May 2022

MAY 2022
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
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>>> • INSTALLER INSIGHTS • FIT SHOW FOCUS • SOFTWARE • SECTOR TRENDS • >>>

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Editor’s Comment
GEORGE LEWIS
EDITOR
GEORGELEWIS@MEDIA-NOW.CO.UK
May is the month we’ve all been building towards and waiting for – the
much-anticipated return of FIT Show.
It’s great to be back doing in-person trade shows again. The last two years
have shown us that there is another way of doing things, such as online
meetings, but nothing beats face-to-face interaction, getting up close to all the
innovative product launches and picking the brains of those in the know!
Head to page 16 where we caught up with FIT Show Event Director Nickie
West, who explains why the show really is not to be missed, with 30+
hours of seminars, panel debates and demo’s to keep you up to date with
sector issues, and over 200 brands showcasing products and systems that
will help make your working life easier!
Visitors to the Certass Installer Support Hub at FIT Show will be able to
hear about an exciting new certification scheme, powered by Certass
and NAPIT, which enables installers to self-certify conservatory roof
jobs. Jon Vanstone discusses this in more detail in his column on page
60, and explains: “In this initial launch, we’re focused on conservatory
roof certification, which is the one queried most by members, especially
with the boom in replacement solid roofs.” Jon will be at the FIT Show to
discuss this and other sector issues in more detail!
Our Installer Insights column features Ryan Schofield, MD of Thames Valley
Window Company, and joint owner of Business Pilot. Ryan is ideally placed to
give a perspective on challenges and opportunities for installers in the current
market, and gives his views and discusses his experiences on page 50.
So read on for all this and much more in our bumper May issue, and don’t
forget to come and say hi at the FIT Show, we’re on Stand Q32!
George
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Contents
ISSUE HIGHLIGHTS
46
16 MISS FIT, MISS OUT!
FIT Show’s Nickie West explains why this month’s event
is not to be missed, plus we get a small taste of what
some of the exhibitors will have on show, as well as the
exclusive FIT Show deals visitors can enjoy!
46 ACCESS TO SUPPORT
We hear how money raised by Band of Builders’ Big
Brew event has been used to fund a free counselling
service for tradespeople in crisis
66 THE NEW NORM
We may be seeing the start of a slowdown, but
consumers’ buying habits have changed for good,
argues Nathan Court, Sales Director at Sternfenster
FEATURES
30 THE PERFECT BALANCE
Wayne Irvine of AW Louvers discusses a recent project
where product selection helped achieve the perfect
balance of ventilation and noise management
38 OPENING DOORS FOR INSTALLERS
Turrou Landesmann, of Door Superstore, explains how
investment by suppliers in their e-commerce services
makes life a little easier for installers
54 WAKE HUP! TO THE FUTURE
Ultraframe Marketing Director Alex Hewitt tells us more about
the hup! system and why it’s a “better way to build home
extensions and conservatories”
70 THE PERFECT STORM
Andy Royle, of Leads 2 Trade, explains how the recent
energy price hike may lead to homeowners focusing
more on home improvements
72 POWERING EFFICIENCY
76
Kevin Brannigan, Marketing Manager at Makita, says
having the right tools to hand can make a huge
difference to a tradesperson’s on-site efficiency and safety
76 HOW TO AVOID INJURY WHEN
WORKING AT HEIGHT
Gurjeev Bola, Product Manager at Werner, answers the
key questions for installers to ensure their safety when
working at height
80 A ONE-STOP SHOP
Richard Bryant, Window Ware’s Commercial Director,
explains why ordering from a single source can be
better for business
4 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

REGULARS
50 INSTALLER INSIGHTS
In our latest Q&A, Ryan Schofield, MD of Thames
Valley Window Company, explains how having a
proper oversight of your business can help prevent
small problems becoming costly errors
60 THE VIEW FROM CERTASS
TRADE ASSOCIATION
In his latest column, Jon Vanstone focuses on
FIT Show 2022 and discusses the launch of a brandnew
certification scheme to help installers save time
and money on their conservatory roof projects
62 BUSINESS ADVICE
In the first of a new series from the experts at
Know-it, they look at the effect of rising interest rates
and inflation on your business’ cashflow
INDUSTRY NEWS
06 HELPING CUSTOMERS WITH
PART F GUIDELINES
Window Ware is on a mission to make sure its customers have
a good handle on the upcoming changes to Part F
10 KEY SECTOR CHALLENGES
DEBATED
Listers’ customers have been given the lowdown on
regulatory change, product innovation and market
forecasts at an informative customer partnership day
SECTIONS:
WINDOWS
30
DOORS
38
GLAZED
EXTENSIONS
54
HOME
IMPROVEMENT
66
VEHICLES, TOOLS
& WORKWEAR
10
72
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
MAY 2022 T I 5

News Roundup
DEMAND FOR ECO HOME
IMPROVEMENTS SOAR
New research from Rated People has
revealed how UK tradespeople are
adapting their businesses this year
to be more environmentally friendly,
as homeowner demand for ‘eco home
improvements’ continues to grow.
Rated People analysed more than 800,000
home improvement jobs posted by UK
homeowners on its platform, and spoke
to over 600 tradespeople and 2,000
homeowners to conduct the study. It showed
that almost two in three tradespeople
(63%) will be making eco changes to their
businesses and work in 2022, and 70% are
planning to extend their skillset this year to
take on more eco jobs.
Four in five (81%) tradespeople think eco
home improvements will be even more
popular this year for homeowners and 43%
of UK homeowners also said they would now
be more likely to choose a tradesperson if
they were environmentally friendly.
The study also showed that one in four
tradespeople (25%) plan to provide quotes
remotely in 2022 to reduce pollution.
It also revealed that homeowner demand for
eco home improvements has accelerated at
an incredible pace as the cost of living soars,
with almost half (45%) of UK homeowners
saying they want to make their homes more
environmentally friendly in 2022, up from
35% in 2021.
More than half of UK homeowners (52%) say
they want to make eco upgrades this year to
save money on bills, and one in three (36%)
say they want to make eco upgrades to their
home to make long-term financial savings.
The top 10 eco jobs with the biggest
increases in demand from homeowners
included triple glazing coming in at number
nine, with a rise in demand of 35%.
www.ratedpeople.com/blog/homeimprovement-trends-report
'LANDMARK' £20M DEAL SIGNED
Conservatory Outlet has signed one of the
largest deals in its history today after it
extended its long-term partnership with a
West Midlands home improvement specialist.
The Wakefield-based manufacturer put pen to paper
on a new five-year contract with 5 Star Windows that
is said to be worth an estimated £20m between now
and 2027.
This will see it continue to produce and supply
its range of windows, doors, home extensions and conservatory products to the firm’s showrooms in
Kidderminster and Worcester.
The deal, signed on the tenth anniversary of the two businesses working together, provides 5 Star Windows
with security of supply as it looks to maximise what is proving to be the busiest year in its history with sales
due to hit £12m in 2022
“This is a landmark deal for our business and one that underlines how important the power of the network is
to companies like 5 Star Windows,” explained Greg Kane, CEO of Conservatory Outlet.
Richard Manser, Managing Director at 5 Star Windows, added his support: “Both businesses share the same
ethos, so it made perfect sense to extend our involvement in the 27-strong Conservatory Outlet network of
retailers for a further five years. www.conservatoryoutlet.co.uk
HELPING CUSTOMERS WITH PART F GUIDELINES
Independent hardware distributor Window Ware is
on a mission to make sure its customers have a good
handle on the upcoming new Part F guidelines.
The company has created a summary document which
outlines the key revisions to Part F (ventilation) of
Building Regulations in England for both new builds and
refurbishments.
Ahead of the new regulations, which come into force in
England on June 15, Window Ware’s succinct summary aims to break down the changes in layman’s
terms and put customers in the know about how best to comply.
Richard Bryant, Commercial Director, said: “At Window Ware, we have always made sure our
customers receive the very best guidance on the latest regulations so they can take any changes all in
their stride.
“It’s important that fabricators and installers know exactly how the updates to Part F will affect both
them and their customers going forward.
“We really hope they’ll find the summary quick to read and easy to digest, with all the key points
set out plain to see. Like any regulations, there’ll always be exceptions to the rule, but the guidance
contained in this document should apply to the vast majority of build projects. By giving our customers
a solid grasp of the fundamentals, we can help bring them one step closer to Part F compliance, and
that’s a win in our books!” To download the summary for free, visit:
www.windowware.co.uk/partf
6 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

DoorGlass Brochure 21/22 Total Fabricator Half Page.qxp_Layout 1 18/08/2021 14:01
For more news and the latest updates, visit www.total-installer.co.uk
FRAMEPOINT APP HITS NEW HIGH
Use of the Framepoint app from
Tommy Trinder continues to
surge, with the firm reporting
that the value of work quoted by
installers on the platform topped
more than £100 million for the
first time in the month of March.
“The numbers are nuts,” said
founder and CEO Chris Brunsdon (pictured). “In two years, we’ve seen the values
quoted by installers on Framepoint go from £10 million a month to over £100
million a month. To be honest it's hard to get your head around!”
NEW DEFINITIVE GUIDE TO
COMPOSITE DOOR GLASS
U P D A T E D F O R 2 0 2 1 / 2 0 2 2
The number of installation firms using Framepoint continues to grow too with fifty
more installation companies signing up to use the service so far this year.
Rising average quote values are also a feature with the average quote to
homeowners reaching a new record high of £7,700 in March – 40% higher than
March 2021. Tommy Trinder reports that more than 16,300 homeowners have
received a quote generated by Framepoint in the last three months. Notably, 60% of
quotes were accompanied by a visualisation, using the company's makeover tool.
www.tommytrinder.com/
VENTILATORS: IGNORANCE ISN'T BLISS
AVAILABLE TO
DOWNLOAD
NOW!
Ventilation products are being incorrectly
specified because fabricators, installers and
building owners don’t understand what is
required of them, Wayne Irvine, the Managing
Director of AW Louvers, has warned.
This situation has been made worse because Wayne Irvine
of the rush to meet the revised Part F of the
Building Regulations which comes into force on June 15, and which will
result in most windows going into newbuild or refurbished properties
providing background ventilation by way of a trickle ventilator.
Putting vents in windows increases the chance of introducing outside
noise, which can also be harmful to the health of occupants. The
understanding surrounding acoustics, such as the terminology, the way
it is measured, and the different noise levels often means that the wrong
types of trickle vents are specified.
“There’s a lot of confusion around acoustics,” Wayne said. “For example,
there are different performance measurements that are referred to by
different European testing houses. There is RW in the UK, and Dnew on
the continent. There are also different decibels, different kilohertz.”
This can play havoc within the specification market, he said, because
confusion could lead to the wrong products being specified, and this is only
likely to get worse as interest in ventilation increases. www.awlouvers.co.uk
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MAY 2022 TI 7

Industry News
SUPPORTING
INDEPENDENT
STOCKISTS
INJURIES COSTING INDUSTRY £16.2 MILLION
Freefoam has released a new video as
part of its ongoing Helping Customers
Grow campaign, featuring Nottinghambased
business Jayplas Building Supplies.
The campaign is part of Freefoam’s strategic
marketing plan to shine a light on its
customer base and show how both supplier
and manufacturer are working together
to build long-term relationships and grow
business.
Started in 2010 by Jaime Nield, Jayplas is
a typical example of a Freefoam customer
who has grown year on year. Selling the core
roofline range, as well as external cladding
and internal panelling, Jayplas have a broad
customers base, from small to medium
sized builders, though to double glazing and
conservatory companies.
In the video, Jaime explains that he chose
Freefoam as his supplier over others because
of both the brand loyalty from his installer
customers and Freefoam’s route to market
- to predominantly supply independent
suppliers.
You can view the video from Jayplas
here: https://www.youtube.com/
watch?v=8qfAz1gDpCs
www.freefoam.com
Injuries and ill-health in the UK construction
industry are now costing upwards of £16.2
billion, new data has revealed.
Around 20% (£3.16 billion) of that cost was
incurred by employers and 22% (£3.5 billion) by
the government. Yet the majority of these costs
(59% or £9.56 billion) fall upon the injured and ill
individuals themselves.
The data also suggests that many people are
going into work when sick or injured. Between
2017/18 and 2019/20, there was a 12%
decrease in working days lost through workrelated
injury or illness. The figure dropped to
2.1 million, from 2.4 million between 2015/16
and 2017/18.
The findings, collated by specialist providers
of plant hire in London, Herts Tools, used
construction statistics from Health and Safety
Executive reports from 2018 to 2021. The
analysis demonstrates the impact of accidents in
the construction industry and how workers and
workplaces are being affected.
Continuing to work through illness or injury
can have severe, long-term consequences for
physical and mental health. Physical injuries
might be aggravated by carrying on with regular
duties – especially if manual labour is required –
causing further absences in the future.
Construction site injuries are growing in number,
but both prohibition and improvement notices
are becoming less common. When compared to
2017/18, 61% fewer prohibition notices were
issued in 2020/21, and improvement notices
were down 54% over the same timeframe. In
addition, there were 63% fewer prosecutions,
giving those who suffer accidents little hope of
achieving justice.
https://hertstools.co.uk/
8 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

For more news and the latest updates, visit www.total-installer.co.uk
THE JOURNEY TOWARDS SUSTAINABILITY
SEALING THE DEAL
Freefoam Building Products has announced
a significant milestone in its journey towards
a low carbon, circular operation with the
announcement that all electricity used at the
UK manufacturing site in Northampton is now
supplied from sustainable supplies.
All businesses can source energy from a range
of options including nuclear, wind and solar.
And with climate change high on the agenda,
companies are looking at ways to operate more
sustainably, and energy consumption has a big
part to play in this.
As an energy intensive business, Freefoam
has made a strategic choice to only purchase
electricity from renewable resources.
Geoff Barnett, UK General Manager, explained:
“As a manufacturing plant, energy is one of our
biggest commodities, used to power our mixing
and production operations, some of which
operate 24/7.
“Knowing that we are sourcing all our energy
requirements from solar power is a significant
step towards reducing carbon emissions.
“Freefoam is serious about sustainability and
playing our part in managing precious resources.
“As General Manager in the UK, I am very proud
to be announcing this initiative.
“This development is part of a much wider
strategic plan to ensure that Freefoam becomes
part of the circular economy, with numerous
projects currently happening around the
business.”
Geoff summarised: “We’re on a journey and have
already taken some significant steps with many
more to follow.
“Our aim is to put reduce, re-use and recycle at
the heart of everything we do.”
www.freefoam.com
Hodgson Sealants has acquired the entire
share capital of independent private label
sealant manufacturer Britchem from the
previous owners.
Britchem, located in Heckmondwike in West
Yorkshire, was founded in 2002.
The company is an independent private
label manufacturer of sealants for both UK
and export customers. The technologies
manufactured at both companies are
complementary and this acquisition allows
the newly extended Group to offer customers
an unrivalled range of UK manufactured
sealant and tape technologies, as well as
increased capacity to meet the demands of
the group’s growing sales.
Britchem will continue to be run as an
independent company within the Hodgson
Sealants Group.
Hodgson Sealants was supported in this
acquisition by Richard Firth of Leeds based
Park Place Corporate Finance, Matthew
Smith and Samuel Peake of Andrew Jackson
Solicitors LLP, with funding provided by Lloyds
Bank Commercial Banking.
https://hodgsonsealants.com/
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
MAY 2022 TI 9

News Roundup
For more company news visit www.total-installer.co.uk
BUILDING REGS CHANGES DEBATED AT LISTERS CUSTOMER DAY
Listers’ customers have been given the lowdown
on regulatory change, product innovation and
market forecasts, at a customer partnership day.
Held at the Tottenham Hotspur Stadium in North
London and attended by Total Installer magazine,
the event began with a Q&A panel on the impacts
of Part F and Part L, with Jon Vanstone, Chair of
Certass TA, Paul Kennington, Technical Director,
Veka and Chair of the Systems Group of the GGF,
and Listers’ MD Roy Frost.
This included a headline overview of Part F, which
will place new requirements to ensure new build
and replacement installations deliver minimum
levels of ventilation from June 15th this year.
L-r: Jon Vanstone,
Roy Frost and Paul
Kennington
Including a new requirement to make sure that all
habitable rooms and kitchens achieve a minimum
8,000mm 2 equivalent area (EA), and 4,000mm 2
EA in bathrooms, Part F proved a thorny issue.
Members of the audience questioned the
logic underpinning the legislation but also the
practicalities of enforcement, particularly where
homeowners were unenthusiastic about their use.
This was something later tackled head on
by Certass Chair Jon Vanstone, who while
acknowledging potential contradictions in the
relationship between Parts L (conservation of
energy) and Part F, ventilation, warned against
reliance on customer disclaimers or indemnities.
He said: “You’ve got different drivers at play
that don’t really match. At the same time the
consumer still doesn’t understand the benefits
and that makes pitching trickle vents to the enduser
far more difficult.
“My advice is that installers should take evidence
of whatever they are taking out. Do some basic
assessment of the property, look for issues, and
look at what the homeowner is doing because
there are a lot of retrofit projects going on. Quite
often, glazing projects will be part of something
bigger.”
Veka Technical Director, Paul Kennington, argued
that, like it or not, ventilation was fundamental
to the creation and maintenance of healthy living
spaces and that the negative impact poor air
quality had on health, meant that the Government
was unlikely to budge. Instead, he suggested that
legislation created an opportunity to upsell the
benefits to the end user.
This was also a theme picked up on by Roy
Frost, Listers’ MD. He argued that the industry
needed to be better at engaging with government
and encouraged installers to participate in the
consultation process. He also called for greater
collaboration between representative bodies.
“We need to speak with one voice”, he said,
“We’ve got trickle vent manufacturers, sealed
unit manufacturers, glass companies, systems
companies – people who are individually keen to
sell more of their individual products, and who are
pushing their individual agendas.
“In my opinion that needs to change and I’m
up for the challenge: I’d like to see individual
businesses and organisations within our industry
come together and approach things more
collaboratively, speak with a single voice and to
get our message across to Government”, Roy
added.
Darren Pusey, Technical Director, Listers, picked
up the regulatory theme in the next session,
talking about Part L and Part F compliance,
including the introduction of new Glazpart trickle
vent finish options, and the launch of its new
Sheerline aluminium offer.
Sarah Hitchings, Sales and Marketing Director,
Residence Collection, provided an overview of its
offer – including compliance with Part L – as well
as unveiling its plans for the development of a
new dedicated chamfered door frame.
The afternoon session was followed with
presentations from Kubu, while there were
also presentations on Listers’ new customer
ordering portal and management tool, Easy
Connect; as well as market updates from Listers’
boss, and Chris Tahmasaby from ICAAL. They
collectively highlighted a number of headwinds
but emphasised that business was still there to
be won.
The afternoon session was closed off by Ryan
Schofield, Business Pilot, and Alex McCulloch
from CCS consumer finance, who explained how
selling finance could support retail sales.
“There’s a huge amount happening in the industry
at the moment - Part L, Part F - and in addition
to regulatory change a host of other challenges,
including price increases and a slight toughening
of trading conditions”, Roy concluded.
www.listertf.co.uk
10 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

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visit madefortrade.co

Contract Installer Scheme Talk
REAPING THE REWARDS
VELUX Roof Windows has announced a new scheme which allows installers to earn
rewards all year round on its full range of products. Below we hear more about the scheme
and the benefits of installing VELUX roof windows.
VELUX Rewards allows installers to earn
rewards all year round on the full range of
VELUX roof windows, flat roof windows, sun
tunnels and blinds.
Every standard white-painted roof window will
earn customers £10 Rewards minimum with
higher rewards offered on polyurethane finish and
electrically operated roof windows.
For a limited time only, VELUX is offering boosted
Rewards for every VELUX white polyurethane roof
window purchased in April and May 2022 – £35
rewards instead of the usual £15 rewards. The
VELUX white polyurethane roof windows have a
seamless waterproof polyurethane coating.
Said to be ideal for kitchens and bathrooms, the
windows have a bright white finish with no visible
joints and are maintenance-free making them
ideal for modern homes.
To be eligible for the Reward, installers are
required to purchase the qualifying product and
upload proof of purchase to the VELUX Rewards
website, where they will receive the boosted
reward for their purchase.
Once approved, the account will be credited with
points that can be spent at a large range of topor
extremely important to them.
VELUX is boosting its
Rewards scheme until
the end of May 2022
VELUX roof windows come in a range of types and
sizes. They can be made to fit slim, elongated
spaces or wide, small spaces.
brand partners such as Argos, M&S, Currys PC
World and Tesco.
How to claim
To make a claim, installers can sign up for the
VELUX Rewards Program or log in to their existing
account to make their claim.
While the promotion runs through until end of
May, installers can earn Rewards all year round
with the VELUX Rewards scheme.
Benefits of VELUX roof windows
VELUX roof windows are a great way to transform
spaces and the best way to increase the amount
of daylight and fresh air in living and working
areas for homeowners.
Natural light is hugely important, which makes it
a key element for homeowners.
It increases a sense of wellbeing, and using the
right roof windows in the right way can provide an
abundance of natural light throughout the home.
Homeowners value daylight now more than
ever, particularly as many continue to work from
home, with nearly three fifths (57%) of UK home
workers revealing that available daylight is highly
By installing the right number, type, and size of
roof windows homeowners can get the daylight
in their property just right – and realise the full
potential of their home.
For ultimate comfort, VELUX electric and solar
powered roof windows are the answer. VELUX
electric or solar powered roof windows are also
compatible with all VELUX intelligent home
control systems, letting homeowners operate
their products using VELUX App Control or via a
wireless wall switch.
Customers can also upgrade to VELUX ACTIVE
with NETATMO, creating a healthier indoor climate
in homes. Sensors measure temperature, CO 2
and humidity, and operate your VELUX electric or
solar powered roof windows, blinds and shutters
accordingly.
The new VELUX 3-in-1 solar powered roof window
is a great option to allow an abundance of light
into the home which is fully remote-controlled for
extra convenience.
It provides homeowners with up to 289% more
access to daylight when compared to a regular
single roof window and provides the option of
having multi windows in one simple installation.
This provides a quick and easy installation, as
well as a simple ordering process, to create
gorgeous, light-filled rooms for customers, whilst
saving installers valuable time.
Contact VELUX Rewards:
01592 778293
memberportal.velux.qwasi.com/uk/login
@VELUXGBI
12 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

Designed to maximise natural light
Commonly thought of as a commercial product, curtain walling is becoming increasingly specified
for homes to create a light and airy living space. The architect specified the Kestrel Aluminium100mm
box and plate curtain walling system incorporating Kestrel 60mm windows to maximise natural light
and give a dramatic frontage to this prestigious development on the Coton House Estate, near Rugby.
For more information, visit www.kestrelaluminium.co.uk or call 0121 333 3575.
WINDOWS DOORS ROOFING SHOPFRONT CURTAIN WALL BRINGING LIGHT INTO LIVING
www.kestrelaluminium.co.uk

BDC the 1st to Manufacture Smart’s
INTERIOR DOORS & SCREENS
BDC, in partnership with Smart Architectural Aluminium, is the first
trade manufacturer to supply AluSpace, Smart’s modern, cost-effective
alternative to traditional steel systems. AluSpace will elegantly transform
any internal space, creating light and airy interior environments:
Cost Effective
Mirroring the aesthetics of steel
systems, AluSpace delivers
timeless elegance
Easy Installation
Fast and easy to install, with no
special installer training required
33mm Sightline
Slim sightlines create an elegant,
modern architectural feel
Glazing
For yet more design flexibility,
glazing options from 6-18mm
are available
Colours & Finishes
Available in black from stock,
or choose from Smart’s entire
colour palette
For more information visit www.bdcaluminium.co.uk

AVAILABLE TO ORDER
BDC Aluminium are leaders in the manufacture
of UK Aluminium windows and doors.
Established in 2008, BDC Aluminium has rapidly grown to become a
SINGLE DOOR
DOUBLE DOOR
SLIDING DOOR
trusted manufacturer of bespoke aluminium windows, doors and bifolds,
with a proven reputation for the quality of its products and service.
PIVOT SCREEN
INTERIOR SCREEN
The company has a broad product portfolio, supplying
customers across the South of England with an extensive
range of aluminium products, carefully selected from
some of the UK’s leading architectural systems companies.
Contact us today to discuss your requirements.
sales@bdcaluminium.co.uk
Call us today to place your order 01245 474747

Contract FIT Show 2022 Talk
Whether you’re an installer or fitter,
builder, manufacturer, fabricator or
specifier - you need to be part of FIT.
FIT Show is the industry’s main event, and the
UK’s only dedicated trade show for the window,
door, hardware and flat glass industry.
Whether it’s the latest products you’re after, the
chance to bag an exclusive FIT Show discount, or
to see and celebrate with friends and colleagues
after more than three years, you’ll be able to do
all of this, under one roof, at FIT Show.
Nickie West, FIT Show Event Director,
commented: “I am anticipating a very triumphant
return for the industry’s only dedicated trade
show when we open the doors to FIT Show on the
10th May.
“There is no denying that the market continues to
face unprecedented challenges, but we must start
laying the foundations for future success today –
and there’s no better platform to do this at, than
at FIT Show.
“We have worked closely with the industry to
ensure that FIT Show 2022 delivers an awardwinning
showcase of the very latest products
and innovations in windows, doors, glass glazing,
hardware and the associated home improvement
products.
“You’ll be able to see the largest showcase of
everything from windows and doors through
to conservatories, smart home tech, roofing
solutions and outdoor living products.
“You’ll also be able to get up-to-speed with the
latest changes to legislation and regulations. Our
CPD learning programme will give you 30+ hours
of seminars, panel debates and demonstrations.
“It will directly address the latest changes to
Building Regulations, including Part L, F, O & Q,
MISS FIT, MISS OUT!
FIT Show returns to the NEC Birmingham from Tuesday 10th - Thursday 12th May for the
delayed 2021 event. Total Installer caught up with Nickie West, Event Director, to find out
why it really is an unmissable event for installers...
with input from industry experts from the likes of
the GGF, FENSA and CERTASS.
“And if you’ve visited FIT Show before, there will
be so many new show features for you to see
this time around, as well as more materials and
products than ever before.
“We want you to leave FIT Show armed with the
products, tools, connections and insight to help
build your business both now and in the future.
“There will be lots on offer to allow you to
broaden your portfolios and soften the potential
blow of the predicted decline in consumer
demand for home improvements.
“And don’t forget that we will be open until 8pm
for our late night event on Wednesday 11th May.
“PIG’s will also be hosting its infamous PIGs Bar
on the CERTASS stand where there will be plenty
of opportunities to network and celebrate with the
whole industry.
“But for now, it’s all about FIT Show 2022 and
getting back to what we do best, with the best in
the industry by our side from 10th - 12th May at
the NEC. See you there!”
Below are just some of the exclusive
FIT Show offers you won’t want to miss:
•Drop your business card with Morley Glass and
you could win an Integral Blinds package worth
£1,000
•Visit Eva Fenestration Software on stand B22 to
get a flat 50% off all in-stall software purchases
•Fancy a Ferrari track day experience? Make sure
you visit Emmegi to find out more
•Is golf your thing? Visit the Fentrade stand for a
chance to win a luxury golf day
•Sign up as a new 12-month customer with
Adminbase and you’ll get your first month for free
•Pick up your free FIT Show & Glass Times
Passport, get it stamped by all 20 participating
brands at the show and you could win £10,000
• Allports Group is offering 3 years 30,000 miles
per annum service plan on all vehicles ordered at
the show (worth £1,000)
• Visit CERTASS to take advantage of its brand
new scheme to help installers save money on
certification with other products - only at FIT.
FIT Show brings every link in the fenestration
supply chain together under one roof across three
days.
Exhibitors include fabricators, systems houses
and suppliers of the leading products and services
across windows, doors, flat glass, hardware and
components.
Register for the show using the QR code below.
Find out more about FIT Show:
0207 886 3100
www.fitshow.co.uk
@fitshow
Scan to register
16 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

VISOGLIDE PLUS
SLIDING DOORS
10%
FIRST ORDER
INTRODUCTORY
DISCOUNT
QUOTE CODE
TI-VG01
INDUSTRY LEADING CUSTOMER SERVICE
Comprehensive install guide & support
THERMALLY BROKEN ALUMINIUM
Slim profile, Lipped outer frame, Sobinco locks
TRIPLE
TRACK
AVAILABLE
NOW!
LARGE SASH WIDTHS
Up to 6.4m wide in 2 panes. 2-4 panes available
STOCK COLOUR CHOICE
White, Anthracite Grey & Black, Dual Colour
FROM
2 WEEK LEAD TIMES
Reliable safe site delivery
www.madefortrade.co | Tel: 01642 610799
* Discount applies to new trade customers and first, single item purchase only of the Smart Visoglide Plus Sliding Doors | Image for representation only
* Per leaf price is unglazed and may vary depending on size and specification of the door. Lead time is based on a standard colour. Postcode restrictions apply

FIT Show 2022
For more news and the latest updates, visit www.total-installer.co.uk
WIN BIG WITH MFT!
A SUPA WAY TO CELEBRATE AT FIT!
Made For Trade (MFT) says it is
delighted to be in attendance once again
at the FIT Show, with both the Korniche
Bi-folding Doors and the multi-award
winning Korniche Roof Lantern on
display.
Known as ‘the community for our industry’,
three days on site will see MFT command
an impressive 170sqm on Stand N11 at the
NEC from May 10th-12th, alongside more
than 100 other exhibitors, where attendees
are welcomed in a long-awaited return
to physical exhibitions and face-to-face
meetings.
As a longstanding supporter of the industry
event, Made For Trade also has an intrinsic
link to the FIT Show, as the platform was
chosen for the launch of its inaugural
Korniche product – the Roof Lantern – some
six years ago.
So confident in fact are the MFT team in
their market-leading products, that the
team will be giving away £1000 in a FREE
prize draw on their stand to highlight the
time and cost savings on offer from the
Korniche products.
Known as the ‘SPEEDBEAD’ competition,
the contest is free to enter for all showgoers
who register on the MFT stand for
the Korniche Bi-Folding Door clip-bead
demonstration – a ‘game-changing
innovation’ that saves time on site, and
installation costs as a result.
As one of the main sponsors of the
exhibition, MFT is proud to support such a
vital trade gathering and be a part of the
#FITShowFamily, and says the event is
evidence of another way that MFT and the
Korniche brand are becoming synonymous
with the very best that the industry has to
offer.
Stand: N11
www.madefortrade.co
Preston-based tiled roof specialist, SupaLite, will
be celebrating its tenth anniversary by launching
some major new product developments at this
year’s FIT Show.
Visitors will be invited to join the SupaLite team
to mark this momentous milestone and view the
latest products and developments, including the
new flat roof orangery, trade and retail pricing app
and upgrades to the existing SupaLite roof.
Wes Clarkson, Sales Director at SupaLite, said:
“The new flat roof system is a bespoke made-tomeasure
complete system which is both strong
and durable and incredibly quick to install. It
also exceeds the existing building regulation
requirements and offers a U-value of 0.13 W/m 2 K.
“Meanwhile, the app will provide the installer with
a trade price from SupaLite and a retail price for
the product, based on their own pricing structure. It
also links to the company’s installer hub, SupaLite
FUSE, which means installers can manage their
retail sales for free using a Customer Relationship
Management system.”
As brand-new products on the market, this will be
the first time many SupaLite customers will have
EVER BETTER LEADS!
Leads 2 Trade says it is set to ‘completely
change the sales and lead landscape for
installers’ – and will reveal all at FIT Show.
Andy Royle, Co-Founder and Managing Director of
Leads 2 Trade, said: “We want to make them even
better and provide our Leads 2 Trade members
with the ultimate USP to win work.
“With some installers reporting a definite shift
to receiving fewer enquiries from their selfgenerated
efforts, we are exclusively offering them
the ultimate sales closing tool – and it’s totally
unique.”
Leads 2 Trade’s confirmed sales appointment
leads, with an 85% appointment confirmation
rate and an unrivalled no pitch no fee guarantee
have proved hugely popular with members for
window, door, conservatory and replacement
conservatory roof leads.
the opportunity to see both the flat roof system and
retail app in person.
“This year’s FIT Show is a particularly special
one as not only does it mark 10-years since we
launched our SupaLite Tiled Roof System in the
retrofit and new conservatory market, but we’re
also unveiling a brand new addition to our existing
portfolio of products.
“Celebrating 10-years in the industry is a great
achievement that we’re incredibly proud of and
marking this milestone at the FIT Show is one we
will remember for a long-time.”
Stand: M60
www.supaliteroof.co.uk
The company’s new offer, however, will trump
everything that has gone before.
“With this being the first FIT Show in three years,
there should be a lot of footfall, so it’s the perfect
place to launch our new offer,” explained Andy.
“Our members typically achieve a 1:3 conversion
to sale with a cost of sale as low as 8%, and
now they will be able to benefit even further from
using our leads service. We are looking forward to
welcoming visitors to our stand to find out more –
they won’t be disappointed.”
Stand: M52
https://leads2trade.co.uk/
18 TI MAY 2022
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

oof
lantern
10%
NEW TRADE
CUSTOMER
DISCOUNT
QUOTE CODE:
TIK01
Supply & install the multi-award-winning aluminium
Korniche Roof Lantern. Fitted in minutes, glazed in
seconds. The strongest lantern in class, available up to
3x2.5m in four glass panels and a maximum size of 6x4m
Delivering the best products, with
the best service, at the best price
Contact Made for Trade for a Kwikquote today
madefortrade.co | sales@madefortrade.co | 01642 610799
*Discount applies to all trade customers and applied to the first, single item purchase only of the Korniche Roof Lantern
glazed in
seconds
faster
to fit
STAND
N11

FIT Show 2022
For more news and the latest updates, visit www.total-installer.co.uk
Composite door supplier DoorCo is returning
to FIT Show for the first time since 2016, with
the ultimate composite door industry offering
showcased on stand Q11.
Dan Sullivan, MD, commented: “It’s been
a while since DoorCo exhibited at the FIT
Show and since 2016, DoorCo has certainly
evolved. We still have our same core values
of being a conscientious supplier, committed
to constant innovation, never compromising,
and always with our customers and their
customers in mind.
“And this year, we are returning with an allnew
brand supported by a comprehensive
range of unrivalled composite door
innovations.
“These include: GRiPCORE, our solid timbercore
door; ORiGINAL, our foam-core option
and entry into the world of DoorCo; FLiP,
our revolutionary glazing cassette option
that is standard across the DoorCo range;
FiRECORE, our FD30+ fire door that is a
step above the rest; as well as our approved
components including GLAZiNG and PAiNT.
“Our aim for the exhibition is to not only
showcase our comprehensive product
offering, but to connect with customers,
prospects and the industry as a whole.
“It’s a great chance to catch up with our
team and meet some of the newer members
too. There will be representatives from our
overseas partner DoorCo KR, customer
services, sales and marketing. Plus, the IT
and manufacturing teams will be on hand to
discuss the technology behind DoorCo.
“We’re excited to be back from both a business
perspective and socially, so come along to
stand Q11, tuck into some Korean tapas, enjoy
a drink on us and find out more about the
ultimate industry composite door offering.”
Stand: Q11
DOORCO RETURNS
www.door-co.com
CRM ‘FOR INSTALLERS, BY INSTALLERS’
Business Pilot, a comprehensive cloud-based
CRM tool designed by installers for installers, will
be exhibiting at the FIT Show on Stand M10.
Managing Director Elton Boocock (pictured) – along
with partners Ryan Breslin and Ryan Schofield –
will be discussing recent developments, including
the integration with the remote selling tool Tommy
Trinder.
“We want to sit down with our customers to
discuss some of these new features,” Elton
exlained, “and we’ve actually got Chris Brunsdon
from Tommy Trinder on our stand to show installers
how their favourite CRM tool can be seamlessly
integrated with their favourite selling tool.”
Another key integration that Business Pilot will be
demonstrating is the partnership with FENSA.
“Business Pilot is all about professionalism, about
driving up standards and profitability within your
company, so it is a natural development for us
to work with professional bodies to easily and
efficiently record all relevant certificates as part of
the platform,” Elton said.
Installers looking for new ways to expand their
product portfolio and increase sales values
can discover why Uni-Blinds integral blinds
from Morley Glass – at Stand N31 – are ideal.
The stand will feature several new additions to
the Uni-Blinds range which offer the potential
to cater for even more end-user tastes and
requirements.
These will be showcased along with the full
range of Venetian and pleated integral blinds
from Morley Glass on its largest ever FIT Show
stand in Hall 3a.
Installers will be able to explore all five control
systems and have the chance to win a package
of five manual Uni-Blinds worth £1,000 in a free
prize draw.
One of the latest additions on show is the Uni-
Blinds pleated blackout integral blind. Another
“Collaborations such as these – and there are
many more in the pipeline – are what we want
to discuss most with our customers and with
prospects. Importantly, we want to discuss how
these developments can improve the way they
work.”
“Business Pilot is tailored to the needs of
businesses,” Elton concluded. “FIT Show is a great
opportunity for us to talk to business owners about
how their companies are run, and how we can
develop the software so that they work smarter.”
Stand: M10
www.businesspilot.co.uk
EXPAND YOUR PORTFOLIO WITH MORLEY
innovation on show is the Uni-Blinds SV+
System. A third new product debuting at the FIT
Show is a smart home enhancement for the solar
powered W Smart integral blind.
Finally, installers will be able to see a new system
designed for the health and social care sector
called ScreenView.
Stand: N31
www.morleyglass.co.uk
20 TI MAY 2022
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

i-folding
door
15%
GLAZED IN
SECONDS
INTRODUCTORY
DISCOUNT *
DISCOUNT CODE
TIK02
Patented clip bead delivering the fastest glazing time.
Trickle vents positioned in frame - no need for extenders! Full
bearings and stainless steel hardware for the smoothest glide every
time. All with a 10 year manufacturer’s warranty.
Delivering the best products, with
the best service, at the best price
Contact Made for Trade for a Kwikquote today
madefortrade.co | sales@madefortrade.co | 01642 610799
*
Discount applies to all trade customers and applied to the first, single item purchase only of the Korniche Bifolding Door | *Korniche Bi-folding
door price is based on 5-5-0 configuration 3750 x 2000 , stock colour, delivered. Unglazed. Price is correct at point of publishing. Delivery
restrictions apply. Product specification and prices may be subject to change without prior notice.
FIT FASTER
CLIP BEAD
STAND
N11

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FIT Show 2022
2022
2022
2022
2022
2022
2022
NEC NEC BIRMINGHAM
NEC BIRMINGHAM
10-12
NEC
10-12 MAY
BIRMINGHAM
10-12 MAY 2022 MAY 2022 2022
FITSHOW.CO.UK
NEC 10-12 BIRMINGHAM
FITSHOW.CO.UK
MAY NEC 2022 BIRMINGHAM
FITSHOW.CO.UK
10-12 MAY 2022 10-12 MAY 2022
FITSHOW.CO.UK FITSHOW.CO.UK
Addison Saws
AdminBase
Addison Saws Allied Profiles
Q60
AdminBaseAllports Group
D31
Allied Profiles
Allumette Group
E19
Allports Group
Aluminium Federation
M51
Allumette Group
ALUTECH SYSTEMS
E21
Aluminium Federation
Alutrade
Q7
ALUTECH SYSTEMS
APECS
F31
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Architectural Vision Systems
D41
APECS
Association for Specialist Fire Protection
M33
Architectural Vision Systems
E31
Association of Composite Door Manufacturers
Association for Specialist Fire Protection
Aston Lynch Windows & Doors
T6
Association of Composite Door Manufacturers
AT Precision
C21
Aston Lynch Windows & Doors
D51
Avocet ABS
AT Precision
S55
Band of Builders
Avocet ABS
Q39
Bel’M
Band of Builders
N65
Between Glass Blinds
Bel’M
G19
Betz Trade
Between Glass Blinds
H7
Blusafe Solutions UK
Betz Trade
M43
Bossy Windows Hardware Solution
Blusafe Solutions UK
F18
Brisant-Secure
Bossy Windows Hardware Solution
S51
Britmet Lightweight Roofing
Brisant-Secure
G32
Britmet Lightweight
BSI
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P51
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R7
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M10
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D18
CENTRAL EXTRUSIONS
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C30
Central Platform Certass Services
S39
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D49
Certass TA CHANGZHOU C.C.H.H.IMP and EXP.CO D49
CHANGZHOU Chase C.C.H.H.IMP Taylor Recruitment and EXP.CO
Q34
Chase Taylor Checkatrade Recruitment
Q50
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C29
Classic British Clearview Slate
G7
Clearview Comar Parkside Group
M31
Comar Parkside Combilift Group
B49
Combilift CompDoor
C11
CompDoorCooke Brothers
F51
Cooke Brothers Corpay
T56
Corpay
Cortizo
C4
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F11
Council for Aluminium in Building
Creative Resins
C49
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E23
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A51
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B31
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M42
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Eko-Okna
Q11
Eko-Okna
F52
Element Materials Technology
Element Materials Technology
B21
Emmegi UK
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Q41
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B22
Everglade Windows
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M10
Q60
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C5 C5 A7 A7 D7 D7 E6 E6 E7 E7 E9 E9 F7 F7 G5 G5G6
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Trail
sponsors:
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TRAIL KEY:
TRAIL KEY:
Aluminium
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Wall9
Wall9
Wall9
Wall9
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Contract Talk
For more news and the latest updates, visit www.total-installer.co.uk
HALL HALL 3A 3A
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ENTRANCE
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PVCu & ALUMINIU

CALL:
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VISIT:
M LEAD TIMES FROM JUST 5WORKINGDAYS!

Cover Story
A SIMPLER WAY TO RUN
YOUR BUSINESS
Rhonda Ridge, Managing Director of Ab Initio, creators of the AdminBase installer
management system, gives Total Installer readers an overview of some key features and
benefits of a CRM system designed specifically for installation businesses.
The very term Customer Relationship
Management (CRM) system can leave
some people feeling cold. They hate the
thought of inputting data because it’s perceived
to be difficult or time consuming, and they
struggle to see how putting all that effort in, will
pay off.
However, not all management systems are
the same. Some are specifically tailored to an
industry by people who have done the same job
as you’re doing now. Some have been tried
and tested by your peers and have
been tweaked to account for their
feedback.
One sign of a management
system that’s doing what it
should, is longevity. Software
doesn’t last if it’s not useful, so if a
system has been widely used for decades,
it’s likely to be worth a look.
Ab Initio launched AdminBase, an installer
management system, over 20 years ago and it is
still going strong today.
As Rhonda Ridge, creator of AdminBase, prepares to
demonstrate the system to visitors at the FIT Show
on stand D31, she talks us through some of the
features and benefits that make this the system of
choice for so many installation businesses.
Customer Portal
“One of the items we’ll be highlighting to FIT
Show visitors is our award-winning Customer
Portal,” said Rhonda. “We know that the retail
market is quickly moving towards managing
purchases online. Most of us now prefer to have
the capability to log in and check on the status of
Left: Rhonda Ridge, Managing Director of Ab Initio, creators of AdminBase; Above: AdminBase’s
customisable home screen presents key data that can be read at a glance
our order, rather than pick up the
phone, navigate our way through
multiple options and wait on hold
until a member of staff is free to talk to us.
“That’s why we have given this facility to our
subscribers. Homeowners can log in, confirm
appointments, check on the progress of their
survey and installation, and just as importantly,
report any snagging issues after the project
has been completed. It’s a great sales tool too
because customers can benefit from even better
service levels.”
Full Internal AdminBase reporting engine
“Installation businesses that come to see us at
the show will also be able to see for themselves
how easy it is to review their KPIs within the
system, without having to spend time exporting
data to Excel to create separate reports.
“The dashboard style screen presents key
information in easy-to-read charts, showing
how many customers are awaiting quotes or
appointments.
Every sales lead is allocated a checklist and the
system applies a traffic light system so users
can quickly see the progress of each item on the
list. All charts can be created within AdminBase,
with no need to export the data to Excel. This
information can also be displayed back in the
office and refreshed every few minutes so that
all members of the team can see the very latest
picture at any point in the day.”
Customisable home screen
“Sticking with the theme of making life as easy
as possible, the AdminBase Home screen also
presents key data that can be read at a glance.
“We appreciate that no system is a one size
fits all solution, so installation companies can
customise this screen to give them an overview
of the aspects of the business that are relevant
to them.
Continued on page 28
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Cover story
Continued from page 26
“Users can choose between various styles of
charts to display the information they want to see
and can use the home screen to quickly compare
weekly, monthly, or yearly stats on sales or
installations.
“Having access to this kind of information
so quickly and easily 24/7, and in real time,
makes a huge difference to the ease with which
installation companies can operate.”
“Installers that have
started using this
function, don’t know
how they managed
without it”
My AdminBase Diary
“My AdminBase Diary was introduced to
AdminBase as a direct result of customer
feedback. Installers told us they wanted a
simplified way of passing relevant appointment
details from AdminBase to on site personnel, and
vice versa, so we gave our developers the brief
and they came up with the My AdminBase Diary
app.
“Members of the team can attach PDFs, pictures,
videos, voice recordings, spreadsheets and any
other useful information to each lead or record so
that everyone with access to the system can see
the very latest information on any job at any time.
Installers that have started using this function,
don’t know how they managed without it.”
NEW – Barcode scanning
As well as these existing features, installation
companies visiting the FIT Show will also be
privy to some new developments to the system,
as Rhonda explains: “We are launching a
new barcode scanning facility for AdminBase
subscribers. Barcode scanning is clearly a much
faster way of booking items into a factory or
warehouse as they come off the delivery lorry.
Similarly, items can be scanned out of the
storeroom to mark them as dispatched, whether
that’s onto an installer’s van or in the case of
Above: The My AdminBase Diary function was introduced as
a direct result of customer feedback.
supply only, onto a delivery vehicle or handed
over to a customer directly.
“Barcode scanning reduces the amount of time
needed to input data, which further improves
efficiencies.”
NEW – Electronic signatures
“We’ll also be launching another new element
to our core AdminBase system, which is a
facility that allows customers to sign a quotation
electronically on a document received by email.
“Gathering electronic signatures was already
gaining momentum in the business world, but as
with many things, the pandemic accelerated its
use. It’s now recognised to be the more secure
method of collecting customer signatures and is
the definition of convenient due to its immediacy.
We’ll be explaining more about how new and
existing customers can have access to this
facility within AdminBase at the show.”
Subscribe at FIT for one month free
“We’re looking forward to demonstrating
AdminBase in its entirety at the FIT Show and are
now taking bookings for live demo appointments.
“Ad hoc visitors are welcome to stop by
too, but as we’re sure our demos will prove
popular, we recommend booking a slot to avoid
disappointment.
“Our software has
been tried, tested, and
trusted by installers of
all sizes”
“Visitors can also enjoy a cup of real coffee on
our stand while they view videos of the system’s
features and benefits. We’ll be handing out a few
freebie items on the stand, and for any new users
that want to sign up at the show, we’re offering
one month’s subscription free.”
Proven success
Rhonda concluded: “If there’s one thing you look
at changing about your business this year, make
it the addition of the right installer management
system.
“With so many years of listening to installers
and implementing their feedback, on top of our
own direct experience in an installation business,
and the fact we are continually working on
new solutions ourselves, there is no match for
AdminBase when it comes to ease of use, depth
of features, and proven success.
“New users can be reassured by the fact our
software has been tried, tested, and trusted
by installers of all sizes, as well as supply only
operations, up and down the country.
“We have streamlined all the time-consuming
admin that everyone hates, while giving
installation businesses more useful information
at their fingertips to help them run their operation
day to day.
“These are just some of the features of the
AdminBase installer management system, but
there’s lots more to see at FIT. Our knowledgeable
team look forward to welcoming visitors onto
stand D31 at the show.”
Contact AdminBase/AB Initio Software:
01283 551005
www.abinitiosoftware.co.uk/
@Ad_minBase
28 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

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Project focus: Ventilation
ACHIEVING THE PERFECT BALANCE
AW Louvers produced over 200 Tunal Sus acoustic ventilators for use in the Vantage
student accommodation in Nottingham. Managing Director Wayne Irvine explains how this
was key to achieving the perfect mix of ventilation and noise management...
The Vantage is the latest high-end student
accommodation to open its doors in
Nottingham, re-imagining the halls of
residence concept to deliver a landmark scheme
with exceptional facilities right in the city centre.
Wayne Irvine, Managing
Director of AW Louvers
Every aspect of the £31.7 million, 485-bed
project has been designed with student comfort
and needs at its heart, from high speed Wi-Fi
to bike storage, a cinema room, gym and roof
terrace.
Its signature Sky Lounge has panoramic views
over Nottingham Castle thanks to double height
floor-to-ceiling windows in what is now one of the
city’s tallest buildings.
It’s a luxurious, high specification purpose-built
student accommodation (PBSA) scheme offering
a choice of apartments and studios across
eight room types, all arranged within a building
of mixed heights of up to 12 storeys. Both the
University of Nottingham and Nottingham Trent
University are close by.
Providing accommodation that cares for students
physically and psychologically was key for
developer Future Generation, which partnered
with Samsung to provide digital appliances, TVs
and air conditioning for every room. In addition,
anti-bacterial filters are installed throughout.
With such attention to detail to student well-being
and building ventilation, it was imperative that all
bedrooms performed to the same high standard,
providing tenants with the perfect balance of
fresh air and comfort levels.
However, The Vantage’s location on a busy
thoroughfare – the aptly named Traffic Street –
meant that ventilation requirements had to be
considered in tandem with minimising external
noise penetrating rooms via air vents.
“It is very important that
specifiers, fabricators,
and installers
understand what they
are buying, what they
are trying to achieve
and how they are going
to achieve it”
Balancing act
Through main design and build contractor
McAleer & Rushe, and facade sub-contractor
Eire Facades UK, AW Louvers & Ventilation
was awarded the contract to supply its Tunal
Sus acoustic ventilators to meet the exacting
demands of the specification, as Wayne Irvine,
Managing Director of AW Louvers, explained:
“The site is situated on a very busy main road,
hence the need for high end acoustic attenuation
ventilators on elevations facing the street.
“We supplied more than 200 Tunal Sus 250/10
acoustic ventilators to provide 51DNEW in the
open position in agreed phased quantities to
support the build programme. The vents are
designed to keep outside noise to an absolute
minimum while providing optimum air flow for a
healthy environment,” said Wayne.
Achieving the perfect mix of ventilation and
noise management is a balancing act. Too
much air flow through a vent and acoustic
performance drops.
Conversely, too little air flow but over-specified
acoustic performance can lead to stuffy,
unhealthy rooms and the risk of the building
developing defects related to moisture retention.
AW Louvers offers a highly specialised service,
partnering with architects, specifiers, main and
specialist contractors at project design stage to
assist with planning and managing installations
effectively.
This allows the optimum air flow/acoustic
requirements and glass/curtain walling
interfaces to be agreed early in the process.
“It is very important that specifiers, fabricators,
and installers understand what they are buying,
what they are trying to achieve and how they
are going to achieve it interface-wise with their
products,” said Wayne.
Continued on page 32
30 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

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Project focus: Ventilation
Continued from page 30
“If you don’t get the right ventilation strategy
early on, you’ll have a problem with cost – there
is a big difference between an acoustic trickle
slot vent and an over frame vent, which provides
more air and higher DNEW sound reduction. It’s
all about getting the right product for the right
application.
AW Louvers produced more than 200 Tunal Sus acoustic
ventilators for use at the Vantage student accommodation
“It’s also incredibly important that the ventilation
specification reflects the sound reduction in the
open, not closed, position because you only get
ventilation in the open position. Performance
levels in the closed position are academic and
should not be accepted,” he added.
Technical considerations
AW Louvers’ Tunal Sus acoustic ventilators
were glazed-in to the tilt-and-turn windows and
interfaced with the curtain walling.
Different thermal insulation locations within
both were used to maintain the thermal line and
required U-value. Rod controls were installed for
students to open and close the vents as required.
The 250/10 system normally provides ventilation
of 16,000Ea per linear metre but the size of the
student rooms necessitated this being reduced to
2,500Ea by inserting blocks in the vents to ensure
accommodation was not over ventilated.
The Tunal Sus system is a flagship, bespoke
option from AW Louvers and comfortably met all
technical requirements of The Vantage project,
including the critical need for the vents to
interface with double glazed units of different
thicknesses, in this case both 37mm and 43mm.
It is also a perfect choice for at-height
applications, with proven weatherability and
performance in positive/negative gusting wind
conditions up to 12 storeys.
In addition, project architect AXIS Architecture
required the units to match perfectly with the
building’s aluminium windows, requiring AW
Louvers to supply the system in a D2525 Class 2
Akzo Nobel powder Steel Bronze Y221F colour and
still meet tight delivery schedules.
“It a very nice project in a prime location. The
“The building looks
great, AW Louvers
delivered a good
service, it was a good
project”
bronze coloured windows really stand out and our
acoustic vents match perfectly and deliver the
specified air flow,” said Wayne.
“The primary objective of a trickle ventilator is
to provide background ventilation. An acoustic
trickle ventilator needs to provide background
ventilation and acoustic performance, so always
consider acoustic performance in the open
position.”
Quick delivery
AW Louvers worked closely with Eire Facades,
extracting technical information from drawings
to design the Tunal Sus system and ensure all
interfaces performed correctly.
Throughout the project Wayne maintained
constant dialogue with Eire Facades, having all
the 200 or so colour-matched units ready for
delivery within four weeks.
A spokesman for Eire Facades said: “The Tunal
Sus 250/10 units were straightforward and easy
to fit and AW Louvers provided us with really good
service and on-site support.
“The company had a good knowledge of the
system we were installing, a good technical
background and the product quality is there.
“The AW Louvers technical rep came to site and
demonstrated how the acoustic ventilators should
be installed, answered any queries promptly and
turned the order around pretty fast; the powder
coat matching can often take 4-6 weeks alone
for some suppliers so to have the whole order
available for delivery within four weeks was great.
“The building looks great, AW Louvers delivered a
good service, it was a good project.”
The Vantage was developed with funding provided
by Maslow Capital. It described the project as a
‘fantastic example’ of PBSA design delivered by a
‘highly credible’ team.
Contact AW Louvers:
01684 274608
https://awlouvers.co.uk/
@AWLouvers
32 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

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Green credentials
"SUSTAINABILITY MUST BE THE
FOCUS IN THE YEARS TO COME"
By Ben Brocklesby, Director at Origin.
In March, Origin launched the Homebuilder’s
Insight Report, a whitepaper designed
specifically to help those involved in the
housebuilding process. The report offers
those within the sector clear areas of focus,
including how to adapt in order to survive the
ever-changing market and how to keep up with
consumer demands. To do this, we compiled the
insights of five of the construction industry’s
leading experts to showcase the challenges and
opportunities facing the future of housebuilding.
Our very own COO, Victoria Brocklesby, authored
one of the expert articles, explaining how vital
sustainability is to the future of the sector. In it, she
explores that whilst sustainability has been on the
agenda for years, it has never been a high enough
priority for any significant changes to be made.
Any progress that was being made may have stalled
as a result of the events of the last few years. Brexit,
the global pandemic, and a war have all had a part
to play in the economic uncertainty being felt around
the world, as well as the ongoing price increases
and supply shortages. Despite these challenges,
sustainability cannot be ignored. Customer priorities
are evolving rapidly, with sustainability now playing
a huge role in the buying process. As a result,
housebuilders and their suppliers must make
changes, or risk being left behind.
This isn’t just the case for consumers either.
Commercial organisations are already making
drastic changes as part of their CSR programmes,
including with the offices they rent and the
suppliers they work with.
With updated building standards coming into
force in the coming months, the importance of
factoring in ‘green’ credentials will only rise. This
will start with the Part L changes coming in June,
before legislation requires all new homes to be
carbon neutral ready by 2025.
Above: Ben Brocklesby, Director at Origin
“Homeowners are no
longer making choices
on a product-vsproduct
basis”
Knowing where to start is the key. Materials
are the most tangible part of housebuilding,
making them a great starting point. Our
Partners choose us because they know we use
high-grade aluminium for our products. It has
high-performance qualities, as well as a minute
impact on the environment, especially compared
to uPVC and timber alternatives.
It’s not just about whether a product is recyclable
at the end of its life though, but the entire
manufacturing process. We do more than just
consider our products’ recyclability. We also
recycle the scrap metal we use throughout the
manufacturing process, helping other industries
to reduce their carbon footprint, while diverting
our waste from landfill. Aluminium is extremely
light compared to other materials, meaning
emissions are kept to a minimum.
Alongside materials, the entire supply chain
should be considered. Our Partners are in a
unique position where they can suggest their
preferred systems to customers, whether that’s
a homeowner or a developer. They are therefore
able to reach their sustainability goals. Materials
are a good start, but looking under the surface,
real sustainability initiatives need to be the focus.
Homeowners are no longer making choices on
a product-vs-product basis. They are instead
looking more broadly, considering suppliers’
environmental credentials, culture, and ethos.
We have strict processes in place at Origin,
ensuring we are as environmentally friendly
as possible. The rigorous tender process we
use assesses the sustainability and ethical
credentials of new suppliers, giving us the
evidence we need to choose the right one. This
process includes considering how they are
reducing energy consumption, resource intensity,
and waste management strategies. As a result,
we know that they are preventing pollution and
improving waste minimisation, reuse, recovery,
and recycling wherever possible.
We also worked hard to achieve the ISO14001
environmental management accreditation,
demonstrating our commitment to doing the right
thing.
Responsibility starts with how and where we
source components and extends to where they
end up. This is the case for everyone in our
industry, including installers.
This is just the beginning. The construction
industry is far from fully sustainable but
making changes can’t be delayed any further.
Sustainability must be the focus in the years to
come, so there has never been a better time to
get started, before you’re left behind.
Download the full Homebuilder’s Insight Report
at https://origin-global.com/documents/
homebuilders-insight-report.pdf
Contact Origin:
0808 168 5816
www.origin-global.com
@Originbifolds
34 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

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Updates
DON'T CHOOSE THE WRONG WINDOW VENTILATORS
The wrong choice of window ventilators could leave tenants unprotected from ‘distressing
external noise’, AW Louvers’ Wayne Irvine has warned, as window fabricators, installers and
building owners look to ensure their products comply with the revised Part F of the Building
Regulations from June 15.
The majority of windows going into homes from mid-June will need to provide background ventilation
to comply with the revisions to Part F of the Building Regulations, but Wayne says many solutions do
little to mitigate poor acoustics, and while the Building Regulations have yet to include a requirement to
resist the passage of external noise, the effects of noise pollution on human health are becoming more
understood, especially in built-up areas. With this in mind, AW Louvers’ acoustic trickle ventilators
(pictured) are said to provide market leading performance when it comes to sound reduction, while meeting the required air flow. www.awlouvers.co.uk/
REHAU INVESTS IN WINDOW.ID TECHNOLOGY
For further windows updates visit www.total-installer.co.uk
With sustainability growing in prominence among consumers, REHAU is investing in technology to
show fabricators, installers and consumers the material history of their windows.
Russell Hand, Head of Technical and Product Management at REHAU Windows, is heading the technology’s
launch, which will allow the entire windows supply chain to retrieve information about the window including
its constituent parts and recyclability.
“It is with the need for green priorities in mind that we have launched the Window.ID solution, which through
use of an RFID tag fitted to the window will assist the traceability of polymer and other components used in
our frames. This creates greater transparency of information for the fabricator and installer, which can then be
passed onto eco-conscious homeowners.” www.rehau.com/uk-en
EPWIN HEADS UP G22 AWARDS
Epwin Windows Systems has announced that it is the main event sponsor of the G22 Awards.
Managing Director of Epwin Window Systems, Clare Bailey, formerly O’Hara (pictured), said: “The
G-Awards recognise and celebrate excellence in our industry and are a great way to reward the
commitment and continued innovation that this sector delivers. We are delighted to be a main event
sponsor and help support such a prestigious event.”
The G-Awards ceremony will be held at the London Hilton Hotel on Park Lane in London on Friday 25h
November, 2022.
Speaking on Epwin Window Systems’ sponsorship, Tony Higgin, G-Awards event organiser said: “I am delighted to welcome back Epwin Window
Systems as a main event sponsor after a short absence brought about by the Covid pandemic.” www.epwinwindowsystems.co.uk
STORMING AHEAD OF THE COMPETITION
JELD-WEN has launched Stormsure EXPRESS, a collection of coloured timber windows, with delivery from 10-days.
Available in six of JELD-WEN’s most popular colours, and with a choice of black, polished chrome or satin
chrome hardware, Stormsure EXPRESS offers a total of 36 design options in a range of sizes and configurations.
With a factory-fitted multi-locking system and 24mm double glazing included as standard, the engineered
softwood range also benefits from up to 10-year paint, 10-year hardware and 10-year glass guarantees.
Tony Pell, Product Manager at JELD-WEN, said: “Stormsure casement timber windows are the most popular
in our range, providing customers with the ultimate solution and choice when upgrading the appearance of a
property. Our new, reliable EXPRESS service has enabled us to surpass competitors with an industry-beating lead
time, without compromising on quality or design. www.jeld-wen.co.uk/timber-windows/stormsureexpress
36 T I MAY 2022
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

Advertorial: Eurocell
ALL-NEW, BESPOKE CONTEMPORARY
CONSERVATORIES AND ORANGERIES
Eurocell’s Sean Bunyan outlines how the company’s innovative approach to contemporary
conservatory design can offer business growth and increased sales opportunities for installers.
When it comes to conservatories,
homeowners are looking for more sleek
and modern designs to complement
their homes, and installers are under pressure to
meet this emerging market demand.
What’s more, these new features have been
designed to make it easier and quicker for the
installer to fit.
As performance improvements around conservatory
useability continue to drive market uptake and
customer satisfaction, there are also consumer
preferences in terms of structural design elegance
and visual appeal.
Responding to increased consumer demand for 21st
century conservatory designs that include greater
use of glass, reduced brickwork, superior thermal
insulation, and a contemporary build aesthetic
for shape and colour, Eurocell has added a raft of
new features that improve liveability and reflect
changing homeowner tastes, which will create
business growth opportunities for installers.
Conservatories and orangeries have, for
generations, been popular additions to living
spaces, providing homeowners with alternative
spaces in which to unwind, socialise, and work.
While there remains a place for traditionally styled
conservatories and orangeries, it is clear that
homeowners considering whether to invest in new
and additional home spaces, want designs that
reflect modern-looking styles, are highly functional,
and use the very latest technologies.
As a result, and to support installers looking to
build further business opportunities, Eurocell has
extended its range of market-leading conservatory
and orangery solutions with the creation of new
conservatory designs and features to create
highly desirable extended living spaces or, help to
modernise existing and traditional conservatory
structures.
All-new to meet today’s market trends
The latest conservatory designs bring together a
combination of Eurocell’s exclusive pilaster and
slimline roof systems, with a modern highline gutter
solution, to enable the creation of desirable living
spaces that connect homes with their exterior
surroundings.
New Highline Gutter
In line with installer feedback, this contemporary
highline gutter is designed to make installation
easier by allowing more room for installers to fix
it to the conservatory. Available in either White
or Anthracite Grey, the bottom of the gutter is
dropped when compared to traditional highline
gutter designs for better aesthetics over full height
brickwork and pilasters.
Requiring minimal maintenance and designed for
ease of fabrication and fast installation, the sleek
and attractively designed options ensure the swift
and cost-effective completion of projects. They also
offer peace of mind with a 10-year guarantee and
provide all year-round comfort through superior
thermal performance.
New Pilaster
The new features include innovatively designed
pilaster solutions providing strength, durability,
high insulation performance, and varied decorative
options. Using corner posts with reinforcement, the
pilasters provide a robust construction solution.
They are also the foundation for stunning cladding
options.
For homeowners seeking an internal plastered
finish, the new pilaster options provide the ideal
backdrop to help deliver interior spaces that can
include striking lighting effects and the increased
specification of home automation and technology.
Internal Pelmet
The intelligently designed continuous box-section
around the roof avoids the needs for plastering and
simply allows the trims and cladding to be fitted
to the aluminium fascia mounted on brackets.
As well as avoiding installers having to factor in
specialist trades to carry out plastering, this design
significantly reduces the amount of time needed to
complete the project.
New Slimline Roof
The contemporary visual impact of the new
Eurocell conservatory options is reinforced with the
addition of a slimline roof system solution. With
a thinner ridge system and reduced sightlines on
conservatories, the slimline roof system enhances
the feel of light and space.
Eurocell’s re-imagined conservatory options
are suitable for both new structures or as a
cost-effective method to modernise existing and
traditional conservatories. Easy to install, they
can quickly transform favourite internal spaces,
enhance the connected experience of indoor and
outdoor living, and delight homeowners.
Contact Eurocell:
0800 988 3049
www.eurocell.co.uk
@eurocellplc
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
MAY 2022 T I 37

Product supply
OPENING DOORS FOR INSTALLERS
Turrou Landesmann, Trading Manager from online builders’ material supplier Door
Superstore, part of the CMO Group, discusses how suppliers can make life a little easier for
installers by investing in their e-commerce service.
At Door Superstore, we don’t fit the mould of
a ‘traditional’ builders’ merchant and the
fact that we operate completely online has
meant that we have been able to fine-tune our
offering to quickly respond to the changing needs
of our customers.
As we emerge from a period of unprecedented
restrictions and face yet further uncertainty in the
wake of other global events, we are continuing to
invest in our product ranges, technical knowledge
and customer service with the aim of debunking
one major misconception – that although
convenient, online trading is too impersonal.
Now more than ever, professional contractors and
installers should be able to enjoy the same level
of bespoke service and support online as they
would face-to-face in store. We also believe that
communication and collaboration is what keeps
the links in the supply chain strong, and helps our
customers satisfy their own customers’ needs.
So, what are the advantages of sourcing doors for
your next project online?
More choice
It can be hard to keep up to date with the latest
trends in interior design and decoration but as
customers become more technologically-savvy,
looking for inspiration online and on social media
is becoming the norm. Tradespeople relying on
a traditional hard copy brochure to seal a deal
can find the information they are presenting their
customers to be out of date or a little out of touch,
particularly if the sales literature only features
doors from one specific manufacturer.
Choosing an online supplier means that both
installers and their customers can see a wider
range of internal and external doors from the
leading brands, all in one place.
More importantly, customers can see the
availability of each of the products in terms of
delivery, with many of our doors available with
next day delivery. All of the necessary technical
information and design features are displayed
in a simple format and can be easily ‘screen
shared’ if virtual appointments are necessary or
preferred.
To enhance the customer journey even more,
we’ve recently added a new ‘Door Visualiser’ tool
to our website so that different door styles from
manufacturer JBKind can be viewed in different
room sets. The use of such interactive features,
alongside a library of helpful and regularly
updated technical guides, can help your customer
get a real feel for the type of doors available so
they can make a more informed choice.
Competitive costs
Without the same overheads as traditional
merchants, virtual stores can be much more
responsive to customer demands and are regularly
able to offer special offers, discounts and deals. All
materials come direct from the suppliers too so the
best prices can always be guaranteed.
Problem solving
When time is money, there are huge savings to
be made in terms of the speed and convenience
that online ordering can offer. But the real value is
not just in how easily an order can be placed, but
how well that order is fulfilled.
Contractors and installers need to know the
status of their order at all times and have
someone easily on hand to deal with any issues.
Rather than being at arm’s length, the team at
Door Superstore take a more hands-on approach
by providing regular email updates, and being
easy to reach on the telephone. This means
any issues are flagged as early as possible and
solutions immediately identified.
Expert advice
Another common view about online merchants is
that even if the customer service is as personable
as it can be in a traditional store, the technical
knowledge and expertise won’t be. This is a
misconception that CMO has challenged across
all of its specialist superstores by not only
investing in the technical resources available
on each of its dedicated websites, but also in
ensuring that the customer advisory team are up
to date with all the latest product innovations,
design trends and technical requirements.
So, if you are looking for advice on installing fire
doors and fire-rated hardware, need guidance on
choosing thermally-efficient products or want to get
a better understanding on the best security options
to pass on to your customer, expert help is at hand.
Virtual store, tangible benefits
Door Superstore may not have a base made from
traditional bricks and mortar but our foundations
are just as strong, built as they are on our core
ethos of offering the best possible customer
service, whether the order is for a small domestic
job or a large commercial build. That’s why
everything, from our extensive product range to
technical information, installation guides and
special offers, can be accessed via a mobile,
laptop or tablet, which in today’s world are
essential tools of the trade.
Contact Door Superstore:
01752 422 501
www.doorsuperstore.co.uk/
@Door_Superstore
38 T I MAY 2022
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

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Door hardware
For most end users, a vertical cylinder is
the expected and most natural installation;
whether they are opening the front door
to their property or their double doors onto the
garden.
But different designs of door, different property
layouts and personal preference all have an
influence on whether a vertical or horizontal 3*
cylinder is the most appropriate choice.
Personal preference
Personal preference is usually the key driver for
the choice between a vertical and a horizontal
cylinder, but it’s important to understand
the needs of the end user to ensure that the
installation is aligned to the requirements.
HORIZONTAL VS VERTICAL
Julian Roberts, Technical Services Director at UAP, discusses the vertical and horizontal
models in the UAP Fullex Kinetica+ K4 range and provides top tips on selecting the most
appropriate model.
This includes a consideration of the installation
environment, along with the position of the
cylinder in the door.
Sometimes, where a vertical cylinder might be the
obvious choice, a horizontal cylinder can provide
a solution to a spatial issue, for example, or there
may be aesthetic factors to consider.
In many ways, whether a vertical or horizontal
cylinder is chosen is immaterial, because both
options are usually equally simple to install and
use. Both can be keyed alike, to enable the end
user to operate more than one lock with a single
key if, for example, they have a pair of double
doors, or they want to use the same key to access
their home at both the front and the rear.
Security Perceptions
The design of horizontal cylinders means that
they are often perceived to offer more robust
levels of security, so this may be a consideration
for properties where the residents feel vulnerable
or locations where there is a greater risk of break
ins.
In reality, if they are Secured by Design
Left: Julian Roberts; Above and below: The UAP Fullex Kinetica+ K4 horizontal cylinder
“In many ways, whether a vertical or horizontal
cylinder is chosen is immaterial, because both
options are usually equally simple to install and use”
accredited, BSI 3* Kitemarked, and Sold Secure
Diamond Standard approved, both vertical and
horizontal cylinders will provide a robust level
of security that makes it extremely difficult for
criminals to break.
Nonetheless, perceptions can carry substantial
value, both for residents and insurance
companies.
For developers constructing retirement villages
and assisted living projects, offering assurances
of the number of different key combinations
provided by the cylinder installed is another
marketing message to add into the mix.
The UAP Fullex range of Kinetica+ K4 3*
cylinders highlights the key difference between
Continued on page 42
40 T I MAY 2022
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

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Door hardware
Continued from page 40
vertical and horizontal models.
Both models are BSI Kitemarked and Secured
by Design accredited and Sold Secure Diamond
Standard approved, and they have many of
the same security features including UAP’s
innovative anti-pick, anti-bump and anti-drill
systems. Vertical Kinetica+ K4 cylinders provide
more than 200,000 different key combinations
thanks to six vertical pins within the cylinder.
In the horizontal model, these are replaced with
six dimple pins and five laser track side pins,
creating the potential for 13 million differs, and
making the lock even more difficult to pick.
As an additional security measure, the UAP
Fullex Kinetica+ K4 horizontal cylinder has been
designed to allow only single-orientation key
insertion.
This has enabled the in-house UAP design team
to create a smaller keyway for the horizontal
model, making it even harder to attack the
cylinder.
By working closely with locksmiths to understand
the latest techniques, the UAP design team
approaches product development with a problem
solving focus that considers new ways to
overcome attempts to break in.
Meanwhile, an emphasis on the end-user
means that the design considers ease of use
Images show the
K4 Vertical cylinder
and convenience too; in this case, leading to the
provision of an indentation on the key to indicate
the correct key position for the end user, making it
easier for them to open the door first time, every
time.
Just like the vertical model, the Kinetica+
K4 horizontal cylinder is supplied with three
UAP Fullex Bio keys, which have antibacterial
and antiviral properties. The Bio keys have
been tested to ISO 22196:2011 standards and
shown to reduce Staphylococcus aureus and
Escherichia col. They have also been tested to
ISO 21702:2019 standards and shown to reduce
SARS-COV-2 (COVID-19).
The Bio keys’ unrestricted keyway makes it
easier to have duplicate keys cut using the
UAP Fullex Kinetica key blank, making both the
vertical and horizontal models suitable for both
domestic use and small mastersuite installations
for commercial projects or multi-occupancy
environments.
Functionality first
Ultimately, all cylinders – vertical or horizontal –
should be easy to install, smooth to operate and
capable of providing robust security performance
throughout their service life.
For those unsure whether to opt for a vertical or
horizontal cylinder, the specification choice begins
by selecting a brand you can trust.
Contact UAP:
0161 796 7268
https://uapcorporate.com/
@UAP_Limited
42 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

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Updates
Independent hardware distributor Carl F Groupco has just launched its latest product catalogue.
Marketing Manager Clare White said: “This is our first major printed hardware publication since the pandemic began. It’s
part of a huge investment in marketing during 2021 and 2022 and will help to take our brand presence to the next level.”
The catalogue features the most up to date hardware innovations from Carl F Groupco’s manufacturer partners
including, Cotswold, FUHR, Glazpart, Greenwood, Hoppe, Kenrick, MACO, Roto, RW Simon, Siegenia, Strand and
Yale. Clare commented: “Our catalogue is a comprehensive reference source for all the stocked products that Carl F
Groupco offers.”
The catalogue is the latest in a series of strategic marketing investments for Carl F Groupco. www.carlfgroupco.co.uk
A SMARTER CHOICE OF HARDWARE
For further doors updates visit www.total-installer.co.uk
NEW CATALOGUE LAUNCH FOR CARL F GROUCO
Yale has announced the launch of SensCheck, its new integrated smart window and door lock
sensors.
The new smart addition to the company’s hardware portfolio means that installers can now offer
homeowners the option of being able to check the status of their doors and windows on their smart
devices and phones. The Yale SensCheck Door and Window Sensor range is currently compatible
with Yale’s Lockmaster door locks and several of its largest-selling window lock ranges, including
the Rapide and Yale Shootbolt systems. Soon to follow from Yale’s range of smart hardware are its
AutoEngage auto-firing door locks for composite doors, patio locks, bi-fold door locks and Tilt and
Turn window hardware. www.yalehome.co.uk/sync-smart-home-window-and-door-sensors
COMPLYING WITH DOC L
With the new building regulations coming into force in June this year, Endurance Doors has confirmed
that its engineered timber door platform complies with the new legislation, assuring continued strong
growth through its Installer Partner network.
The engineered timber door leaf is a carbon sink, sourced from renewable forests within Europe and that the
slab and frame are recyclable at the end of their useful life.
Stephen Nadin (pictured), Managing Director of Endurance Doors, commented: “The new changes to Approved
Document L building regulations do not affect Endurance Doors as we are categorised as a timber door manufacturer. Yet at the same time we have a product
development programme in place that is designed to meet the needs of any future legislation and further reduce our impact on the environment, thanks to
our strong partnership with Metsa Wood and Rehau, among other business partners.” www.endurancedoors.co.uk/
A 'DISTINCT' NEW BROCHURE FOLLOWING REBRAND
UK composite door supplier Distinction Doors has launched a brand-new product brochure.
It is the first marketing tool to be released following the company’s rebrand, announced recently. Echoing the
ethos of the new brand identity, the brochure acknowledges how the business has solidified its position as a
premium composite door supplier.
Bethaney Larkman, marketing manager for Distinction Doors, explained: “It’s a brave new design that’s very
different from our familiar product directory brochure. The content is radically different, and we have focussed
on our USPs to target strongly against the competition.
“Factors such as design and packaging are vital elements in the buying psychology of premium products so
it’s essential that we arm our fabrication customers and their customers with the right tools.”
www.distinctiondoors.co.uk
44 T I MAY 2022
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

www.firmanglass.com
Fire Rated Sealed Units
Firman offer a wide range of fire
resistant glass options with varying
levels of protection as required by
your project. Contact our sales
office for further information.
• Attestation 1 Certified
• Rated 30/0 to 60/60
• Certifire compliance
• Impact resistance
• Sound insulation
• Thermal insulation
• Integrity only – in stock
• Internal / External use
• Fire Doors
• Partitions
01708 374534 sales@firmanglass.com www.firmanglass.com

Mental health
ACCESS TO SUPPORT
Money raised by Band of Builders’ Big Brew event has been used to fund a free counselling
service for tradespeople in crisis. Peter Cape tells Total Installer why the service is so
important and how tradespeople can spot the signs if a workmate is struggling.
Band of Builders was founded in 2016 and
is a registered charity that completes
practical projects to help members of the
UK construction industry who are battling illness
or injury.
Band of Builders
was formed in 2016
When lockdown happened and we couldn’t fulfil
projects, we looked at other avenues that we
could use to help and support the construction
industry, and the mental health crisis was top of
the list.
The statistics are sobering. The suicide rate of UK
construction workers is estimated to be as high
as two people every day – this means that it is
nearly three times as likely that tradespeople will
die by suicide than their counterparts in other
industries.
When you look at the issue in a wider context, you
realise that in the UK alone, more than 400,000
working days were lost to mental health issues in
2018, which was 55% of all days lost.
The bottom line is that mental health issues cost
Nearly 200 Big Brew events took place last
year to raise money for the service
the UK construction industry approximately
£37 billion every year.
There’s no doubt about it: we are in the midst of a
mental health crisis.
And that’s what prompted us to start the Big
Brew: a campaign that not only raises awareness
of the issue but also encourages the construction
industry to turn the tide on this by giving
tradespeople the opportunity to come together
and talk about their mental health over a cuppa.
Our first annual Big Brew – which was sponsored
by Resideo – took place last October. In total,
there were nearly 200 events up and down the
country.
They were hosted by merchants and businesses
including Jewson, Talasey, Lords, DEWALT,
Graham’s, Plumb Centre, Wolseley and many
others.
We’ve already heard lots of brilliant and heartwarming
stories about tradespeople reaching out
to one another and saying that they are struggling
with their mental health.
Wellbeing STATS
As we gear up for this year’s Big Brew event,
one of the best ways we can suggest to help
tradespeople spot any of the tell-tale signs that
someone may be in crisis is to remember the
wellbeing STATS.
Continued on page 48
46 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

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Mental health
Continued from page 46
The counselling service is free for
tradespeople and their families
They are:
S – Support each other
T – Talk about it
A – Always ask twice
T – Take it seriously
S – Stop the cycle
Keeping this simple acronym front of mind might
just be the thing that prompts a tradesperson
to take that extra moment to really ask a fellow
workmate, someone on site or someone at a
merchant’s how they are doing.
Signposting help
If someone encounters a tradesperson (or a
tradesperson’s immediate family member) they
believe is experiencing anxiety, depression,
loneliness, relationship issues, self-harm,
suicidal thoughts or any other trauma, they
are encouraged to recommend taking that allimportant
first step and visiting the Apply for Help
section of www.bandofbuilders.org.
There’s a dedicated Wellbeing Support page,
where there is more information about the
counselling service.
Tradespeople can self-refer and receive
confidential counselling in person (dependent
on location), by phone or online via a video call
service such as Microsoft Teams or Zoom. And if
someone is experiencing a mental health crisis,
there are also details of how to get immediate help.
Just so we’re absolutely clear, this is a FREE
service for tradespeople and their immediate
families – and all this has been made possible as
a result of the kind and generous donations from
our first ever Big Brew, which have meant we
have been able to fund this counselling service
for two years.
In addition to this, we have been able to fund
150 mental health awareness courses, designed
primarily for builders’ merchant staff across the
UK, as they are often the first line of support for
tradespeople.
The final and most important point that I always
make is that we’d much rather support lots of
people who are in crisis, than hear of even just
one family who have been left bereaved because
a tradesperson has succumbed to suicidal
thoughts and taken their own life.
Contact Band of Builders:
0300 015 4808
www.bandofbuilders.org
@bandofbuilders
48 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

TO EXHIBIT
MAJOR
PRODUCT
DEVELOPMENT
AT FIT SHOW
2022
Join us at the
Stand M60
Why not visit us at this year’s FIT Show
to see a sneak preview of our recently
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Installer Insights
A recent completed project
by Ryan and his team
'FOCUS ON PROFITABILITY'
Ryan Schofield, Managing Director of Thames Valley Window Company, and joint owner
of Business Pilot, answers our questions this month, and explains how having a proper
oversight of your business can help prevent small problems becoming costly errors.
Total Installer (TI): What was your path into
the sector?
Ryan Schofield (RS): While it’s a family
business, my dad said that I should get a career
elsewhere. But, after a successful stint in IT and
recruitment sales, I found myself between jobs.
So, I went door-knocking for my dad, and got
a half-dozen leads a day which helped pay the
mortgage. That was 21 years ago, and I’ve never
managed to move on!
TI: If you had one piece of advice about
starting an installation business, what would
it be?
RS: I’ve never started a business myself, but I
know how easy it is for a small company to get
misled by a growing bank balance. When your
sales increase, so do your customer deposits. But
those deposits turn into manufacturing invoices
two or three months down the line.
If your sales are increasing quicker than your
Ryan Schofield, Managing Director of Thames Valley Window
Company, and joint owner of Business Pilot.
“If your sales are
increasing quicker than
your invoices, you can be
confused into thinking
that you are more
profitable than you are”
invoices, you can be confused into thinking that
you are more profitable than you are.
This is one reason why we set up Business Pilot,
because that gives you greater insight into the
company’s finances, and helps you manage cash
flow.
TI: Tell us about a recent project you are
proud of...
RS: Traditionally, we are a local business with
a reasonably small and affluent catchment
area where we would pick up mostly high-end
newbuild and domestic refurbishment projects.
However, the internet has changed all that, and
we are picking up more variety further afield.
One of our latest projects was to provide the
glazing for executive apartments above a
synagogue in Stanmore, London.
It was far more involved than a typical domestic
project because we had to work closely with
Continued on page 52
50 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

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Installer Insights
Continued from page 50
the other contractors on site, and had to be
more flexible on lead times while managing
manufacturer delays.
TI: What is the most difficult/challenging
project that you’ve worked on?
RS: A recent ‘difficult’ project involved an
inflexible builder who had installed floors at the
wrong level, which then threw our measurements
out. It was frustrating, because we had to stand
our ground with him, while fielding awkward
questions from the homeowner.
A recent ‘challenging’ – but ultimately rewarding
– project in Bath involved installing large sliding
doors alongside adjacent fixed panes of glass
during those big storms earlier in the year.
The size of the glass was 4m x 2m, which we had
to manoeuvre through a building site that was
also on a split level. Also, the contractor didn’t
want anything to do with it, so we had to find a
spider crane that would cope with the site – we
ended up having to move it three times before the
glass was installed.
The finished project looks fantastic.
TI: What’s the most frustrating thing about
your job?
RS: Managing the relationships throughout the
supply chain, and managing expectations. We
rely on suppliers to deliver the product, we deal
with builders and contractors on site, and we
constantly have to explain to the customers that
we are more expensive than other companies
because we deliver a higher value product.
Again, having a decent CRM system like
Business Pilot helps mitigate some of these
frustrations because you can keep all the relevant
documentation in one place, and keep a record of
all the conversations, which nips many difficult
conversations in the bud.
TI: And the most satisfying?
RS: I’ve seen the company grow, and I’m proud of the
fact that we provide a very large choice for customers.
Combined with the loyal happy team, I think this has
helped us achieve our excellent Trustpilot score.
The Thames Valley Window
Company showroom
“I think most people
are savvy enough to
realise that one bad
review doesn’t define a
company”
TI: How do you deal with difficult customers?
RS: As amicably as possible! You are not going to
get very far with them if you are always butting
heads.
It’s important to negotiate carefully because
we all have to make a profit at the end of the
day, and we don’t want that eroded by replacing
products unnecessarily, or spending too long on
site.
TI: What is your opinion of online reviews? Are
they a blessing or a curse for the installer?
RS: Both. They are a necessity in this day and
age, but you are always one wrong foot away from
a bad scathing review.
That said, I think most people are savvy enough
to realise that one bad review doesn’t define a
company.
I also think the occasional not-entirely-positive
review actually makes all of your positive reviews
more believable.
They are also the modern testimonial letter.
When I first started, we would have a folder
of letters from happy customers, and we view
the online reviews in a similar way: we would
approach happy customers and ask them to
leave us a good review.
“Price increases
are a problem”
TI: What’s the biggest issue currently affecting
you as an installer?
RS: In short, all of those external factors that are
impacting us while we are trying to manage a
very busy workload.
Price increases are a problem. Some of our
customers can take a very long time to make a
decision, and we’ve had to go back to try to rush
business through before the increases take effect.
Again, Business Pilot can help with that,
because we can pull reports on those
customers that are sitting at a particular point
in the process and speed things up, so we
don’t end up taking the hit ourselves.
Contact Thames Valley Window Company:
0800 181 698
www.tvwindows.com/
@TVWindows
52 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

www.britmet.co.uk | 01295 250998 | sales@britmet.co.uk
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Wall systems
WAKE HUP! TO THE FUTURE
Ultraframe’s new hup! building system will be on show at this year’s FIT Show at the NEC.
Total Installer speaks to Marketing Director Alex Hewitt, who tells us more about the system
that is described as a “better way to build home extensions and conservatories”...
Visitors to the Ultraframe stand R59
at this year’s FIT Show will be the
first to see the company’s new
hup! building system.
Put simply, hup! is the better way to build
home extensions and conservatories.
The system consists of a fast to build
and highly energy efficient wall solution
that can be used in conjunction with
any Ultraframe roof, allowing installers
and builders to create every possible
style of home extension, orangery, or
conservatory, quickly and easily.
Explaining more about the new hup! system, and
how it differs to traditional methods of building an
extension or conservatory, Ultraframe Marketing
Director Alex Hewitt said: “There are many
challenges facing installers today: brick and skills
shortages, more complex installations which
need more time on site, unpredictable weather,
complex consumer demands, post-COVID
demand, and of course, the changes to Building
Regulations.
“We have put huge amounts of research into
the hup! system to create a solution to these
problems – and more – and we think that
installers will be delighted with the result.”
hup! at a glance
• Five times more energy efficient than the
average UK home, hup! uses Building Regulation
compliant materials.
• Fewer trades needed for easy project
management – no brickies, just one conservatory
fitting team.
• Five times faster to build than traditional
methods, hup! enables installers to collect cash
quicker. The wall in particular is assembled
rapidly – 10 square metres of wall takes less
“The hup! system is
truly unlike anything
else on the market”
than 5 minutes to assemble!
• Manufactured off site, there is no cutting
needed on site, reducing waste and time.
• Ultimate design flexibility – choose your own
claddings and windows & doors, and design,
specify and price each project in easy-to-use
software.
• With rising material costs, the price of your
hup! specified in the software won’t fluctuate,
helping you quote with confidence.
• Engineered by Ultraframe using BBA approved
technology and manufactured in a BBA approved
factory, with hup! you can be assured of a
consistent high-quality finish.
•Comprehensive training means that fitting
teams are confident and competent.
A revolution in extension and conservatory
construction
Continuing, Alex said: “The hup! system is truly
Contact Ultraframe:
unlike anything else on the
market.
“hup! uses highly energy
efficient and BBA approved
Ultrapanels in place of
brick walls, and engineered
Ultraframe roofing systems
in place of timber and
slate roofs, making it five
times faster to build than
traditional methods.
“Available in any roof
shape on footprints with
90° corners, installers can
combine hup! walls and claddings with a choice
of five Ultraframe roofs to create a bespoke hup!
extension or conservatory.
“Arriving as a flat packed kit, there is far less
mess and disruption than with traditional
methods, meaning happy homeowners.
“Finally, the groundbreaking technology in
Ultrapanels means that a hup! build is on average
at least five times more energy efficient than the
average UK home, so hup! extensions are every
bit as warm and thermally efficient as the rest of
your home – if not warmer!”
Along with the hup! wall system, some of the roof
choices available are also brand new and will be
on display at the FIT Show.
Installers can choose from the new-to-market
Vista and Flat Roof, or well-known Ultraframe
favourites, the Glass Roof, Tiled Roof (Ultraroof),
or Hybrid Roof (Livinroof).
01200 443 311
www.ultraframe-conservatories.co.uk/
@Ultraframe1
54 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

Oh so
MODERN
Our 120,000 sq ft manufacturing site is home to our new, state-of-the-art,
fully-automated production line. A unique manufacturing process provides
a quick and efficient turn-around, whilst our new paint line enables your
customers to choose a bespoke colour from the widest RAL availability in
the market.
And with our Quality Control Team following the process from start to finish,
it’s Oh So much more than a factory.
There’s Oh So much more to discover, contact
sales@virtuoso-doors.co.uk or visit virtuoso-doors.co.uk/modern
Nationwide Coverage. Competitive Lead Times. Unlimited Colour Choice.

Article Rooflights
UP ON THE ROOF
Tracey Jackson, Business Development Manager at Howells Patent Glazing, explains the
importance of a professional and precise rooflight installation to ensure optimum product
performance and keep call-backs to a minimum.
Installing a rooflight requires
adequate access equipment with
fall-safe and edge protection.
By their very definition, rooflights
require the installer to work at
height, often a precarious operation.
Working at height remains the
biggest cause of fatalities and major
injuries (source: hse.gov.uk).
Planning is crucial for a safe and
accurate rooflight installation.
Access can be the biggest hurdle
and often requires thought and
planning early in the order process.
Depending on the size of the
rooflight, manual handling is
possible but, in some instances,
a more industrial solution, such as a
crane or hoisting apparatus, is required.
Again, this can be ascertained during the order
and design stages. Communication between all
parties is crucial for a safe and complete delivery
to site.
Competent & qualified
The fitting should be supervised and carried
out by competent installers who have the
skills, knowledge and experience to do the
job accurately. We work very closely with our
supply only customers, training them to better
understand and fit our products. We also include
written installation instructions with every
delivery. It’s simple but very effective.
In recent years, we have invested in bespoke
manufacturer-led workshops for several of our
products, including the UK’s first GQA approved
Rooflight Familiarisation Workshop. Trainees
learn about components, assembly and
installation. The workshops can also be accessed
online.
We are often asked by contractors
what qualifications we would recommend
when appointing an installer. We always
suggest seeking an installer with a fenestration
qualification - GQA Glass and Glazing (Level
3). This would indicate a skilled and proficient
worker.
Assembly
Above: A recent Howells rooflight installation; Inset: Tracey Jackson
The Health & Safety Executive recommends that
as much work as possible is completed on the
ground. This isn’t always possible, but steps have
been taken by some rooflight manufacturers to
speed up the installation process and create a
low risk working environment by preassembling
the rooflight before it arrives onsite.
Having supplied rooflights for more than 40 years,
we understand the value of a well-made product,
that’s relatively simple to fit with minimal steps
required to complete the job. Manufactured in
our ISO 9001 certified facility, each completed
rooflight is assembled in the factory. Once
assembled, the product is photographed from a
variety of angles, with shots
of key features and notable
points for installation.
These are then shared with
the customer. This not only
acts as a point of reference
for us and the customer but
also gives added peace of
mind to all involved.
Of course, preassembling
the rooflight for delivery is
determined by the loading
and height restrictions
of the transport, manual
handling constraints and
access to site. We are
limited to 20 feet using
our own fleet, anything over
that is disassembled and then reassembled (if
requested) at the other end. The beauty of this
is that as it has already been assembled, all the
holes are predrilled and so will fit together first
time.
Performance matters
Independently tested for weathertightness
(BS 6375 Part 1) and resistance to snow and
permanent load (EN 14351), Howells’ aluminium
rooflights are thermally broken for superior
thermal performance. A poor installation
would have a negative impact on the thermal
efficiency of the rooflight. Ultimately, all our
rooflight products are designed to keep out the
bad weather, a substandard installation would
compromise these design benefits.
Contact Howells Glazing:
01384 820060
www.howellsglazing.co.uk
@HowellsGlazing
56 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

REQUEST INFO
YOUR PERFECT TRADE PARTNER
FOR WINDOWS, DOORS & ROOFS
01226 890 890 | WWW.SOLROOFS.CO.UK | QUOTES@SOLROOFS.CO.UK

Updates
MORE ON OFFER
Eurocell has extended its range of
conservatory and orangery solutions with
the launch of new contemporary designs
that create desirable extended living spaces,
or can modernise existing and traditional
conservatory structures.
Responding to increased consumer demand for
21st century conservatory designs that include
greater use of glass, reduced brickwork, superior
thermal insulation, and a contemporary build
aesthetic for shape and colour, Eurocell has added
a raft of new quality-led features that improve
liveability and reflect changing homeowner tastes,
which will create business growth opportunities for
fabricators and installers.
The latest conservatory designs bring together
a combination of Eurocell’s exclusive pilaster and
slimline roof systems, with a modern highline
gutter solution, to enable the creation of cuttingedge
and desirable living spaces that connect the
house and garden.
Sean Bunyan, Head of Commercial Operations
for Eurocell, said: “Our further enhanced range of
conservatory solutions is designed to help create
ideal living spaces for homeowners.
“The impact of the pandemic and the work from
home rules have made many people reappraise
their living and working environments.
“As a result, we expect to see continued strong
market demand for newly realised modern
conservatory solutions, as well as projects where
homeowners are looking to transform traditional
conservatories.
“We have also ensured that customer
feedback has been used as part of the design
and development process for the exciting new
features.”
www.eurocell.co.uk/homeowners/conservatories
UK stockist and
online retailer
of metal
rainwater,
roofline and
drainage
solutions
Rainclear
Systems
has added
a new range
of aluminium framed and glass,
polycarbonate or acrylic roofed verandas to
the website.
The range of roof materials and choice
of optional blinds means the veranda /
patio canopies are suitable for a variety
of requirements ranging from roof terraces,
decking or lean-to storage spaces, as well as
large patio areas.
Roofing options include: 16-millimetre twinwall
sheets made of acrylic in either clear,
For further glazed extensions updates visit www.total-installer.co.uk
NEW ADDITIONS TO THE WEBSITE
bronze or ‘Clima’
blue (which
reduces heat
transference
by 75%); white
stripes, white
opal or bronze
multi-wall
polycarbonate;
or 10-mm clear
safety glass.
The fabric shade/blinds options include: an
acrylic-fabric sub-roof blind - either manual
or motorised operation, in graphite or light
grey; and a manual pull-cord-closure fabric
‘sail’ blinds with stainless steel fittings which
are also drawn under the roof; in graphite,
anthracite, orange, or stone colours
And lastly, the materials are UV and hailresistant
and the frame can withstand high
snow loads and comes with a 15-year warranty.
www.rainclear.co.uk/
10-YEARS IN THE BUSINESS
Preston-based roof specialist
SupaLite has recently celebrated
its 10-year anniversary, marking an
important milestone for the company.
Originally launched in the retrofit and
new conservatory market in 2012, the
renowned SupaLite Tiled Roof System
has evolved over the years into a wellcrafted
design which features lightweight
aluminium frames, humidity-proof
insulation and custom tiles.
Tens of thousands of the SupaLite
system have been sold in the last 10 years, providing installers from all across the UK with a
lightweight, easy to install and desirable solid roof solution for homeowners nationwide.
“Since we began back in 2012, we’ve continuously updated and tweaked our full product range to
make sure we’re developing a first-class product for our customers,” explained David Watters, Group
Chairman at SupaLite.
“Marking a decade in the industry is a great achievement and one we’re extremely proud of. It’s
been a great first ten years because we’ve accomplished so much with our products and as a
business. www.supaliteroof.co.uk/
58 T I MAY 2022
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

Advertorial: Cedral
SUPPLYING THE SECTOR WITH
QUALITY FOR DECADES
Cedral’s range of high performing and
long-lasting fibre cement cladding and
slates are ideal for both new builds and
renovations and we’ve been supplying the
industry for decades. Across roofs and facades,
our innovative and high-quality products are
designed to perfectly complement each other and
our products are chosen time after time to give
a high spec finish that’s visually appealing and
durable.
“Our team is on hand to
guide you through every
stage of the work”
Your nearest Cedral supplier is fully stocked with
a range of high-quality products – simply enter
your postcode in our handy locator tool to find your
closest stockist and place your order.
Visit our website (www.cedral.world/en-gb/)
to browse our projects for facades and roofs.
With local advisors across the UK, as well as a
dedicated customer service and technical advisory
department, our team is on hand to guide you
through every stage of the work.
See how our trade customers are using our products
for stylish developments and new builds, below.
Case study: Housing development in
Chelmsford
Cedral facades were chosen to create striking
and inspirational new homes at the Beaulieu
development in Chelmsford. Cedral Lap boards
in various colours created a New England look
which integrated perfectly with the development’s
traditional masonry and rendered dwellings. Read
more on our website and order a free sample of our
cladding.
Case study: High spec project in Malvern
When it comes to finishing a high spec project,
Above top: Cedral Lap boards in various colours were used at the Beaulieu development in Chelmsford. Above: Cedral’s range
of slates are ideal for both new builds and renovations.
it’s vital to get the details right. These stylish
apartments, The Cedars in Malvern, were designed
to a very specific brief. The development needed a
high grade finish and so Cedral Rivendale in Blue-
Black was chosen. Read more on our website and
order a free sample of our slates.
Why choose Cedral fibre cement facades
and slates?
• Fibre cement is a strong, versatile and durable
material which is lightweight, easy to work with
and manufactured to withstand nature’s harshest
conditions. It doesn’t rot, rust, warp or crack and is
frost, mould and water resistant, with an excellent
fire performance classification of A2-s1, d0.
• Long lasting and tough, Cedral products have a
minimum life expectancy of 50 years.
• Cladding planks can be mounted vertically
or horizontally and are available in a choice of
21-factory applied colours, two woodstains and
a choice of woodgrain or smooth finish that will
stay colour-true for years. Slates come in a range
of beautiful colours and styles making them
exceptionally architecturally versatile.
• With easy-cut planks and colour-matched trims,
Cedral cladding offers the durability and resilience
of cement in a lighter alternative for fast installation.
Cedral slates can be placed on lighter trusses or
frames without any additional reinforcement and
work on low pitch options down to 20°.
Contact Cedral
+44 (0) 1283 501 555
www.cedral.world/en-gb/
Email: infouk@etexgroup.com
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
MAY 2022 T I 59

Contract The View Talk from Certass TA
A KEY NEW CERTIFICATION SCHEME...
Certass TA Chair Jon Vanstone discusses the brand-new certification scheme to help
installers self-certify conservatory roof work, which is one of the many areas visitors to
FIT Show will be able to find out more about at the Certass Installer Support Hub...
A
huge part of our job as a certification
provider is knowing the additional support
our members need from us to ensure
certification membership provides value to their
business.
We get this information in several ways – through
our award-winning Facebook forum, during our
Installer Protection Committee meetings, in our
annual member survey, on audit visits, and
listening when they phone us up.
The last time we questioned members on the
work they carry out outside of installing windows
and doors, we found that more than 80 percent
of members regularly build conservatories, 34
percent offer roofing services, and almost 38
percent do extension work.
“Homeowners who
made improvements
to their properties
spent the most money
on extensions, with an
average spend of £19,111”
It’s easy to see why we’re branching out. The
most recent Home Improvement Tends Report,
produced by Rated People, found that in 2021,
homeowners who made improvements to their
properties spent the most money on extensions,
with an average spend of £19,111.
Building an annex or garden room came in
second place at £17,123 and in third was a
new conservatory or orangery, with a spending
average of £15,992.
These projects were also found to increase the
value of a property the most.
Jon Vanstone
“Bringing together
two long-standing
Competent Persons
Schemes – Certass and
NAPIT – means we’re
hitting the ground
running”
The stats really got us thinking. Is there an
opportunity here for us to deliver dedicated
Competent Persons Schemes for the other work
that our members carry out?
Just like our window and door installation
scheme, it would give installers the opportunity
to self-certify work in other areas, avoiding the
lengthy and costly process of going through Local
Authority Building Control or Approved Inspectors.
They can easily register jobs online and
customers get a digital copy of their Building
Regulation Compliance Certificate.
Powered by Certass and NAPIT
Bringing together two long-standing Competent
Persons Schemes – Certass and NAPIT – means
we’re hitting the ground running.
Administered by Certass, our window and
door CPS members will already be familiar
with the systems for registering jobs and our
straightforward sign-up process.
We’re working together to duplicate the Certass
approach to low-cost, common-sense certification
and building an extensive package of benefits,
including free technical advice from our team.
In this initial launch, we’re focused on
conservatory roof certification, which is the one
queried most by members, especially with the
boom in replacement solid roofs over the last five
or so years.
Consumer leads
Members of our new scheme will also get a
free listing on certifiedcompetent.co.uk, the
dedicated advice and information website
where homeowners are searching for local,
trusted certified traders who are not only highly
recommended by customers who have had work
done by them, but also independently certified as
competent to do the job right.
Members receive homeowner leads directly
through the website and have real consumer
recommendations & ratings displayed on their
profile page.
Find out more at FIT
If you fit more than just windows and doors,
and you register conservatory roof work through
Local Authority Building Control or an Approved
Inspector, come and talk to us at FIT Show.
We’ll have all the information available about our
new scheme at the Certass Installer Support Hub
on stand D49, including the opportunity to chat
through the benefits with our technical team and
even get started on your application.
Contact Certass Trade Association:
01292 292 095
certassta.co.uk
@CertassTa
60 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

Business Advice
THE IMPACT OF INFLATION & RISING
INTEREST RATES ON CASHFLOW
In our new, regular business column, the experts at Know-it look at the effect of rising
interest rates and inflation on your business’ cashflow, and explain the steps installer
businesses can take to lessen the impact...
With the Bank of England increasing
interest rates for the second time in
as many months in March this year to
counteract the effects of inflation, you’ll likely see
weaker cashflow in your business.
Interest rates now sit at 0.75%, the fastest rise in
a decade. So why have they increased so rapidly?
Inflation has been the biggest factor. Inflation
is currently three times the Bank of England’s
target, reaching 6.2% this year, the highest
they’ve been in 30 years.
Interest rates have been hiked this year since
recent variants of covid-19 haven’t had as
much of an effect on economic growth as many
expected.
“By understanding the
effects coming your
way you’ll be able to
mitigate their impact
on your business’
cashflow”
The hike in interest rates and the impact of
inflation will be felt by businesses across the UK.
By understanding the effects coming your way
you’ll be able to mitigate their impact on your
business’ cashflow.
Purchasing materials
The cost of raw materials will continue to rise
throughout the year as suppliers pass their own
increased costs onto you.
Something to keep in mind is if you have already
agreed a project and agreed costs, a rise in cost
of materials will cut into your mark-up which will
have an adverse impact on your cashflow.
Importing & exporting due to changes in
the value of GBP (£)
Rising interest rates show confidence in the
British Pound, which sees the currency gain
strength and increases its value.
If you import goods this is great news for you as
you’ll be able to purchase materials at a cheaper
Continued on page 64
62 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

Contract Business Talk Advice
Continued from page 62
rate, eliminating one less obstacle for a healthy
cashflow.
A strong pound could adversely affect sales you
make abroad if you export goods, as it will be
more expensive for your international buyers
who may then decide to look elsewhere for more
favourable costs. With this in mind, it would be
wise to have a contingency plan in place for a dip
in international orders.
Business funding
As interest rates rise we can expect to see a
reduction in lending from banks and financial
institutions as repayments will increase which
increases the risk of defaults.
This can be a challenge to businesses accessing
cash needed for growth or for a cashflow
emergency, and will make loans they can secure
more expensive to pay back unless interest rates
come back down.
Outstanding loans
Any outstanding loans will be more expensive to
pay back in line with the interest rate. As rates
rise, so will outstanding loan repayments.
Businesses who rely on loans to stay solvent
could only be repaying interest of the loan,
meaning the outstanding balance never reduces.
Not a situation any business wants to find
themselves in!
Late Payment Interest
Late payment interest is something very few
firms are taking advantage of, with many leaving
money on the table when collecting payment for
late invoices.
The Late Payment of Commercial Debts Act
gives you a statutory right to claim interest
from other businesses for late commercial
payment.
The amount of interest you can charge is 8% plus
the Bank of England base rate for business to
business transactions, currently 0.75%, so you
can legally charge 8.75% of your invoice value as
interest if the invoice is paid late.
“Businesses who rely on loans to stay solvent
could only be repaying interest of the loan,
meaning the outstanding balance never reduces.
Not a situation any business wants to find
themselves in”
Higher return on savings
Any cash deposits could see higher returns
thanks to interest, which is good news!
The caveat, however, is the returns will be far
lower than the current rate of inflation and
especially if we do see inflation rise to 6%.
Combating the effects of inflation and
rising interest rates on your business
cashflow
The best way you can mitigate the effects of inflation
and interest rates is having a healthy cashflow so
external factors can’t rock you as much.
Making more informed credit decisions by fully
understanding your customers’ payment trackrecord
means you can offer payment terms that
are suitable, reducing the risk of your customer
defaulting on payment. If you have outstanding
invoices you’re likely sitting on a pile of cash!
A whopping one-third of UK businesses aren’t
actually chasing late payments, leaving heaps of
cash on the table.
Chasing payments can be time-consuming for
companies but is there anything more pressing
in business than recovering cash we’re owed for
jobs?! Know-it automates the complete credit
control process, empowering you to credit check
and monitor companies, automatically chase late
payments and collect overdue invoices in one
platform.
Contact Know-it
www.know-it.co.uk
@Knowitglobal
64 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

20
Years Anniversary
Certificates
Issued
15Millions
Helping you win
more work
Join FENSA and we’ll connect
you to the more than 15,000
searches homeowners make
every month when looking
for an installer on
www.fensa.org.uk
/company/fensauk
@FENSAuk

Customer trends
NEW BUYING HABITS: THE NEW NORM
We may be seeing the start of a slowdown, but consumers’ buying habits have changed for
good, argues Nathan Court, Sales Director at Sternfenster.
The prevailing wisdom is that from March
2020 onwards, after the UK entered a series
of lockdowns alongside other restrictions
on movement, consumer habits changed as
homeowners started spending more on home
improvement.
Significantly, this drove demand to way above
what was expected, both in terms of seasonal
trends, and predicted consumer habits following
a pandemic.
Home improvement companies also found that
homeowners were generally choosing higher
value products.
This was assumed to be the result of two forces:
more disposable income because other spending
opportunities were limited; and people were being
more critical of their surroundings because they
had spent so much time at home.
Nathan Court, Sales Director at Sternfenster,
argued that while this is largely true, it is a
mistake to think that consumer buying habits
simply changed overnight.
Sternfenster feels that homeowners’
views on aesthetics are changing
“Even before the pandemic took hold, we were
having a lot of success selling the StyleLine
window as a high-end yet affordable flush timber
sash window alternative,” he said.
Nathan Court
“We found – and our customers found – that
unless you were selling into a conservation area,
there was no difference between StyleLine and
more expensive alternatives.
“People were pitching their aspirations really
high, but they could still get a high-end product
for their budget. Critically, though, they weren’t
being driven solely on price.”
StyleLine was designed and developed by
Sternfenster in 2015, by capitalising on the near
invisible welds produced by the Graf Welder.
The modern welding process hides the excess
PVCU inside the window frame, which leaves a
corner that requires no cleaning.
The benefits of this process are most keenly felt
on foiled product – which make up a significant
portion of Sternfenster’s offering – where the
finish to the weld is exceptionally clean and
requires no touching up.
Continued on page 68
66 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

The
Power to
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Customer trends
Continued from page 66
Sternfenster was the first UK fabricator to own a
Graf Welder, and now has three at its Lincolnshire
facility.
They produce a range of finishes, from a near
invisible weld on foiled StyleLine sashes, to
a 1.5mm pencil line finish on standard white
outerframes.
Sternfenster’s best-selling product, StyleLine is
available with a flush sash, is rated A for energy
efficiency as standard, and the multi-point
shootbolt locks and MACO hardware provide
PAS24-compliant security.
“We’ve found that homeowners’ views on
aesthetics are changing,” Nathan said.
“The window industry has gone from being
driven by the demand for white squares, to about
changing the look and the feel of your home.
“This is important in driving sales of StyleLine
windows.
“On the one hand you’ve got more expensive
alternative products out there which you can
sell against – because it is a high-end product
at a reasonable price point – and you’ve got
consumers’ buying habits changing, and that’s
really what’s driven the numbers.”
Nathan argued that this demand in higher value –
and higher margin – products have always been
there, but the window and door industry chose to
sell on price instead.
“Up until now, this industry was not driven by the
consumer,” he said.
“It is a salesman’s job to sell aesthetics and
to create the desire for a product – like a
Dyson vacuum cleaner or a Mercedes car, for
example – but rather than selling on the features
and benefits offered by high end products like
StyleLine, window companies were selling on
price – a race to the bottom.
“Look at the history of the flush sash. It’s taken
something like 12 to 16 years to really take hold,
which is ludicrous for a product that is so good,
and which can really drive-up profit margins.”
Nathan explains the pandemic didn’t change
people’s aspirations, it just altered their buying
habits. And now that the window industry has
realised that modern features such as foiled
profile and flush casements – as offered by the
StyleLine window – win customers and increase
margin, there’s no reason why things should
change now.
“Some people believe that now we are through
the worst of the pandemic, and we are facing
a squeeze on the standard of living because of
rising energy prices, that we are somehow going
to return to the bad old days of simply selling on
price and settling for reduced margins,” Nathan
concluded. “But I don’t think that’s the case.
“In the current climate, it is the people who have
the spare cash who are going to buy windows,
and they will be going to products that fit their
chosen aesthetic – a better-looking product that
fits in with what they want.”
Contact Sternfenster:
01522 512525
www.sternfenster.com
@Sternfenster
68 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

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Article Maximising Leads
Massive price hikes from major energy
suppliers and the spotlight on energy
efficiency will see consumers focus on
home improvements; that’s the view of Andy
Royle of Leads 2 Trade.
“Household gas and electricity bills have risen
steeply after the annual energy price cap
increased to £1,971 in April, but the rise in
wholesale prices amid the war in Ukraine may
mean the price cap ratchets up even more by the
end of the year,” explained Andy.
THE PERFECT STORM
Andy Royle, Co-Founder and Managing Director of Leads 2 Trade, talks to Total Installer
about the recent energy price hike and how it could potentially lead to homeowners focusing
more on home improvements.
“It’s a scary thought and consumers will be
fully aware of the need to cut their energy
spending and reduce their household energy
bills. It’s no surprise they are turning towards
home improvements to help insulate their homes
and keep the heat in – and that will only mean
even more window, door and conservatory roof
replacement leads from our comparison websites
and online assets for our member network.”
With upgrading older windows with modern,
A-rated energy efficient double, triple, or
secondary glazing saving as much as 25-
30% on heating bills, and replacing a glass or
polycarbonate conservatory roof with a tiled
roof increasing thermal efficiency and helping to
reduce energy costs, consumers have easy ways
to eliminate energy wastage – and according to
Andy they are more knowledgeable than ever.
“Consumers have become more aware of the role
they have to play in supporting the planet when it
comes to home improvements, with energy prices
skyrocketing their focus is on energy efficiency
even more. Installers need to be ready to take
advantage of the sharp increase we are expecting
in enquiries as a result.”
All home improvement sales leads are double
qualified from Leads 2 Trade’s own websites,
which specialises in connecting homeowners
looking for home improvements, by its in-house
call centre.
The Stockport-based company’s guaranteed
appointment, ‘no pitch no fee,’ leads are semiexclusive
and offered to just one other installer,
meaning a 50% chance of winning the work for
members, and installers only pay for the lead if
they sit and pitch it.
“Leads for windows, doors and replacement
conservatory roofs are set to rise as homeowners
look to save money on skyrocketing energy bills,”
said Andy.
“And our no pitch no fee service is certainly
providing unbeatable value for members with
a cost of sale that’s almost three times less on
average than for a standard double qualified lead.
It is proving hugely popular with our members as
it saves time and provides a better conversion
rate and cost per sale.”
Andy explained that with the landscape set
Left: Andy Royle, Co-Founder and Managing Director of Leads 2 Trade
to change as this year progresses, and some
installers already reporting a definite shift
to receiving fewer enquiries from their selfgenerated
efforts, making the most of a rise in
interest and enquiries on upgrading windows,
doors and conservatory replacement roofs, is
something installers will not want to miss out on.
“Sales leads now need to provide installers with
even more value and while volume and price were
once the most important thing, now it must be about
conversion to appointment/survey and appointment
to sale for businesses to grow,” added Andy.
“That’s why we are working even closer with our
members to make sure they get the best lead
value and achieve an acceptable cost of sale. It
really is the best time to join our trusted installer
network,” concluded Andy.
Contact Leads 2 Trade:
0800 124 4308
www.leads2trade.co.uk
@leads2trade
70 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

www.firmanglass.com
Established in 1975 Firman Glass is one of the leading
independent glass processors in the UK, manufacturing
toughened glass, laminated glass and specialist sealed
units.
Based in Harold Wood Essex within 5 minutes of junction
28 of the M25 and half an hour from Central London we
are ideally situated to service our ever growing and
diverse customer base.
Manufacturing all forms of processed toughened glass,
with comprehensive stocks of clear float, low iron, satin,
body tinted, mirrors, laminated glass, acoustic laminated
and fire rated glass.
With some of the most advanced capabilities in place
Firman Glass is able to manufacture high quality products
for all markets sectors including architectural, retail, leisure
and domestic
Glass Excellence
Products
• Toughened glass
• Processing
• CNC shaping
• Laminated glass
• Toughened and laminated
constructions
• EVA and Vanceva coloured interlays
• Fabric and decorative interlays
• Structural interlays
• Specialist insulating glass units
• Anti–slip glass
• Fire rated glass
• UV bonding
• Electric switchable glass
• Heated glass
• Decorative glass
• Sandblasting
• Colorfirm TM back painted glass
Applications
• Structural glazing
• Glass floors
• Partitions
• Roof lights
• Balustrades
• Full height barriers
• Canopies
• Staircases
• Treads and stringers
• Shower screens
• Shelving
• Glass doors
• Acoustic reduction
• Fire rated
• Decoration
• Wall cladding
• Splashbacks
• Privacy
• Technical Support
• Nationwide Coverage
Further information is available from our sales and technical offices or visit www.firmanglass.com
Firman Glass,19 Bates Road, Harold Wood, Romford, Essex RM3 OJH
Tel: 01708 374534 Fax: 01708 340511 Email: sales@firmanglass.com
In association with
www.firmanglass.com

Tools
POWERING EFFICIENCY
Kevin Brannigan, Marketing Manager at Makita, says having the right tools to hand can
make a huge difference to a tradesperson’s on-site efficiency and safety. Below, he looks at
the factors to consider when selecting power tools to make the workday a breeze.
For any tradesperson, having a range of
high power, durable and reliable equipment
available in the toolbox is the key to ensuring
on site productivity. Although mains-powered
machines offer a number of benefits, there are
certain disadvantages, including restrictions to
movement and trip hazards due to power cables.
To minimise risk and maximise efficiency,
consider how cordless products can benefit you.
Thanks to advances in battery technology, the
leading cordless power tools on the market today
offer output that is equivalent to – or sometimes
even higher than – corded alternatives, as well as
a wide range of additional benefits.
Cordless is king
As there is no power lead, users have maximum
flexibility to move around site. This offers a huge
benefit, particularly for those working at height or
in restricted spaces. In addition to the power lead
itself, there are also no restrictions caused by the
location of power sources.
Operators also do not have to worry about trailing
cables or transformers creating a trip hazard and
set up time can be kept to a minimum, as there is
no need to plan for the safe placement of cables
around site.
A better power source
The majority of cordless machines available on
the market today will be powered using lithiumion
batteries. Unlike alternatives, these
batteries will hold high levels of
energy and have minimal selfdischarge,
allowing them to
be stored for long periods
while keeping their charge.
Because of their energy
density capacity, lithium-ion batteries offer
high output and can work for long periods of
time between charges, so users can rely on this
power to tackle projects with ease. What’s more,
lithium-ion batteries have no memory effect –
meaning they do not have to be drained down
completely before charging, so users can charge
at any time and easily ensure their batteries are
fully charged at the start of the workday.
When purchasing products, consider whether the
battery charging process has been optimised.
For instance, Makita has designed
its batteries to communicate
with the charger and this
allows the charger to
identify any issues
with the battery such
as over discharge or
Continued on page 74
Main picture: The XGT Range from Makita; Inset: Makita’s
lithium-ion batteries offer high output and can work for long
periods between charges
72 T I MAY 2022
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

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Tools
Continued from page 72
“Thanks to advances in battery technology, the leading
cordless power tools on the market today offer output
that is equivalent to – or sometimes even higher than –
corded alternatives”
overheating. The charger will then work to rectify
any issues – for example, by cooling the battery
down before charging commences to ensure no
damage is caused to the battery – and make the
charging process faster and more efficient.
As a result of this process, Makita’s 18V LXT
lithium-ion batteries can be charged in as little as
22 minutes (for 3.0Ah batteries) up to 55minutes
(for 6.0Ah batteries). In addition, a 2.5Ah XGT
40VMax battery will charge in just 28 minutes
and a 4.0Ah battery in just 45 minutes.
A tool for every job
When purchasing power tools, consider selecting
products that share the same operating battery
system. This means the same battery can be
used to power all of a tradesperson’s kit and, as
such, allows them to effortlessly switch between
tools and tasks throughout the day. For example,
Makita’s 18V LXT batteries can be used to
power over 270 products – and its XGT 40VMax
batteries can power over 50 products, with more
being regularly added to these ranges.
Makita also offers 36V machines that are
powered using two 18V LXT batteries – and 80V
machines powered by two XGT 40VMax batteries
“Consider how
investing in a single
battery system will
help to make work
easier and more
efficient, by allowing
you to switch between
tools and tasks
effortlessly”
– for professionals in need of additional power all
within the same battery platform.
Brushless all the way
Another factor to consider is the type of motor
used. Although brushed motors are effective,
brushless alternatives are generally lower in
maintenance. This is because there are no
brushes within the motor causing friction. When
friction occurs, it can result in wear and tear and
the need for replacement parts, which incurs
additional costs throughout the lifecycle of the
machine.
As there is less friction, brushless machines are
also more energy efficient as less energy is lost
through heat production. In turn, this can lead to
extended run times of between 30% and 50%
on each battery charge, keeping users working
disruption free for longer.
What’s more, brushless motors are smaller than
alternatives, which means that many tools are
more compact and lighter – but will still deliver
the power needed for professional use.
Cordless tools with brushless motors offer
users a wide range of benefits including
flexibility of working and manoeuvring around
site, improved safety, long battery life and fast
charge times.
When selecting which models to add to your
armoury, also consider how investing in a single
battery system will help to make work easier and
more efficient, by allowing you to switch between
tools and tasks effortlessly.
Contact Makita UK
www.makitauk.com
@MakitaUK
74 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

QUITE SIMPLY, THE
UK’S MOST AUTHENTIC
TIMBER-ALTERNATIVE
SASH WINDOW
Seamless
run-through
horns
Seamless
no horn
option
True
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Optional
deep
cill
01234 712 657
trade@roseview.co.uk
www.roseview.co.uk

Safety at Height
HOW TO AVOID, SLIPS, TRIPS AND
INJURY WHEN WORKING AT HEIGHT
In order to avoid serious injury or falls when working at height, adequate training and
knowledge of height safety remain critical. Below, Gurjeev Bola, Product Manager at
Werner, answers the questions that installers and contractors need to know when it comes
to working at height.
Q: Falls from height still remain the
biggest cause of workplace accidents and
fatalities, what can installers do in the
fight against preventing falls from height?
A: What we need to remember is that these
accidents occur across the whole range of
working at height projects, from the simplest
repairs to large-scale construction jobs. More
than half of the fall-from-height deaths in the
construction industry are roof-work-related. With
this in mind, installers have to ensure that the
proper measures are in place to protect not only
workers themselves, but also members of the
public.
Before using any working at height equipment, a
risk assessment must be carried out, and this will
highlight any risks and ensure that the relevant
measures to mitigate these are in place. An
adequate risk assessment should include:
• Looking at the site for any potential hazards
associated with falling from height
• Deciding how certain hazards will affect the
user and surrounding people
• Considering the risks, are there measures in
place to deal with these risks?
• Record the findings and regularly review
them. If any changes occur, ensure you have
the precautions in place to deal with these
risks.
Q: What is the importance of planning
when working at height and what needs to
be done?
A: Planning is vital to ensure safety in any
working at height scenario, from short-duration
minor work to major projects. Employers and
those in control of any work at height activity
must make sure work is properly planned,
supervised and carried out by competent people.
This includes using the right type of equipment for
working at height.
As part of this planning process, you must
follow the hierarchy set out in the Work at Height
Regulations 2005 to make sure that risks are
controlled so far as is reasonably practicable.
This hierarchy of measures must be followed
systematically and only when one level is not
reasonably practicable may the next level down
be considered.
Continued on page 78
76 T I MAY 2022
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

PURPLEXED
ABOUT YOUR
MARKETING?
In a world where marketing and customer behaviour is constantly
changing, you could be forgiven for being in a state of confusion
when it comes to your own marketing.
As a fully integrated marketing agency, Purplex is powered to
alleviate this stress and help ambitious companies like yours build
their reputation, business, and future.
With more than 35 years industry experience our specialist teams
build campaigns that cut-through the noise and create integrated,
consistent, and clear messages across all platforms to build brand
awareness and drive your business to greater heights.
SPEAK TO THE EXPERTS IN:
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HQ: 200 Worle Park Way, Weston-super-Mare, BS22 6WA

Safety at Height
Continued from page 76
Those planning work at height must:
• Avoid work at height where they can;
• Use equipment or other measures to prevent falls
where they cannot avoid working at height; and
• Where they cannot eliminate the risk of a
fall, use work equipment or other measures to
minimise the distances and consequences of a
fall should one occur.
Q: What do you need to consider when
planning work at height?
There are requirements that you must consider
when planning and undertaking work at height.
You need to:
• Take account of weather conditions
• Check that the place where work at height is to
be undertaken is safe, this needs to be done prior
to every use
• Stop materials or objects from falling or take
suitable and sufficient measures to make sure no
one can be injured
• Store materials and objects safely so they won’t
cause injury if they are disturbed or collapse
• Plan for emergencies and rescue; agree a set
procedure for evacuation.
Q: How do you decide what safe access
equipment to use?
A: A sensible and pragmatic approach should be
taken when considering safe access equipment
for work at height. Factors to weigh up include:
the height of the task; the duration and frequency;
the condition of the surface being worked on;
will there be the need to use tools; what are the
ground conditions like; are there any obstructions
and how much space is available to work? All
of these considerations will factor in to what
equipment is right for each individual job.
Q: What part do education and awareness
have to play when it comes to trying to
reduce falls from height?
A: It is vital that installers and contractors have
up-to-date knowledge, experience and training
when it comes to working at height. Experience
also has a part to play, but if it is based on
poor or inadequate initial training or out-ofdate
knowledge it can be worthless. People
must understand the reasons why safe working
practices are necessary.
Undertaking regular training when working from
height is essential in maintaining safe practice
at work and reducing the risk of serious injury
or falls from height. This should include fall
protection training, which equips workers with the
ability to identify hazards in the workplace, carry
out prevention measures and know how to act in
an emergency, as well as understand HSE laws
and the legal responsibilities both workers and
employers hold.
A contractor or installer should be able to
demonstrate:
• sufficient knowledge of the particular type of
work they are being asked to carry out and the
risks it will entail; and
• current and sufficient experience of the latest
techniques, standards and materials to enable
them to carry the work out safely, including any
relevant training or qualifications. This training
should cover safe working practices and, if
required, the selection, pre-use inspection and
use of personal fall-protection equipment.
Q: Why are checks on equipment
important?
A: It is essential that frequent inspections are
carried out on equipment to ensure it is safe to
use, as it can be easy to overlook general wear
and tear when equipment is used on a regular
basis. The need for inspection and how frequently
these should occur should be determined through
risk assessment, and inspections should be
undertaken by a competent professional who can
identify potential defects early on.
Contact Werner
www.wernerco.co.uk
@WernerLadderUK
78 TI MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

Does your secondary glazing supplier
leave you in the dark?
Switch.
Secondary glazing is simplicity itself.
It’s simple to sell, survey and install. It offers great acoustic and
thermal performance. It has great profit margins. And it gets you
into projects you couldn’t normally get into.
So why make it more complicated? Call Roseview today and ask
about adding Incarnation secondary glazing to your range.
phone: 01234 712657 | email: hello@roseview.co.uk | web: roseview.co.uk

Xpert Advice
A ONE-STOP SHOP
In this month’s column, Richard Bryant (pictured), Window Ware’s Commercial Director,
discusses why ordering from a single source can be better for business, and how the
company provides a reliable one-stop shop for all window and door hardware and tools.
The added economic pressures and market
disruption of the last couple of years have
provided installers and trade counters with
non-stop challenges.
Due to increased demand for new doors and
windows, ongoing material shortages and
extended lead times, installers have been up
against it. These factors have also put trade
counters and hardware stores under additional
pressure to replenish essential supplies and keep
their shelves well stocked for customers.
In a bid to overcome supply challenges and plug
any gaps, many installers and stockists chose to
hedge their bets with multiple suppliers. However,
this can bring its own problems: multiple
deliveries to track and more invoices to process,
as well as extra expense and admin. That’s when
it can make more sense to keep things simple
and buy from a reliable single source.
Ordering from a single trusted supplier that
regularly stocks all the products you need and
consistently comes up with the goods, not
only provides the dependable, convenient, and
efficient supply you’re after, but you’ll also be
able to forge a closer partnership that could
ultimately benefit your business better.
With Window Ware’s extensive choice of 100+
brands, including the popular Xpert Tools range,
all available to order in one fell swoop, it’s no
surprise that we are the first stop for numerous
trade counters and stockists across the UK.
All your favourite brands under one roof!
As the leading hardware distributor, we have made
it our mission to be a reliable, one-stop shop for all
your favourite tool and consumable brands like Don
Carlos, reXon, Soudal, Stanley and Bahco.
Our Xpert Tools range of specialist, just-thejob
hand tools and consumables have been
cleverly designed and purpose-built for the
door and window industry. Every
single item in the Xpert range has
been developed to alleviate the
common complaints associated
with using general-purpose tools
and help installers achieve the best
results in less time. Sold in more than
300 stockists nationwide, Xpert tools
are a firm favourite with fitters and a
trusted trade counter fixture.
Exactly what you need when you
need it
Following a recent warehouse expansion
project and continued heavy investment
in stock, Window Ware has successfully
scaled up its operations to meet
increased demand, satisfy its customers’
evolving needs and ultimately achieve
growth of 30%.
Primed and ready to serve with around
£3.5 million worth of stock, Window Ware
provides customers with an unrivalled choice of
next-day hardware solutions. As well as tools
and consumables, Window Ware offers more
than 5,000 different door and window hardware
components to choose from.
With leading brands such as Yale, MACO and
Trojan, and our ever-expanding aluminium and
commercial hardware range, we’re sure we’ve got
exactly what you need.
What’s more, this expansive product offering
always comes backed by friendly customer
service and full product support from a seasoned
team of experts, making Window Ware
the perfect supply partner to relieve your
restocking headaches.
Reliability on tap
We know how much customers
depend on us to deliver, so
reliable service has always been
a critical part of Window Ware’s
mission. That’s why we constantly
measure our service levels and keep
pushing for improvement. Despite
the ongoing supply chain challenges,
in March this year our line OTIF
was less than 0.5% away from prepandemic
levels, so that 97.04% of
order lines arrived on time and in full at
the customer the very next working day.
Reaching the friendly team in our sales
office couldn’t be easier! Dial 01234
242724 and you won’t be left hanging,
as more than 98% of calls are
picked up within three rings or less.
Email sales@windowware.co.uk and you can
also count on a prompt response!
We understand that customers need a solid
supply chain to keep their businesses moving
and meeting customers’ needs, and we’ve spent
almost 35 years honing our craft and going
the extra mile to guarantee a steady source of
hardware and more for thousands of fenestration
firms.
Contact Window Ware:
01234 242 724
www.windowware.co.uk
@WindowWare
80 T I MAY 2022 PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

EE 4G+
Janis Windows & Doors Ltd
48 Appleton Place, Appleton Industrial Estate,
Southern Road, Aylesbury, HP19 9EW
Tel: 0831 6090 476
Email: info@janis.co.uk
Web: http://www.janis.co.uk
17:02 56%
Business Details
YOUR
FUTURE
IN YOUR
HANDS
Credit Rating: 73
Key Contact: Alexia Kalila, Managing Director
Direct Tel: 07968 342 115
Direct Email: alexia.kalila@janis.co.uk
Products
PVCu Windows and Doors
Windows/Doors, Buy in, Spectus
Vertical Sliders, Buy in, Veka
Bi-fold Doors, Buy in, Kommerling
Composite Doors, Buy in, Solidor, 10 PW
Insight Data puts 80,000 potential
customers at your fingertips
Aluminium Windows and Doors
Windows/Doors, Buy in, Techal
Windows/Doors, Buy in, Senior
Bi-fold Doors, Buy in, Technal
50-75 Frames per week
The Insight Database helps your sales and marketing team get better results faster. Updated live
in real-time with in-depth information, not available anywhere else, you get the inside track on
fabricators and installers, builders, architects, merchants, construction firms and house-builders.
01934 808 293
hello@insightdata.co.uk
www.insightdata.co.uk
502 Worle Park Way, Weston-super-Mare, BS22 6WA
@insightdata

Updates
For further vehicles, tools & workwear updates visit www.total-installer.co.uk
MAKING LITEWORK OF WORKING ON SITE
Clothes change as the seasons do. That’s why Snickers Workwear’s LITEWork working
clothes combine superior comfort and protection for installers in spring and summer on site.
With sustainability at the core of every garment, the new LITEWork range combines all the
features of high-performance sportswear. Its 37.5 Technology fabric technology is quick-drying and
functional, plus provides UPF 40+sun protection. It’s also longer lasting – and more sustainable –
than other comparable workwear.
There’s new Trousers, Shirts, Shorts, and Jackets and a High-Vis range with new styles and
stretch features for enhanced freedom of movement, plus trousers that feature the bio-based
Sorona fibre for a more sustainable approach. So, to make sure you get the right comfort, durability
and ventilation, check out the LITEWork garments for precisely the right clothes to fit your workday and your carbon footprint!
www.snickersworkwear.co.uk
RHINO PRODUCTS ACQUIRES COMPETITOR COMPANY
Commercial vehicle accessories manufacturer Rhino Products has acquired Hubb Systems.
The acquisition of Hubb Systems supports Rhino Products in the continued diversification of its product
range for customers, alongside opening an even larger share of the market for its commercial vehicle
accessories. For existing Hubb Systems customers, this acquisition means they will benefit from the Rhino
Products Group’s commitment to product quality, innovation and industry leading service levels.
With a team of nine in-house graduate design engineers on hand, Rhino Products will gradually
be introducing a select number of Hubb Systems products into their own catalogue, with a series of
improvements and design upgrades already underway to bring these new products in line with Rhino’s high
quality and rigorous testing standards. www.rhinoproducts.co.uk/
FORD TRANSIT MOST STOLEN VAN IN 2021
The latest data analysis from stolen vehicle recovery (SVR) expert, Tracker Network UK Limited, reveals the Ford Transit was the most stolen van it
recovered in 2021.
The ever-popular Transit accounted for 64% of all Tracker LCV recoveries, followed by the Mercedes-Benz Sprinter, Peugeot Boxer and Vauxhall Combo.
With keyless car entry systems becoming increasingly commonplace, it is no surprise that 89% of vans stolen and recovered by Tracker in 2021 were
stolen without the thief having possession of the keys.
Furthermore, opportunistic thieves use stolen vans to take extra assets from the scene of the crime. Clive Wain, Head of Police Liaison for Tracker,
explained: “One of our most notable stolen LCV recoveries last year saw thieves use a company’s £30,000 transit van to load up thousands of pounds
worth of IT and plant equipment that was onsite worth over £200,000. If Essex police hadn’t been able to re-trace the van’s journey using its Tracker
device, then it’s highly likely the stolen equipment would have never been found.” www.Tracker.co.uk
37% USING SOCIAL MEDIA TO STOP TOOL THEFT
Nearly four in 10 tradespeople (37 per cent) are using social media platforms to combat tool
theft, according to new research from Direct Line business insurance.
They are using these online channels to warn each other about suspicious sellers, as well as
educate themselves on criminal and suspicious activity in their area. The research also revealed
that only a small number of tradespeople are taking additional steps to help minimise the effects of
tool theft, such as keeping their insurance up to date and engraving or marking their tools to make
it harder to resell them, and make it easier to recognise the owner if the items are recovered. This
suggests that many could do more to reduce the risk of loss or theft. Full data can be seen at:
www.directlineforbusiness.co.uk/
82 T I MAY 2022
PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST

Alitherm 300
aluminium windows
available from Garrard Windows
Alitherm 300
Available from Garrard Windows
Let the light in
Alitherm 300 delivers the perfect
combination of aesthetics, performance,
durability and security.
Call us now for enquiries :
Tel : 01296 668899
or email : enquiries@garrardwindows.co.uk
Visit our website :
www.garrardwindows.co.uk
We pride ourselves on our reliability