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Editor’s Comment GEORGE LEWIS EDITOR GEORGELEWIS@MEDIA-NOW.CO.UK <strong>May</strong> is the month we’ve all been building towards and waiting for – the much-anticipated return of FIT Show. It’s great to be back doing in-person trade shows again. The last two years have shown us that there is another way of doing things, such as online meetings, but nothing beats face-to-face interaction, getting up close to all the innovative product launches and picking the brains of those in the know! Head to page 16 where we caught up with FIT Show Event Director Nickie West, who explains why the show really is not to be missed, with 30+ hours of seminars, panel debates and demo’s to keep you up to date with sector issues, and over 200 brands showcasing products and systems that will help make your working life easier! Visitors to the Certass Installer Support Hub at FIT Show will be able to hear about an exciting new certification scheme, powered by Certass and NAPIT, which enables installers to self-certify conservatory roof jobs. Jon Vanstone discusses this in more detail in his column on page 60, and explains: “In this initial launch, we’re focused on conservatory roof certification, which is the one queried most by members, especially with the boom in replacement solid roofs.” Jon will be at the FIT Show to discuss this and other sector issues in more detail! Our Installer Insights column features Ryan Schofield, MD of Thames Valley Window Company, and joint owner of Business Pilot. Ryan is ideally placed to give a perspective on challenges and opportunities for installers in the current market, and gives his views and discusses his experiences on page 50. So read on for all this and much more in our bumper <strong>May</strong> issue, and don’t forget to come and say hi at the FIT Show, we’re on Stand Q32! George Customer Portal Give your customers the service they deserve AB AB AB AB Track the progress of their order Make payments Confirm their appointments Raise a service call Cover courtesy of AB Initio / AdminBase. Read about the key features of the CRM system designed specifically for installation businesses from page 26. FOLLOW US @INSTALLERTOTAL SIGN UP FOR YOUR REGULAR E-BLAST AT WWW.TOTAL-INSTALLER.CO.UK Editorial Director: Matt Downs DD: 01892 732047 Mob: 07963 330774 Email: mattdowns@media-now.co.uk Advertising: Publishing Director: Andy Dunn DD: 01892 732047 Mob: 07963 330777 Email: andydunn@media-now.co.uk The content of Total Installer magazine (and website) does not necessarily reflect the views of the editor or publishers and are the views of its contributors and advertisers. The digital edition may include hyperlinks to third-party content, advertising, or websites, provided for the sake of convenience and interest. The publishers accept no legal responsibility for loss arising from information in this publication and do not endorse any advertising or products available from external sources. No part of this publication may be reproduced or stored in a retrieval system without the written consent of the publishers. All rights reserved. Registered office: 1 Forstal Road, Aylesford, Kent, ME20 7AU Supported by: Editor: George Lewis DD: 01892 732047 Mob: 07715 550351 Email: georgelewis@media-now.co.uk Commercial Manager: Jake Roxborough DD: 01892 732047 Mob: 07956 133314 Email: jakeroxborough@media-now.co.uk bi-folding doors Delivering the best products, with the best service, at the best price Contact Made for Trade for a Kwikquote today madefortrade.co sales@madefortrade.co 01642 610799 TIK02 *Discount applies to all trade customers and applied to the first, single item purchase only of the Korniche Bifolding Door