May 2022

More documents

Recommendations

Info

Cover Story A SIMPLER WAY TO RUN YOUR BUSINESS Rhonda Ridge, Managing Director of Ab Initio, creators of the AdminBase installer management system, gives Total Installer readers an overview of some key features and benefits of a CRM system designed specifically for installation businesses. The very term Customer Relationship Management (CRM) system can leave some people feeling cold. They hate the thought of inputting data because it’s perceived to be difficult or time consuming, and they struggle to see how putting all that effort in, will pay off. However, not all management systems are the same. Some are specifically tailored to an industry by people who have done the same job as you’re doing now. Some have been tried and tested by your peers and have been tweaked to account for their feedback. One sign of a management system that’s doing what it should, is longevity. Software doesn’t last if it’s not useful, so if a system has been widely used for decades, it’s likely to be worth a look. Ab Initio launched AdminBase, an installer management system, over 20 years ago and it is still going strong today. As Rhonda Ridge, creator of AdminBase, prepares to demonstrate the system to visitors at the FIT Show on stand D31, she talks us through some of the features and benefits that make this the system of choice for so many installation businesses. Customer Portal “One of the items we’ll be highlighting to FIT Show visitors is our award-winning Customer Portal,” said Rhonda. “We know that the retail market is quickly moving towards managing purchases online. Most of us now prefer to have the capability to log in and check on the status of Left: Rhonda Ridge, Managing Director of Ab Initio, creators of AdminBase; Above: AdminBase’s customisable home screen presents key data that can be read at a glance our order, rather than pick up the phone, navigate our way through multiple options and wait on hold until a member of staff is free to talk to us. “That’s why we have given this facility to our subscribers. Homeowners can log in, confirm appointments, check on the progress of their survey and installation, and just as importantly, report any snagging issues after the project has been completed. It’s a great sales tool too because customers can benefit from even better service levels.” Full Internal AdminBase reporting engine “Installation businesses that come to see us at the show will also be able to see for themselves how easy it is to review their KPIs within the system, without having to spend time exporting data to Excel to create separate reports. “The dashboard style screen presents key information in easy-to-read charts, showing how many customers are awaiting quotes or appointments. Every sales lead is allocated a checklist and the system applies a traffic light system so users can quickly see the progress of each item on the list. All charts can be created within AdminBase, with no need to export the data to Excel. This information can also be displayed back in the office and refreshed every few minutes so that all members of the team can see the very latest picture at any point in the day.” Customisable home screen “Sticking with the theme of making life as easy as possible, the AdminBase Home screen also presents key data that can be read at a glance. “We appreciate that no system is a one size fits all solution, so installation companies can customise this screen to give them an overview of the aspects of the business that are relevant to them. Continued on page 28 26 T I MAY <strong>2022</strong> PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
AVAILABLE EXCLUSIVELY THROUGH EXPERIENCE TRUE INSTALLER ENLIGHTENMENT CONTEMPORARY ARCHITECTURAL APPEARANCE FAST FIT COVER CAPS ULTRA SLIM SIGHT-LINES WITH 38MM FRAME SECURE GLASS SUPPORT FOR SAFER INSTALLATION 25° LOW FIXED PITCH PART L COMPLIANT THERMALLY BROKEN ALUMINIUM SYSTEM STOCK SIZES AND COLOURS FOR FAST LEAD-TIMES Not only is the new XENLITE ® ultra strong, ultra slim, and ultra stylish, but it’s also packed with clever design and engineering features which make it easier, quicker, and safer to install, requiring only one person to fit*. All this at a competitive price, too. So illuminate your customers’ homes, and your business. See the light at XENLITE.co.uk *Installation based on 2mx1m XENLITE Lantern
Page 1 and 2: MAY 2022 PRACTICAL CONTENT FOR THE
Page 3 and 4: 217 113 U-Value From 1.2 W/m²K 138
Page 5 and 6: Editor’s Comment GEORGE LEWIS EDI
Page 7 and 8: REGULARS 50 INSTALLER INSIGHTS In o
Page 9 and 10: DoorGlass Brochure 21/22 Total Fabr
Page 11 and 12: For more news and the latest update
Page 13 and 14: Visit us at this years FIT Show and
Page 15 and 16: Designed to maximise natural light
Page 17 and 18: AVAILABLE TO ORDER BDC Aluminium ar
Page 19 and 20: VISOGLIDE PLUS SLIDING DOORS 10% FI
Page 21 and 22: oof lantern 10% NEW TRADE CUSTOMER
Page 23 and 24: i-folding door 15% GLAZED IN SECOND
Page 25 and 26: Wall9 Wall9 Wall9 Wall9 Wall9 Wall9
Page 27: CALL: EMAIL: VISIT: M LEAD TIMES FR
Page 31 and 32: Building for the future on the stre
Page 33 and 34: Decalu - the multi-tool for fabrica
Page 35 and 36: Business. Done. The business manage
Page 37 and 38: BLIND-INGLY FABULOUS RANGE OF COLOU
Page 39 and 40: Advertorial: Eurocell ALL-NEW, BESP
Page 41 and 42: ” I save 30 hours a month on quot
Page 43 and 44: Polyframe. Making things simple. No
Page 45 and 46: Membership just £24.95 +VAT per mo
Page 47 and 48: www.firmanglass.com Fire Rated Seal
Page 49 and 50: DON’T LET GENERIC HAND TOOLS HOLD
Page 51 and 52: TO EXHIBIT MAJOR PRODUCT DEVELOPMEN
Page 53 and 54: 2022 NEC BIRMINGHAM 10-12 MAY 2022
Page 55 and 56: www.britmet.co.uk | 01295 250998 |
Page 57 and 58: Oh so MODERN Our 120,000 sq ft manu
Page 59 and 60: REQUEST INFO YOUR PERFECT TRADE PAR
Page 61 and 62: Advertorial: Cedral SUPPLYING THE S
Page 64: Business Advice THE IMPACT OF INFLA
Page 67 and 68: 20 Years Anniversary Certificates I
Page 69 and 70: The Power to WOW! AFTER BEFORE Only
Page 71 and 72: helping people embrace light, air a
Page 73 and 74: www.firmanglass.com Established in
Page 75 and 76: SUPREMEVISIBILITY TheGLL3-80CG Prof
Page 77 and 78: QUITE SIMPLY, THE UK’S MOST AUTHE
Page 79 and 80:
PURPLEXED ABOUT YOUR MARKETING? In
Page 81 and 82:
Does your secondary glazing supplie
Page 83 and 84:
EE 4G+ Janis Windows & Doors Ltd 48
Page 86:
Alitherm 300 aluminium windows avai
show all

May 2022

Create successful ePaper yourself

Delete template?

Save as template?