work at height.

You need to:

• Take account of weather conditions

• Check that the place where work at height is to

be undertaken is safe, this needs to be done prior

to every use

• Stop materials or objects from falling or take

suitable and sufficient measures to make sure no

one can be injured

• Store materials and objects safely so they won’t

cause injury if they are disturbed or collapse

• Plan for emergencies and rescue; agree a set

procedure for evacuation.

Q: How do you decide what safe access

equipment to use?

A: A sensible and pragmatic approach should be

taken when considering safe access equipment

for work at height. Factors to weigh up include:

the height of the task; the duration and frequency;

the condition of the surface being worked on;

will there be the need to use tools; what are the

ground conditions like; are there any obstructions

and how much space is available to work? All

of these considerations will factor in to what

equipment is right for each individual job.

Q: What part do education and awareness

have to play when it comes to trying to

reduce falls from height?

A: It is vital that installers and contractors have

up-to-date knowledge, experience and training

when it comes to working at height. Experience

also has a part to play, but if it is based on

poor or inadequate initial training or out-ofdate

knowledge it can be worthless. People

must understand the reasons why safe working

practices are necessary.

Undertaking regular training when working from

height is essential in maintaining safe practice

at work and reducing the risk of serious injury

or falls from height. This should include fall

protection training, which equips workers with the

ability to identify hazards in the workplace, carry

out prevention measures and know how to act in

an emergency, as well as understand HSE laws

and the legal responsibilities both workers and

employers hold.

A contractor or installer should be able to

demonstrate:

• sufficient knowledge of the particular type of

work they are being asked to carry out and the

risks it will entail; and

• current and sufficient experience of the latest

techniques, standards and materials to enable

them to carry the work out safely, including any

relevant training or qualifications. This training

should cover safe working practices and, if

required, the selection, pre-use inspection and

use of personal fall-protection equipment.

Q: Why are checks on equipment

important?

A: It is essential that frequent inspections are

carried out on equipment to ensure it is safe to

use, as it can be easy to overlook general wear

and tear when equipment is used on a regular

basis. The need for inspection and how frequently

these should occur should be determined through

risk assessment, and inspections should be

undertaken by a competent professional who can

identify potential defects early on.

Contact Werner

www.wernerco.co.uk

@WernerLadderUK

78 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


Does your secondary glazing supplier

leave you in the dark?

Switch.

Secondary glazing is simplicity itself.

It’s simple to sell, survey and install. It offers great acoustic and

thermal performance. It has great profit margins. And it gets you

into projects you couldn’t normally get into.

So why make it more complicated? Call Roseview today and ask

about adding Incarnation secondary glazing to your range.

phone: 01234 712657 | email: hello@roseview.co.uk | web: roseview.co.uk


Xpert Advice

A ONE-STOP SHOP

In this month’s column, Richard Bryant (pictured), Window Ware’s Commercial Director,

discusses why ordering from a single source can be better for business, and how the

company provides a reliable one-stop shop for all window and door hardware and tools.

The added economic pressures and market

disruption of the last couple of years have

provided installers and trade counters with

non-stop challenges.

Due to increased demand for new doors and

windows, ongoing material shortages and

extended lead times, installers have been up

against it. These factors have also put trade

counters and hardware stores under additional

pressure to replenish essential supplies and keep

their shelves well stocked for customers.

In a bid to overcome supply challenges and plug

any gaps, many installers and stockists chose to

hedge their bets with multiple suppliers. However,

this can bring its own problems: multiple

deliveries to track and more invoices to process,

as well as extra expense and admin. That’s when

it can make more sense to keep things simple

and buy from a reliable single source.

Ordering from a single trusted supplier that

regularly stocks all the products you need and

consistently comes up with the goods, not

only provides the dependable, convenient, and

efficient supply you’re after, but you’ll also be

able to forge a closer partnership that could

ultimately benefit your business better.

With Window Ware’s extensive choice of 100+

brands, including the popular Xpert Tools range,

all available to order in one fell swoop, it’s no

surprise that we are the first stop for numerous

trade counters and stockists across the UK.

All your favourite brands under one roof!

As the leading hardware distributor, we have made

it our mission to be a reliable, one-stop shop for all

your favourite tool and consumable brands like Don

Carlos, reXon, Soudal, Stanley and Bahco.

Our Xpert Tools range of specialist, just-thejob

hand tools and consumables have been

cleverly designed and purpose-built for the

door and window industry. Every

single item in the Xpert range has

been developed to alleviate the

common complaints associated

with using general-purpose tools

and help installers achieve the best

results in less time. Sold in more than

300 stockists nationwide, Xpert tools

are a firm favourite with fitters and a

trusted trade counter fixture.

Exactly what you need when you

need it

Following a recent warehouse expansion

project and continued heavy investment

in stock, Window Ware has successfully

scaled up its operations to meet

increased demand, satisfy its customers’

evolving needs and ultimately achieve

growth of 30%.

Primed and ready to serve with around

£3.5 million worth of stock, Window Ware

provides customers with an unrivalled choice of

next-day hardware solutions. As well as tools

and consumables, Window Ware offers more

than 5,000 different door and window hardware

components to choose from.

With leading brands such as Yale, MACO and

Trojan, and our ever-expanding aluminium and

commercial hardware range, we’re sure we’ve got

exactly what you need.

What’s more, this expansive product offering

always comes backed by friendly customer

service and full product support from a seasoned

team of experts, making Window Ware

the perfect supply partner to relieve your

restocking headaches.

Reliability on tap

We know how much customers

depend on us to deliver, so

reliable service has always been

a critical part of Window Ware’s

mission. That’s why we constantly

measure our service levels and keep

pushing for improvement. Despite

the ongoing supply chain challenges,

in March this year our line OTIF

was less than 0.5% away from prepandemic

levels, so that 97.04% of

order lines arrived on time and in full at

the customer the very next working day.

Reaching the friendly team in our sales

office couldn’t be easier! Dial 01234

242724 and you won’t be left hanging,

as more than 98% of calls are

picked up within three rings or less.

Email sales@windowware.co.uk and you can

also count on a prompt response!

We understand that customers need a solid

supply chain to keep their businesses moving

and meeting customers’ needs, and we’ve spent

almost 35 years honing our craft and going

the extra mile to guarantee a steady source of

hardware and more for thousands of fenestration

firms.

Contact Window Ware:

01234 242 724

www.windowware.co.uk

@WindowWare

80 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


EE 4G+

Janis Windows & Doors Ltd

48 Appleton Place, Appleton Industrial Estate,

Southern Road, Aylesbury, HP19 9EW

Tel: 0831 6090 476

Email: info@janis.co.uk

Web: http://www.janis.co.uk

17:02 56%

Business Details

YOUR

FUTURE

IN YOUR

HANDS

Credit Rating: 73

Key Contact: Alexia Kalila, Managing Director

Direct Tel: 07968 342 115

Direct Email: alexia.kalila@janis.co.uk

Products

PVCu Windows and Doors

Windows/Doors, Buy in, Spectus

Vertical Sliders, Buy in, Veka

Bi-fold Doors, Buy in, Kommerling

Composite Doors, Buy in, Solidor, 10 PW

Insight Data puts 80,000 potential

customers at your fingertips

Aluminium Windows and Doors

Windows/Doors, Buy in, Techal

Windows/Doors, Buy in, Senior

Bi-fold Doors, Buy in, Technal

50-75 Frames per week

The Insight Database helps your sales and marketing team get better results faster. Updated live

in real-time with in-depth information, not available anywhere else, you get the inside track on

fabricators and installers, builders, architects, merchants, construction firms and house-builders.

01934 808 293

hello@insightdata.co.uk

www.insightdata.co.uk

502 Worle Park Way, Weston-super-Mare, BS22 6WA

@insightdata


Updates

For further vehicles, tools & workwear updates visit www.total-installer.co.uk

MAKING LITEWORK OF WORKING ON SITE

Clothes change as the seasons do. That’s why Snickers Workwear’s LITEWork working

clothes combine superior comfort and protection for installers in spring and summer on site.

With sustainability at the core of every garment, the new LITEWork range combines all the

features of high-performance sportswear. Its 37.5 Technology fabric technology is quick-drying and

functional, plus provides UPF 40+sun protection. It’s also longer lasting – and more sustainable –

than other comparable workwear.

There’s new Trousers, Shirts, Shorts, and Jackets and a High-Vis range with new styles and

stretch features for enhanced freedom of movement, plus trousers that feature the bio-based

Sorona fibre for a more sustainable approach. So, to make sure you get the right comfort, durability

and ventilation, check out the LITEWork garments for precisely the right clothes to fit your workday and your carbon footprint!

www.snickersworkwear.co.uk

RHINO PRODUCTS ACQUIRES COMPETITOR COMPANY

Commercial vehicle accessories manufacturer Rhino Products has acquired Hubb Systems.

The acquisition of Hubb Systems supports Rhino Products in the continued diversification of its product

range for customers, alongside opening an even larger share of the market for its commercial vehicle

accessories. For existing Hubb Systems customers, this acquisition means they will benefit from the Rhino

Products Group’s commitment to product quality, innovation and industry leading service levels.

With a team of nine in-house graduate design engineers on hand, Rhino Products will gradually

be introducing a select number of Hubb Systems products into their own catalogue, with a series of

improvements and design upgrades already underway to bring these new products in line with Rhino’s high

quality and rigorous testing standards. www.rhinoproducts.co.uk/

FORD TRANSIT MOST STOLEN VAN IN 2021

The latest data analysis from stolen vehicle recovery (SVR) expert, Tracker Network UK Limited, reveals the Ford Transit was the most stolen van it

recovered in 2021.

The ever-popular Transit accounted for 64% of all Tracker LCV recoveries, followed by the Mercedes-Benz Sprinter, Peugeot Boxer and Vauxhall Combo.

With keyless car entry systems becoming increasingly commonplace, it is no surprise that 89% of vans stolen and recovered by Tracker in 2021 were

stolen without the thief having possession of the keys.

Furthermore, opportunistic thieves use stolen vans to take extra assets from the scene of the crime. Clive Wain, Head of Police Liaison for Tracker,

explained: “One of our most notable stolen LCV recoveries last year saw thieves use a company’s £30,000 transit van to load up thousands of pounds

worth of IT and plant equipment that was onsite worth over £200,000. If Essex police hadn’t been able to re-trace the van’s journey using its Tracker

device, then it’s highly likely the stolen equipment would have never been found.” www.Tracker.co.uk

37% USING SOCIAL MEDIA TO STOP TOOL THEFT

Nearly four in 10 tradespeople (37 per cent) are using social media platforms to combat tool

theft, according to new research from Direct Line business insurance.

They are using these online channels to warn each other about suspicious sellers, as well as

educate themselves on criminal and suspicious activity in their area. The research also revealed

that only a small number of tradespeople are taking additional steps to help minimise the effects of

tool theft, such as keeping their insurance up to date and engraving or marking their tools to make

it harder to resell them, and make it easier to recognise the owner if the items are recovered. This

suggests that many could do more to reduce the risk of loss or theft. Full data can be seen at:

www.directlineforbusiness.co.uk/

82 T I MAY 2022

PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST


Alitherm 300

aluminium windows

available from Garrard Windows

Alitherm 300

Available from Garrard Windows

Let the light in

Alitherm 300 delivers the perfect

combination of aesthetics, performance,

durability and security.

Call us now for enquiries :

Tel : 01296 668899

or email : enquiries@garrardwindows.co.uk

Visit our website :

www.garrardwindows.co.uk

We pride ourselves on our reliability

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