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Dm COMPANY UPDATE: DOCUWARE Empowering businesses to digitise and automate David Malan, Sales Director UK&I, DocuWare, explains how the company's products are helping user organisations to innovate and grow Every leader knows that remote work has become a necessity across many industries. As a result, many business leaders are now prioritising digitisation and automation to ensure efficient and compliant operations and this has led to an increased demand for Document Management Systems. Solutions which address this have become an essential tool for businesses to provide secure and immediate access to data all the while ensuring compliance and business continuity. REAL-WORLD CHALLENGES Modern-day organisations face recurring daily challenges: 1. Managing information is challenging as content is ubiquitous. Workers are inundated with email, paper files, and other forms of data that can complicate simple processes. 2. Asking individuals to do more with fewer resources is not sustainable. Employees are continuously being stretched to the limit, and finding the time and budget to complete tasks is an ongoing challenge. 3. The task of ensuring security and compliance is an ongoing challenge as information can be lost, security can be breached, and compliance may falter. Therefore, closing these gaps is a perpetual battle that never truly ends. 4. Finally, enterprise software can be costly or require high technical expertise for both implementing and integrating with existing software. Business must therefore invest valuable time in researching an ECM that is userfriendly and efficient. A low-tech solution should be selected in order to allow speedy implementation, user adoption and software integrations that do not drain a possibly small IT department. There is a lot of room for this market to grow - according to Gartner, there is a $10 billion market potential for document management and workflow automation providers who can offer assistance to customers in organising information, facilitating employee efficiency, and enhancing security. DocuWare stands out in this market due to its ability to deliver exactly what businesses need through its expert dealer network. As a trusted provider of document management and automation solutions, DocuWare solutions are also easily and quickly deployed on-premises, in the cloud, or in a hybrid application. With over 17,000 customers in more than 100 countries, DocuWare is recognised by customers, partners, and market analysis firms like Gartner and Nucleus as a reputable and secure solution for workflow automation and document management. As a pioneer in cloud-based document management and storage solutions, DocuWare has been leading the industry for many years. DocuWare software is designed to be easy to use and install, making it a popular choice for both small and large enterprises. DocuWare offers flexible procurement options, allowing businesses to start with small quantities and expand as needed for broader implementation. This feature is particularly appealing to small and medium-sized enterprises looking for scalable, flexible, and secure solutions to enhance their productivity and profitability. DocuWare is a leading provider in the ECM space and relies heavily on its extensive global network of partners/resellers. These locally based partners provide their customers with specialised technical assistance and professional services throughout their digital transformation journey. A TRUSTED PARTNER THROUGHOUT THE JOURNEY The modern workplace has transformed in unprecedented ways, driving 12 @DMMagAndAwards May/June 2023 www.document-manager.com
COMPANY UPDATE: DOCUWARE Dm "THE MODERN WORKPLACE HAS TRANSFORMED IN UNPRECEDENTED WAYS, DRIVING BUSINESSES TO URGENTLY DIGITISE CORE PROCESSES. DEALERS OFFERING DOCUMENT MANAGEMENT SOLUTIONS ARE WELL POSITIONED TO HELP ADDRESS THE CHALLENGES OF THIS NEW BUSINESS CLIMATE. THE GROWING REMOTE WORKFORCE HAS ACCELERATED DIGITAL TRANSFORMATION AND THE NEED FOR REMOTE ACCESS TO FILES AND WORKFLOW MANAGEMENT. WHILE MOST LARGER ENTERPRISES HAVE ALREADY IMPLEMENTED DOCUMENT MANAGEMENT SOLUTIONS, MANY SMALL AND MEDIUM-SIZED BUSINESSES ARE STILL PLAYING CATCH-UP, CREATING AN IDEAL GROWTH OPPORTUNITY FOR NEW PARTNERS TO ENTER THIS SPACE AND MEET THE INCREASING DEMAND FOR DIGITAL SOLUTIONS." businesses to urgently digitise core processes. Dealers offering document management solutions are well positioned to help address the challenges of this new business climate. The growing remote workforce has accelerated digital transformation and the need for remote access to files and workflow management. While most larger enterprises have already implemented document management solutions, many small and medium-sized businesses are still playing catch-up, creating an ideal growth opportunity for new partners to enter this space and meet the increasing demand for digital solutions. DocuWare's 800-strong network of authorised dealers is well-prepared to fulfil this increasing demand and this is largely due to the way DocuWare provides support and training for them. The company takes great pride in its outstanding program that offers support to its dealers. DocuWare's partner onboarding program makes it clear from the start that it is more than just a partnership; it is a collaborative effort that involves both parties working equally hard to achieve success. Within the first 90 days of partnering with a specific dealer DocuWare designs a tailored marketing and growth plan, which they then assist the dealership in implementing. This includes providing sales and implementation training, as well as certification opportunities. Additionally, DocuWare actively engages in selling alongside its dealers, offering behind-the-scenes and in the field expertise to help them earn the trust of their customers. DocuWare places great importance on the reputation of its dealers in the industry and works closely with them every step of the way. The dealer training program for DocuWare focuses on lead generation and customer events to fill the funnel, as well as coaching on solution selling. This involves demonstrating, consulting, and communicating valuable solutions to customers and helping them realise the benefits. In addition, the program provides detailed training on the back-end implementation and support of the solutions. While having a dedicated sales representative is not required for dealerships adopting DocuWare solutions, it is the quickest route to sustainable success. Building sales and implementation competency is crucial for the sales processes and result in credibility with customers and enable long-term growth. DocuWare's partner program supports dealers throughout the entire life cycle, with its sales and Professional Services teams guiding partners until they become selfsufficient, and continuing to offer assistance as needed thereafter. The swift deployment capabilities of DocuWare's cloud-based solutions enables dealers to cater to more customers, leading to increased profitability in the form of recurring revenues. Moreover, DocuWare partners can avail themselves of unlimited sales and expansion prospects, while enabling their clients to boost operational efficiency and productivity. DocuWare offers turnkey training plans, ongoing training and support programs, and a range of marketing tools to its partners in the region. DELIVERING FUTURE GROWTH & INNOVATION The growing demand for technologies that digitise and automate processes is expected to continue and DocuWare is at the forefront delivering best-in-class solutions globally. Moving forward, DocuWare intends to sustain its competitive advantage and broaden its global presence by continuing to invest in its partners and its product to better meet the needs of businesses worldwide. More info: www.docuware.com www.document-manager.com May/June 2023 @DMMagAndAwards 13
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DM May-Jun 2023

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