Sustainability Report 2022

Dieser Private Banking-Anbieter unterliegt dem laufenden Monitoring
durch die FUCHS | RICHTER PRÜFINSTANZ (fuchsrichter.de).
Ihm wird ein fairer Umgang mit Kunden bescheinigt.
Bie informieren Sie sich dazu auf
www.fuchsbriefe.de/fuchsrichter/vertrauensbasis/vertrauensampel
Financial consulting for the LGBT community
We cater to client groups with different needs. That is why we offer specialised consulting
and a free newsletter with financial tips for the LGBT community (www.vzch.com/lgbt).
The newsletter covers questions such as «What are the financial consequences if I convert
my registered partnership into a marriage?», or «How do I settle my estate in a same-sex
partnership?».
Awards for our consulting
We regularly review the quality of our work with client surveys, using the Net Promoter
Score (NPS) as an important indicator. In 2022, our NPS was 73.2, a very high satisfaction
and recommendation rate. Poor ratings are analysed in detail and measures are taken to
improve our services. External ratings also confirm that we are on the right track. These
reveal that VZ is one of the best financial advisors and asset managers.
Awards by
independent juries
VERMÖGENS-
VERWALTUNG DES
JAHRES
2022
2022
TRUSTED WEALTH
M ANAGER
VERTRAUENSWÜRDIG
VZ VERMÖGENSZENTRUM
institut für
vermögensaufbau
FUCHSRICHTER.DE
3.2 These are the principles we adhere to
We have established a set of principles that govern our strategy and guide us in our dayto-day
interactions with clients:
We create value
Everything we do should bring our clients the greatest possible benefit. Our work is successful
when they achieve a measurable improvement. We measure our clients’ satisfaction
by unfiltered feedback.
We put our clients’ needs at the centre of everything we do
We focus our work on providing our clients with the best possible service. All other
activities are subordinate to this mission.
8 Sustainability report 2022