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InnFocus Spring 2023

InnFocus magazine for hoteliers in British Columbia

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A short walk from downtown Ganges, Salt <strong>Spring</strong>’s largest<br />

town, and central to the ferry terminals, the 53-room Harbour<br />

House opened as a guesthouse in 1916. Recent renovations<br />

mean that “we have a rustic feel, but we’re actually really modern,”<br />

Armstrong says.<br />

They’ve installed rooftop solar panels and replaced bathtubs<br />

with low-flow showers. They also operate a conference centre,<br />

keeping them busy with corporate events during the off-season.<br />

“We try to be really inclusive,” Armstrong notes. Her staff has<br />

received training to support a more diverse clientele, and the hotel<br />

was recently accredited as a “Rainbow Registered Business,”<br />

granted to LGBT+ friendly properties.<br />

“Hospitality’s always been about the people. You treat your<br />

people well, and your business will do well. You never know where<br />

people are in their journey in life.”<br />

Family-friendly Mayne Island<br />

For Lise Magee, her life’s journey brought her to Blue Vista Resort.<br />

Magee had worked for Vancouver’s Listel Hotel for more than<br />

25 years, eventually moving into the general manager’s role.<br />

“It was a great setup,” she says, “but my husband and I were<br />

always looking for a property that we could take on. Always<br />

wondering what having your own gig would feel like.”<br />

In 2019, the Magee-Miller family found that property, a<br />

nine-cabin resort on Mayne Island.<br />

Opened more than 50 years ago, Blue Vista is “an institution<br />

on the island,” Magee explains, reminding them of places they’d<br />

stayed years earlier, traveling with their children across BC.<br />

The resort is “well equipped, not fancy, well-priced, and friendly.”<br />

Families are a main market for Blue Vista. “We have a<br />

playground. It’s a quiet road. We’re close to the beach. Parents<br />

can let their kids run wild here.”<br />

“We have tons of people that come for weekends. We have<br />

women’s groups, cycling groups, and kayaking groups. And<br />

there’s always the ‘do nothing’ crew.” In winter, they provide<br />

accommodations for construction staff from off-island.<br />

The property’s small size and limited number of employees<br />

relieve them of challenges like finding staff housing, says<br />

Magee. “The biggest issue on the island bar none is housing.”<br />

The Closest Remote Place<br />

While the islands’ population skews older, “all of our<br />

accommodators are seeing a trend toward younger visitors—<br />

millennials and younger,” notes Sterling.<br />

Younger families are settling on the islands, too. Mayne’s<br />

population “increased from under a thousand to nearly 1,400,”<br />

says Magee. “We’ve got more restaurants opening, and more<br />

shops opening. It’s becoming more dynamic.”<br />

This growing population is triggering demand for infrastructure<br />

improvements, including better high-speed Internet and more<br />

stable electrical power. And more people mean more cars,<br />

adding sustainability challenges.<br />

“It’s easy to get to the islands without a car. Getting around<br />

does take some creativity,” Sterling acknowledges. Salt <strong>Spring</strong><br />

has regular bus service, and you can rent bikes or e-bikes on<br />

several islands.<br />

On Mayne, only eight kilometres long and six kilometres<br />

wide, Magee says ride sharing is part of the island’s culture.<br />

People can wait at 25 designated “car stops,” and driving<br />

past someone who needs a lift “is bad manners. You can’t<br />

not pick people up.”<br />

The rural Gulf Islands “have a long reputation of being a<br />

refuge, and that attracts alternative and artistic types,” Sterling<br />

says. “We don’t have any chains, save for the grocery stores.<br />

We’re all small, independent businesses and entrepreneurs.”<br />

Yet the Gulf Islands are an easy escape from the city.<br />

“We often call ourselves ‘the closest remote place.’”<br />

Courtesy of @southerngulfislands<br />

Courtesy of Harbour House Hotel<br />

<strong>InnFocus</strong> 19

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